Spotify

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since I do not trust these people & I have not heard one word from them, I will not accept anything except a full refund before I accept any settlement of my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi, I have replied to the customer directly to look for a quick resolution Thanks, [redacted]

I cancelled our Spotify account in November I received an email confirmation from them that it was cancelled and no more payments would be taken from our bank account In December they removed another payment from our account I emailed them again and again they promised it would be taken care of Come again January and now February, more money has been taken from our account, even though they promised via email in January it would definitely be taken care of We are now out $and all we get from them is a "promise" it is being taken care of Spotify cannot be contacted via phone as they do not post their phone number anywhere The only way you can contact them is through email or Twitter We are very frustrated and irritated at this pointThey seem to not want to make things right

Hi there, I have contacted the customer directly regarding this complaint Kind regards [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They still have not returned all allmy money to me and have basically told me that they are only refunded four of them and if I want the rest to contact my bank In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the answer doesnot include a stop to charge my credit card by Spotify,USA, it should be done immediately, and the explanation assuming a "phishing" is not valid since the money was paid to Spotify,Inc of NY, if it is a "phishing " thing it should have been deposited to a different entity I WOULD assume I have canceled my credit account with the issuer bank and I ask Spotify to stop billing my account and provide me with a valid telephone number that I can talk to a live person and not simply advise me in a recorded message to contact the web site Spotify.coma web site that require a registration, detailed personal questions, and opening an accountI do not wish to open an account their phone number is ###-###-#### NY [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT yet been resolved because: [Your Answer Here] I was told that I would be directly contacted to resolve this matter and I have not yet been contacted to give more information to locate the payment made under the alias username and e-mail address created for a spotify premium account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Spotify did respond , but have not yet corrected the billing or refunded the money Until this is resolved, it should remain open In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi,I have been in contact with [redacted] directly and this should now be resolved.Regards, [redacted]

Hello,We required some additional assistance in regards to searching for an account with these details, that sadly took a while to receiveWe have now located the source of these payments and refunded the desired payments to the customer after verifying the claim.Regards, [redacted] Spotify [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePending the final credit for charges which Spotify has stated they will process, I am happy with the resolution Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedIf any new charges appear, I will try to add to this chain of correspondence or start a new chain with this complaint reference numberThank you so much for your attention and help with thisSusan J [redacted] Sincerely, [redacted]

Hi There, We have responded to the customer explaining that the extra payments were being made on a second account that the customer had created We have issued a refund of moths as a gesture of goodwill We believe this issue is now resolved Regards, [redacted]

Hi there, Thanks for reaching out I'm sorry that the issue was not explained to you fully within good timeThere is reasoning behind not supporting gift cards for discountsThis essentially boils down to a few things, firstly the licensing and distribution of a gift card is very different than a card payment and as a result we cannot process a gift card on thisSecondly we are unable to process discounts on these as they are a set price, which has been prepaid and as such has a code when activated, that tells our system that this has activated and redeemedDiscount can therefore not be applied as to this As an apology for this, would you like a refund for the gift card and further months of Premium be ok? I look forward to your reply Kind regards

janky, shady companyanything to save a buckthe only help option on your account is some generic community board to post your question to because they are too lazy to give you a direct contact option even though I'm a paying customeri had to go some round about way just to find an option to contact themworthless companynow they are saying I cannot disconnect my [redacted] account from spotify even though I want to deactivate my [redacted] accountthey state in their lame generic forms I need to create a new spotify account and then contact them and wait for them to move my playlist overwhat a janky companyDO NOT USE SPOTIFYThere are other better music players out thereIts funny how lazy a company can be where they will do anything not to have to answer a customers question yet they are monthly paying subscribers, lazy and worthless

Hello, Prior to the dispute, we've already actively attempted to settle the complaint with the userThey're seemingly unwilling to do so, thoughWe have refunded the last payment made on their account Thanks,

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company never contacted me I have a permanent block on my phone line of restricted numbers Due to this they did not reach me I offered and gave my home phone number and still did not receive a phone call Additionally, I still do not feel comfortable as I am still unaware of who was communicating with me as the individuals did not identify themselves In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi,I replied to [redacted] yesterday asking for further details so we can locate the account in question, as I can't locate the payment with details provided.I'm waiting for a response so we can help resolve this.Thanks, [redacted]

Hi There,I've contacted the customer directly in order to get this sorted for them.Kind regards, [redacted]

Hi there, Thanks for sending the complaint overWe'll get back to the customer directlyRegards, Pawel