[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted] I have received my check. Process was beyond terrible. Like I stated before, I actually missed a second flight because of my mom's illness but I had refused to by insurance because this company is pathetic. Six times they just plain lied to me. Six times. They drug this process out over my dads illness, my moms illness and my dads death. According to their phone operators, there are three Doctor forms in the mail and three checks also. There isn't, they are liars. The phone calls and the aggravation I went through during a very bad time in my life disturbs me that companies can actually act like this and get away with it.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response from Allianz is the fourth explanation of the difference in how [redacted] and their affiliate, Allianz determine days/date which are used to calculate cost. If Allianz or [redacted] provided the explanation that they so clearly state after the fact at the [redacted] website before a customer can purchase insurance coverage, then customers would be fairly notified of this discrepancy. The lesson that I learned from this experience is that [redacted] and Allianz are not companies with which I should do business. I wish I knew this before my last purchase, but I know now.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. At this time we are not showing a claim has been filed on the policy. If the consumer wishes to file a claim, she may. The claim will be adjudicated based on the terms of her insuring agreement. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been delayed for more than two months, and now again it was forwarded to some department to solve my issue. Just as they said they would call me back or answer my email in 48 hours, but never happened. It is just a trick to delay. I am definitely not satisfied at this solution.
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. The certificate of...
insurance guide sent to the insured indicated the following:Please make sure you read these documents carefully. This certificate may describe coverageyour plan doesn’t include. Make sure you review carefully your letter of confirmation. Contact usimmediately if you don’t receive your letter of confirmation or if you think there is a mistake.The letter of confirmation listed Baggage coverage and not baggage delay coverage. The information on file indicates the baggage was delayed. As the consumers loss did not evoke the coverage of the plan, we are unable to overturn the denial of the claim. Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.We were not able to locate the consumer by using his name.I would recommend the consumer call in to the number on his credit statement and provide additional information to access the policy. The representative should be able to...
tell him during that phone call the policy information. If the consumer was not charged then the insurance was not purchased and he should call [redacted] to follow up.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you for directing this to my attention. Please have the consumer send in verification that the insurance was purchased on her end. I will then review it with the Customer Service Department's management team.Thank you, Kalinda H[redacted]Claims Escalation ExaminerAllianz Global...
I did buy my insurance travel from Allienz, I did phone call and said my policy was made for Mexico; I purchased here Allienz travel is the company, and I never know if the office is located in Mexico, or in another country. They have Global Assistance, they charged to my credit card visa, togheter with fly tickets, never send me e-mail, I asked policy number, and give me [redacted], same code for reservation. Call center [redacted] Houston TX they charged my credit card.
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233...
Dear Ms. [redacted]:Thank you for bringing this matter to my attention. We only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected.Our records indicate that the policy was canceled on January 27, 2017. We will contact the Finance Department to...
follow up since the amount should've been refunded back in the consumers account by now. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms...
are readily available in the booking path prior to purchase. The terms were also emailed to the consumer. We show no error in that submission. The insuring agreement included a named perils certificate that included all covered reasons. According to the claim documents, the cause of loss was not listed as a named peril in the insuring agreement as loss tickets are not a covered reason. Due to this, we were unable to honor the consumers request for reimbursement. I regret that we are unable to provide a more favorable response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer may have endured. I have contacted that department. The consumer should be receiving a call for further assistance within 24 to 48 hours. Regards,Kalinda H[redacted]Claims Escalation Examiner
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is ridiculous! All she has to do is look up my last name in their system. This is another stall tactic that they always do. The Claim number is [redacted]. It was given to them many times. It has been months and they are a terrible company regarding customer service. Someone should be fired from their claims department.
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer has endured.The updated information on the account from finance on March 1st indicated that the insured was refunded back to his [redacted] card. If the consumer still has not received the...
refund, he is encouraged to call and request to speak to management. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our records indicate that the required physician statement form was faxed to the patient’s doctor on 3/30. This document is required for all medical claims and must be filled out by the attending/primary care physician. Once that...
information is received, the Clam Department can finalize the claim.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for bringing this matter to my attention. I have reached out to that department and a manager should be contacting the consumer very soon.Regards,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our records indicate that the consumers claim number is [redacted]. As the insuring agreement included a named perils certificate, the consumer is required to send in verification of the incident that caused the...
