[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] This company has reimbursed me, thank you so much for your help [redacted] Regards, [redacted]
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused.Our records indicate that the claim has been pending since June 17thAt that time, the consumer was advised of the following:“Thank you for contacting Allianz Global AssistanceI apologize but we cannot use your email as verification that the airline did not provide a refundThe baggage coverage on this policy is secondary to any coverage already offered by the airlineYou will need to contact the airline directlyWe will accept a letter on airline letterhead or an email from the airline(that you would have sent to you and then forward to us) confirming the value of any reimbursement tat have already been givenOnce this information is received we will review your claim again.”The consumer may send the claim determination letter from the airline to the Claim Department for processing which normally takes 7-business days for review.Sincerely,Kalinda H***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below, because I KNOW THAT WITH TODAYS TECHNOLOGY ALL ALLIANZ HAS TO DO IS SEND AN EMAIL TO [redacted] OR SIMPLY PICK UP THE PHONE TO VERIFY THAT I NEVER RECEIVED THE RENTAL CAR BUT THEY WANT TO INCONVENIENCE ME IF I GET A LETTER FROM [redacted] ON [redacted] LETTERHEAD PROVING THAT I NEVER RECEIVED A CAR, THEN I SHOULD RECEIVE AN ADDITIIONAL $TO RECUP FROM USING MY GAS TO GET MY REFUND Regards, [redacted] ***
Dear Mr***,Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.In particular, the
coverage provides reimbursement if you are serving in the U.SArmed Forces and are reassigned or have your personal leave revokedThe documents we have in file show your reassignment from 2013; however, this was not the cause of your lossPlease provide proof that your leave was revoked.For any further questions, you can contact the Claim Department at ***.Sincerely, *** ***Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused.Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically excluded from coverage was any loss
arising directly or indirectly from a mental or nervous health disorder (like anxiety, depression, neurosis, psychosis and others),or any related physical complications (physical complication means any physical symptom);At this time I regret that we are unable to provide the consumer with a more favorable response. Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
They have teceievrd my information but are dragging their feet on my refund
Regards,
*** ***
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. We have ruled on the side of the consumer and overturned the denial of the claim For any payment updates, the consumer may contact the Claim Department at ***. Sincerely, *** ***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] The claim has still not been decided due to frequent miscommunications between the physicians office, myself and the company.
Regards,
*** ***
Dear Ms***,Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you.The initial denial of your claim was due to information received by your physicianAs you know, the policy you purchased does not cover "existing medical
conditions"The exclusionary period for such conditions was March 25, through July 22, Your physician specifically advised you were experiencing symptoms during that period which resulted in the denial of your claimOn December 18, your physician sent us a new form with new informationThat form was in different handwriting than the first formDue to the discrepancy we asked for medical records to clear up any confusionWe received those records today, January 28, I have forwarded your claim to the Claims Department and have recommended they issue payment on your behalfAn update to the status of your claim should be available online within hours or you may contact the Claims Department directly at ***.Sincerely,*** ***Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the refund process may have caused the consumerAppears as though there was an error in the booking path that caused multiple charges. I have requested to have a member of management contact
the consumer to be sure the issue has been resolved and that her customer services issues are addressed.Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Mr*** Thank you for forwarding this matter to my attention Please have the consumer provide their policy/claim number so that we may address their concerns. Sincerely, K*** HarmonClaims Escalation Analyst Mayland Drive Richmond, Virginia
www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I regretted that I bought this insurance to give so called piece of mind, and fully agreed with so many complaints posted online against this companyI wished that I read those complaints before I bought such an insuranceI certainly will share my experience with my friend and colleaguesTo me, I just could not jeopardize my home in such an emergency condition to continue for vacation trip with the only heating burner to the house in abcondition]
Regards,
*** ***
Dear *** ***,Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily
available in the booking path prior to purchase and also emailed to you upon purchase on 10/31/We show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for a full refund of the premium. Upon review of all of the named perils that are listed in the insuring agreement, unfortunately, cancellations due to a change in your scheduled court appearance are not covered by the policy.I regret that we are unable to provide you with a more favorable response. Sincerely,*** ***Quality AnalystClaims Quality Assurance*** *** *** *** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
When asked if we wanted the insurance it was implied that this was to cover us incase we could make our flight. At no time did were we given any disclaimer that a pre-exisitng injury or illness would cause us to lose our money. I gave an advanced notice so my seat could be sold. Why buy this insurance if it does not protect the traveler in case they are not able to fly for any reason. This is just a scam to take peoples money and to get paid times for the same seat. This type of claus should be told to the buyer at the time the insurance is bought. It is sad that they take advantage of people and try to get away with it
