Dear Ms. [redacted], Thank you for supplying that information. In review of this situation, we found that due to an issue with the vendor we were unable to refund the premium back to the credit card. As such, we are having a check mailed to the customer that they should receive within...
3-5 days via [redacted].Sincerely,Brian B[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured during this process and during any encounters with our agents. According to the information on file, the rental dates of the car were 1/12- 1/17. As the...
insurance provided coverage from the time of pick up on 1/12 to 1/17 whatever time the vehicle was turned in- this is a 6 day period and the consumer was charged accordingly. We do not pro-rate charges based on hours. I regret that we are unable to provide the consumer with a more favorable response. Sincerely, Kalinda H[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. I have requested to have the phone call reviewed in which the consumer called to advise of the cancelation. Once received I will...
update the complaint. Sincerely, Kalinda [redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this complaint to my attention. I apologize for any frustration this process has caused. The insuring agreement required that the consumer be medically able to travel on the date of insurance purchase in order for existing medical conditions to be considered. The claim department received a letter from the physician indicating the condition and recommendation for cancelation. As the documentation received was not enough to finalize the claim, a fax was sent to the doctor asking if the consumer was medically able to travel on the insurance purchase date, based on the condition which caused the loss. The doctor indicated "no".Due to this, we are unable to honor the claim for payment. If the consumer feels as though the information we received is incorrect, we would accept a clarification document from the doctor indicating the proper information. At this time, we are unable to overturn the denial of the claim. Best regards,Kalinda H[redacted]
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. I apologize for any frustration the claim process has caused the customer. In regards to claims for medical expenses, the insuring agreement stated the following: Important...
This is secondary coverage. If you have health insurance, you must submit your claim to that provider first. Any benefits you receive from your primary insurance provider or from any excess coverage will be deducted from your claim.The customer needs to submit their medical expenses to their primary and/or supplementary insurance provider first. The customer would then be able to forward the explanation of benefits (EOB) to us for further review. Sincerely,Brian B[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. The insurance does not cover for any reason, and is not advertised as such. The insuring agreement that listed the named perils was readily available for...
review online prior to purchase and also emailed to the consumer. We show no error in that submission. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include: The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss, which in this case would be a completed physician statement form. As there are medical conditions that are excluded from coverage, we would need to be sure that the condition is covered. The consumer may send these items into the Claim Department for processing which normally takes 7-10 business days for review. Sincerely, Kalinda H[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.The insuring agreement required that you be employed for a certain amount of time prior to being terminated or laid off. Due to this, we required...
verification of the length of employment.Our records indicate that we have received the required documentation and the claim was paid last week.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I notified the insurance company and let them know that he was being moved to a hospice care center since there was no other form of treatment that could be rendered. I also made them aware that there were no doctors on site to immediately sign thephysicians form. I had his socialworker send over paper work that was dated as far as the day he was diagnosed with his illness and assignment to a long term care facility. Forgive me for being hesitant to call in but each time I've called I was given the wrong information or told we would not be able to reach a resolution which is why I had to contact the Revdex.com. I would like to come to some form of a solution. At this point I would either like to know how we can move forward as far as having the facility furnish a physical or if I can refile the claimas a nonmedical cancellation andbe refunded any amount of mon...⇄ feel like I purchased insurance and seeing how I had to cancel my trip there should be some form of reimbursement.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration regarding the purchase of insurance on vividseats.com website. I have reviewed the complaint. Currently, on the vividseats website, the insurance is offered in the booking path. Yes or No are...
the choices, both options are blank and you could choose either yes or no. I have forwarded the consumers request to the Customer Service Department for cancelation. Currently I am not able to see where the consumer reached out to them. If he has additional questions, they may be reached by calling the number on the credit card statement. Thank you,Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the refund process may have caused the consumer. I have reached out to that department and requested to have someone contact the consumer in a timely manner for an...
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. According to the system, a check was sent out twice to the address on file. We have also recently placed a stop payment on the latest check and updated the...
address to be sent to an address in [redacted]. Once the check is mailed the consumer should receive the tracking number via email. Regards,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted],Thank you for bringing this to our attention. Our representative contacted the customer on April 27, 2017 to discuss the claim and what is needed to move forward.Sincerely,Brian B[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration this has caused the consumer. I forwarded this to our Bankcard Department for review. The claim was paid in full on June 13, 2017 and then consumer should have received the payment...
within 5-7 business days from that date.Sincerely,Brian B[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I am not satisfied with the resolution. I asked the company to rewrite their policy to clarify it as well as reimburse me. They did neither.
Dear Ms. [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The consumers insuring agreement required that an exam be performed by a licensed physician within 72 hours of cancelation in order...
for Trip Cancelation for medical reasons to apply. Our records indicate that an exam was not performed. As the loss did not meet the terms of the insuring agreement, we were unable to honor the claim for payment. I regret that we are unable to provide a more favorable response at this time. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our records indicate that we have not received the actual event tickets as requested which is why the claim still isn’t finalized. The consumer needs to mail in the event tickets that were sent to her....
Sincerely, [redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Also, the terms and conditions of the policy were available for review prior to purchase and would have been...
emailed to the consumer. As with any insurance, a claim would need to be filed and verification of the loss needs to be received to ensure the loss is covered. We would be unable to assist the consumer unless we have the proper claim documentation. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted], Thank you for supplying that information. In review of this situation, we found that due to an issue with the vendor we were unable to refund the premium back to the credit card. As such, we are having a check mailed to the customer that they should receive within...