loss, proof of payment for the trip cost and the itinerary. Once received, the Claim Department will review all documents to determine if the consumer canceled for a covered reason. As of today, no documents have been received. I have requested to have an email outlining the requested documentation sent to the consumer. Sincerely, Kalinda H[redacted]Claims Escalation Analyst
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted] I have received my check. Process was beyond terrible. Like I stated before, I actually missed a second flight because of my mom's illness but I had refused to by insurance because this company is pathetic. Six times they just plain lied to me. Six times. They drug this process out over my dads illness, my moms illness and my dads death. According to their phone operators, there are three Doctor forms in the mail and three checks also. There isn't, they are liars. The phone calls and the aggravation I went through during a very bad time in my life disturbs me that companies can actually act like this and get away with it.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response from Allianz is the fourth explanation of the difference in how [redacted] and their affiliate, Allianz determine days/date which are used to calculate cost. If Allianz or [redacted] provided the explanation that they so clearly state after the fact at the [redacted] website before a customer can purchase insurance coverage, then customers would be fairly notified of this discrepancy. The lesson that I learned from this experience is that [redacted] and Allianz are not companies with which I should do business. I wish I knew this before my last purchase, but I know now.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. At this time we are not showing a claim has been filed on the policy. If the consumer wishes to file a claim, she may. The claim will be adjudicated based on the terms of her insuring agreement. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Revdex.com:
I have reviewed the offer...
and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been delayed for more than two months, and now again it was forwarded to some department to solve my issue. Just as they said they would call me back or answer my email in 48 hours, but never happened. It is just a trick to delay. I am definitely not satisfied at this solution.
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. The certificate of...
insurance guide sent to the insured indicated the following:Please make sure you read these documents carefully. This certificate may describe coverageyour plan doesn’t include. Make sure you review carefully your letter of confirmation. Contact usimmediately if you don’t receive your letter of confirmation or if you think there is a mistake.The letter of confirmation listed Baggage coverage and not baggage delay coverage. The information on file indicates the baggage was delayed. As the consumers loss did not evoke the coverage of the plan, we are unable to overturn the denial of the claim. Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.We were not able to locate the consumer by using his name.I would recommend the consumer call in to the number on his credit statement and provide additional information to access the policy. The representative should be able to...
tell him during that phone call the policy information. If the consumer was not charged then the insurance was not purchased and he should call [redacted] to follow up.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you for directing this to my attention. Please have the consumer send in verification that the insurance was purchased on her end. I will then review it with the Customer Service Department's management team.Thank you, Kalinda H[redacted]Claims Escalation ExaminerAllianz Global...
Assistance
I did buy my insurance travel from Allienz, I did phone call and said my policy was made for Mexico; I purchased here Allienz travel is the company, and I never know if the office is located in Mexico, or in another country. They have Global Assistance, they charged to my credit card visa, togheter with fly tickets, never send me e-mail, I asked policy number, and give me [redacted], same code for reservation. Call center [redacted] Houston TX they charged my credit card.
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233...
www.allianzassistance.com
Dear Ms. [redacted]:Thank you for bringing this matter to my attention. We only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected.Our records indicate that the policy was canceled on January 27, 2017. We will contact the Finance Department to...
follow up since the amount should've been refunded back in the consumers account by now. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms...
are readily available in the booking path prior to purchase. The terms were also emailed to the consumer. We show no error in that submission. The insuring agreement included a named perils certificate that included all covered reasons. According to the claim documents, the cause of loss was not listed as a named peril in the insuring agreement as loss tickets are not a covered reason. Due to this, we were unable to honor the consumers request for reimbursement. I regret that we are unable to provide a more favorable response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer may have endured. I have contacted that department. The consumer should be receiving a call for further assistance within 24 to 48 hours. Regards,Kalinda H[redacted]Claims Escalation Examiner
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is ridiculous! All she has to do is look up my last name in their system. This is another stall tactic that they always do. The Claim number is [redacted]. It was given to them many times. It has been months and they are a terrible company regarding customer service. Someone should be fired from their claims department.
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer has endured.The updated information on the account from finance on March 1st indicated that the insured was refunded back to his [redacted] card. If the consumer still has not received the...
refund, he is encouraged to call and request to speak to management. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our records indicate that the required physician statement form was faxed to the patient’s doctor on 3/30. This document is required for all medical claims and must be filled out by the attending/primary care physician. Once that...
information is received, the Clam Department can finalize the claim.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for bringing this matter to my attention. I have reached out to that department and a manager should be contacting the consumer very soon.Regards,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our records indicate that the consumers claim number is [redacted]. As the insuring agreement included a named perils certificate, the consumer is required to send in verification of the incident that caused the...
loss, proof of payment for the trip cost and the itinerary. Once received, the Claim Department will review all documents to determine if the consumer canceled for a covered reason. As of today, no documents have been received. I have requested to have an email outlining the requested documentation sent to the consumer. Sincerely, Kalinda H[redacted]Claims Escalation Analyst