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Dear Mr***,Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you.I'm not showing that you filed a Baggage claim*** does have an open Baggage claim that was closed per her request on 1/12/I do show there was a
call under your policy on 9/16/where a baggage loss was discussed; however, I do not know the details of that callIn any event, I apologize if you were discouraged from filing a claim to determine whether or not coverage can be extended under your benefits.The policy does state you must file a report giving a description of the property and its value with the appropriate local authorities, common carrier, hotel or tour operator within hours of the lossThis is to ensure we are able to verify your lossGiven the circumstances of your loss we understand this may not have been possibleYou may still file a Baggage claim and ***'s claim is able to be re-openedPlease provide us with a breakdown of the items you are claiming (we have this under ***'s online submission already) along with the cost for each item, receipts if you have them and repair estimates showing the cost to repair your items or a statement of non-repairWe can also accept photographs of the damaged items in this case.You may file your Baggage claim online at www.allianztravelinsurance.com***'s claim number is ***You may e-mail documents for both claims to *** or fax them to ***Should you have further questions please contact our Claims Department directly at 800-334-7525.Sincerely, *** *** ***Claims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
*** *** *** Thank you for forwarding this matter to my attentionWe apologize for any frustration the cancelation process may have caused the consumer The premium is only refundable within days of purchaseThis information was included in the confirmation that was sent to the
consumer that she unfortunately deleted. The consumer may email the Sales Support Department at *** for additional consideration of the cancelation of the policyThe consumer should include the email that verifies the ticket was canceled on the same day as it was purchased Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
***
Dear Ms***: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or policy number so that we may address their concerns. Sincerely, Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia
23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. The claim was submitted for payment on 4/25/and the customer should receive a check for the claimed airfare within 5-business
days from this date. Sincerely, Brian B***Claims Escalation Examiner
Dear Ms***:Thank you for bringing this matter to my attentionWe only receive the consumer’s information from the ticket provider’s website only when the option for insurance is selected in the purchase path.Our records indicate that the consumer has been reimbursed for the premium for cost of
the insurance on 02/16/17.Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] This company has reimbursed me, thank you so much for your help [redacted] Regards, [redacted]
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused.Our records indicate that the claim has been pending since June 17thAt that time, the consumer was advised of the following:“Thank you for contacting Allianz Global AssistanceI apologize but we cannot use your email as verification that the airline did not provide a refundThe baggage coverage on this policy is secondary to any coverage already offered by the airlineYou will need to contact the airline directlyWe will accept a letter on airline letterhead or an email from the airline(that you would have sent to you and then forward to us) confirming the value of any reimbursement tat have already been givenOnce this information is received we will review your claim again.”The consumer may send the claim determination letter from the airline to the Claim Department for processing which normally takes 7-business days for review.Sincerely,Kalinda H***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below, because I KNOW THAT WITH TODAYS TECHNOLOGY ALL ALLIANZ HAS TO DO IS SEND AN EMAIL TO [redacted] OR SIMPLY PICK UP THE PHONE TO VERIFY THAT I NEVER RECEIVED THE RENTAL CAR BUT THEY WANT TO INCONVENIENCE ME IF I GET A LETTER FROM [redacted] ON [redacted] LETTERHEAD PROVING THAT I NEVER RECEIVED A CAR, THEN I SHOULD RECEIVE AN ADDITIIONAL $TO RECUP FROM USING MY GAS TO GET MY REFUND Regards, [redacted] ***
Dear Mr***,Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.In particular, the
coverage provides reimbursement if you are serving in the U.SArmed Forces and are reassigned or have your personal leave revokedThe documents we have in file show your reassignment from 2013; however, this was not the cause of your lossPlease provide proof that your leave was revoked.For any further questions, you can contact the Claim Department at ***.Sincerely, *** ***Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused.Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically excluded from coverage was any loss
arising directly or indirectly from a mental or nervous health disorder (like anxiety, depression, neurosis, psychosis and others),or any related physical complications (physical complication means any physical symptom);At this time I regret that we are unable to provide the consumer with a more favorable response. Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
They have teceievrd my information but are dragging their feet on my refund
Regards,
*** ***
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. We have ruled on the side of the consumer and overturned the denial of the claim For any payment updates, the consumer may contact the Claim Department at ***. Sincerely, *** ***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] The claim has still not been decided due to frequent miscommunications between the physicians office, myself and the company.
