Sprint Now Part of T-Mobile

Changing over to Sprint in July of this year was one of the most colossal mistakes I've made in years. I have wasted hours on hold each month to get my bill corrected. I switched over from Verizon on July 18, with the understanding that I was signing on for the 5 Lines for $90 along with the Buy One Get One iPhone promotion . Since July, I've been told that I would, indeed, be credited for being overcharged for 4 phones instead of 2 as promised. Each month, I am assured that the case will be "expedited to our senior management team" and a supervisor will call me back. Each month, after multiple calls, the credit is applied. No supervisor has ever called. Today, I called 4 times, only to be put on hold for over 20 minutes with each call. I finally got a supervisor on the phone after an hour today. She began the "Your case is being expedited" speech, at which time I stopped her and told her that I had heard it all before and that not only is that a line of BS, but that it has never been expedited or resolved. She immediately transferred me to the "Retention" department where I had to replay the entire scenario. I spoke with Shabrelle,in the retention department only to have her tell me "Please hold while I look into this." After 15 minutes on hold, she informed me that the request for the BOGO credit and ongoing BOGO offer was rejected and there was nothing she could do. She suggested going back to the store in Natick , MA, which I have already done 3 times and called the manager, Gerard, countless times. I watched him do the original order on the day of purchase. The BOGO was included. I watched him do it again in August when the first bill came through. I watched him do it again in September. I cannot begin to count the hours of my life that have been wasted on the phone with the customer service department. Though they are polite, they are of no help and they each parrot back the same phrases as if they do not have the ability to deviate from the script that they have learned. My reasons for leaving Verizon had nothing to do with their customer service. Their customer service is stellar. Apparently the premium I was paying was for decent, efficient customer service. I regret making the switch and I'm kicking myself for believing the Sprint hype I had seen on TV.The end of this Sprint contract cannot come soon enough for me. It is my greatest hope that this is the last time I have to deal with this issue but I'll know for sure in 4 short weeks when my next bill arrives.

Changing over to Sprint in July of this year was one of the most colossal mistakes I've made in years. I have wasted hours on hold each month to get my bill corrected. I switched over from Verizon on July 18, with the understanding that I was signing on for the 5 Lines for $90 along with the Buy One Get One iPhone promotion . Since July, I've been told that I would, indeed, be credited for being overcharged for 4 phones instead of 2 as promised. Each month, I am assured that the case will be "expedited to our senior management team" and a supervisor will call me back. Each month, after multiple calls, the credit is applied. No supervisor has ever called. Today, I called 4 times, only to be put on hold for over 20 minutes with each call. I finally got a supervisor on the phone after an hour today. She began the "Your case is being expedited" speech, at which time I stopped her and told her that I had heard it all before and that not only is that a line of BS, but that it has never been expedited or resolved. She immediately transferred me to the "Retention" department where I had to replay the entire scenario. I spoke with Shabrelle,in the retention department only to have her tell me "Please hold while I look into this." After 15 minutes on hold, she informed me that the request for the BOGO credit and ongoing BOGO offer was rejected and there was nothing she could do. She suggested going back to the store in Natick , MA, which I have already done 3 times and called the manager, Gerard, countless times. I watched him do the original order on the day of purchase. The BOGO was included. I watched him do it again in August when the first bill came through. I watched him do it again in September. I cannot begin to count the hours of my life that have been wasted on the phone with the customer service department. Though they are polite, they are of no help and they each parrot back the same phrases as if they do not have the ability to deviate from the script that they have learned. My reasons for leaving Verizon had nothing to do with their customer service. Their customer service is stellar. Apparently the premium I was paying was for decent, efficient customer service. I regret making the switch and I'm kicking myself for believing the Sprint hype I had seen on TV.The end of this Sprint contract cannot come soon enough for me. It is my greatest hope that this is the last time I have to deal with this issue but I'll know for sure in 4 short weeks when my next bill arrives.

Changing over to Sprint in July of this year was one of the most colossal mistakes I've made in years. I have wasted hours on hold each month to get my bill corrected. I switched over from Verizon on July 18, with the understanding that I was signing on for the 5 Lines for $90 along with the Buy One Get One iPhone promotion . Since July, I've been told that I would, indeed, be credited for being overcharged for 4 phones instead of 2 as promised. Each month, I am assured that the case will be "expedited to our senior management team" and a supervisor will call me back. Each month, after multiple calls, the credit is applied. No supervisor has ever called. Today, I called 4 times, only to be put on hold for over 20 minutes with each call. I finally got a supervisor on the phone after an hour today. She began the "Your case is being expedited" speech, at which time I stopped her and told her that I had heard it all before and that not only is that a line of BS, but that it has never been expedited or resolved. She immediately transferred me to the "Retention" department where I had to replay the entire scenario. I spoke with Shabrelle,in the retention department only to have her tell me "Please hold while I look into this." After 15 minutes on hold, she informed me that the request for the BOGO credit and ongoing BOGO offer was rejected and there was nothing she could do. She suggested going back to the store in Natick , MA, which I have already done 3 times and called the manager, Gerard, countless times. I watched him do the original order on the day of purchase. The BOGO was included. I watched him do it again in August when the first bill came through. I watched him do it again in September. I cannot begin to count the hours of my life that have been wasted on the phone with the customer service department. Though they are polite, they are of no help and they each parrot back the same phrases as if they do not have the ability to deviate from the script that they have learned. My reasons for leaving Verizon had nothing to do with their customer service. Their customer service is stellar. Apparently the premium I was paying was for decent, efficient customer service. I regret making the switch and I'm kicking myself for believing the Sprint hype I had seen on TV.The end of this Sprint contract cannot come soon enough for me. It is my greatest hope that this is the last time I have to deal with this issue but I'll know for sure in 4 short weeks when my next bill arrives.

