Dear Ms
***: Thank you for forwarding this matter to my attention. The claim is currently awaiting an itemized bill from the hospitalWithout this information we are unable to move forward with the claim If the consumer has additional questions, the claim department can be reached at 800-334-7525. Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I contacted my travel agent within the hours and she contacted Allianz within the same hours If Allianz did not request a claim form at that time, it is not my fault I expect the payment of $265.If Allianz will not settle the matter with Revdex.com, my next step is the Virginia State Insurance Adjuster
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the cancelation process may have caused the consumer. The consumer should have definitely received a refund since the policy status is canceled and has been since October 30th, 5 hours...
after a pending charge was put thru. I would like to suggest that the consumer check her bank statement because the initial pending charge and the cancelation were so close, she may not have been charged. If the charge is indeed there and there is still no refund, please reach back out to me so the issue can be escalated further. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. The cause of the consumers delay was not covered under the Trip Interruption benefit which is why it was paid under Travel Delay. This benefit had a maximum amount per day amount that was payable. The consumer was...
paid up to the limit of liability for a one day delay. Our review indicates that the proper decision was made. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear [redacted]Thank you for forwarding the consumers concerns. I have spoken with that department. Currently, as Mr. [redacted] benefits were terminated due to violation of the contract, Mr. [redacted] no longer has a contractual relationship with VISA benefits. Some of the most current contact dates were: 4/12/165/2/165/10/166/6/166/7/16As the consumer has been advised of the termination of benefits and the reason why, at this time, we can offer no other solution to his complaint. Thank you,Kalinda H[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We
apologize for any frustration the claims process may have caused the consumer.Our
insurance programs are like any other type of insurance in that there are
terms, conditions, and exclusions that impact coverage. These terms...
are readily
available in the booking path prior to purchase. I am not sure why the consumer
was not able to review them. The terms
were also emailed to the consumer. We show no error in that submission. The policy also
included a 10 day satisfaction guarantee period which enables consumers to look
over the policy and decide if it will meet their needs. If not, a request can
be made for the full refund of the premium. As the 10 days have passed since the consumer
bought the policy, we are not able to issue a refund. The consumer may request
to reuse the policy for a different trip and inquire about a date change as the
dates of travel have not passed as of yet. Once the dates have passed the
consumer will not be able to request the change. For more information
about future use of the policy, the consumer may email the Sales
Support Department at [email protected],Kalinda
H[redacted]Claims
Escalation Analyst9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. From the history of the claim, a letter was mailed to the insured on January 8th in response to the inquiry made in December. The response...
time for review can take up to 10 business days excluding holidays. Our records indicate that the consumer was made aware of an additional payment approved on the claim as of February 9, 2016. Sincerely, Kalinda H[redacted] Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com Tell us why here...
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our records indicate that this claim was paid recently. For additional information the consumer may contact the Claim Department at 800-334-7525. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950...
Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[redacted]
Thank you for forwarding this matter to my attention.
Please have the consumer provide a claim or policy number so that we may address her concerns.
Thank you,
[redacted]
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration this has caused the customer. To address the customers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that section that...
terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase. The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. The insurance program provided event ticket cancellation for a number of reasons. Unfortunately, one of the bands dropping out is not one which would trigger event ticket cancellation coverage. However, if the customer had to cancel due to one of the reasons outlined in their policy, they are more than welcome to contact us again to file a claim. Sincerely, Brian B[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.I have reviewed the consumer’s policy that was purchased on the website by the consumer. The rental dates entered by the consumer were 12/22 – 12/29/15. If the consumer was involved in an accident after those insured dates, then...
the insuring agreement would not cover that loss. I regret that we are unable to provide a more favorable response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted], Thank you for forwarding this matter to my attention. We apologize for any frustration this has caused the consumer. Our insurance, just like any insurance, includes terms, conditions, and exclusions that impact coverage. Not all unforeseen reasons are...
covered. To help our consumers understand this, we include the following in the insuring agreement: “This is a named perils travel insurance policy, which means it covers on the specific situations, events, and losses included in this document, and only under the conditions we describe.” As such, we advise consumers at the time an online offer is made that these terms, conditions, and exclusions apply to the product. We also provide them with a clickable link that allows them to preview a summary of information about the product as well as the full terms, conditions and exclusions of the insurance program prior to purchasing. If the insurance offer is accepted, these same terms are sent via email to the email address provided at the time of purchase. Moreover, we also make clear that the consumer may, for any reason, cancel the insurance and receive a premium refund within a 10-day “free-look” period by calling our toll free number, faxing, or emailing a written request. The insurance program provided trip cancellation coverage for a number of named perils, as specified in the policy. However, as stated above, not all unforeseen reasons for cancellation of a trip are covered. Unfortunately, the possibility of becoming ill at your destination is not a named peril which would trigger trip cancellation coverage. I regret that we were unable to reverse our decision in the matter. Sincerely, Brian B[redacted]Claims Escalation Examiner9950 Mayland Dr.Richmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. As the consumers policy states, we require the loss be reported to the airline within 24 hours and a claim filed. We are secondary to...
