Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the refund process may have caused the consumer I have looked into the issue and escalated the requestDue to the company, we the cancelation has to come from their systems and will
not cancel out with us canceling the policyThe request has been madePlease advise the consumer that a credit should be put back on the card within the next billing cycleIf there continues to be a delay, please contact us and request to speak with a manager Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***, Thank you for bringing this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our records indicate that recently the Bankcard Department was able to obtain enough information to resolve the claimThe consumers claim
was paid yesterday 11/16/and the claim has now been closedThank you, Kalinda H*** Claims Escalation Examiner, USA
Dear Ms***,Thank you for forwarding this matter to my attentionWe have provided an additional review of the consumers claimFor an update, the consumer may contact the Claim Department at 800-334-7525.Best regards,Kalinda H***Claims Escalation Examiner
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
Dear Ms***: Thank you for forwarding this matter to my attention. Our records indicate that this claim was paid recently on 9/14. For additional information the consumer may contact the Claim Department at 800-334-7525. Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I believe *** response is misleading and inaccurate on two counts First, she isn't actually promising any real resolution of the claim by payment, just that we can keep/re-open a claimI am well aware of my right to keep a claim open So let me be clear My issue is that my wife and I were each told, on two separate occasions, that because of our circumstances, our claim wouldn't be approved for payment-- This is what discouraged me from opening a claim and why my wife conceded to closing hersThere isn't much sense in opening a claim (in my case) or keeping one open and pursuing it (in my wife's case), if it would never (admittedly by Allianz agents) be approved for payout My issue has NEVER been about my right to keep a claim open or my right to file oneit has always been about their manipulative policies in approving our claim So if *** would like to discuss THAT, then I would consider closing my complaint with the Revdex.comTo be clear, I am seeking for fair payment of my claim with AllianzNOT their permission to open/re-open a claim.Secondly, *** stated, in her Revdex.com response, that my wife's claim "...was closed per her request..." This is simply not true and is yet another example of manipulation of detailsMy wife certainly conceded to the claim being closed, but not in the way that *** is making sound She was directly told by the agent that her claim would not be paidHere is a paraphrased conversation per my wife: My Wife: "...So there is no sense in filing a claim, even though there was no way that we could file a police report and we can't get one now?"Agent: "RightSo you might as well just close it Would you like me to do that for you?"----------
Regards,
*** ***
Dear Ms***,Thank you for directing this matter to my attentionOur records indicate that the consumers claim has been paid.Best regards,Kalinda H***Claims Escalation Analyst
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage
These terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium The consumer has filed a claim for employment terminationThe policy provides coverage for this reason if you are terminated after your purchase date, have been with the company for three continuous years and the termination was due to no fault of your ownAt this time, we do not have verification of the length of employmentThe claim is pending for this documentation The consumer may contact the Claim Department at *** to obtain more information on the claim process Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***
Dear Ms***,Thank you for bringing this matter to my attention. We apologize for any frustration this has caused the consumer. Please note, the consumer's trip cancellation benefit provided coverage for, in relevant part, forfeited, published, trip payments or deposits incurred
as a result of cancellation penalties for which you are not eligible to receive a refund. As the consumer claimed fees that have not yet been incurred, we asked for proof of this expense in order to reimburse them. That being said, we have chosen to move forward with payment as a one-time consideration. The consumer should receive the payment within 5-business days.Sincerely,Brian B***
Dear *** ***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageIn order to
effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policyIn lieu of that, we will accept the hospital admissions/discharge summary outlining the sameYour traveling companion can provide this form to her doctor or provide you with a copy of the hospital admissions/discharge summary Without those documents, we are unable to process the claimSincerely,*** ***Quality AnalystClaims Quality Assurance*** *** *** *** ***
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. The consumer filed a claim due to the *** *** airport shootingTerrorism coverage is defined as follows: When an organized
terrorist group, as defined by the *** ***
***, injures or kills people or damages property to achieve a political, ethnic or religious goal or resultTerrorist events don’t include general civil protest, unrest, rioting or acts of war. There is nothing on file to indicate that the incident was carried out by an organized terrorist groupFor this reason, the event did not meet the terms of Trip Interruption coverageInstead the consumer was covered under the Travel Delay benefit for the limit of liability for a one night delay as travel resumed after being delayed for one night. Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear *** ***Our records indicate a refund for the insurance premium was credited to your card on 12/30/If you do not see a credit on your next billing cycle please contact us at *** ***Sincerely,*** ***
*** ***
*** *** ***
*** ***
***
*** *** ***
***
*** *** *** Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer and offer our condolences on the passing of her family member Our insurance programs are like any other type of insurance in that there
are terms, conditions, and exclusions that impact coverage. In particular, coverage was only provided if your primary residence was made uninhabitable due to floodIt did not provide coverage if your destination was made uninhabitable At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
