Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Dear Ms***,Thank you for bringing this matter to my attention. We apologize for any frustration this caused the consumer. According to our records, the event being claimed was only $hence the policy was only insured up this amount. We were not able to locate any other
policy covering the event on May 7, 2017. If the consumer has another policy for a different event that also needs to be claimed, they are welcome to contact us to begin that claim.Sincerely,Brian B***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attention. Please have the consumer provide the correct claim or policy number so that we may review. Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageWhile we understand the
event was unforeseen, unfortunately, cancellation due to the necessity of home repairs is not included among those reasons.At this time, my review indicates that the proper decision was made and I regret that we are unable to provide you with a more favorable response. Sincerely,*** ***
*** ***Claims Quality Assurance*** *** ***Richmond, VA 23233www.allianzassistance.com
Dear Ms***,Thank you for bringing this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs, like any other type of insurance, include terms, conditions, and exclusions that impact coverage. Not all
unforeseen reasons are covered. To help our consumers understand this, we include the following in the insuring agreement:“This is a named perils travel insurance policy, which means it covers on the specific situations, events, and losses included in this document, and only under the conditions we describe.”As such, we advise consumers at the time an online offer is made that these terms, conditions, and exclusions apply to the product. We also provide them with a clickable link that allows them to preview a summary of information about the product as well as the full terms, conditions and exclusions of the insurance program prior to purchasing. If the insurance offer is accepted, these same terms are sent via email to the email address provided at the time of purchase. Moreover, we also make clear that the consumer may, for any reason, cancel the insurance and receive a premium refund within a 10-day “free-look” period by calling our toll free number, faxing, or emailing a written requestThe insurance program provided trip cancellation/interruption coverage for a number of named perils, as specified in the policy. However, as stated above, not all unforeseen reasons for cancellation of a trip are covered. Unfortunately, the situation described is not a named peril which would trigger trip cancellation/interruption coverage. I regret that we were unable to reverse our decision in this matter. Sincerely, Brian B***Claims Escalation ExaminerAllianz Global Assistance
Dear Ms***:Thank you for forwarding this matter to my attention.The website indicates that rental insurance is offered thru Allianz Global Assistance and does not advertise it as though it is sold directly thru the rental agency.The consumer requested a refund of the premium which has been
granted. Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It took them a month from when my claim was approved to get a check from ** to **, which was the reason for missing the event in the first place Furthermore, I was told I would receive a call back from supervisor Hope I***, with a tracking number the Monday following my call That never happened Instead, I received an email from her with the tracking number, weeks later, AFTER I received the check Allianz was in no hurry to rectify this issue, even after I explained my husband received military orders and we were moving to ** The customer service I received, and the frustration I had to go through, not to mention all of the time I wasted on calls and emails, all while packing to move, is uncalled for I am asking that Allianz refund me the fee I paid them in the beginning, a fee of $ I paid them to handle a service, and they failed
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Thank you so very much for resolving this issue. Allianz seemed to have found all my documents on 11/09/2016. This is after several weeks of calls trying to resolve this issue.Thank you again for your help.Sincerely,*** ***
Dear Ms***: Thank you for directing this matter to my attentionWe apologize for any frustration the claims process may have caused.Our records indicate that this claim was paid on 03/21/2017. Sincerely, Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia
23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused you.Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageSpecifically included in those terms were
thefollowing: A doctor must examine you or a traveling companion and advise you or a traveling companion to cancel or interrupt your trip before you cancel or interrupt itIf that isn’t possible, a doctor must examine you within hours of your cancellation or interruption.These terms were readily available in the booking path prior to purchase and also emailed to youWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needsIf not, a request can be made for the full refund of the premium within that day period.At this time I regret that we are unable to provide you with a more favorable responseSincerely,*** ***Quality AnalystClaims Quality Assurancewww.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action.When asking the airlines to change the verification, the customer service rep managed to help me get a refund of this claim I would still like the additional fees covered as I was told it would be so the payment would only need to be for the $451.
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear There was a fatality on the expressway and both lanes were shut down in each directionThe tickets price they were not usedWhat other document ion is there? They want something, I cannot provide. This company is pure fraud
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
I was able to resolve my work issue, therefore I can now go to the eventHowever that insurance for event tickets needs to be banished! I'l say this I will never buy that insurance again!
Dear Ms***,Thank you for bringing this matter to my attentionOur records indicate that the consumers claim was finalized and paid on 2/19/We apologlize for any frustration the process may have caused the consumerIf the consumer has any questions regarding payment, they may contact
the Claim Department at ***Thank you,*** ***Claims Escalation Analyst
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You explanation does not in anyway excuse a claims agent from telling me that it is a covered incidentAlso you explanation of covered instances Is NOT clearIt says accidents and moreYour list of covered incidents was not clear at all, hence why I asked your claims rep point blank if my incident was a covered incidentI would never have paid an additional $if they had simply said, vehicle breakdowns are not coveredThis is extremely deceitful and I even had another rep tell me that if the claims rep did in fact tel me I'm the incident was covered that you all would reimburse meThis is a very shady and unfortunate business practice. I again request compensationI also plan on taking this issue to other venues as well if this is not properly addressedI know that I most for sure will never purchase our product again and will discourage folks from purchasing it as well solely because this has been such an incredibly unprofessional experience.