the airline and need the determination from the claim prior to finalizing our claim. Without this information we are unable to move forward. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were...
readily available in the booking path prior to purchase and also emailed to you. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide ifit will meet their needs. If not, a request can be made for the full refund of the premium. Unfortunately, the cause of loss was listed as a general program exclusion thus we are unable to honor your claim. I regret that we are unable to provide you with a more favorable response. Sincerely, [redacted]
[redacted]
matter to my attention. I have contacted the Department and have been advised that the consumer has been contacted and the problem resolved. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted] : Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. Our records indicate that the consumer initially filed the claim due to “Travel canceled, family backed out”. As this was not a covered reason, the claim...
was rejected. The consumer then stated that the family member backed out due to illness. The policy was purchased on 6/21/16 and a letter from the doctor was provided indicating the family member was seen on 6/16/2016 prior to the purchase of insurance. This information did not overturn the denial the family member was advised during that visit on 6/16/16 not to travel. This would make the condition known prior to purchase. I regret that we are unable to provide the consumer with a favorable response at this time. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. I have reviewed the claim and the proof of payment for all cost and changed and original trip itineraries did not come across legible. Once we receive...
these documents we can process the claim. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this issue to my attention. According to our records, the consumer purchased event tickets on July 26, 2015 on the [redacted] website. Our insurance premium was charged to his credit card at the time of purchase. Our insurance offering on the...
[redacted] website is not an "opt out" process. In order to purchase insurance the consumer must click the "yes" box. If no box is chosen, insurance will not be purchased. Our records indicate that the insurance premium was refunded on August 26, 2015. The consumer may want to follow up with the credit card company for any other further questions regarding the reimbursement. Thank you,[redacted]
Dear [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The consumer’s policy included a named perils certificate that listed all covered reasons. This policy was readily available for...
review in the booking path prior to purchase and also emailed to the address provided. We show no error in that submission. Unfortunately, the consumer’s cause of loss was not listed as a named peril in the insuring agreement. Due to this, we are unable to overturn the denial of the claim. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Ms
***: Thank you for forwarding this matter to my attention. The claim is currently awaiting an itemized bill from the hospitalWithout this information we are unable to move forward with the claim If the consumer has additional questions, the claim department can be reached at 800-334-7525. Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I contacted my travel agent within the hours and she contacted Allianz within the same hours If Allianz did not request a claim form at that time, it is not my fault I expect the payment of $265.If Allianz will not settle the matter with Revdex.com, my next step is the Virginia State Insurance Adjuster
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the cancelation process may have caused the consumer. The consumer should have definitely received a refund since the policy status is canceled and has been since October 30th, 5 hours...
after a pending charge was put thru. I would like to suggest that the consumer check her bank statement because the initial pending charge and the cancelation were so close, she may not have been charged. If the charge is indeed there and there is still no refund, please reach back out to me so the issue can be escalated further. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. The cause of the consumers delay was not covered under the Trip Interruption benefit which is why it was paid under Travel Delay. This benefit had a maximum amount per day amount that was payable. The consumer was...
paid up to the limit of liability for a one day delay. Our review indicates that the proper decision was made. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear [redacted]Thank you for forwarding the consumers concerns. I have spoken with that department. Currently, as Mr. [redacted] benefits were terminated due to violation of the contract, Mr. [redacted] no longer has a contractual relationship with VISA benefits. Some of the most current contact dates were: 4/12/165/2/165/10/166/6/166/7/16As the consumer has been advised of the termination of benefits and the reason why, at this time, we can offer no other solution to his complaint. Thank you,Kalinda H[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We
apologize for any frustration the claims process may have caused the consumer.Our
insurance programs are like any other type of insurance in that there are
terms, conditions, and exclusions that impact coverage. These terms...
are readily
available in the booking path prior to purchase. I am not sure why the consumer
was not able to review them. The terms
were also emailed to the consumer. We show no error in that submission. The policy also
included a 10 day satisfaction guarantee period which enables consumers to look
over the policy and decide if it will meet their needs. If not, a request can
be made for the full refund of the premium. As the 10 days have passed since the consumer
bought the policy, we are not able to issue a refund. The consumer may request
to reuse the policy for a different trip and inquire about a date change as the
dates of travel have not passed as of yet. Once the dates have passed the
consumer will not be able to request the change. For more information
about future use of the policy, the consumer may email the Sales
Support Department at [email protected],Kalinda
H[redacted]Claims
Escalation Analyst9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. From the history of the claim, a letter was mailed to the insured on January 8th in response to the inquiry made in December. The response...
time for review can take up to 10 business days excluding holidays. Our records indicate that the consumer was made aware of an additional payment approved on the claim as of February 9, 2016. Sincerely, Kalinda H[redacted] Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com Tell us why here...
