Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration the consumer may have endured. The normal processing time for a consumer to receive payment is 5 to 7 business days after the check has been mailed.If the consumer still hasn't received the check...
please let me know and we will investigate further. Thank you,Kalinda H[redacted]Claims Escalation Examiner, AGA
[redacted]Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. The insuring agreement...
provides coverage for complications of pregnancy. Normal pregnancy is excluded from coverage. The agreement does not provide coverage for risk of complications based on passed pregnancies. As the form on file indicates there was a history of pre-term labor without any indication of complications of the actual pregnancy itself, we are unable to honor the claim for payment. Unless we receive documentation that the current pregnancy has complications we would be unable to overturn the denial. Sincerely,[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumerThe insuring agreement provided coverage for the following: Your or Your Companion's automobile having a Mechanical Breakdown within 48 hours of the...
event which results in the vehicle being unable to be driven to the event.According to the complaint, the breakdown occurred weeks prior to the event and not within 48 hours of the event. We would not be able to honor the consumers claim due to this reason. The consumer should receive an updated letter in the mail within 5 to 7 business days. Sincerely,Kalinda [redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were...
readily available in the booking path prior to purchase and also emailed to you. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needs. If not, a request can be made for the full refund of the premium within that 10 day period.Upon review of all of the named perils that are listed in your insuring agreement, unfortunately, being required to work is not included.I regret that we are unable to provide the consumer with a more favorable response. Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. The consumer has filed a claim for medical reasons; however we have not received the required documentation to process the claim. Until that time, we would be unable to finalize our review. The consumer may contact the Claim Department at [redacted] to obtain more information on the claim process. Sincerely, [redacted]
Thank you for forwarding this matter to my attention. We apologize for any frustration the cancelation process may have caused the consumer.
We have located the consumer’s policy and documentation that was sent in for review.
The document is a screenshot...
of the consumer’s information from the rental agency but it did not state that the consumer was denied or did not rent the vehicle.
In order to process the request, the consumer would need to send in supporting documentation to the Customer Service department in order to have the policy canceled. This may be an email from the rental agency or a letter on [redacted] company letterhead.
If the consumer has any additional questions he may contact the Customer Service department at[redacted] or via telephone at [redacted].
Dear Mrs. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you. Our insurance programs are like any other type of insurance in that there are terms, conditions and exclusions that impact coverage. Specifically...
included within that coverage is the following:A doctor must examine you or a traveling companion and advise you or a traveling companion to cancel or interrupt your trip before you cancel or interrupt it. If that isn’t possible, a doctor must examine you within 72 hours of your cancellation or interruption.Our records indicate Mr. [redacted] did not see a doctor prior to cancellation of the trip or within 72 hours of doing so.At this time I regret that we are unable to provide you with a more favorable response. Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration this process may have caused the consumer. Our records indicate that the check was resent to the consumer along with a tracking number. The consumer should have received the check by now. Best...
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. To review claims due to medical reasons, we require certain information to properly process the claim. We have requested...
the second page of the physican statement form (PSF) from the consumer on multiple occasions. To date, we have not received the missing document. We stand ready to continue our review once we receive the necessary documentation. Sincerely, Brian B[redacted] Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. When paying the claim, the deposit information listed was not for our insured. Legally, we cannot deposit funds into someone else’s account who is not our insured so a check was sent. We also can not issue a check...
payment in someone else’s name unless we have a notarized statement from our insured. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We have previously responded to the NY Revdex.com complaint.The consumer has been notified that the canceled rental agreement that includes the amount charged was needed in order to finalize the claim review. Once received the claim...
will be finalized within 5 to 7 business days.Regards,Kalinda H[redacted]Claims Escalation ExaminerAllianz Assistance
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured in this process. According to the claim file, the address that was originally used was incorrect. This has seen been corrected and the consumer has received the check...
at the appropriate address. The process time from when a check is mailed is normally 7-10 business days. From the date a claim is paid however can be 14 business days to include the time for the Finance Department to process the check. Thank you,Kalinda H[redacted]Claims Escalation Examiner
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not have any documents to show when and where my surgery will be and further more than is personal and confidential. These tickets were purchase through [redacted] in which I have not printed the tickets as of yet. My surgery is personal and confidential. I am not obligated to give you my PHI and contact information of my doctor for some concert tickets. I want my money back since I cannot attend.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We are a bit fuzzy about what the difference between trip delay and trip interruption are. We were forced to find an alternate form of transportation to reach a different destination than originally intended and arrive much later than originally planned. Not to mention that we then had to drive to the original destination to wait 6 hours for our luggage. The line between delay and interruption, so grey that the original customer service rep was unsure as to how we should file the claim. If their own staff can't differentiate between the two, how can the purchasing public?
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com:I provided this company with all the pertinent information that they requested all loss was reported to them and the airlines and they were given all forms
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.So a medical condition does not include cancer??? I believe that you are not aware of the definition "medical" condition then. I am beyond unsatisified with your decision and feel as if this company is a scam to use. Seems like the typical American way, greedy and uncaring.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. The insuring agreement included a named perils certificate that provided a list...
of all covered reasons. While we understand the circumstances that caused the consumers loss, unfortunately a change in relationship status was not included among those reasons. At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, [redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I reserved the vehicle through them and not [redacted]. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Mr. [redacted]:Thank you for bringing this matter to my attention. I apologize for any frustration we may have caused you.In looking at your policy I do not see where we've received any documentation from you regarding the charge to your card. Please fax or e-mail a copy of the charge to us. Please...
ensure you include your policy number on any documentation you send. The policy number begins with an H and was referenced in your complaint.Fax: [redacted]E-Mail: [redacted]We look forward to hearing from you.Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration the consumer may have endured. The normal processing time for a consumer to receive payment is 5 to 7 business days after the check has been mailed.If the consumer still hasn't received the check...
