Dear Ms. [redacted],Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or policy number. Since the consumer lives in Canada, it is possible that the US office would not handle her claim. Thank you,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our records indicate that this claim was paid recently for the tickets. The insurance premium is not a refundable expense. For...
additional information the consumer may contact the Claim Department at 800-334-7525. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. Specifically included in the terms were the following: ...
Your plan’s effective date depends on how you purchased it. you purchased it’s effective: in person the day and time you purchase your plan. by mail the day after your application or other form is postmarked. over the phone the day after you place your telephone order. by fax the day after we receive your fax. online the day after we receive your online order. Trip cancellation coverage begins on your plan’s effective date, as long as we receive your premium before you cancel your trip or make a claim. The insuring agreement did not provide coverage for any illness or injury that occurred within the 120 days prior to the purchase of the insuring agreement. Due to this reason, I regret that we are unable to overturn the denial of the claim at this time. Sincerely, Kalinda H[redacted] Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com Tell us why here...
Dear [redacted]Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you. Generally, if the policy dates are moved to a new trip you are unable to also file a claim against the policy. Because you later purchased a new...
policy for the new trip dates we will be considering coverage for your claim. I apologize this was not done sooner. An examiner should reach out to you today. Otherwise, you may contact the Claims Department at [redacted]Sincerely,[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Your airline, cruise line, or tour operator or travel supplier stops offeringall services for at least 24 consecutive hours where you’re...
departing,arriving or making a connection because of: ? a natural disaster; or? severe weather. Specific requirement:? Your travel supplier doesn’t offer you a substitute itinerary. The consumer filed a claim and indicated “The facility hosting the event I planned to attend closed today. The facility was also to provide housing and some food.” – This reason is not a named peril in the insuring agreement. If the venue met the definition of a travel supplier as listed in the insuring agreement, and they stopped offering all services for at least 24 hours due to the reasons listed above, the consumer may send in verification of this from the travel supplier. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My hometown is [redacted] and that is what was inhabitable due to floods. If you look at the coverage policy, this is what it states under "Environment"Home uninhabitable: Your primary residence is uninhabitable because of a natural disaster, fire, flood, burglary or vandalism.In addition, it should also fall under the below category because all flights to and from [redacted] airport were canceled due to floods. Canceled servicesYour airline, cruise line, or tour operator or travel supplier stops offering all services for at least 24 consecutive hours where you’re departing,arriving or making a connection because of:? a natural disaster; or? severe weather.You can refer to the articles that I have submitted before showing the magnitude of the disaster. In addition, here are some more-[redacted]
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused the consumer. I have reached out to that department and requested to have someone contact the consumer in a timely manner for an...
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. As our Claim Department is only able to finalize a claim when all documentation is received, we are not able to guarantee payment for a...
claim prior to that process. All claim decisions are subject to review by the examiners. Unfortunately, in this case, the cause of loss was not listed as a named peril in the consumers insuring agreement.Due to this, I regret that we are unable to provide a more favorable response at this time. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have submitted this document. Attached is the document I sent over, NOTARIZED. [redacted] May pass away by the end of the week, without us being able to fly our mother out here. This company we believe , may have contributed to [redacted] not caring anymore, since this company could not even give us our money back in a timely fashion. We have spoken to many people. This is bad. ALSO, they stated a check was sent. The payment was stopped, I called WEEKS ago because they also "sent" it to the "wrong address". I since then followed up and not only did I get hung up on, I also got ZERO assistance like I usually do when I call. I talked to a supervisor, male, named "Angel", and I now fixed my address, and they stopped payment. Managers are no where, supervisors are RUDE, and the "customer service" people are SO QUICK to disregard your phone call because it's always a "7-10 business day" response from them and there's nothing they can do.[redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused.Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim...
form, the original tickets, proof of payment for the tickets and verification of the incident that caused the loss.Our insurance insures the ticket holder and not the person who paid for the ticket. The consumer was advised of the following by our Customer Service Department on July 10, 2016“I’m afraid that we cannot modify the name on the forms because by law, the forms and any documents need to have the same name of the policy holder. For you to be able to change the name, you can send us a notarized letter requesting the change on the policy holder’s name.”If the consumer still wishes to proceed with the claim process, all previous mentioned documentation will be needed, and if the claim is payable, we would need a notarized statement from our insured indicating she would like the check made payable to the consumer.