Changing over to Sprint in July of this year was one of the most colossal mistakes I've made in years. I have wasted hours on hold each month to get my bill corrected. I switched over from Verizon on July 18, with the understanding that I was signing on for the 5 Lines for $90 along with the Buy One Get One iPhone promotion . Since July, I've been told that I would, indeed, be credited for being overcharged for 4 phones instead of 2 as promised. Each month, I am assured that the case will be "expedited to our senior management team" and a supervisor will call me back. Each month, after multiple calls, the credit is applied. No supervisor has ever called. Today, I called 4 times, only to be put on hold for over 20 minutes with each call. I finally got a supervisor on the phone after an hour today. She began the "Your case is being expedited" speech, at which time I stopped her and told her that I had heard it all before and that not only is that a line of BS, but that it has never been expedited or resolved. She immediately transferred me to the "Retention" department where I had to replay the entire scenario. I spoke with Shabrelle,in the retention department only to have her tell me "Please hold while I look into this." After 15 minutes on hold, she informed me that the request for the BOGO credit and ongoing BOGO offer was rejected and there was nothing she could do. She suggested going back to the store in Natick , MA, which I have already done 3 times and called the manager, Gerard, countless times. I watched him do the original order on the day of purchase. The BOGO was included. I watched him do it again in August when the first bill came through. I watched him do it again in September. I cannot begin to count the hours of my life that have been wasted on the phone with the customer service department. Though they are polite, they are of no help and they each parrot back the same phrases as if they do not have the ability to deviate from the script that they have learned. My reasons for leaving Verizon had nothing to do with their customer service. Their customer service is stellar. Apparently the premium I was paying was for decent, efficient customer service. I regret making the switch and I'm kicking myself for believing the Sprint hype I had seen on TV.The end of this Sprint contract cannot come soon enough for me. It is my greatest hope that this is the last time I have to deal with this issue but I'll know for sure in 4 short weeks when my next bill arrives.

Don't take a "Buy one get one Free" phone from Sprint. Bait and switch. It has been 4 months and I am still being billed for my free phone. Sprint agrees it was a free phone but says they are looking into the billing.

Don't take a "Buy one get one Free" phone from Sprint. Bait and switch. It has been 4 months and I am still being billed for my free phone. Sprint agrees it was a free phone but says they are looking into the billing.

Don't take a "Buy one get one Free" phone from Sprint. Bait and switch. It has been 4 months and I am still being billed for my free phone. Sprint agrees it was a free phone but says they are looking into the billing.

Don't take a "Buy one get one Free" phone from Sprint. Bait and switch. It has been 4 months and I am still being billed for my free phone. Sprint agrees it was a free phone but says they are looking into the billing.

Don't take a "Buy one get one Free" phone from Sprint. Bait and switch. It has been 4 months and I am still being billed for my free phone. Sprint agrees it was a free phone but says they are looking into the billing.

Very poor and inexperienced customer service.
They will bounce calls around and insist on being rude when you ask questions they cannot answer. I spoke with many people in the Finance department and ended with the "supervisor" 'D***' who provided less information than his employees. He got upset and hung up. Luckily I was only trying to discuss a bill I had before I left their company. I don't have to deal with them anymore. I would not recommend using Sprint unless it's a last resort.

Very poor and inexperienced customer service.
They will bounce calls around and insist on being rude when you ask questions they cannot answer. I spoke with many people in the Finance department and ended with the "supervisor" 'D***' who provided less information than his employees. He got upset and hung up. Luckily I was only trying to discuss a bill I had before I left their company. I don't have to deal with them anymore. I would not recommend using Sprint unless it's a last resort.

Very poor and inexperienced customer service.
They will bounce calls around and insist on being rude when you ask questions they cannot answer. I spoke with many people in the Finance department and ended with the "supervisor" 'D***' who provided less information than his employees. He got upset and hung up. Luckily I was only trying to discuss a bill I had before I left their company. I don't have to deal with them anymore. I would not recommend using Sprint unless it's a last resort.

Very poor and inexperienced customer service.
They will bounce calls around and insist on being rude when you ask questions they cannot answer. I spoke with many people in the Finance department and ended with the "supervisor" 'D***' who provided less information than his employees. He got upset and hung up. Luckily I was only trying to discuss a bill I had before I left their company. I don't have to deal with them anymore. I would not recommend using Sprint unless it's a last resort.

