Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I have asked numerous times to provide with proper explanations for cancelling my benefits, including why Wells Fargo keeps paying for them, and I did not receive any explanations at all. Please properly respond on my original complaint, point by point.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention.Our records indicate that the consumer has been contacted and updated on the finalization of the claim. Best regards,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted], Thank you for bringing this matter to our attention. We apologize for any frustration this has caused the consumer. We spoke with the consumer and have confirmed she has received the check.Sincerely, Brian B[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Please have the consumer provide a claim or proper policy number so that we may address their concerns.Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Mr. [redacted]:Thank you for forwarding this matter to my attention.Our records show we last contacted you in July 2014 via e-mail. You were on this list because you opted to receive e-mails from 3rd party vendors. We have added you to our "Do Not Solicit" file per this complaint. I apologize for...
any frustration we may have caused you.Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available for review online and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, needing to change the flight time was not included amongst the reasons for Change Fee coverage. I regret that we are unable to provide the consumer with a more favorable response. Sincerely, [redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
[redacted]Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically excluded from coverage was any...
loss arising directly or indirectly from an existing medical condition. These were defined as: An illness or injury that you, a traveling companion or familymember were seeking or receiving treatment for or had symptoms of onthe day you purchased your plan, or at any time in the 120 days beforeyou purchased it.You, a traveling companion or family member are considered to havean existing medical condition if you, a traveling companion orfamily member:· saw or were advised to see a doctor· had symptoms that would cause a prudent person to see a doctor· were taking prescribed medication for the condition or thesymptoms, unless the condition or symptoms are effectivelycontrolled by the prescription, and the prescription hasn’t changed. The medical documentation on file indicated that the cause of loss was due to an excluded condition. As the insuring agreement excluded coverage for these conditions, I regret that we are unable to overturn the denial of the claim. Sincerely, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Sincerely, [redacted]...
Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.The consumer filed a claim for $160.00 in October 2015. We requested refund information from the consumer which we did not receive. Subsequently, the claim was finalized and paid in that amount on November 24, 2015 after we received verification directly from [redacted] of the refund amount that the consumer had received from them. The claim is paid and closed. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Mr. [redacted],Thank you for directing this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. I have escalated the consumers complaint and requested to have a manager from the Bankcard Department contact the consumer for follow up and...
resolution to the claim within the next 24 to 48 hours. Thank you,Kalinda H[redacted]Travel Claims Escalation Examiner
Dear Mr. [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. According to the documentation on file, the cause of loss was not due to a named peril of the insuring agreement. Our review indicates that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response. Sincerely, K[redacted] HarmonClaims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I am responding with additional information requested from the www.eclaimsline.com website operated by the company which includes the claim number and additional details.
Regards,
[redacted]
Dear Ms. [redacted],Thank you for directing this matter to my attention. The insurance offered on the [redacted] website is opt in, meaning that in order for us to receive the purchase information, the box would have had to be checked during the checkout process.Our records indicate that a refund...
has been processed for the consumer.Thank you,Kalinda H[redacted]Claims Escalation Examiner, AGA
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our insuring agreement provides coverage for specific named perils as they are listed in the insuring agreement. Regarding military leave, the following is...
covered:Military Duty in the U.S. Armed ForcesYou or a traveling companion, serving in the U.S. Armed Forces, isreassigned, or have personal leave revoked, except because of war, theWar Powers Act, base or unit mobilization, unit reassignment ordisciplinary action. If the consumer’s loss falls under this specific named peril, we need verification of this. A letter from the superior officer indicating the leave was revoked and the reason would suffice. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]Thank you for directing this matter to my attention. We apologize for any frustration you may have endured.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. Within those terms we require that you...
