Sprint Now Part of T-Mobile

Boost has a crappy signal! About 80% of the time whoever im talking too doesnt hear me, if they.do hear me they cant understand what im saying! I also have a really weird sounding dial tone when someone calls me..dont know what that is!

Boost has a crappy signal! About 80% of the time whoever im talking too doesnt hear me, if they.do hear me they cant understand what im saying! I also have a really weird sounding dial tone when someone calls me..dont know what that is!

Boost has a crappy signal! About 80% of the time whoever im talking too doesnt hear me, if they.do hear me they cant understand what im saying! I also have a really weird sounding dial tone when someone calls me..dont know what that is!

I purchased a new phone from sprint and wasn’t able to keep it and sold it to my I called in and they told me I would be able to get it unlocked so my friend could use it on his carrier. After talking to multiple different reps finally one said you can not unlock this phone for 50 days. I was never told this information when I purchased the device. This was a huge inconveinance. Let alone one of the managers giving me a “corporate phone number” just to get back to the regular customer service qoue! If you buy a phone outright there shouldn’t be any limitation as to what you do with it! It’s my property and I should be able to do as I wish with it! Very disappointing business practice.

I purchased a new phone from sprint and wasn’t able to keep it and sold it to my I called in and they told me I would be able to get it unlocked so my friend could use it on his carrier. After talking to multiple different reps finally one said you can not unlock this phone for 50 days. I was never told this information when I purchased the device. This was a huge inconveinance. Let alone one of the managers giving me a “corporate phone number” just to get back to the regular customer service qoue! If you buy a phone outright there shouldn’t be any limitation as to what you do with it! It’s my property and I should be able to do as I wish with it! Very disappointing business practice.

I purchased a new phone from sprint and wasn’t able to keep it and sold it to my I called in and they told me I would be able to get it unlocked so my friend could use it on his carrier. After talking to multiple different reps finally one said you can not unlock this phone for 50 days. I was never told this information when I purchased the device. This was a huge inconveinance. Let alone one of the managers giving me a “corporate phone number” just to get back to the regular customer service qoue! If you buy a phone outright there shouldn’t be any limitation as to what you do with it! It’s my property and I should be able to do as I wish with it! Very disappointing business practice.

Six months ago my family and I decided to combine our accounts to save a bit of money rather than all having independent accounts. I won't even go into how ridiculous the process of getting that done was (they kept deleting and adding the wrong numbers), but instead will focus on the absolutely terrible customer service I received with regards to my old account. My entire family have been sprint customers for about 15 years— but I'm honestly debating switching to another carrier. I kept receiving bills for my old account after we thought everything had been cancelled and transferred to the family account, so I would call Sprint after each one and be told not to worry because they could see I had paid for things on the family account and it was likely just a glitch in the system that bills were still being sent to me. After the third bill, I called for the third time and was explicitly told to "ignore" any more bills that came out. I questioned how I was supposed to know if there was something important on one of those bills, but he just reiterated that I should ignore them. Three months later, I received a notice from a collection agency saying that I owed $70 to Sprint. I called Sprint AGAIN the next day, and was told that I was contractually obligated to pay that money because it was for a tablet that hadn't been transferred (again, won't go into the details of how the woman at the sprint store had assured me that tablet wouldn't cost me anything extra on bills because it was "free" for a promotion...when a couple weeks later I realized I now had a tablet I never really wanted and was paying for it each month, they wouldn't let me back). I was confused because we had asked for everything to be transferred over, so when I didn't see the tablet on the Sprint bill anymore I just assumed it was paid off. I said that $70 is a lot of money for me, and had I known it was still being paid off I would have done so happily each month- but to tell me that I now owed $70 immediately ($70 that I hadn't budgeted for and that I had repeatedly been told I didn't to pay) was completely unacceptable. I asked to speak to someone who could understand what had happened and wipe that bill, and after 48 minutes finally got through to a "conflict resolution" representative. She was incredibly sarcastic, rude, condescending and completely unsympathetic to my frustration and situation. I asked her to please stop using that tone— and she hung up on me. I called back today and spoke to someone else about resolving the initial issue (if you're keeping track- this is now my 5th time calling about something related to this issue). I said I needed to resolve the initial problem and I'd like to speak to a supervisor about what had taken place the day before. I was told that woman had been a supervisor and so there wasn't anything that could be done except for putting a note on the file. I said the supervisor's tone and behavior had been entirely unacceptable and I would really like to speak to someone, but was again told that she would put a note on the file but couldn't guarantee anyone would call me. By the end of the call, they agreed to wave $10 of the $70 for having the tablet active, but insisted I had to pay the $60 because I was contractually obligated. Again, I reminded them that I would have been fine with that had it not taken 6 months for someone to suddenly decide that I did need to pay those bills that were showing up. Not wanting to spend anymore time on the phone with sprint this year, I finally agreed to pay the $60- but I maintain that if you spend 6 months telling someone to ignore a bill, you can't turn around 6 months later and demand that they give you back pay for those last 6 months. Not one of the people I spoke to in the last couple days was understanding or compassionate, and most were just rude and terse with their responses (when they weren't being condescending). It's shocking that the supervisor was the most condescending and rude of them all. As soon as my phone is paid off, I really think I will switch to another carrier.