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our records indicate that this claim was paid recently. For additional information the consumer may contact the Claim Department at 800-334-7525. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950...
Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[redacted]
Thank you for forwarding this matter to my attention.
Please have the consumer provide a claim or policy number so that we may address her concerns.
Thank you,
[redacted]
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration this has caused the customer. To address the customers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that section that...
terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase. The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. The insurance program provided event ticket cancellation for a number of reasons. Unfortunately, one of the bands dropping out is not one which would trigger event ticket cancellation coverage. However, if the customer had to cancel due to one of the reasons outlined in their policy, they are more than welcome to contact us again to file a claim. Sincerely, Brian B[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.I have reviewed the consumer’s policy that was purchased on the website by the consumer. The rental dates entered by the consumer were 12/22 – 12/29/15. If the consumer was involved in an accident after those insured dates, then...
the insuring agreement would not cover that loss. I regret that we are unable to provide a more favorable response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted], Thank you for forwarding this matter to my attention. We apologize for any frustration this has caused the consumer. Our insurance, just like any insurance, includes terms, conditions, and exclusions that impact coverage. Not all unforeseen reasons are...
covered. To help our consumers understand this, we include the following in the insuring agreement: “This is a named perils travel insurance policy, which means it covers on the specific situations, events, and losses included in this document, and only under the conditions we describe.” As such, we advise consumers at the time an online offer is made that these terms, conditions, and exclusions apply to the product. We also provide them with a clickable link that allows them to preview a summary of information about the product as well as the full terms, conditions and exclusions of the insurance program prior to purchasing. If the insurance offer is accepted, these same terms are sent via email to the email address provided at the time of purchase. Moreover, we also make clear that the consumer may, for any reason, cancel the insurance and receive a premium refund within a 10-day “free-look” period by calling our toll free number, faxing, or emailing a written request. The insurance program provided trip cancellation coverage for a number of named perils, as specified in the policy. However, as stated above, not all unforeseen reasons for cancellation of a trip are covered. Unfortunately, the possibility of becoming ill at your destination is not a named peril which would trigger trip cancellation coverage. I regret that we were unable to reverse our decision in the matter. Sincerely, Brian B[redacted]Claims Escalation Examiner9950 Mayland Dr.Richmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. As the consumers policy states, we require the loss be reported to the airline within 24 hours and a claim filed. We are secondary to...
the airline and need the determination from the claim prior to finalizing our claim. Without this information we are unable to move forward. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were...
readily available in the booking path prior to purchase and also emailed to you. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide ifit will meet their needs. If not, a request can be made for the full refund of the premium. Unfortunately, the cause of loss was listed as a general program exclusion thus we are unable to honor your claim. I regret that we are unable to provide you with a more favorable response. Sincerely, [redacted]
[redacted]
Dear Ms. Stevens:Thank you for forwarding this...
matter to my attention. I have contacted the Department and have been advised that the consumer has been contacted and the problem resolved. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted] : Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. Our records indicate that the consumer initially filed the claim due to “Travel canceled, family backed out”. As this was not a covered reason, the claim...
was rejected. The consumer then stated that the family member backed out due to illness. The policy was purchased on 6/21/16 and a letter from the doctor was provided indicating the family member was seen on 6/16/2016 prior to the purchase of insurance. This information did not overturn the denial the family member was advised during that visit on 6/16/16 not to travel. This would make the condition known prior to purchase. I regret that we are unable to provide the consumer with a favorable response at this time. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. I have reviewed the claim and the proof of payment for all cost and changed and original trip itineraries did not come across legible. Once we receive...
these documents we can process the claim. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this issue to my attention. According to our records, the consumer purchased event tickets on July 26, 2015 on the [redacted] website. Our insurance premium was charged to his credit card at the time of purchase. Our insurance offering on the...
[redacted] website is not an "opt out" process. In order to purchase insurance the consumer must click the "yes" box. If no box is chosen, insurance will not be purchased. Our records indicate that the insurance premium was refunded on August 26, 2015. The consumer may want to follow up with the credit card company for any other further questions regarding the reimbursement. Thank you,[redacted]
Dear [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The consumer’s policy included a named perils certificate that listed all covered reasons. This policy was readily available for...
review in the booking path prior to purchase and also emailed to the address provided. We show no error in that submission. Unfortunately, the consumer’s cause of loss was not listed as a named peril in the insuring agreement. Due to this, we are unable to overturn the denial of the claim. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]