Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. These terms were readily available in the...
booking path prior to purchase and also emailed to the consumer. We show no error in that submission. Unfortunately, the consumer’s cause of cancelation was not listed as a named peril in the insuring agreement. For this reason, we were unable to honor the claim for payment. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. According to our records, the consumer has not filed a claim at this time so there isn’t anything to adjudicate. I have looked over the insuring agreement and cancelation of the event by the venue isn’t a named peril. [redacted] would not be the venue so the consumer may want to contact the actual venue- place where the event was held- to inquire about a refund. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the...
consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.The policy included a named perils certificate which outlined all named perils. Unfortunately, the consumers reason was not listed as a named peril in the policy thus we are unable to honor the claim for reimbursement. Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Allianz did not provide notice to me that they would require additional medical records until I reached out to them after my claim had been active for nearly a month. Per my original communication with Allianz during the claims filing process directly on their web-site, I let them know that I spoke with my doctor on Friday, November 6, however they insisted that they never received that communicate from me. Again, this has been incredibly poor service and a painstakingly long claims process with ridiculously slow response times from Allianz. I believe that ultimately Allianz should pay my original claim, but due to poor timing between when I was able to see my physician and the extremely long response time about my question regarding their physician policy (much longer than the timeframe promised in their auto response e-mail), I will accept a refund of my original premium paid in order to resolve this claim. To me, this is more than a reasonable resolution. I don't understand why there is so much push back from the company, who is clearly in the wrong.
Regards,
[redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] The consumer provided a news article regarding the shooter and the claims he carried out the shooting for [redacted]
Regards,[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration the consumer encountered during the claim process. Our insurance programs, like any other type of insurance, include terms, conditions, and exclusions that impact coverage. ...
As such, we advise consumers at the time an online offer is made that these terms, conditions, and exclusions apply to the product. We also provide them with a clickable link that allows them to preview a summary of information about the product as well as the full terms, conditions and exclusions of the insurance program prior to purchasing. If the insurance offer is accepted, these same terms are sent via email to the email address provided at the time of purchase. Moreover, we also make clear that the consumer may, for any reason, cancel the insurance and receive a premium refund within a 10-day “free-look” period by calling our toll free number, faxing, or emailing a written request. In particular, the program excluded coverage for any claim arising directly or indirectly from an existing medical condition. We defined an existing medical condition as any condition that the consumer, a traveling companion or a family member would have been treated for, or would have exhibited symptoms of, in the 120 days prior to and including the date the insurance was purchased. According to the medical documentation provided, the consumer began exhibiting symptoms of the condition which necessitated the cancellation of the trip within the 120 day exclusionary period prior to and including the date insurance was purchased As such, this condition met the policy’s definition of an existing medical condition. The insurance program included Existing Medical Condition Coverage, again subject to the plan’s terms and conditions. However, based on the information received the requirements were not met and the claim was denied. I regret that we are unable to reverse our decision at this time. Sincerely, Brian B[redacted]Claims Escalation ExaminerAllianz Global Assistance
Dear Mr. [redacted],I have forwarded your claim to our Claims Department for finalization. An update to the status of your claim should be available online within 48 hours. You may also contact the Claims Department directly at [redacted].Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that...
section that terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase. The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. Unfortunately, being required to work is not a covered reason under the [redacted] insurance policy. I am sorry to hear that we were unable to assist the insured at this time. Sincerely, Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We
apologize for any frustration the claims process may have caused the consumer.The insuring agreement required that an exam be performed within
72 hours of the cancelation and for the doctor to advise cancelation of...
the
trip. The current information on file does not indicate there was
a phone consultation as the consumer has stated in her complaint. We would need
a letter confirming this and then we can finalize our review. Sincerely,Kalinda
H[redacted]Claims
Escalation Analyst9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.comTell us why here...
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called the airline, and because they did not provide compensation for the baggage issue, they could not send a letter. I informed Allianze of this, and I recommend they accept my email stating this as notification that there was no compensation from the airline. I would like to receive a refund as this event occurred over three months ago and has not been resolved to any degree of satisfaction.
Regards,
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration the claims process caused the consumer. On our initial review, the documentation supported the exclusion for existing medical conditions and that the corresponding waiver requirements had...
not been met. After further review of the claim, we have had the claim submitted for payment in full. The consumer should receive the payment within 5-7 business days.Sincerely,Brian B[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear Ms. [redacted],Our records indicate that this claim was paid on August 31, 2017.If the consumer has additional questions he may contact the Claim Department at 800-334-7525.Best regards,Kalinda H[redacted]Claims Escalation Examiner
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This claim has been filed since May and that should be enough time to complete the verification. Global alliance has requested the same documents over and over and I should not be the one suffering from their mistakes. This claim needs to be resolved immediately.
Regards,
[redacted]
Dear Ms. S[redacted]:Thank you for bringing this matter to my attention. We only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected by the consumer in the booking path. Our records indicate that the consumer has been reimbursed for...
cost of the insurance on April 9, 2016. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear [redacted],I have not received any information from the business at all. As a matter of fact that business is hiding behind bogus names of non existing companies like "Visa Enhancement Services" or "Card Benefit Services" which are not registered anywhere to conduct any business at all. I filed a complaint regarding particular business, and I want a proper response from that business, not from a bogus companies which don't even exist.[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. These terms were readily available in the...
booking path prior to purchase and also emailed to the consumer. We show no error in that submission. Unfortunately, the consumer’s cause of cancelation was not listed as a named peril in the insuring agreement. For this reason, we were unable to honor the claim for payment. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear...
Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. According to our records, the consumer has not filed a claim at this time so there isn’t anything to adjudicate. I have looked over the insuring agreement and cancelation of the event by the venue isn’t a named peril. [redacted] would not be the venue so the consumer may want to contact the actual venue- place where the event was held- to inquire about a refund. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the...
consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.The policy included a named perils certificate which outlined all named perils. Unfortunately, the consumers reason was not listed as a named peril in the policy thus we are unable to honor the claim for reimbursement. Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Sir/MadamThis complaint has been resolved.Thank you [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Allianz did not provide notice to me that they would require additional medical records until I reached out to them after my claim had been active for nearly a month. Per my original communication with Allianz during the claims filing process directly on their web-site, I let them know that I spoke with my doctor on Friday, November 6, however they insisted that they never received that communicate from me. Again, this has been incredibly poor service and a painstakingly long claims process with ridiculously slow response times from Allianz. I believe that ultimately Allianz should pay my original claim, but due to poor timing between when I was able to see my physician and the extremely long response time about my question regarding their physician policy (much longer than the timeframe promised in their auto response e-mail), I will accept a refund of my original premium paid in order to resolve this claim. To me, this is more than a reasonable resolution. I don't understand why there is so much push back from the company, who is clearly in the wrong.
Regards,
[redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] The consumer provided a news article regarding the shooter and the claims he carried out the shooting for [redacted]
Regards,[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration the consumer encountered during the claim process. Our insurance programs, like any other type of insurance, include terms, conditions, and exclusions that impact coverage. ...
As such, we advise consumers at the time an online offer is made that these terms, conditions, and exclusions apply to the product. We also provide them with a clickable link that allows them to preview a summary of information about the product as well as the full terms, conditions and exclusions of the insurance program prior to purchasing. If the insurance offer is accepted, these same terms are sent via email to the email address provided at the time of purchase. Moreover, we also make clear that the consumer may, for any reason, cancel the insurance and receive a premium refund within a 10-day “free-look” period by calling our toll free number, faxing, or emailing a written request. In particular, the program excluded coverage for any claim arising directly or indirectly from an existing medical condition. We defined an existing medical condition as any condition that the consumer, a traveling companion or a family member would have been treated for, or would have exhibited symptoms of, in the 120 days prior to and including the date the insurance was purchased. According to the medical documentation provided, the consumer began exhibiting symptoms of the condition which necessitated the cancellation of the trip within the 120 day exclusionary period prior to and including the date insurance was purchased As such, this condition met the policy’s definition of an existing medical condition. The insurance program included Existing Medical Condition Coverage, again subject to the plan’s terms and conditions. However, based on the information received the requirements were not met and the claim was denied. I regret that we are unable to reverse our decision at this time. Sincerely, Brian B[redacted]Claims Escalation ExaminerAllianz Global Assistance
Dear Mr. [redacted],I have forwarded your claim to our Claims Department for finalization. An update to the status of your claim should be available online within 48 hours. You may also contact the Claims Department directly at [redacted].Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that...
section that terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase. The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. Unfortunately, being required to work is not a covered reason under the [redacted] insurance policy. I am sorry to hear that we were unable to assist the insured at this time. Sincerely, Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
The Allianz Claim # is: [redacted]; the policy # is: [redacted];
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We
apologize for any frustration the claims process may have caused the consumer.The insuring agreement required that an exam be performed within
72 hours of the cancelation and for the doctor to advise cancelation of...
the
trip. The current information on file does not indicate there was
a phone consultation as the consumer has stated in her complaint. We would need
a letter confirming this and then we can finalize our review. Sincerely,Kalinda
H[redacted]Claims
Escalation Analyst9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.comTell us why here...
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called the airline, and because they did not provide compensation for the baggage issue, they could not send a letter. I informed Allianze of this, and I recommend they accept my email stating this as notification that there was no compensation from the airline. I would like to receive a refund as this event occurred over three months ago and has not been resolved to any degree of satisfaction.
Regards,
[redacted]
Consumer called stated that he received his check today. That the complaint is closed as resolved.
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration the claims process caused the consumer. On our initial review, the documentation supported the exclusion for existing medical conditions and that the corresponding waiver requirements had...
not been met. After further review of the claim, we have had the claim submitted for payment in full. The consumer should receive the payment within 5-7 business days.Sincerely,Brian B[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear Ms. [redacted],Our records indicate that this claim was paid on August 31, 2017.If the consumer has additional questions he may contact the Claim Department at 800-334-7525.Best regards,Kalinda H[redacted]Claims Escalation Examiner
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This claim has been filed since May and that should be enough time to complete the verification. Global alliance has requested the same documents over and over and I should not be the one suffering from their mistakes. This claim needs to be resolved immediately.
Regards,
[redacted]
Dear Ms. S[redacted]:Thank you for bringing this matter to my attention. We only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected by the consumer in the booking path. Our records indicate that the consumer has been reimbursed for...
cost of the insurance on April 9, 2016. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear [redacted],I have not received any information from the business at all. As a matter of fact that business is hiding behind bogus names of non existing companies like "Visa Enhancement Services" or "Card Benefit Services" which are not registered anywhere to conduct any business at all. I filed a complaint regarding particular business, and I want a proper response from that business, not from a bogus companies which don't even exist.[redacted]