Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We
apologize for any frustration the claims process may have caused the consumer.The consumer insured a trip with Allianz for the dates of 12/16/2008 - 12/30/2008. Those
dates were changed on 10/06/2008, exchanged to 11/06/2008...
- 12/30/2008. As the
consumer did not purchase a policy for the new trip dates or file a claim for
this change, we were not able to cover any cancelations for the trip dates of 11/06/2008
- 12/30/2008. The consumer sent in a letter from the doctor indicating that he was seen a
month after the initial date change. If the consumer is filing for the original
trip dates of 12/16/2008 - 12/30/2008, we would need a completed physician statement
form from the primary care physician who advised cancelation in October of the
insured trip. The only ticket we would be able to cover is the one that was
insured with us for travel on 12/16/2008 - 12/30/2008. Sincerely,[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below, because I KNOW THAT WITH TODAYS TECHNOLOGY ALL ALLIANZ HAS TO DO IS SEND AN EMAIL TO [redacted] OR SIMPLY PICK UP THE PHONE TO VERIFY THAT I NEVER RECEIVED THE RENTAL CAR. BUT THEY WANT TO INCONVENIENCE ME.
IF I GET A LETTER FROM [redacted] ON [redacted] LETTERHEAD PROVING THAT I NEVER RECEIVED A CAR, THEN I SHOULD RECEIVE AN ADDITIIONAL $10 TO RECUP FROM USING MY GAS TO GET MY REFUND...
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response from Allianz is the fourth explanation of the difference in how [redacted] and their affiliate, Allianz determine days/date which are used to calculate cost. If Allianz or [redacted] provided the explanation that they so clearly state after the fact at the [redacted] website before a customer can purchase insurance coverage, then customers would be fairly notified of this discrepancy. The lesson that I learned from this experience is that [redacted] and Allianz are not companies with which I should do business. I wish I knew this before my last purchase, but I know now.
Regards,
[redacted]
and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been delayed for more than two months, and now again it was forwarded to some department to solve my issue. Just as they said they would call me back or answer my email in 48 hours, but never happened. It is just a trick to delay. I am definitely not satisfied at this solution.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. The certificate of...
insurance guide sent to the insured indicated the following:Please make sure you read these documents carefully. This certificate may describe coverageyour plan doesn’t include. Make sure you review carefully your letter of confirmation. Contact usimmediately if you don’t receive your letter of confirmation or if you think there is a mistake.The letter of confirmation listed Baggage coverage and not baggage delay coverage. The information on file indicates the baggage was delayed. As the consumers loss did not evoke the coverage of the plan, we are unable to overturn the denial of the claim. Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. At this time we are not showing a claim has been filed on the policy. If the consumer wishes to file a claim, she may. The claim will be adjudicated based on the terms of her insuring agreement. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
I did buy my insurance travel from Allienz, I did phone call and said my policy was made for Mexico; I purchased here Allienz travel is the company, and I never know if the office is located in Mexico, or in another country. They have Global Assistance, they charged to my credit card visa, togheter with fly tickets, never send me e-mail, I asked policy number, and give me [redacted], same code for reservation. Call center [redacted] Houston TX they charged my credit card.
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233...
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.We were not able to locate the consumer by using his name.I would recommend the consumer call in to the number on his credit statement and provide additional information to access the policy. The representative should be able to...
tell him during that phone call the policy information. If the consumer was not charged then the insurance was not purchased and he should call [redacted] to follow up.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Thank you for directing this to my attention. Please have the consumer send in verification that the insurance was purchased on her end. I will then review it with the Customer Service Department's management team.Thank you, Kalinda H[redacted]Claims Escalation ExaminerAllianz Global...
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer may have endured. I have contacted that department. The consumer should be receiving a call for further assistance within 24 to 48 hours. Regards,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms...
are readily available in the booking path prior to purchase. The terms were also emailed to the consumer. We show no error in that submission. The insuring agreement included a named perils certificate that included all covered reasons. According to the claim documents, the cause of loss was not listed as a named peril in the insuring agreement as loss tickets are not a covered reason. Due to this, we were unable to honor the consumers request for reimbursement. I regret that we are unable to provide a more favorable response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for bringing this matter to my attention. We only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected.Our records indicate that the policy was canceled on January 27, 2017. We will contact the Finance Department to...
follow up since the amount should've been refunded back in the consumers account by now. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our records indicate that the required physician statement form was faxed to the patient’s doctor on 3/30. This document is required for all medical claims and must be filled out by the attending/primary care physician. Once that...
information is received, the Clam Department can finalize the claim.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer has endured.The updated information on the account from finance on March 1st indicated that the insured was refunded back to his [redacted] card. If the consumer still has not received the...
refund, he is encouraged to call and request to speak to management. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is ridiculous! All she has to do is look up my last name in their system. This is another stall tactic that they always do. The Claim number is [redacted]. It was given to them many times. It has been months and they are a terrible company regarding customer service. Someone should be fired from their claims department.
Regards,
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration the consumer may have endured.The insurance offered on the ticket booking website is opt in, which means the insurance would have to be selected during the booking process in order for is to receive...
the information. The insurance is offered for all events regardless of the cost of the tickets.The insurance premium is refundable within 10 days of purchase as long as the event date has not passed. According to our records, the consumers event has already taken place.At this time, we are unable to process a refund for the insurance. I regret that we are unable to provide the consumer with a more favorable response at this time.Thank you,Kalinda H[redacted]Claims Escalation Examiner, USA
Dear Ms. [redacted],Thank you for bringing this matter to my attention. I have reached out to that department and a manager should be contacting the consumer very soon.Regards,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We
apologize for any frustration the claims process may have caused the consumer.The consumer insured a trip with Allianz for the dates of 12/16/2008 - 12/30/2008. Those
dates were changed on 10/06/2008, exchanged to 11/06/2008...