provide any requested proof of loss. These terms were readily available in the booking path prior to purchase and also emailed to you on 9/6/2014. The policy also included a 10 day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needs. If not, a request can be made for the full refund of the premium within those 10 days. At this time, I regret that we are unable to provide you with a more favorable response. Sincerely, [redacted]
[redacted]Claims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I have asked numerous times to provide with proper explanations for cancelling my benefits, including why Wells Fargo keeps paying for them, and I did not receive any explanations at all. Please properly respond on my original complaint, point by point.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention.Our records indicate that the consumer has been contacted and updated on the finalization of the claim. Best regards,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted], Thank you for bringing this matter to our attention. We apologize for any frustration this has caused the consumer. We spoke with the consumer and have confirmed she has received the check.Sincerely, Brian B[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Please have the consumer provide a claim or proper policy number so that we may address their concerns.Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Mr. [redacted]:Thank you for forwarding this matter to my attention.Our records show we last contacted you in July 2014 via e-mail. You were on this list because you opted to receive e-mails from 3rd party vendors. We have added you to our "Do Not Solicit" file per this complaint. I apologize for...
any frustration we may have caused you.Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available for review online and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, needing to change the flight time was not included amongst the reasons for Change Fee coverage. I regret that we are unable to provide the consumer with a more favorable response. Sincerely, [redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
[redacted]Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically excluded from coverage was any...
loss arising directly or indirectly from an existing medical condition. These were defined as: An illness or injury that you, a traveling companion or familymember were seeking or receiving treatment for or had symptoms of onthe day you purchased your plan, or at any time in the 120 days beforeyou purchased it.You, a traveling companion or family member are considered to havean existing medical condition if you, a traveling companion orfamily member:· saw or were advised to see a doctor· had symptoms that would cause a prudent person to see a doctor· were taking prescribed medication for the condition or thesymptoms, unless the condition or symptoms are effectivelycontrolled by the prescription, and the prescription hasn’t changed. The medical documentation on file indicated that the cause of loss was due to an excluded condition. As the insuring agreement excluded coverage for these conditions, I regret that we are unable to overturn the denial of the claim. Sincerely, [redacted]
Dear [redacted] Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Sincerely, [redacted]...
[redacted]
Dear...
Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.The consumer filed a claim for $160.00 in October 2015. We requested refund information from the consumer which we did not receive. Subsequently, the claim was finalized and paid in that amount on November 24, 2015 after we received verification directly from [redacted] of the refund amount that the consumer had received from them. The claim is paid and closed. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Mr. [redacted],Thank you for directing this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. I have escalated the consumers complaint and requested to have a manager from the Bankcard Department contact the consumer for follow up and...
resolution to the claim within the next 24 to 48 hours. Thank you,Kalinda H[redacted]Travel Claims Escalation Examiner
Dear Mr. [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. According to the documentation on file, the cause of loss was not due to a named peril of the insuring agreement. Our review indicates that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response. Sincerely, K[redacted] HarmonClaims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I am responding with additional information requested from the www.eclaimsline.com website operated by the company which includes the claim number and additional details.
Regards,
[redacted]
Dear Ms. [redacted],Thank you for directing this matter to my attention. The insurance offered on the [redacted] website is opt in, meaning that in order for us to receive the purchase information, the box would have had to be checked during the checkout process.Our records indicate that a refund...
has been processed for the consumer.Thank you,Kalinda H[redacted]Claims Escalation Examiner, AGA
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our insuring agreement provides coverage for specific named perils as they are listed in the insuring agreement. Regarding military leave, the following is...
covered:Military Duty in the U.S. Armed ForcesYou or a traveling companion, serving in the U.S. Armed Forces, isreassigned, or have personal leave revoked, except because of war, theWar Powers Act, base or unit mobilization, unit reassignment ordisciplinary action. If the consumer’s loss falls under this specific named peril, we need verification of this. A letter from the superior officer indicating the leave was revoked and the reason would suffice. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]Thank you for directing this matter to my attention. We apologize for any frustration you may have endured.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. Within those terms we require that you...
provide any requested proof of loss. These terms were readily available in the booking path prior to purchase and also emailed to you on 9/6/2014. The policy also included a 10 day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needs. If not, a request can be made for the full refund of the premium within those 10 days. At this time, I regret that we are unable to provide you with a more favorable response. Sincerely, [redacted]
[redacted]Claims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com