Six months ago my family and I decided to combine our accounts to save a bit of money rather than all having independent accounts. I won't even go into how ridiculous the process of getting that done was (they kept deleting and adding the wrong numbers), but instead will focus on the absolutely terrible customer service I received with regards to my old account. My entire family have been sprint customers for about 15 years— but I'm honestly debating switching to another carrier. I kept receiving bills for my old account after we thought everything had been cancelled and transferred to the family account, so I would call Sprint after each one and be told not to worry because they could see I had paid for things on the family account and it was likely just a glitch in the system that bills were still being sent to me. After the third bill, I called for the third time and was explicitly told to "ignore" any more bills that came out. I questioned how I was supposed to know if there was something important on one of those bills, but he just reiterated that I should ignore them. Three months later, I received a notice from a collection agency saying that I owed $70 to Sprint. I called Sprint AGAIN the next day, and was told that I was contractually obligated to pay that money because it was for a tablet that hadn't been transferred (again, won't go into the details of how the woman at the sprint store had assured me that tablet wouldn't cost me anything extra on bills because it was "free" for a promotion...when a couple weeks later I realized I now had a tablet I never really wanted and was paying for it each month, they wouldn't let me back). I was confused because we had asked for everything to be transferred over, so when I didn't see the tablet on the Sprint bill anymore I just assumed it was paid off. I said that $70 is a lot of money for me, and had I known it was still being paid off I would have done so happily each month- but to tell me that I now owed $70 immediately ($70 that I hadn't budgeted for and that I had repeatedly been told I didn't to pay) was completely unacceptable. I asked to speak to someone who could understand what had happened and wipe that bill, and after 48 minutes finally got through to a "conflict resolution" representative. She was incredibly sarcastic, rude, condescending and completely unsympathetic to my frustration and situation. I asked her to please stop using that tone— and she hung up on me. I called back today and spoke to someone else about resolving the initial issue (if you're keeping track- this is now my 5th time calling about something related to this issue). I said I needed to resolve the initial problem and I'd like to speak to a supervisor about what had taken place the day before. I was told that woman had been a supervisor and so there wasn't anything that could be done except for putting a note on the file. I said the supervisor's tone and behavior had been entirely unacceptable and I would really like to speak to someone, but was again told that she would put a note on the file but couldn't guarantee anyone would call me. By the end of the call, they agreed to wave $10 of the $70 for having the tablet active, but insisted I had to pay the $60 because I was contractually obligated. Again, I reminded them that I would have been fine with that had it not taken 6 months for someone to suddenly decide that I did need to pay those bills that were showing up. Not wanting to spend anymore time on the phone with sprint this year, I finally agreed to pay the $60- but I maintain that if you spend 6 months telling someone to ignore a bill, you can't turn around 6 months later and demand that they give you back pay for those last 6 months. Not one of the people I spoke to in the last couple days was understanding or compassionate, and most were just rude and terse with their responses (when they weren't being condescending). It's shocking that the supervisor was the most condescending and rude of them all. As soon as my phone is paid off, I really think I will switch to another carrier.