- 12/30/2008. As the
consumer did not purchase a policy for the new trip dates or file a claim for
this change, we were not able to cover any cancelations for the trip dates of 11/06/2008
- 12/30/2008. The consumer sent in a letter from the doctor indicating that he was seen a
month after the initial date change. If the consumer is filing for the original
trip dates of 12/16/2008 - 12/30/2008, we would need a completed physician statement
form from the primary care physician who advised cancelation in October of the
insured trip. The only ticket we would be able to cover is the one that was
insured with us for travel on 12/16/2008 - 12/30/2008. Sincerely,[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below, because I KNOW THAT WITH TODAYS TECHNOLOGY ALL ALLIANZ HAS TO DO IS SEND AN EMAIL TO [redacted] OR SIMPLY PICK UP THE PHONE TO VERIFY THAT I NEVER RECEIVED THE RENTAL CAR. BUT THEY WANT TO INCONVENIENCE ME.
IF I GET A LETTER FROM [redacted] ON [redacted] LETTERHEAD PROVING THAT I NEVER RECEIVED A CAR, THEN I SHOULD RECEIVE AN ADDITIIONAL $10 TO RECUP FROM USING MY GAS TO GET MY REFUND...
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response from Allianz is the fourth explanation of the difference in how [redacted] and their affiliate, Allianz determine days/date which are used to calculate cost. If Allianz or [redacted] provided the explanation that they so clearly state after the fact at the [redacted] website before a customer can purchase insurance coverage, then customers would be fairly notified of this discrepancy. The lesson that I learned from this experience is that [redacted] and Allianz are not companies with which I should do business. I wish I knew this before my last purchase, but I know now.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer...
and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been delayed for more than two months, and now again it was forwarded to some department to solve my issue. Just as they said they would call me back or answer my email in 48 hours, but never happened. It is just a trick to delay. I am definitely not satisfied at this solution.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. The certificate of...
insurance guide sent to the insured indicated the following:Please make sure you read these documents carefully. This certificate may describe coverageyour plan doesn’t include. Make sure you review carefully your letter of confirmation. Contact usimmediately if you don’t receive your letter of confirmation or if you think there is a mistake.The letter of confirmation listed Baggage coverage and not baggage delay coverage. The information on file indicates the baggage was delayed. As the consumers loss did not evoke the coverage of the plan, we are unable to overturn the denial of the claim. Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. At this time we are not showing a claim has been filed on the policy. If the consumer wishes to file a claim, she may. The claim will be adjudicated based on the terms of her insuring agreement. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
I did buy my insurance travel from Allienz, I did phone call and said my policy was made for Mexico; I purchased here Allienz travel is the company, and I never know if the office is located in Mexico, or in another country. They have Global Assistance, they charged to my credit card visa, togheter with fly tickets, never send me e-mail, I asked policy number, and give me [redacted], same code for reservation. Call center [redacted] Houston TX they charged my credit card.
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233...
www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.We were not able to locate the consumer by using his name.I would recommend the consumer call in to the number on his credit statement and provide additional information to access the policy. The representative should be able to...
tell him during that phone call the policy information. If the consumer was not charged then the insurance was not purchased and he should call [redacted] to follow up.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Thank you for directing this to my attention. Please have the consumer send in verification that the insurance was purchased on her end. I will then review it with the Customer Service Department's management team.Thank you, Kalinda H[redacted]Claims Escalation ExaminerAllianz Global...
Assistance
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer may have endured. I have contacted that department. The consumer should be receiving a call for further assistance within 24 to 48 hours. Regards,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms...
are readily available in the booking path prior to purchase. The terms were also emailed to the consumer. We show no error in that submission. The insuring agreement included a named perils certificate that included all covered reasons. According to the claim documents, the cause of loss was not listed as a named peril in the insuring agreement as loss tickets are not a covered reason. Due to this, we were unable to honor the consumers request for reimbursement. I regret that we are unable to provide a more favorable response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for bringing this matter to my attention. We only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected.Our records indicate that the policy was canceled on January 27, 2017. We will contact the Finance Department to...
follow up since the amount should've been refunded back in the consumers account by now. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our records indicate that the required physician statement form was faxed to the patient’s doctor on 3/30. This document is required for all medical claims and must be filled out by the attending/primary care physician. Once that...
information is received, the Clam Department can finalize the claim.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer has endured.The updated information on the account from finance on March 1st indicated that the insured was refunded back to his [redacted] card. If the consumer still has not received the...
refund, he is encouraged to call and request to speak to management. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is ridiculous! All she has to do is look up my last name in their system. This is another stall tactic that they always do. The Claim number is [redacted]. It was given to them many times. It has been months and they are a terrible company regarding customer service. Someone should be fired from their claims department.
Regards,
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration the consumer may have endured.The insurance offered on the ticket booking website is opt in, which means the insurance would have to be selected during the booking process in order for is to receive...
the information. The insurance is offered for all events regardless of the cost of the tickets.The insurance premium is refundable within 10 days of purchase as long as the event date has not passed. According to our records, the consumers event has already taken place.At this time, we are unable to process a refund for the insurance. I regret that we are unable to provide the consumer with a more favorable response at this time.Thank you,Kalinda H[redacted]Claims Escalation Examiner, USA
Dear Ms. [redacted],Thank you for bringing this matter to my attention. I have reached out to that department and a manager should be contacting the consumer very soon.Regards,Kalinda H[redacted]Claims Escalation Examiner