***
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured. Our records indicate that when the policy was purchased the consumer was sent an email advising of the satisfaction guarantee period to cancel the policy
As we did not receive a request prior to the trip dates the policy was not canceled We currently have no proof that the consumer did not purchase an airline ticket over the phone with an agentIf the consumer did not purchase another ticket with the airline and therefore had no use for the insurance, they may send in a request to the Sales Support Department along with verification that they did not call into purchase another ticket with the airlineThis Department may be reached by calling ***. Sincerely, *** ***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused.The consumer’s claim was reviewed and the Claim Department has determined that the cause of loss did not meet the terms of the insuring agreementIf the consumer
disagrees with the decision, I would encourage her to file an appealThe contact information for the Appeal Department is below:Fax: ***Email: ***Mail: *** *** ***
*** *** ***At this time I regret that we are unable to provide the consumer with a more favorable response.Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to complaint ID ***, company is still asking for protected HIPPA informationThis organization is not a Covered Entity under HIPPA law and can not ask for medical recordsEven one sheet or document is HIPPA protected and proper staff training regarding Personal Health InformationIn my opion, it is the appearance they are knowing violating federal law by requiring these documents without being HIPPA compliant
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I inquired about this prior to my event. And all you get is an automated operator. It's not an opt in it's a scam. A scam that appears af if you have to click the button in the middle of the screem to get your event tickets. Just so we are clear, who in the world would buy insucance where the retrun is less than 50%. I am not some uneducated person that this happened to. This company is bannded with this venue because it has a black audience. I've ordered from "ticket master" a million times and never had this person. This is not about the $its the pricipal. And I will not go away quietly
Regards,
*** ***
*** *** *** Thank you for forwarding this matter to my attention. According to our records, the consumer’s policy was canceled on 6/2/and he no longer has insurance with usIf he still has questions unanswered I can request to have a customer service representative give him a
call Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
***
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The
claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss. The consumer may send these items into the Claim Department for processing which normally takes 7-business days for review.Sincerely,Kalinda H*** *** ***Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the refund process may have caused the consumer I have looked into the issue and escalated the requestDue to the company, we the cancelation has to come from their systems and will
not cancel out with us canceling the policyThe request has been madePlease advise the consumer that a credit should be put back on the card within the next billing cycleIf there continues to be a delay, please contact us and request to speak with a manager Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***, Thank you for bringing this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our records indicate that recently the Bankcard Department was able to obtain enough information to resolve the claimThe consumers claim
was paid yesterday 11/16/and the claim has now been closedThank you, Kalinda H*** Claims Escalation Examiner, USA
Dear Ms***,Thank you for forwarding this matter to my attentionWe have provided an additional review of the consumers claimFor an update, the consumer may contact the Claim Department at 800-334-7525.Best regards,Kalinda H***Claims Escalation Examiner
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
Dear Ms***: Thank you for forwarding this matter to my attention. Our records indicate that this claim was paid recently on 9/14. For additional information the consumer may contact the Claim Department at 800-334-7525. Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I believe *** response is misleading and inaccurate on two counts First, she isn't actually promising any real resolution of the claim by payment, just that we can keep/re-open a claimI am well aware of my right to keep a claim open So let me be clear My issue is that my wife and I were each told, on two separate occasions, that because of our circumstances, our claim wouldn't be approved for payment-- This is what discouraged me from opening a claim and why my wife conceded to closing hersThere isn't much sense in opening a claim (in my case) or keeping one open and pursuing it (in my wife's case), if it would never (admittedly by Allianz agents) be approved for payout My issue has NEVER been about my right to keep a claim open or my right to file oneit has always been about their manipulative policies in approving our claim So if *** would like to discuss THAT, then I would consider closing my complaint with the Revdex.comTo be clear, I am seeking for fair payment of my claim with AllianzNOT their permission to open/re-open a claim.Secondly, *** stated, in her Revdex.com response, that my wife's claim "...was closed per her request..." This is simply not true and is yet another example of manipulation of detailsMy wife certainly conceded to the claim being closed, but not in the way that *** is making sound She was directly told by the agent that her claim would not be paidHere is a paraphrased conversation per my wife: My Wife: "...So there is no sense in filing a claim, even though there was no way that we could file a police report and we can't get one now?"Agent: "RightSo you might as well just close it Would you like me to do that for you?"----------
Regards,
*** ***
Dear Ms***,Thank you for directing this matter to my attentionOur records indicate that the consumers claim has been paid.Best regards,Kalinda H***Claims Escalation Analyst