Six months ago my family and I decided to combine our accounts to save a bit of money rather than all having independent accounts. I won't even go into how ridiculous the process of getting that done was (they kept deleting and adding the wrong numbers), but instead will focus on the absolutely terrible customer service I received with regards to my old account. My entire family have been sprint customers for about 15 years— but I'm honestly debating switching to another carrier. I kept receiving bills for my old account after we thought everything had been cancelled and transferred to the family account, so I would call Sprint after each one and be told not to worry because they could see I had paid for things on the family account and it was likely just a glitch in the system that bills were still being sent to me. After the third bill, I called for the third time and was explicitly told to "ignore" any more bills that came out. I questioned how I was supposed to know if there was something important on one of those bills, but he just reiterated that I should ignore them. Three months later, I received a notice from a collection agency saying that I owed $70 to Sprint. I called Sprint AGAIN the next day, and was told that I was contractually obligated to pay that money because it was for a tablet that hadn't been transferred (again, won't go into the details of how the woman at the sprint store had assured me that tablet wouldn't cost me anything extra on bills because it was "free" for a promotion...when a couple weeks later I realized I now had a tablet I never really wanted and was paying for it each month, they wouldn't let me back). I was confused because we had asked for everything to be transferred over, so when I didn't see the tablet on the Sprint bill anymore I just assumed it was paid off. I said that $70 is a lot of money for me, and had I known it was still being paid off I would have done so happily each month- but to tell me that I now owed $70 immediately ($70 that I hadn't budgeted for and that I had repeatedly been told I didn't to pay) was completely unacceptable. I asked to speak to someone who could understand what had happened and wipe that bill, and after 48 minutes finally got through to a "conflict resolution" representative. She was incredibly sarcastic, rude, condescending and completely unsympathetic to my frustration and situation. I asked her to please stop using that tone— and she hung up on me. I called back today and spoke to someone else about resolving the initial issue (if you're keeping track- this is now my 5th time calling about something related to this issue). I said I needed to resolve the initial problem and I'd like to speak to a supervisor about what had taken place the day before. I was told that woman had been a supervisor and so there wasn't anything that could be done except for putting a note on the file. I said the supervisor's tone and behavior had been entirely unacceptable and I would really like to speak to someone, but was again told that she would put a note on the file but couldn't guarantee anyone would call me. By the end of the call, they agreed to wave $10 of the $70 for having the tablet active, but insisted I had to pay the $60 because I was contractually obligated. Again, I reminded them that I would have been fine with that had it not taken 6 months for someone to suddenly decide that I did need to pay those bills that were showing up. Not wanting to spend anymore time on the phone with sprint this year, I finally agreed to pay the $60- but I maintain that if you spend 6 months telling someone to ignore a bill, you can't turn around 6 months later and demand that they give you back pay for those last 6 months. Not one of the people I spoke to in the last couple days was understanding or compassionate, and most were just rude and terse with their responses (when they weren't being condescending). It's shocking that the supervisor was the most condescending and rude of them all. As soon as my phone is paid off, I really think I will switch to another carrier.

I've been with Sprint for 18 years, and I needed payment arrangement and the reps were unable to help me. The sad part about the situation, was sprint was asking me to pay partial of the balance that was even due yet. Out of the 18 years, I've been with Sprint and the multiple lines I have with them, my service has never been turned off. I've been overcharged by Sprint and I still stay loyal.
I don't understand how they could treat loyal customers this way. I guess its time I part ways and see what Verizon has to offer me.

I've been with Sprint for 18 years, and I needed payment arrangement and the reps were unable to help me. The sad part about the situation, was sprint was asking me to pay partial of the balance that was even due yet. Out of the 18 years, I've been with Sprint and the multiple lines I have with them, my service has never been turned off. I've been overcharged by Sprint and I still stay loyal.
I don't understand how they could treat loyal customers this way. I guess its time I part ways and see what Verizon has to offer me.

I've been with Sprint for 18 years, and I needed payment arrangement and the reps were unable to help me. The sad part about the situation, was sprint was asking me to pay partial of the balance that was even due yet. Out of the 18 years, I've been with Sprint and the multiple lines I have with them, my service has never been turned off. I've been overcharged by Sprint and I still stay loyal.
I don't understand how they could treat loyal customers this way. I guess its time I part ways and see what Verizon has to offer me.

I've been with Sprint for 18 years, and I needed payment arrangement and the reps were unable to help me. The sad part about the situation, was sprint was asking me to pay partial of the balance that was even due yet. Out of the 18 years, I've been with Sprint and the multiple lines I have with them, my service has never been turned off. I've been overcharged by Sprint and I still stay loyal.
I don't understand how they could treat loyal customers this way. I guess its time I part ways and see what Verizon has to offer me.

