Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured while trying to get the policy canceled. The insurance is offered as an opt in option online and the only way a charge is placed is when the box is selected...
for the insurance. Our records indicate that the consumer should have received a credit back to the statement by now. If not, the consumer should call and request to speak with a supervisor to report the error. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.received email on aug 24 check was mailed and would be received 7-10 business days called today and was told an error occurred and it was sent a week laterRegards,
[redacted]
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily...
available in the booking path prior to purchase and also emailed to you upon purchase. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needs. If not, a request can be made for the full refund of the premium. With that being said, coverage does extend to family members of your traveling companion. We would require a copy of your companion's trip invoice to verify you were traveling together as you are the only person listed on the policy with us. If the illness or death falls within the scope of your coverage we would reimburse you for the cost of your airline ticket. I apologize for any confusion our agent may have caused you and encourage you to file a claim so our Claims Department can review your file.You may file your claim online at www.allianztravelinsurance.com or call us at [redacted] to obtain a claim form.Siincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that...
section that terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase. The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. I am sorry to hear that we were unable to assist the insured at this time. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. These terms were readily available for review online prior to the purchase and also emailed to the consumer. We show no error in that submission. Specifically excluded from coverage was any loss arising directly or indirectly from an existing medical condition. These were defined as: An illness or injury that you, a traveling companion or familymember were seeking or receiving treatment for or had symptoms of onthe day you purchased your plan, or at any time in the 120 days beforeyou purchased it.You, a traveling companion or family member are considered to havean existing medical condition if you, a traveling companion orfamily member:· saw or were advised to see a doctor· had symptoms that would cause a prudent person to see a doctor· were taking prescribed medication for the condition or thesymptoms, unless the condition or symptoms are effectivelycontrolled by the prescription, and the prescription hasn’t changed. The claim documentation on file indicated that the cause of loss was due to an excluded condition. As the insuring agreement excluded coverage for these conditions, I regret that we are unable to overturn the denial of the claim. Sincerely, [redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not understand why I would have to cancel the insurance. If I have a receipt showing an amount that I am to be charged for a product how can I be charged more because of a computer glitch? I want to keep the insurance because you never know what life will bring however I want to be charged the amount per my receipt.
Regards,
[redacted]
[redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available in the booking path prior to purchase and also emailed to the consumer We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, the cancellation of a court case was not included amongst the reasons for Trip Cancelation coverage. I regret that we are unable to provide the consumer with a more favorable response. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear [redacted]: Thank you for forwarding this matter to my attention. I have reached out to the consumer via email to obtain the document that was sent. Once received, we will work to remedy the situation if due to an error on our part. Sincerely,
[redacted]...
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused.Our records indicate that the claim has been pending since June 17th. At that time, the consumer was advised of the following:“Thank you for contacting Allianz...
Global Assistance. I apologize but we cannot use your email as verification that the airline did not provide a refund. The baggage coverage on this policy is secondary to any coverage already offered by the airline. You will need to contact the airline directly. We will accept a letter on airline letterhead or an email from the airline(that you would have sent to you and then forward to us) confirming the value of any reimbursement tat have already been given. Once this information is received we will review your claim again.”The consumer may send the claim determination letter from the airline to the Claim Department for processing which normally takes 7-10 business days for review.Sincerely,Kalinda H[redacted]
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process caused the consumer. Our Claims Department received all the required information and payment was submitted on May 25, 2017. This payment represented the maximum...
amount of coverage available for the type of items being claimed. The consumer should receive this payment within 5-7 business days from that date.Sincerely,Brian B[redacted]Claims Escalation ExaminerAllianz Global Assistance
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused. The consumer’s insuring agreement provided coverage for pre-paid non-refundable expenses. Due to the nature of the cancelations, the airlines were processing...
refunds for the airline tickets, thus the insured was not eligible for a refund from us since the airline was refunding them within 45 days. The consumer was previously offered the option to reuse the insurance since it was outside of the 10 day satisfaction guarantee period.Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Letter of Confirmation states that I had "Baggage Coverage" as you can see on the [redacted]. No where in writing does it state that it is limited to lost baggage coverage. The Certificate of Insurance I received states the there is Lost, damaged or stolen baggage coverage and there is delayed baggage coverage. Again my policy stated that I had "Baggage Coverage". The bag was lost for three weeks and no where does the policy state what time frame is considered lost or delayed. I believe that they are misrepresenting the actual coverage by only stating "Baggage Coverage" on the plan inclusions.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance records indicate that the claim was paid in full on 4/27/16. If the consumer has not received the check, they may contact...
the Customer Service Department at [redacted] to request a stop payment on the check and reissue.