Regards,
*** ***
Dear *** ***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance, like any other insurance, has terms, conditions and exclusions that impact coverageSpecifically excluded from coverage is any loss arising
directly or indirectly from: Pregnancy (unless as specifically covered), fertility treatments, Childbirth or elective abortion, other than unforeseen complications of pregnancy, of You, a Traveling Companion or a Family MemberThe medical documentation on file indicates that the pregnancy in question did not involve any complicationsAt this time we are requesting additional medical records from your physicianSincerely,*** ***Quality AnalystClaims Quality Assurance *** *** *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I have been waiting for my money back from this company that was not honest and then I receive a letter from Revdex.com that the complaint is complete. How could this complaint be complete if I did not get justice from this company that took my money and claimed that I would get my money back if I change my flight. Well I only didn’t just changed my flight I had major deaths one after the other and this horrible company gave me hell while I was at my lowest of sadness. They told me when I purchased this insurance that all I had to do is change my flight and I will get my money back and I had a most major things happen to my family and this insurance company made me go over the events so many times and just when I thought I was going to get my money they just did not answer and they still will not answer with a reason why they will not give my money back. Then Revdex.com I feel took this companies side and not mine. This is not right at all at my lowest time. There is no compassion in this world anymoreI see it’s all about fooling people into giving money and then no matter what happens to them at my lowest point in my life I get screwed. I am very sad with the outcome of this complaint, on top of my very sad deaths I hadI do wish you come to your senses and do the right thing and return my money
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.The insuring agreement provided coverage for the death of a family member that occurs within days of your event date We would need
verification to show that it was a covered family member and of the event itselfAn obituary would suffice as verification of the incident as wellWithout verification of the incident, we are unable to honor the claim for reimbursement.Sincerely,Kalinda HarmonClaims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***,We do offer a day satisfaction guaranteeOur Customer Service Department would be able to help you with this matterI am not showing you have contacted themPlease do so by calling ***Sincerely,*** ***Quality AnalystClaims Quality AssuranceMayland
DriveRichmond, VA 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Dear Ms***,Thank you for bringing this matter to my attention. We apologize for any frustration this caused the consumer. According to our records, the event being claimed was only $hence the policy was only insured up this amount. We were not able to locate any other
policy covering the event on May 7, 2017. If the consumer has another policy for a different event that also needs to be claimed, they are welcome to contact us to begin that claim.Sincerely,Brian B***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***,Our records indicate this claim was paid on 9/12.Best regards,Kalinda H***Claims Escalation Examiner
Dear Ms***:Thank you for forwarding this matter to my attention. Please have the consumer provide the correct claim or policy number so that we may review. Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageWhile we understand the
event was unforeseen, unfortunately, cancellation due to the necessity of home repairs is not included among those reasons.At this time, my review indicates that the proper decision was made and I regret that we are unable to provide you with a more favorable response. Sincerely,*** ***
*** ***Claims Quality Assurance*** *** ***Richmond, VA 23233www.allianzassistance.com
Dear Ms***,Thank you for bringing this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs, like any other type of insurance, include terms, conditions, and exclusions that impact coverage. Not all
unforeseen reasons are covered. To help our consumers understand this, we include the following in the insuring agreement:“This is a named perils travel insurance policy, which means it covers on the specific situations, events, and losses included in this document, and only under the conditions we describe.”As such, we advise consumers at the time an online offer is made that these terms, conditions, and exclusions apply to the product. We also provide them with a clickable link that allows them to preview a summary of information about the product as well as the full terms, conditions and exclusions of the insurance program prior to purchasing. If the insurance offer is accepted, these same terms are sent via email to the email address provided at the time of purchase. Moreover, we also make clear that the consumer may, for any reason, cancel the insurance and receive a premium refund within a 10-day “free-look” period by calling our toll free number, faxing, or emailing a written requestThe insurance program provided trip cancellation/interruption coverage for a number of named perils, as specified in the policy. However, as stated above, not all unforeseen reasons for cancellation of a trip are covered. Unfortunately, the situation described is not a named peril which would trigger trip cancellation/interruption coverage. I regret that we were unable to reverse our decision in this matter. Sincerely, Brian B***Claims Escalation ExaminerAllianz Global Assistance
Dear Ms***:Thank you for forwarding this matter to my attention.The website indicates that rental insurance is offered thru Allianz Global Assistance and does not advertise it as though it is sold directly thru the rental agency.The consumer requested a refund of the premium which has been
granted. Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It took them a month from when my claim was approved to get a check from ** to **, which was the reason for missing the event in the first place Furthermore, I was told I would receive a call back from supervisor Hope I***, with a tracking number the Monday following my call That never happened Instead, I received an email from her with the tracking number, weeks later, AFTER I received the check Allianz was in no hurry to rectify this issue, even after I explained my husband received military orders and we were moving to ** The customer service I received, and the frustration I had to go through, not to mention all of the time I wasted on calls and emails, all while packing to move, is uncalled for I am asking that Allianz refund me the fee I paid them in the beginning, a fee of $ I paid them to handle a service, and they failed