Regards,
*** ***
Dear Ms***,Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you.The initial denial of your claim was due to information received by your physicianAs you know, the policy you purchased does not cover "existing medical
conditions"The exclusionary period for such conditions was March 25, through July 22, Your physician specifically advised you were experiencing symptoms during that period which resulted in the denial of your claimOn December 18, your physician sent us a new form with new informationThat form was in different handwriting than the first formDue to the discrepancy we asked for medical records to clear up any confusionWe received those records today, January 28, I have forwarded your claim to the Claims Department and have recommended they issue payment on your behalfAn update to the status of your claim should be available online within hours or you may contact the Claims Department directly at ***.Sincerely,*** ***Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the refund process may have caused the consumerAppears as though there was an error in the booking path that caused multiple charges. I have requested to have a member of management contact
the consumer to be sure the issue has been resolved and that her customer services issues are addressed.Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Mr*** Thank you for forwarding this matter to my attention Please have the consumer provide their policy/claim number so that we may address their concerns. Sincerely, K*** HarmonClaims Escalation Analyst Mayland Drive Richmond, Virginia
www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I regretted that I bought this insurance to give so called piece of mind, and fully agreed with so many complaints posted online against this companyI wished that I read those complaints before I bought such an insuranceI certainly will share my experience with my friend and colleaguesTo me, I just could not jeopardize my home in such an emergency condition to continue for vacation trip with the only heating burner to the house in abcondition]
Regards,
*** ***
Dear *** ***,Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily
available in the booking path prior to purchase and also emailed to you upon purchase on 10/31/We show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for a full refund of the premium. Upon review of all of the named perils that are listed in the insuring agreement, unfortunately, cancellations due to a change in your scheduled court appearance are not covered by the policy.I regret that we are unable to provide you with a more favorable response. Sincerely,*** ***Quality AnalystClaims Quality Assurance*** *** *** *** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
When asked if we wanted the insurance it was implied that this was to cover us incase we could make our flight. At no time did were we given any disclaimer that a pre-exisitng injury or illness would cause us to lose our money. I gave an advanced notice so my seat could be sold. Why buy this insurance if it does not protect the traveler in case they are not able to fly for any reason. This is just a scam to take peoples money and to get paid times for the same seat. This type of claus should be told to the buyer at the time the insurance is bought. It is sad that they take advantage of people and try to get away with it
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Dear Mr***,Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you.I'm not showing that you filed a Baggage claim*** does have an open Baggage claim that was closed per her request on 1/12/I do show there was a
call under your policy on 9/16/where a baggage loss was discussed; however, I do not know the details of that callIn any event, I apologize if you were discouraged from filing a claim to determine whether or not coverage can be extended under your benefits.The policy does state you must file a report giving a description of the property and its value with the appropriate local authorities, common carrier, hotel or tour operator within hours of the lossThis is to ensure we are able to verify your lossGiven the circumstances of your loss we understand this may not have been possibleYou may still file a Baggage claim and ***'s claim is able to be re-openedPlease provide us with a breakdown of the items you are claiming (we have this under ***'s online submission already) along with the cost for each item, receipts if you have them and repair estimates showing the cost to repair your items or a statement of non-repairWe can also accept photographs of the damaged items in this case.You may file your Baggage claim online at www.allianztravelinsurance.com***'s claim number is ***You may e-mail documents for both claims to *** or fax them to ***Should you have further questions please contact our Claims Department directly at 800-334-7525.Sincerely, *** *** ***Claims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com
*** *** *** Thank you for forwarding this matter to my attentionWe apologize for any frustration the cancelation process may have caused the consumer The premium is only refundable within days of purchaseThis information was included in the confirmation that was sent to the
consumer that she unfortunately deleted. The consumer may email the Sales Support Department at *** for additional consideration of the cancelation of the policyThe consumer should include the email that verifies the ticket was canceled on the same day as it was purchased Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
***
Dear Ms***: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or policy number so that we may address their concerns. Sincerely, Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia
23233www.allianzassistance.com
Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. The claim was submitted for payment on 4/25/and the customer should receive a check for the claimed airfare within 5-business
days from this date. Sincerely, Brian B***Claims Escalation Examiner
Dear Ms***:Thank you for bringing this matter to my attentionWe only receive the consumer’s information from the ticket provider’s website only when the option for insurance is selected in the purchase path.Our records indicate that the consumer has been reimbursed for the premium for cost of
the insurance on 02/16/17.Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com