Dear [redacted]: Thank you for forwarding this matter to my attention. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. The insuring agreement included a named [redacted] certificate that provided a list...
of all covered reasons. While we understand the circumstances that caused the consumers loss, unfortunately arriving to the event late due to bad weather while driving was not included among those reasons. At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, [redacted]Claims Escalation Analyst[redacted]
[redacted]
[redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The insurance company’s rejection of our claim is self-evidently spurious, as you will clearly see. The insurer’s excuse for not paying—it can hardly be considered an explanation—seems to be based on the fact that our air fare was used. But of course we had no alternative but to use the tickets. That is because we had already arrived in Prague when we were informed that flooding had cancelled our trip, and we needed to return to the United States. In any event, the use of the plane tickets in no way alters the only relevant fact in this claim: Our entire trip was ruined for reasons beyond our control, and it was the protect ourselves from that possibility that we bought coverage in the first place. We wanted to be reimbursed in the event that our planned trip did not take place, and we paid this company for that protection. The fact that we did or did not use the tickets is irrelevant, because we paid for coverage for the entire trip and not any portion of it. We fulfilled our end of the contract, and the insurer should fulfill its end of the contract.Regards,
[redacted]
This company has done this to me 3 times. They take forever on their claims, and I want to know why, and I want an apology, and specifically want them to investigate their claims person named " Drew". Please keep my complaint on file, and use my complaint against them to hurt their rating. This is a stall tactic, and it is done on purpose, in hopes that the consumer gives up! [redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance is offered in the booking path during the purchase of event tickets. The insurance has to be selected in order for us to...
get the information from the ticket supplier. The insurance is only refundable within 10 days of purchase. The ticket supplier also references the insurance purchase in the purchase email sent to the consumer. “Thank you for adding Event Ticket Insurance to your order. You will be billed $55.92 separately by Allianz Global Assistance. You will receive a confirmation email from Allianz Global Assistance containing your insurance policy number. If you do not receive the email, or if you have questions regarding your insurance, please contact Allianz Global Assistance directly at [email protected], or call 1-800-424-3396”. At this time I regret that we are unable to provide the consumer with a more favorable response. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Hello,I read the response from [redacted] (Claim Escalation Examiner/Allianz Global).This company employs deceptive tactics by charging consumers of event ticket hidden insurance fees. When I called each of the three customer service reps at Allianz Global they asked me for my "insurance policy number"My credit card was charged for insurance 9/21/15, I NEVER received a policy purchase notification or receipt of such a purchase. The only way I knew I had been charged was by examining recent activity on my credit card. I am concerned that other event ticket consumers without their knowledge will be charged Allianz Global fees. Thank you,[redacted]Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10825846, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Stefani Largent
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The policy details were not made clear to me until after the policy had already been purchased. You will find in the attached that a terrorist attacked took place one month ago, 60 days before I was scheduled to travel to the city. Also, I have included a recently updated travel warning from our US State Department. My claim must be reconsidered and approved under these circumstances.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that...
section that terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase. The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. I am sorry to hear that we were unable to assist the insured at this time. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I have forwarded the consumer’s complaint to the Customer Service Department for further investigation. Once the review is complete the consumer will be contacted for an update. Sincerely, Kalinda...
H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or policy number. Since the consumer lives in Canada, it is possible that the US office would not handle her claim. Thank you,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our records indicate that this claim was paid recently for the tickets. The insurance premium is not a refundable expense. For...
additional information the consumer may contact the Claim Department at 800-334-7525. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. Specifically included in the terms were the following: ...
Your plan’s effective date depends on how you purchased it. you purchased it’s effective: in person the day and time you purchase your plan. by mail the day after your application or other form is postmarked. over the phone the day after you place your telephone order. by fax the day after we receive your fax. online the day after we receive your online order. Trip cancellation coverage begins on your plan’s effective date, as long as we receive your premium before you cancel your trip or make a claim. The insuring agreement did not provide coverage for any illness or injury that occurred within the 120 days prior to the purchase of the insuring agreement. Due to this reason, I regret that we are unable to overturn the denial of the claim at this time. Sincerely, Kalinda H[redacted] Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com Tell us why here...
Dear [redacted]Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you. Generally, if the policy dates are moved to a new trip you are unable to also file a claim against the policy. Because you later purchased a new...
policy for the new trip dates we will be considering coverage for your claim. I apologize this was not done sooner. An examiner should reach out to you today. Otherwise, you may contact the Claims Department at [redacted]Sincerely,[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Your airline, cruise line, or tour operator or travel supplier stops offeringall services for at least 24 consecutive hours where you’re...
departing,arriving or making a connection because of: ? a natural disaster; or? severe weather. Specific requirement:? Your travel supplier doesn’t offer you a substitute itinerary. The consumer filed a claim and indicated “The facility hosting the event I planned to attend closed today. The facility was also to provide housing and some food.” – This reason is not a named peril in the insuring agreement. If the venue met the definition of a travel supplier as listed in the insuring agreement, and they stopped offering all services for at least 24 hours due to the reasons listed above, the consumer may send in verification of this from the travel supplier. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My hometown is [redacted] and that is what was inhabitable due to floods. If you look at the coverage policy, this is what it states under "Environment"Home uninhabitable: Your primary residence is uninhabitable because of a natural disaster, fire, flood, burglary or vandalism.In addition, it should also fall under the below category because all flights to and from [redacted] airport were canceled due to floods. Canceled servicesYour airline, cruise line, or tour operator or travel supplier stops offering all services for at least 24 consecutive hours where you’re departing,arriving or making a connection because of:? a natural disaster; or? severe weather.You can refer to the articles that I have submitted before showing the magnitude of the disaster. In addition, here are some more-[redacted]
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused the consumer. I have reached out to that department and requested to have someone contact the consumer in a timely manner for an...
update. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. As our Claim Department is only able to finalize a claim when all documentation is received, we are not able to guarantee payment for a...
claim prior to that process. All claim decisions are subject to review by the examiners. Unfortunately, in this case, the cause of loss was not listed as a named peril in the consumers insuring agreement.Due to this, I regret that we are unable to provide a more favorable response at this time. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have submitted this document. Attached is the document I sent over, NOTARIZED. [redacted] May pass away by the end of the week, without us being able to fly our mother out here. This company we believe , may have contributed to [redacted] not caring anymore, since this company could not even give us our money back in a timely fashion. We have spoken to many people. This is bad. ALSO, they stated a check was sent. The payment was stopped, I called WEEKS ago because they also "sent" it to the "wrong address". I since then followed up and not only did I get hung up on, I also got ZERO assistance like I usually do when I call. I talked to a supervisor, male, named "Angel", and I now fixed my address, and they stopped payment. Managers are no where, supervisors are RUDE, and the "customer service" people are SO QUICK to disregard your phone call because it's always a "7-10 business day" response from them and there's nothing they can do.[redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused.Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim...
form, the original tickets, proof of payment for the tickets and verification of the incident that caused the loss.Our insurance insures the ticket holder and not the person who paid for the ticket. The consumer was advised of the following by our Customer Service Department on July 10, 2016“I’m afraid that we cannot modify the name on the forms because by law, the forms and any documents need to have the same name of the policy holder. For you to be able to change the name, you can send us a notarized letter requesting the change on the policy holder’s name.”If the consumer still wishes to proceed with the claim process, all previous mentioned documentation will be needed, and if the claim is payable, we would need a notarized statement from our insured indicating she would like the check made payable to the consumer.
Dear [redacted]: Thank you for forwarding this matter to my attention. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. The insuring agreement included a named [redacted] certificate that provided a list...
of all covered reasons. While we understand the circumstances that caused the consumers loss, unfortunately arriving to the event late due to bad weather while driving was not included among those reasons. At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, [redacted]Claims Escalation Analyst[redacted]
[redacted]
[redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The insurance company’s rejection of our claim is self-evidently spurious, as you will clearly see. The insurer’s excuse for not paying—it can hardly be considered an explanation—seems to be based on the fact that our air fare was used. But of course we had no alternative but to use the tickets. That is because we had already arrived in Prague when we were informed that flooding had cancelled our trip, and we needed to return to the United States. In any event, the use of the plane tickets in no way alters the only relevant fact in this claim: Our entire trip was ruined for reasons beyond our control, and it was the protect ourselves from that possibility that we bought coverage in the first place. We wanted to be reimbursed in the event that our planned trip did not take place, and we paid this company for that protection. The fact that we did or did not use the tickets is irrelevant, because we paid for coverage for the entire trip and not any portion of it. We fulfilled our end of the contract, and the insurer should fulfill its end of the contract.Regards,
[redacted]
This company has done this to me 3 times. They take forever on their claims, and I want to know why, and I want an apology, and specifically want them to investigate their claims person named " Drew". Please keep my complaint on file, and use my complaint against them to hurt their rating. This is a stall tactic, and it is done on purpose, in hopes that the consumer gives up! [redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance is offered in the booking path during the purchase of event tickets. The insurance has to be selected in order for us to...
get the information from the ticket supplier. The insurance is only refundable within 10 days of purchase. The ticket supplier also references the insurance purchase in the purchase email sent to the consumer. “Thank you for adding Event Ticket Insurance to your order. You will be billed $55.92 separately by Allianz Global Assistance. You will receive a confirmation email from Allianz Global Assistance containing your insurance policy number. If you do not receive the email, or if you have questions regarding your insurance, please contact Allianz Global Assistance directly at [email protected], or call 1-800-424-3396”. At this time I regret that we are unable to provide the consumer with a more favorable response. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Hello,I read the response from [redacted] (Claim Escalation Examiner/Allianz Global).This company employs deceptive tactics by charging consumers of event ticket hidden insurance fees. When I called each of the three customer service reps at Allianz Global they asked me for my "insurance policy number"My credit card was charged for insurance 9/21/15, I NEVER received a policy purchase notification or receipt of such a purchase. The only way I knew I had been charged was by examining recent activity on my credit card. I am concerned that other event ticket consumers without their knowledge will be charged Allianz Global fees. Thank you,[redacted]Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10825846, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Stefani Largent
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The policy details were not made clear to me until after the policy had already been purchased. You will find in the attached that a terrorist attacked took place one month ago, 60 days before I was scheduled to travel to the city. Also, I have included a recently updated travel warning from our US State Department. My claim must be reconsidered and approved under these circumstances.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that...
section that terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase. The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. I am sorry to hear that we were unable to assist the insured at this time. Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I have forwarded the consumer’s complaint to the Customer Service Department for further investigation. Once the review is complete the consumer will be contacted for an update. Sincerely, Kalinda...
H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com