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Thank you so very much for resolving this issue. Allianz seemed to have found all my documents on 11/09/2016. This is after several weeks of calls trying to resolve this issue.Thank you again for your help.Sincerely,*** ***
Dear Ms***: Thank you for directing this matter to my attentionWe apologize for any frustration the claims process may have caused.Our records indicate that this claim was paid on 03/21/2017. Sincerely, Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia
23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused you.Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageSpecifically included in those terms were
thefollowing: A doctor must examine you or a traveling companion and advise you or a traveling companion to cancel or interrupt your trip before you cancel or interrupt itIf that isn’t possible, a doctor must examine you within hours of your cancellation or interruption.These terms were readily available in the booking path prior to purchase and also emailed to youWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needsIf not, a request can be made for the full refund of the premium within that day period.At this time I regret that we are unable to provide you with a more favorable responseSincerely,*** ***Quality AnalystClaims Quality Assurancewww.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action.When asking the airlines to change the verification, the customer service rep managed to help me get a refund of this claim I would still like the additional fees covered as I was told it would be so the payment would only need to be for the $451.
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear There was a fatality on the expressway and both lanes were shut down in each directionThe tickets price they were not usedWhat other document ion is there? They want something, I cannot provide. This company is pure fraud
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
I was able to resolve my work issue, therefore I can now go to the eventHowever that insurance for event tickets needs to be banished! I'l say this I will never buy that insurance again!
Dear Ms***,Thank you for bringing this matter to my attentionOur records indicate that the consumers claim was finalized and paid on 2/19/We apologlize for any frustration the process may have caused the consumerIf the consumer has any questions regarding payment, they may contact
the Claim Department at ***Thank you,*** ***Claims Escalation Analyst
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You explanation does not in anyway excuse a claims agent from telling me that it is a covered incidentAlso you explanation of covered instances Is NOT clearIt says accidents and moreYour list of covered incidents was not clear at all, hence why I asked your claims rep point blank if my incident was a covered incidentI would never have paid an additional $if they had simply said, vehicle breakdowns are not coveredThis is extremely deceitful and I even had another rep tell me that if the claims rep did in fact tel me I'm the incident was covered that you all would reimburse meThis is a very shady and unfortunate business practice. I again request compensationI also plan on taking this issue to other venues as well if this is not properly addressedI know that I most for sure will never purchase our product again and will discourage folks from purchasing it as well solely because this has been such an incredibly unprofessional experience.
Regards,
*** ***
Dear *** ***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance, like any other insurance, has terms, conditions and exclusions that impact coverageSpecifically excluded from coverage is any loss arising
directly or indirectly from: Pregnancy (unless as specifically covered), fertility treatments, Childbirth or elective abortion, other than unforeseen complications of pregnancy, of You, a Traveling Companion or a Family MemberThe medical documentation on file indicates that the pregnancy in question did not involve any complicationsAt this time we are requesting additional medical records from your physicianSincerely,*** ***Quality AnalystClaims Quality Assurance *** *** *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I have been waiting for my money back from this company that was not honest and then I receive a letter from Revdex.com that the complaint is complete. How could this complaint be complete if I did not get justice from this company that took my money and claimed that I would get my money back if I change my flight. Well I only didn’t just changed my flight I had major deaths one after the other and this horrible company gave me hell while I was at my lowest of sadness. They told me when I purchased this insurance that all I had to do is change my flight and I will get my money back and I had a most major things happen to my family and this insurance company made me go over the events so many times and just when I thought I was going to get my money they just did not answer and they still will not answer with a reason why they will not give my money back. Then Revdex.com I feel took this companies side and not mine. This is not right at all at my lowest time. There is no compassion in this world anymoreI see it’s all about fooling people into giving money and then no matter what happens to them at my lowest point in my life I get screwed. I am very sad with the outcome of this complaint, on top of my very sad deaths I hadI do wish you come to your senses and do the right thing and return my money
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.The insuring agreement provided coverage for the death of a family member that occurs within days of your event date We would need
verification to show that it was a covered family member and of the event itselfAn obituary would suffice as verification of the incident as wellWithout verification of the incident, we are unable to honor the claim for reimbursement.Sincerely,Kalinda HarmonClaims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***,We do offer a day satisfaction guaranteeOur Customer Service Department would be able to help you with this matterI am not showing you have contacted themPlease do so by calling ***Sincerely,*** ***Quality AnalystClaims Quality AssuranceMayland
DriveRichmond, VA 23233www.allianzassistance.com