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. Our records indicate this claim was paid on 9/12/17.Best regards,Kalinda H[redacted]Claims Escalation Analyst
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the refund process has caused the consumer.The policy has been canceled in our system since January 23, 3017. We will follow up with the Finance Department for any errors as the refund should’ve...
been received by now.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
[redacted] making a complaint and statement against Allianz Global Assistance for denying a claim refund for $800.00 due to (Trip interruption) as stated in their travel insurance policy I purchased for travel abroad. Name of my plan trip protector Policy identification number [redacted] Date of purchase 8/2/15 Plan effective date 8/3/15 Travel dates 9/17/15 - 9/24/15Total cost paid $73.55Benefit Trip interruption protection $1,471.05I contacted Allianz customer service agent on 9/25/15 for a missed returned flight from Ukraine, Odessa to Houston, Texas on 9/24/15. Their customer service agent request I file a claim under their (trip interruption) policy for a refund on my return trip purchased from Turkish Airlines on 9/25/15.This is the, Claim number [redacted] for refund of $800.00I mailed a registered claim to Allianz Global Assistance stating the reasons for missing my return flight on 9/24/15 and having to purchase a new return flight on 9/25/2015.The reasons I stated in claim [redacted] is for a missed return flight because the driver was involved in traffic accidents and congested traffic. Allianz claims department discarded the CLAIMED traffic accidents as reason and considered only on traffic congestion in their response for refund denied.Allianz insurance policy clearly states, 6, sec.2Trip Interruption, You or your travel companion is in a traffic accident on the way to your departure;My claim [redacted] states clearly my trip was interrupted from traffic accidents and congested traffic. I am filing for a refund on return flight of $800.00Thanks for your help resolving this problem,[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is very interesting that he used "definitely" in his response. I was so angry when I saw his message that I laughed out loud. So he blamed my bank and me but never tried to find the problem on themselves. I check my bank account almost everyday. I would never missed the refund if it were returned indeed. The picture attached is the search result of "38.5" on my online bank account. 38.5 is the amount the company charged and should return to me, As you can see, the money was "definitely" charged and was "definitely" never returned.
Regards,
[redacted]
provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
The business ultimately provided an insurance policy on both my wife and I. Therefore I consider this complaint resolved.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured while trying to get the policy canceled. The insurance is offered as an opt in option online and the only way a charge is placed is when the box is selected...
for the insurance. Our records indicate that the consumer should have received a credit back to the statement by now. If not, the consumer should call and request to speak with a supervisor to report the error. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.received email on aug 24 check was mailed and would be received 7-10 business days called today and was told an error occurred and it was sent a week laterRegards,
[redacted]
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily...
available in the booking path prior to purchase and also emailed to you upon purchase. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needs. If not, a request can be made for the full refund of the premium. With that being said, coverage does extend to family members of your traveling companion. We would require a copy of your companion's trip invoice to verify you were traveling together as you are the only person listed on the policy with us. If the illness or death falls within the scope of your coverage we would reimburse you for the cost of your airline ticket. I apologize for any confusion our agent may have caused you and encourage you to file a claim so our Claims Department can review your file.You may file your claim online at www.allianztravelinsurance.com or call us at [redacted] to obtain a claim form.Siincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that...
section that terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase. The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. I am sorry to hear that we were unable to assist the insured at this time. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. These terms were readily available for review online prior to the purchase and also emailed to the consumer. We show no error in that submission. Specifically excluded from coverage was any loss arising directly or indirectly from an existing medical condition. These were defined as: An illness or injury that you, a traveling companion or familymember were seeking or receiving treatment for or had symptoms of onthe day you purchased your plan, or at any time in the 120 days beforeyou purchased it.You, a traveling companion or family member are considered to havean existing medical condition if you, a traveling companion orfamily member:· saw or were advised to see a doctor· had symptoms that would cause a prudent person to see a doctor· were taking prescribed medication for the condition or thesymptoms, unless the condition or symptoms are effectivelycontrolled by the prescription, and the prescription hasn’t changed. The claim documentation on file indicated that the cause of loss was due to an excluded condition. As the insuring agreement excluded coverage for these conditions, I regret that we are unable to overturn the denial of the claim. Sincerely, [redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not understand why I would have to cancel the insurance. If I have a receipt showing an amount that I am to be charged for a product how can I be charged more because of a computer glitch? I want to keep the insurance because you never know what life will bring however I want to be charged the amount per my receipt.