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage
These terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium The consumer has filed a claim for employment terminationThe policy provides coverage for this reason if you are terminated after your purchase date, have been with the company for three continuous years and the termination was due to no fault of your ownAt this time, we do not have verification of the length of employmentThe claim is pending for this documentation The consumer may contact the Claim Department at *** to obtain more information on the claim process Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***
Dear Ms***,Thank you for bringing this matter to my attention. We apologize for any frustration this has caused the consumer. Please note, the consumer's trip cancellation benefit provided coverage for, in relevant part, forfeited, published, trip payments or deposits incurred
as a result of cancellation penalties for which you are not eligible to receive a refund. As the consumer claimed fees that have not yet been incurred, we asked for proof of this expense in order to reimburse them. That being said, we have chosen to move forward with payment as a one-time consideration. The consumer should receive the payment within 5-business days.Sincerely,Brian B***
Dear *** ***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageIn order to
effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policyIn lieu of that, we will accept the hospital admissions/discharge summary outlining the sameYour traveling companion can provide this form to her doctor or provide you with a copy of the hospital admissions/discharge summary Without those documents, we are unable to process the claimSincerely,*** ***Quality AnalystClaims Quality Assurance*** *** *** *** ***
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. The consumer filed a claim due to the *** *** airport shootingTerrorism coverage is defined as follows: When an organized
terrorist group, as defined by the *** ***
***, injures or kills people or damages property to achieve a political, ethnic or religious goal or resultTerrorist events don’t include general civil protest, unrest, rioting or acts of war. There is nothing on file to indicate that the incident was carried out by an organized terrorist groupFor this reason, the event did not meet the terms of Trip Interruption coverageInstead the consumer was covered under the Travel Delay benefit for the limit of liability for a one night delay as travel resumed after being delayed for one night. Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear *** ***Our records indicate a refund for the insurance premium was credited to your card on 12/30/If you do not see a credit on your next billing cycle please contact us at *** ***Sincerely,*** ***
*** ***
*** *** ***
*** ***
***
*** *** ***
***
*** *** *** Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer and offer our condolences on the passing of her family member Our insurance programs are like any other type of insurance in that there
are terms, conditions, and exclusions that impact coverage. In particular, coverage was only provided if your primary residence was made uninhabitable due to floodIt did not provide coverage if your destination was made uninhabitable At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
***
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured. Our records indicate that when the policy was purchased the consumer was sent an email advising of the satisfaction guarantee period to cancel the policy
As we did not receive a request prior to the trip dates the policy was not canceled We currently have no proof that the consumer did not purchase an airline ticket over the phone with an agentIf the consumer did not purchase another ticket with the airline and therefore had no use for the insurance, they may send in a request to the Sales Support Department along with verification that they did not call into purchase another ticket with the airlineThis Department may be reached by calling ***. Sincerely, *** ***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused.The consumer’s claim was reviewed and the Claim Department has determined that the cause of loss did not meet the terms of the insuring agreementIf the consumer
disagrees with the decision, I would encourage her to file an appealThe contact information for the Appeal Department is below:Fax: ***Email: ***Mail: *** *** ***
*** *** ***At this time I regret that we are unable to provide the consumer with a more favorable response.Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to complaint ID ***, company is still asking for protected HIPPA informationThis organization is not a Covered Entity under HIPPA law and can not ask for medical recordsEven one sheet or document is HIPPA protected and proper staff training regarding Personal Health InformationIn my opion, it is the appearance they are knowing violating federal law by requiring these documents without being HIPPA compliant
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I inquired about this prior to my event. And all you get is an automated operator. It's not an opt in it's a scam. A scam that appears af if you have to click the button in the middle of the screem to get your event tickets. Just so we are clear, who in the world would buy insucance where the retrun is less than 50%. I am not some uneducated person that this happened to. This company is bannded with this venue because it has a black audience. I've ordered from "ticket master" a million times and never had this person. This is not about the $its the pricipal. And I will not go away quietly
Regards,
*** ***
*** *** *** Thank you for forwarding this matter to my attention. According to our records, the consumer’s policy was canceled on 6/2/and he no longer has insurance with usIf he still has questions unanswered I can request to have a customer service representative give him a
call Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
***
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The
claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss. The consumer may send these items into the Claim Department for processing which normally takes 7-business days for review.Sincerely,Kalinda H*** *** ***Mayland DriveRichmond, Virginia 23233www.allianzassistance.com