Dear Ms. [redacted],Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused you.As your insuring agreement indicated, this is a named perils travel insurance program, which means it covers only the specific situations, events and losses...
included in this document, and only under the conditions we describe. Unfortunately, the venue cancelling the event is not covered by the policy. You may want to reach out to the venue again regarding refunds they were offering.At this time I regret that we are unable to provide you with a more favorable response. Sincerely,[redacted]Claims Quality Assurance[redacted]Richmond, VA 23233www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The changes that I made were directly the result of the problem with my flight. I had to re-book the flight the next day and then could notreturn until a day later than planned. As a result of the problem with my reservation I was delayed both at the beginning, and end of my reservation.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. The number listed in the file appears to be a policy from Allianz Mexico, which we do not...
Dear Mr. [redacted],I am unable to locate a policy under your name. Can you provide me with your policy number? If you purchased our insurance you would have received an e-mail within 24 hours of purchasing that contains your policy number. Thank you,[redacted]
[redacted]Claims Quality...
Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. I have requested to have the examiner contact the consumer to provide a more in-depth explanation of what is required to complete the claim. The consumer should receive the call tomorrow during business hours. Thank you,Kalinda...
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I do not consider this matter "closed". My response is delayed due to my sister-in-laws death and funeral services. The signed physicians statement has been supplied to the insurance company. However, due to HIPAA the physician was unable to supply all the information on the form. In my estimation the company was fully aware of this requirement and counted on us bot being able (under the law) to fully detail my sister-in-laws condition. If you read the over 300 complaints filed against this company that have not been satisfied they would no longer be rated A+ by the Revdex.com. Therefore, I am not satisfied with the company's response and do not register me as anything but dissatisfied. Further more because of the form requirements are in violation of HIPAA- I will be registering a complaint with my Congressman and Senator as well as the Insurance Regulatory Commission and Insurance regulatory Authority.
The company involved in the complaint, Allianz Global did contact me after you sent them my complaint. Fortunately for me, [redacted] gave me credit for the flight and I will no longer need to file a claim for insurance.Although this settles the matter for me, I must say that Allianz Global is not a company I would do business with again. They did not contact me despite three e-mails and it took getting you involved to get any response from them. [redacted] was very helpful however and resolved the issue for me. I also contacted [redacted] to express my displeasure with Allianz Global.Thank you for your assistance in this matter.[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Having to work IS an emergency situation. I DID NOT have to work when I made the reservation. It was an UNFORSEEN event which is what the insurance states that it will cover. We are a military family and do not have the luxury or the money to risking it on vacations that we may need to cancel. Allianz is taking advantage of Military Families who have gone above and beyond to take care of the people working for their company. All we ask is for a simple refund. I am shocked by this response.
Regards,
[redacted]
[redacted]The consumers insuring agreement defined primary residence as : Your permanent, fixed address and primary residence for legal and taxpurposes. We call the place your primary residence is located yourplace of residence.We do not have anything on file to show that the consumers primary residence is in [redacted]. Also, we do not have anything on file that indicates that the airline ceased all services on the consumers route for 24 consecutive hours on the day of departure. What we have on file is an email of the consumer requesting to have the ticket canceled. At this time the claim remains in a closed status. The consumer is more than welcome to send in any documentation to support the aforementioned. Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The consumer’s policy included a named perils certificate that listed all covered reasons. This policy was readily available for...
review in the booking path prior to purchase and also emailed to the address provided on [redacted] at [redacted] 24 hours after the purchase. We show no error in that submission. Unfortunately, the consumer’s cause of loss was not listed as a named peril in the insuring agreement. Due to this, we are unable to overturn the denial of the claim. Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Mr. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide the claim/policy number so that we may address their concerns.. Sincerely, K[redacted] HarmonClaims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233...
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The consumers insuring agreement required that an exam be performed by a licensed physician within 72 hours of cancelation in order for Trip...
Cancelation for medical reasons to apply. To this date, we have not received the physician’s statement form. The claim is pending for that documentation. We were unable to use the death certificate because the death occurred after the insured travel dates, thus the cause of loss was not the passing away of a family member, but the illness of one. To be sure that we can provide coverage for the illness, the form is needed in order to proceed. The consumer may contact the Claim Department at 80-334-7525 for any additional questions. . Sincerely,Kalinda [redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Sorry I have had to work. I sent in the information they said they didnt have plus I have a picture from their websit that says that if you get the protection cause life sometimes throws a wrench in plans. that I would be covered. My brother lives in Kansas and was unable to fly into town to go with me. And So I had no transportation down to see the concert,
Dear [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer and offer our condolences on the passing of his loved ones. Our insurance programs are like any other type of insurance in...
that there are terms, conditions, and exclusions that impact coverage. In particular, the coverage provided reimbursement for the death of a family member. Family member was defined in the insuring agreement and unfortunately what the consumer has described was not included in that definition. At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our records indicate that the check was mailed and as the insured did not receive it a stop payment was placed and the check was resent. The consumer indicated they did not receive that check so another stop payment was...
placed and the consumer was advised that another check will be sent. The consumer received the first check in which a stop payment was already placed and deposited it. Our records indicate that a check with a tracking number has been sent and received by the consumer thus closing the claim. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted] I have received my check. Process was beyond terrible. Like I stated before, I actually missed a second flight because of my mom's illness but I had refused to by insurance because this company is pathetic. Six times they just plain lied to me. Six times. They drug this process out over my dads illness, my moms illness and my dads death. According to their phone operators, there are three Doctor forms in the mail and three checks also. There isn't, they are liars. The phone calls and the aggravation I went through during a very bad time in my life disturbs me that companies can actually act like this and get away with it.