3-5 days via [redacted].Sincerely,Brian B[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured during this process and during any encounters with our agents. According to the information on file, the rental dates of the car were 1/12- 1/17. As the...
insurance provided coverage from the time of pick up on 1/12 to 1/17 whatever time the vehicle was turned in- this is a 6 day period and the consumer was charged accordingly. We do not pro-rate charges based on hours. I regret that we are unable to provide the consumer with a more favorable response. Sincerely, Kalinda H[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. I have requested to have the phone call reviewed in which the consumer called to advise of the cancelation. Once received I will...
update the complaint. Sincerely, Kalinda [redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this complaint to my attention. I apologize for any frustration this process has caused. The insuring agreement required that the consumer be medically able to travel on the date of insurance purchase in order for existing medical conditions to be considered. The claim department received a letter from the physician indicating the condition and recommendation for cancelation. As the documentation received was not enough to finalize the claim, a fax was sent to the doctor asking if the consumer was medically able to travel on the insurance purchase date, based on the condition which caused the loss. The doctor indicated "no".Due to this, we are unable to honor the claim for payment. If the consumer feels as though the information we received is incorrect, we would accept a clarification document from the doctor indicating the proper information. At this time, we are unable to overturn the denial of the claim. Best regards,Kalinda H[redacted]
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. I apologize for any frustration the claim process has caused the customer. In regards to claims for medical expenses, the insuring agreement stated the following: Important...
This is secondary coverage. If you have health insurance, you must submit your claim to that provider first. Any benefits you receive from your primary insurance provider or from any excess coverage will be deducted from your claim.The customer needs to submit their medical expenses to their primary and/or supplementary insurance provider first. The customer would then be able to forward the explanation of benefits (EOB) to us for further review. Sincerely,Brian B[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. The insurance does not cover for any reason, and is not advertised as such. The insuring agreement that listed the named perils was readily available for...
review online prior to purchase and also emailed to the consumer. We show no error in that submission. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include: The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss, which in this case would be a completed physician statement form. As there are medical conditions that are excluded from coverage, we would need to be sure that the condition is covered. The consumer may send these items into the Claim Department for processing which normally takes 7-10 business days for review. Sincerely, Kalinda H[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.The insuring agreement required that you be employed for a certain amount of time prior to being terminated or laid off. Due to this, we required...
verification of the length of employment.Our records indicate that we have received the required documentation and the claim was paid last week.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I notified the insurance company and let them know that he was being moved to a hospice care center since there was no other form of treatment that could be rendered. I also made them aware that there were no doctors on site to immediately sign thephysicians form. I had his socialworker send over paper work that was dated as far as the day he was diagnosed with his illness and assignment to a long term care facility. Forgive me for being hesitant to call in but each time I've called I was given the wrong information or told we would not be able to reach a resolution which is why I had to contact the Revdex.com. I would like to come to some form of a solution. At this point I would either like to know how we can move forward as far as having the facility furnish a physical or if I can refile the claimas a nonmedical cancellation andbe refunded any amount of mon...⇄ feel like I purchased insurance and seeing how I had to cancel my trip there should be some form of reimbursement.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration regarding the purchase of insurance on vividseats.com website. I have reviewed the complaint. Currently, on the vividseats website, the insurance is offered in the booking path. Yes or No are...
the choices, both options are blank and you could choose either yes or no. I have forwarded the consumers request to the Customer Service Department for cancelation. Currently I am not able to see where the consumer reached out to them. If he has additional questions, they may be reached by calling the number on the credit card statement. Thank you,Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the refund process may have caused the consumer. I have reached out to that department and requested to have someone contact the consumer in a timely manner for an...
update. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. According to the system, a check was sent out twice to the address on file. We have also recently placed a stop payment on the latest check and updated the...
address to be sent to an address in [redacted]. Once the check is mailed the consumer should receive the tracking number via email. Regards,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted],Thank you for bringing this to our attention. Our representative contacted the customer on April 27, 2017 to discuss the claim and what is needed to move forward.Sincerely,Brian B[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration this has caused the consumer. I forwarded this to our Bankcard Department for review. The claim was paid in full on June 13, 2017 and then consumer should have received the payment...
within 5-7 business days from that date.Sincerely,Brian B[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I am not satisfied with the resolution. I asked the company to rewrite their policy to clarify it as well as reimburse me. They did neither.
Dear Ms. [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The consumers insuring agreement required that an exam be performed by a licensed physician within 72 hours of cancelation in order...
for Trip Cancelation for medical reasons to apply. Our records indicate that an exam was not performed. As the loss did not meet the terms of the insuring agreement, we were unable to honor the claim for payment. I regret that we are unable to provide a more favorable response at this time. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our records indicate that we have not received the actual event tickets as requested which is why the claim still isn’t finalized. The consumer needs to mail in the event tickets that were sent to her....
Sincerely, [redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Also, the terms and conditions of the policy were available for review prior to purchase and would have been...
emailed to the consumer. As with any insurance, a claim would need to be filed and verification of the loss needs to be received to ensure the loss is covered. We would be unable to assist the consumer unless we have the proper claim documentation. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com