Regards,
[redacted]
[redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available in the booking path prior to purchase and also emailed to the consumer We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, the cancellation of a court case was not included amongst the reasons for Trip Cancelation coverage. I regret that we are unable to provide the consumer with a more favorable response. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[A default letter is provided here which...
indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear [redacted]: Thank you for forwarding this matter to my attention. I have reached out to the consumer via email to obtain the document that was sent. Once received, we will work to remedy the situation if due to an error on our part. Sincerely,
[redacted]...
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused.Our records indicate that the claim has been pending since June 17th. At that time, the consumer was advised of the following:“Thank you for contacting Allianz...
Global Assistance. I apologize but we cannot use your email as verification that the airline did not provide a refund. The baggage coverage on this policy is secondary to any coverage already offered by the airline. You will need to contact the airline directly. We will accept a letter on airline letterhead or an email from the airline(that you would have sent to you and then forward to us) confirming the value of any reimbursement tat have already been given. Once this information is received we will review your claim again.”The consumer may send the claim determination letter from the airline to the Claim Department for processing which normally takes 7-10 business days for review.Sincerely,Kalinda H[redacted]
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process caused the consumer. Our Claims Department received all the required information and payment was submitted on May 25, 2017. This payment represented the maximum...
amount of coverage available for the type of items being claimed. The consumer should receive this payment within 5-7 business days from that date.Sincerely,Brian B[redacted]Claims Escalation ExaminerAllianz Global Assistance
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused. The consumer’s insuring agreement provided coverage for pre-paid non-refundable expenses. Due to the nature of the cancelations, the airlines were processing...
refunds for the airline tickets, thus the insured was not eligible for a refund from us since the airline was refunding them within 45 days. The consumer was previously offered the option to reuse the insurance since it was outside of the 10 day satisfaction guarantee period.Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Letter of Confirmation states that I had "Baggage Coverage" as you can see on the [redacted]. No where in writing does it state that it is limited to lost baggage coverage. The Certificate of Insurance I received states the there is Lost, damaged or stolen baggage coverage and there is delayed baggage coverage. Again my policy stated that I had "Baggage Coverage". The bag was lost for three weeks and no where does the policy state what time frame is considered lost or delayed. I believe that they are misrepresenting the actual coverage by only stating "Baggage Coverage" on the plan inclusions.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance records indicate that the claim was paid in full on 4/27/16. If the consumer has not received the check, they may contact...
the Customer Service Department at [redacted] to request a stop payment on the check and reissue.
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. Our records indicate this claim was paid on 9/12/17.Best regards,Kalinda H[redacted]Claims Escalation Analyst
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the refund process has caused the consumer.The policy has been canceled in our system since January 23, 3017. We will follow up with the Finance Department for any errors as the refund should’ve...
been received by now.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Hello, I am...
[redacted] making a complaint and statement against Allianz Global Assistance for denying a claim refund for $800.00 due to (Trip interruption) as stated in their travel insurance policy I purchased for travel abroad. Name of my plan trip protector Policy identification number [redacted] Date of purchase 8/2/15 Plan effective date 8/3/15 Travel dates 9/17/15 - 9/24/15Total cost paid $73.55Benefit Trip interruption protection $1,471.05I contacted Allianz customer service agent on 9/25/15 for a missed returned flight from Ukraine, Odessa to Houston, Texas on 9/24/15. Their customer service agent request I file a claim under their (trip interruption) policy for a refund on my return trip purchased from Turkish Airlines on 9/25/15.This is the, Claim number [redacted] for refund of $800.00I mailed a registered claim to Allianz Global Assistance stating the reasons for missing my return flight on 9/24/15 and having to purchase a new return flight on 9/25/2015.The reasons I stated in claim [redacted] is for a missed return flight because the driver was involved in traffic accidents and congested traffic. Allianz claims department discarded the CLAIMED traffic accidents as reason and considered only on traffic congestion in their response for refund denied.Allianz insurance policy clearly states, 6, sec.2Trip Interruption, You or your travel companion is in a traffic accident on the way to your departure;My claim [redacted] states clearly my trip was interrupted from traffic accidents and congested traffic. I am filing for a refund on return flight of $800.00Thanks for your help resolving this problem,[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is very interesting that he used "definitely" in his response. I was so angry when I saw his message that I laughed out loud. So he blamed my bank and me but never tried to find the problem on themselves. I check my bank account almost everyday. I would never missed the refund if it were returned indeed. The picture attached is the search result of "38.5" on my online bank account. 38.5 is the amount the company charged and should return to me, As you can see, the money was "definitely" charged and was "definitely" never returned.
Regards,
[redacted]
[A default letter is...
provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
The business ultimately provided an insurance policy on both my wife and I. Therefore I consider this complaint resolved.
Regards,
[redacted]