please let me know and we will investigate further. Thank you,Kalinda H[redacted]Claims Escalation Examiner, AGA
[redacted]Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. The insuring agreement...
provides coverage for complications of pregnancy. Normal pregnancy is excluded from coverage. The agreement does not provide coverage for risk of complications based on passed pregnancies. As the form on file indicates there was a history of pre-term labor without any indication of complications of the actual pregnancy itself, we are unable to honor the claim for payment. Unless we receive documentation that the current pregnancy has complications we would be unable to overturn the denial. Sincerely,[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumerThe insuring agreement provided coverage for the following: Your or Your Companion's automobile having a Mechanical Breakdown within 48 hours of the...
event which results in the vehicle being unable to be driven to the event.According to the complaint, the breakdown occurred weeks prior to the event and not within 48 hours of the event. We would not be able to honor the consumers claim due to this reason. The consumer should receive an updated letter in the mail within 5 to 7 business days. Sincerely,Kalinda [redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were...
readily available in the booking path prior to purchase and also emailed to you. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needs. If not, a request can be made for the full refund of the premium within that 10 day period.Upon review of all of the named perils that are listed in your insuring agreement, unfortunately, being required to work is not included.I regret that we are unable to provide the consumer with a more favorable response. Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. The consumer has filed a claim for medical reasons; however we have not received the required documentation to process the claim. Until that time, we would be unable to finalize our review. The consumer may contact the Claim Department at [redacted] to obtain more information on the claim process. Sincerely, [redacted]
Dear [redacted]:
Thank you for forwarding this matter to my attention. We apologize for any frustration the cancelation process may have caused the consumer.
We have located the consumer’s policy and documentation that was sent in for review.
The document is a screenshot...
of the consumer’s information from the rental agency but it did not state that the consumer was denied or did not rent the vehicle.
In order to process the request, the consumer would need to send in supporting documentation to the Customer Service department in order to have the policy canceled. This may be an email from the rental agency or a letter on [redacted] company letterhead.
If the consumer has any additional questions he may contact the Customer Service department at[redacted] or via telephone at [redacted].
Sincerely,
[redacted]
Claims Escalation Analyst
[redacted]
[redacted]
[redacted]
Dear Mrs. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you. Our insurance programs are like any other type of insurance in that there are terms, conditions and exclusions that impact coverage. Specifically...
included within that coverage is the following:A doctor must examine you or a traveling companion and advise you or a traveling companion to cancel or interrupt your trip before you cancel or interrupt it. If that isn’t possible, a doctor must examine you within 72 hours of your cancellation or interruption.Our records indicate Mr. [redacted] did not see a doctor prior to cancellation of the trip or within 72 hours of doing so.At this time I regret that we are unable to provide you with a more favorable response. Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration this process may have caused the consumer. Our records indicate that the check was resent to the consumer along with a tracking number. The consumer should have received the check by now. Best...
regards,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. To review claims due to medical reasons, we require certain information to properly process the claim. We have requested...
the second page of the physican statement form (PSF) from the consumer on multiple occasions. To date, we have not received the missing document. We stand ready to continue our review once we receive the necessary documentation. Sincerely, Brian B[redacted] Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. When paying the claim, the deposit information listed was not for our insured. Legally, we cannot deposit funds into someone else’s account who is not our insured so a check was sent. We also can not issue a check...
payment in someone else’s name unless we have a notarized statement from our insured. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We have previously responded to the NY Revdex.com complaint.The consumer has been notified that the canceled rental agreement that includes the amount charged was needed in order to finalize the claim review. Once received the claim...
will be finalized within 5 to 7 business days.Regards,Kalinda H[redacted]Claims Escalation ExaminerAllianz Assistance
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured in this process. According to the claim file, the address that was originally used was incorrect. This has seen been corrected and the consumer has received the check...
at the appropriate address. The process time from when a check is mailed is normally 7-10 business days. From the date a claim is paid however can be 14 business days to include the time for the Finance Department to process the check. Thank you,Kalinda H[redacted]Claims Escalation Examiner
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not have any documents to show when and where my surgery will be and further more than is personal and confidential. These tickets were purchase through [redacted] in which I have not printed the tickets as of yet. My surgery is personal and confidential. I am not obligated to give you my PHI and contact information of my doctor for some concert tickets. I want my money back since I cannot attend.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We are a bit fuzzy about what the difference between trip delay and trip interruption are. We were forced to find an alternate form of transportation to reach a different destination than originally intended and arrive much later than originally planned. Not to mention that we then had to drive to the original destination to wait 6 hours for our luggage. The line between delay and interruption, so grey that the original customer service rep was unsure as to how we should file the claim. If their own staff can't differentiate between the two, how can the purchasing public?
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com:I provided this company with all the pertinent information that they requested all loss was reported to them and the airlines and they were given all forms
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.So a medical condition does not include cancer??? I believe that you are not aware of the definition "medical" condition then. I am beyond unsatisified with your decision and feel as if this company is a scam to use. Seems like the typical American way, greedy and uncaring.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. The insuring agreement included a named perils certificate that provided a list...
of all covered reasons. While we understand the circumstances that caused the consumers loss, unfortunately a change in relationship status was not included among those reasons. At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, [redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I reserved the vehicle through them and not [redacted]. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Mr. [redacted]:Thank you for bringing this matter to my attention. I apologize for any frustration we may have caused you.In looking at your policy I do not see where we've received any documentation from you regarding the charge to your card. Please fax or e-mail a copy of the charge to us. Please...
ensure you include your policy number on any documentation you send. The policy number begins with an H and was referenced in your complaint.Fax: [redacted]E-Mail: [redacted]We look forward to hearing from you.Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com