I've been with Sprint for 18 years, and I needed payment arrangement and the reps were unable to help me. The sad part about the situation, was sprint was asking me to pay partial of the balance that was even due yet. Out of the 18 years, I've been with Sprint and the multiple lines I have with them, my service has never been turned off. I've been overcharged by Sprint and I still stay loyal.
I don't understand how they could treat loyal customers this way. I guess its time I part ways and see what Verizon has to offer me.

I lived in an area that had Sprint service and gladly signed up. My husband lost his job and we had to move. It ended up being an area that didn't have Sprint Service. They let me out of my contract and I asked to purchase my phone so I could continue to use it until by chance we got employment back in a Sprint area. I paid over $600 for the phone and have called numerous times and spent numerous hours to see if they would do the right thing by either making it usable or refunding my money and let me send the phone back that won't work with anyone else and all I got was a lady named Jane telling me I signed a contract and they cant state that it would work if I purchased it. Needless to say after months and months of believing they were different- they are not- they don't care about their customers and don't care if you show an allegiance to them.

I lived in an area that had Sprint service and gladly signed up. My husband lost his job and we had to move. It ended up being an area that didn't have Sprint Service. They let me out of my contract and I asked to purchase my phone so I could continue to use it until by chance we got employment back in a Sprint area. I paid over $600 for the phone and have called numerous times and spent numerous hours to see if they would do the right thing by either making it usable or refunding my money and let me send the phone back that won't work with anyone else and all I got was a lady named Jane telling me I signed a contract and they cant state that it would work if I purchased it. Needless to say after months and months of believing they were different- they are not- they don't care about their customers and don't care if you show an allegiance to them.

Sprint overcharges my account. In order to have the bill corrected you must call each billing cycle. There have been times when corrections were not made and Sprint does not hold an accountability to overcharging my account. The representatives have been kind but highly misleading or they make false promises that are either, deliberate due to lack of accountability or they some forget to note it down in my file. I spoke with a manager, and when I asked her what,when and how many times I'd be charged this billing cycle, she was either confused and did not know, or she did knew, but did not know how to explain her solution was to charge me two phone bill cycles in one billing period. I never received a call back from her supervisor, who I was told was unavailable due to an escalation call, even though I can hear someone in the background coaching her. I've had to call four times in the 6 months I've been with Sprint, for the same issue. They don't seem to keep complete records of customer phone calls. BAD BUSINESS

Sprint overcharges my account. In order to have the bill corrected you must call each billing cycle. There have been times when corrections were not made and Sprint does not hold an accountability to overcharging my account. The representatives have been kind but highly misleading or they make false promises that are either, deliberate due to lack of accountability or they some forget to note it down in my file. I spoke with a manager, and when I asked her what,when and how many times I'd be charged this billing cycle, she was either confused and did not know, or she did knew, but did not know how to explain her solution was to charge me two phone bill cycles in one billing period. I never received a call back from her supervisor, who I was told was unavailable due to an escalation call, even though I can hear someone in the background coaching her. I've had to call four times in the 6 months I've been with Sprint, for the same issue. They don't seem to keep complete records of customer phone calls. BAD BUSINESS

I lived in an area that had Sprint service and gladly signed up. My husband lost his job and we had to move. It ended up being an area that didn't have Sprint Service. They let me out of my contract and I asked to purchase my phone so I could continue to use it until by chance we got employment back in a Sprint area. I paid over $600 for the phone and have called numerous times and spent numerous hours to see if they would do the right thing by either making it usable or refunding my money and let me send the phone back that won't work with anyone else and all I got was a lady named Jane telling me I signed a contract and they cant state that it would work if I purchased it. Needless to say after months and months of believing they were different- they are not- they don't care about their customers and don't care if you show an allegiance to them.

I lived in an area that had Sprint service and gladly signed up. My husband lost his job and we had to move. It ended up being an area that didn't have Sprint Service. They let me out of my contract and I asked to purchase my phone so I could continue to use it until by chance we got employment back in a Sprint area. I paid over $600 for the phone and have called numerous times and spent numerous hours to see if they would do the right thing by either making it usable or refunding my money and let me send the phone back that won't work with anyone else and all I got was a lady named Jane telling me I signed a contract and they cant state that it would work if I purchased it. Needless to say after months and months of believing they were different- they are not- they don't care about their customers and don't care if you show an allegiance to them.