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused you.As your insuring agreement indicated, this is a named perils travel insurance program, which means it covers only the specific situations, events and losses...
included in this document, and only under the conditions we describe. Unfortunately, the venue cancelling the event is not covered by the policy. You may want to reach out to the venue again regarding refunds they were offering.At this time I regret that we are unable to provide you with a more favorable response. Sincerely,[redacted]Claims Quality Assurance[redacted]Richmond, VA 23233www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The changes that I made were directly the result of the problem with my flight. I had to re-book the flight the next day and then could notreturn until a day later than planned. As a result of the problem with my reservation I was delayed both at the beginning, and end of my reservation.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. The number listed in the file appears to be a policy from Allianz Mexico, which we do not...
handle. Sincerely, Kalinda H[redacted]Claims Escalation Analyst
Dear Mr. [redacted],I am unable to locate a policy under your name. Can you provide me with your policy number? If you purchased our insurance you would have received an e-mail within 24 hours of purchasing that contains your policy number. Thank you,[redacted]
[redacted]Claims Quality...
Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. I have requested to have the examiner contact the consumer to provide a more in-depth explanation of what is required to complete the claim. The consumer should receive the call tomorrow during business hours. Thank you,Kalinda...
H[redacted]Claims Escalation Examiner
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I do not consider this matter "closed". My response is delayed due to my sister-in-laws death and funeral services. The signed physicians statement has been supplied to the insurance company. However, due to HIPAA the physician was unable to supply all the information on the form. In my estimation the company was fully aware of this requirement and counted on us bot being able (under the law) to fully detail my sister-in-laws condition. If you read the over 300 complaints filed against this company that have not been satisfied they would no longer be rated A+ by the Revdex.com. Therefore, I am not satisfied with the company's response and do not register me as anything but dissatisfied. Further more because of the form requirements are in violation of HIPAA- I will be registering a complaint with my Congressman and Senator as well as the Insurance Regulatory Commission and Insurance regulatory Authority.
The company involved in the complaint, Allianz Global did contact me after you sent them my complaint. Fortunately for me, [redacted] gave me credit for the flight and I will no longer need to file a claim for insurance.Although this settles the matter for me, I must say that Allianz Global is not a company I would do business with again. They did not contact me despite three e-mails and it took getting you involved to get any response from them. [redacted] was very helpful however and resolved the issue for me. I also contacted [redacted] to express my displeasure with Allianz Global.Thank you for your assistance in this matter.[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Having to work IS an emergency situation. I DID NOT have to work when I made the reservation. It was an UNFORSEEN event which is what the insurance states that it will cover. We are a military family and do not have the luxury or the money to risking it on vacations that we may need to cancel. Allianz is taking advantage of Military Families who have gone above and beyond to take care of the people working for their company. All we ask is for a simple refund. I am shocked by this response.
Regards,
[redacted]
[redacted]The consumers insuring agreement defined primary residence as : Your permanent, fixed address and primary residence for legal and taxpurposes. We call the place your primary residence is located yourplace of residence.We do not have anything on file to show that the consumers primary residence is in [redacted]. Also, we do not have anything on file that indicates that the airline ceased all services on the consumers route for 24 consecutive hours on the day of departure. What we have on file is an email of the consumer requesting to have the ticket canceled. At this time the claim remains in a closed status. The consumer is more than welcome to send in any documentation to support the aforementioned. Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The consumer’s policy included a named perils certificate that listed all covered reasons. This policy was readily available for...
review in the booking path prior to purchase and also emailed to the address provided on [redacted] at [redacted] 24 hours after the purchase. We show no error in that submission. Unfortunately, the consumer’s cause of loss was not listed as a named peril in the insuring agreement. Due to this, we are unable to overturn the denial of the claim. Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Mr. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide the claim/policy number so that we may address their concerns.. Sincerely, K[redacted] HarmonClaims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233...
www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The consumers insuring agreement required that an exam be performed by a licensed physician within 72 hours of cancelation in order for Trip...
Cancelation for medical reasons to apply. To this date, we have not received the physician’s statement form. The claim is pending for that documentation. We were unable to use the death certificate because the death occurred after the insured travel dates, thus the cause of loss was not the passing away of a family member, but the illness of one. To be sure that we can provide coverage for the illness, the form is needed in order to proceed. The consumer may contact the Claim Department at 80-334-7525 for any additional questions. . Sincerely,Kalinda [redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Sorry I have had to work. I sent in the information they said they didnt have plus I have a picture from their websit that says that if you get the protection cause life sometimes throws a wrench in plans. that I would be covered. My brother lives in Kansas and was unable to fly into town to go with me. And So I had no transportation down to see the concert,
Dear [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer and offer our condolences on the passing of his loved ones. Our insurance programs are like any other type of insurance in...
that there are terms, conditions, and exclusions that impact coverage. In particular, the coverage provided reimbursement for the death of a family member. Family member was defined in the insuring agreement and unfortunately what the consumer has described was not included in that definition. At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our records indicate that the check was mailed and as the insured did not receive it a stop payment was placed and the check was resent. The consumer indicated they did not receive that check so another stop payment was...
placed and the consumer was advised that another check will be sent. The consumer received the first check in which a stop payment was already placed and deposited it. Our records indicate that a check with a tracking number has been sent and received by the consumer thus closing the claim. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted] I have received my check. Process was beyond terrible. Like I stated before, I actually missed a second flight because of my mom's illness but I had refused to by insurance because this company is pathetic. Six times they just plain lied to me. Six times. They drug this process out over my dads illness, my moms illness and my dads death. According to their phone operators, there are three Doctor forms in the mail and three checks also. There isn't, they are liars. The phone calls and the aggravation I went through during a very bad time in my life disturbs me that companies can actually act like this and get away with it.