Spotify

Hi There, I will look into the customers history and figure out what's going on I shall then contact them directly to sort this out Kind regards, [redacted]

Hi there, We will respond to the customer right away, Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have been told multiple times that the business would contact me to resolve this issue I still have not heard from them and continue to get charged I am not sure what the best resolution is at this time, but this is the same run around I have received from them previously.Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We are looking into this now Thank you! Regards, Corina Spotify Customer SupportDid you know we have an extensive help section on our website?This e-mail (including any attachments) may contain information that is confidential and/or privilegedIt is intended only for the recipient(s)If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again this is the same boilerplate response Ive been getting after numerious attempts to contact the CoI DO NOT USE [redacted] !!!!!!! I CAN NOT LOGIN USING **!!!!! Please stop referring to [redacted] loginCan I please speak with a rep from you copmpany6th requestThis back and forth via email is time consumiong & a waste of timeThis issue could have been resolved in a min phone callPlease cancel my accountPlease reimburse all charges to my AMEX card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hey ***, Here is Natalia from Spotify customer supportIt came to our knowledge that you have a trouble with a gift card on your student discount and we'll be glad to find a solutionI'm afraid it's not possible to use Spotify gift cards in conjunction with other discounts and promotions, as it's stated here on our websiteHowever, we've extend your subscription for more months for free as a gesture of goodwillIf there is anything else we can help you with, please let us knowKind regards, Natalia Spotify Customer Support Cambridge, UK "One good thing about music, when it hits you, you feel no pain." Bob Marley [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Spotify claims I never cancelled their premium serviceI did cancel it online before the free period ended, then I cancelled it AGAIN when I noticed the charges on my credit card statementThey said I would have automatically received a cancellation email; I did notThey said they would credit my June payment, and the first rep told me he would refund the July paymentThis means I am only out the May paymentThis is close, but I asked for a full refundI have no motivation to lie about this, and my computer skills and mental abilities are not so weak that I am unable to figure out how to cancel a service like this online In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm dissatisfied because Spotify is unwilling to resolve my issue they just keep asking for additional information that they've already received from meIt's quite simple; services are being given out for free that I paid for for two years by quite few people that I've asked and I want my money back and I haven't received even that option from them or anything else for that matterThey continue to ask me if I have information about people when I have a conversation over the phone and via email with them prior to contacting Revdex.com it was of no concern to them-apparently it wasn't even recordedI just want my money for the Years of service backSomething needs to be offered! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We were unable to locate a payment with the details we have been given in this caseI am emailing the customer via the given ' [redacted] ' email address to try and track down this payment The email will be sent from [redacted] /> Regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because After contacting you, they found one account and said they would cancel that They are unable able to find the 2nd account, even though they bill my card monthly they told me to contact bank and get transaction number so they could locate account The bank said this was not available and the best course of action was to block Spotify billing through the bank Which is what I did I actually liked spotify, but they are not doing right with their billing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello there I have viewed the correspondence you have had with one of our advisors here I'd like to just quickly note for you that the Bank and the Merchant both have access to the Authorization code, we use this very often to track down accounts that people have lost and are still paying for By the looks of things, and taking into consideration the account we have of yours which isn't connected via [redacted] , it follows that the most likely scenario is that the account you are currently paying for, was created through [redacted] If you could send over the link to your profile page I can run a graph search and find the account for you Kind regards

I got an email offer from Spotify this morning at 11am, that if I sign up to a Family Premium account that I will get a free Google Home Mini I clicked on the link to sign up...and then I'm told after I've signed up that it's not available right now When I contacted them, they affirmed that this offer is not available When I contacted their live support, they said there was absolutely no way I could have known prior to signing up that this offer wasn't available Even though they just sent the email minutes prior They are still falsely advertising this, and I signed up to a premium membership under a pretense If you click on this link, it will still show that this office is available But after you register to get this offer, you are told that they aren't offering this [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have only one email address which I've already provided, and yes I did use my [redacted] login; my login is the same email address thereI never used any other loginI never authorized any charges, yet I have two charges on my credit card for from 'Spotify USA'; one posted on both have as description this: ###-###-#### NY [redacted] USI want you to explain thisI've had to cancel my credit card number and also have deactivated my [redacted] account out of fear my personal information has been compromisedI realize this would be nice if I simply created another account and am confused, but I did not and am notI want an explanation for how this happened and what is going to be done to resolve this problem In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have provided Spotify everything they have asked, several times to several different account specialists, and they continue to fail in finding the unauthorized payment, explain why it occurred, and have done nothing to correct the issue Their offer of a phone call is worthless at this point as I have nothing more that I can provided them I believe a phone number should be offered to anyone calling in with an issue and not having all consumer issues dealt with online Further, I was quite put off by Tristen, the [redacted] who failed miserably at making the situation any better, and in fact further complicated and upset me as she completely ignored the information I provided her, receiving her responses like she never even read the facts I provided her Overall, very unhappy with the resolution as Spotify continues to fail at reversing the charge and mostly, explaining how/why they made an unauthorized charge on my credit card! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

#222222;">We have responded to [redacted] today - the issue was to make sure the subscription was cancelled, this was done on the [redacted] of Feb 2014.We have this case as resolved with the Customer If you have any questions, please do not hesitate to reach out to me.Kind Regards, [redacted]

Hello, I am writing because Spotify has no reasonable way to rectify a subscription dispute I tried to contact them via the menu on their website They do not have a phone number for support The provide an email option, so I sent an email The email option generated an automated message sent to my email telling me to post my question on a public forum I do not want to share any private information such as my debit card number, address, personally identifiable information etc I don't see how this can be easily settled by me, and it leads me to believe that this is a predatory practice I am writing the Revdex.com to complain about the obvious lack of customer support that should was and should be expected

I have been contacting the customer service by email for about 1/months nowAbout weeks ago customer service informed me that someone had been using my [redacted] account and that I actually had to accounts with [redacted] , so I proceded to contact [redacted] and my bank to stop the 2nd accountMy bank contacted [redacted] who agreed to refund the money that was stolen from me, but in the meantime they have also cancelled my account that they just charged me for days ago with no notice!! This is unfair and is also the 3rd time they have charged me and cancelled me with no noticeSomething needs to be done hereWHERE HAS CUSTOMER SERVICE GONE???

Hi, We responded to [redacted] via our contact form on *** June [redacted] has two Spotify accounts, one which is free and one which is Premium, this is the reason [redacted] would see a free account but still be paying We have advised we can close one of the account so [redacted] would be left with just one account We still haven't received a reply from [redacted] in this case (no[redacted] ) and hope to resolve this matter once we have a reply Thanks, [redacted]

Hi,I have replied to [redacted] directly to resolve this.Thanks, [redacted]

Hey, We'll take a look at this and do our best with the customer to come to a resolution Thanks,