Very poor and inexperienced customer service.
They will bounce calls around and insist on being rude when you ask questions they cannot answer. I spoke with many people in the Finance department and ended with the "supervisor" 'D***' who provided less information than his employees. He got upset and hung up. Luckily I was only trying to discuss a bill I had before I left their company. I don't have to deal with them anymore. I would not recommend using Sprint unless it's a last resort.

Customer service from the store to the agents on the phone is extremely poor. Disrespectful and careless. I had mistakenly paid on another account (my phone paid by work) when my account suddenly disappeared. I wasn't able to log on for some odd reason to pay my bill! What!?! I contacted an agent who guided me in making that mistake. 3 months later I'm getting mail threatening that they're going to send my bill to collections! When I reached out again to explain my situation to another agent, they just said to pay the full amount (I wasn't yet aware that I had not actually paid on my account at this time) without looking further into my situation. I told them I had the receipt from the transaction, but they didn't bother to ask for the confirmation number to check. I was then transferred to a finance agent who finally said I paid on another account (my phone bill)! Still wasn't even understanding about it. When I paid, they immediately disconnected from the chat. WOW! This company and the people representing it do not care about anything other than getting as many people to sign with them as they can, and then milking them for all they can. It's ridiculous.

Customer service from the store to the agents on the phone is extremely poor. Disrespectful and careless. I had mistakenly paid on another account (my phone paid by work) when my account suddenly disappeared. I wasn't able to log on for some odd reason to pay my bill! What!?! I contacted an agent who guided me in making that mistake. 3 months later I'm getting mail threatening that they're going to send my bill to collections! When I reached out again to explain my situation to another agent, they just said to pay the full amount (I wasn't yet aware that I had not actually paid on my account at this time) without looking further into my situation. I told them I had the receipt from the transaction, but they didn't bother to ask for the confirmation number to check. I was then transferred to a finance agent who finally said I paid on another account (my phone bill)! Still wasn't even understanding about it. When I paid, they immediately disconnected from the chat. WOW! This company and the people representing it do not care about anything other than getting as many people to sign with them as they can, and then milking them for all they can. It's ridiculous.

Customer service from the store to the agents on the phone is extremely poor. Disrespectful and careless. I had mistakenly paid on another account (my phone paid by work) when my account suddenly disappeared. I wasn't able to log on for some odd reason to pay my bill! What!?! I contacted an agent who guided me in making that mistake. 3 months later I'm getting mail threatening that they're going to send my bill to collections! When I reached out again to explain my situation to another agent, they just said to pay the full amount (I wasn't yet aware that I had not actually paid on my account at this time) without looking further into my situation. I told them I had the receipt from the transaction, but they didn't bother to ask for the confirmation number to check. I was then transferred to a finance agent who finally said I paid on another account (my phone bill)! Still wasn't even understanding about it. When I paid, they immediately disconnected from the chat. WOW! This company and the people representing it do not care about anything other than getting as many people to sign with them as they can, and then milking them for all they can. It's ridiculous.

Customer service from the store to the agents on the phone is extremely poor. Disrespectful and careless. I had mistakenly paid on another account (my phone paid by work) when my account suddenly disappeared. I wasn't able to log on for some odd reason to pay my bill! What!?! I contacted an agent who guided me in making that mistake. 3 months later I'm getting mail threatening that they're going to send my bill to collections! When I reached out again to explain my situation to another agent, they just said to pay the full amount (I wasn't yet aware that I had not actually paid on my account at this time) without looking further into my situation. I told them I had the receipt from the transaction, but they didn't bother to ask for the confirmation number to check. I was then transferred to a finance agent who finally said I paid on another account (my phone bill)! Still wasn't even understanding about it. When I paid, they immediately disconnected from the chat. WOW! This company and the people representing it do not care about anything other than getting as many people to sign with them as they can, and then milking them for all they can. It's ridiculous.

I sat on the phone over an hour and each representative I spoke with was extremely rude, would not assist in charges I never signed up for, was told to "stop talking and let me tell you I will not assist you till you make payments", transferred to a final person that proceeds to tell me pay money even though they wouldn't assist on incorrect billing for months on my acct I never signed up for. The same rep tells me that sprint has every right to charge me what ever they want even though I never signed a contract for said pricing, wouldn't notify me of his supervisors name then placed me on hold and never transferred to a supervisor/mgr to resolve issues.

Customer service from the store to the agents on the phone is extremely poor. Disrespectful and careless. I had mistakenly paid on another account (my phone paid by work) when my account suddenly disappeared. I wasn't able to log on for some odd reason to pay my bill! What!?! I contacted an agent who guided me in making that mistake. 3 months later I'm getting mail threatening that they're going to send my bill to collections! When I reached out again to explain my situation to another agent, they just said to pay the full amount (I wasn't yet aware that I had not actually paid on my account at this time) without looking further into my situation. I told them I had the receipt from the transaction, but they didn't bother to ask for the confirmation number to check. I was then transferred to a finance agent who finally said I paid on another account (my phone bill)! Still wasn't even understanding about it. When I paid, they immediately disconnected from the chat. WOW! This company and the people representing it do not care about anything other than getting as many people to sign with them as they can, and then milking them for all they can. It's ridiculous.