Sprint Now Part of T-Mobile

THIS COMPANY IS A COMPLETE RIP OFF. EACH MONTH MY PHONE BILL IS 300 ALMOST 400 BUCKS, WHY? IT IS ONLY ME AND A KID ON THIS PHONE PLAN. NOW IM GOING THROUGH A ISSUE WHERE THEY ARE REFUSING TO TURN MY PHONE SERVICE ON OVER 33.74. IT DOESN'T MAKE ANY SENSE NON SO WHATEVER. WHAT KIND OF CUSTOMER SERVICE IS THIS??? THEN EVERYONE I SPEAK TO DOESNT SPEAK GOOD ENGLISH, YOU CANT UNDERSTAND NOTHING THEY ARE SAYING,I HAVE BEEN ON HOLD FOR WELL OVER A HOUR, WHICH IS NORMAL BEHAVIOR FROM THE SPRINT CUSTOMER SERVICE REP. I AM SO OVER THIS COMPANY, HIGHLY DISGUSTED, I DO NOT RECOMMEND THEM TO ANYONE. MY PHONE BILL IS ONLY 167.00 AND THEY TURN THE PHONE OFF OVER 33.74 WOW.....CANT GET ANY BETTER

THIS COMPANY IS A COMPLETE RIP OFF. EACH MONTH MY PHONE BILL IS 300 ALMOST 400 BUCKS, WHY? IT IS ONLY ME AND A KID ON THIS PHONE PLAN. NOW IM GOING THROUGH A ISSUE WHERE THEY ARE REFUSING TO TURN MY PHONE SERVICE ON OVER 33.74. IT DOESN'T MAKE ANY SENSE NON SO WHATEVER. WHAT KIND OF CUSTOMER SERVICE IS THIS??? THEN EVERYONE I SPEAK TO DOESNT SPEAK GOOD ENGLISH, YOU CANT UNDERSTAND NOTHING THEY ARE SAYING,I HAVE BEEN ON HOLD FOR WELL OVER A HOUR, WHICH IS NORMAL BEHAVIOR FROM THE SPRINT CUSTOMER SERVICE REP. I AM SO OVER THIS COMPANY, HIGHLY DISGUSTED, I DO NOT RECOMMEND THEM TO ANYONE. MY PHONE BILL IS ONLY 167.00 AND THEY TURN THE PHONE OFF OVER 33.74 WOW.....CANT GET ANY BETTER

THIS COMPANY IS A COMPLETE RIP OFF. EACH MONTH MY PHONE BILL IS 300 ALMOST 400 BUCKS, WHY? IT IS ONLY ME AND A KID ON THIS PHONE PLAN. NOW IM GOING THROUGH A ISSUE WHERE THEY ARE REFUSING TO TURN MY PHONE SERVICE ON OVER 33.74. IT DOESN'T MAKE ANY SENSE NON SO WHATEVER. WHAT KIND OF CUSTOMER SERVICE IS THIS??? THEN EVERYONE I SPEAK TO DOESNT SPEAK GOOD ENGLISH, YOU CANT UNDERSTAND NOTHING THEY ARE SAYING,I HAVE BEEN ON HOLD FOR WELL OVER A HOUR, WHICH IS NORMAL BEHAVIOR FROM THE SPRINT CUSTOMER SERVICE REP. I AM SO OVER THIS COMPANY, HIGHLY DISGUSTED, I DO NOT RECOMMEND THEM TO ANYONE. MY PHONE BILL IS ONLY 167.00 AND THEY TURN THE PHONE OFF OVER 33.74 WOW.....CANT GET ANY BETTER

THIS COMPANY IS A COMPLETE RIP OFF. EACH MONTH MY PHONE BILL IS 300 ALMOST 400 BUCKS, WHY? IT IS ONLY ME AND A KID ON THIS PHONE PLAN. NOW IM GOING THROUGH A ISSUE WHERE THEY ARE REFUSING TO TURN MY PHONE SERVICE ON OVER 33.74. IT DOESN'T MAKE ANY SENSE NON SO WHATEVER. WHAT KIND OF CUSTOMER SERVICE IS THIS??? THEN EVERYONE I SPEAK TO DOESNT SPEAK GOOD ENGLISH, YOU CANT UNDERSTAND NOTHING THEY ARE SAYING,I HAVE BEEN ON HOLD FOR WELL OVER A HOUR, WHICH IS NORMAL BEHAVIOR FROM THE SPRINT CUSTOMER SERVICE REP. I AM SO OVER THIS COMPANY, HIGHLY DISGUSTED, I DO NOT RECOMMEND THEM TO ANYONE. MY PHONE BILL IS ONLY 167.00 AND THEY TURN THE PHONE OFF OVER 33.74 WOW.....CANT GET ANY BETTER

This is a formal complaint with regards to the lack of service offered by Sprint. I live on Lake Erie where Sprint has advertised having great coverage when indeed they do not. This began on August 1, 2017 when I switched from Verizon, who I was with for over 15yrs, in an attempt to try to reduce the cost of my phone service for my family. It was soon after that I began calling sprint complaining of the dropped calls, undelivered text messages and the inability to access my apps or get updates. I literally felt like the old Verizon commercials where I was walking around in circles and / or several yards away holding my phone up in the air hoping to receive a signal. As a mother trying to reach her children and vice verse this can be very upsetting as well as a safety factor. By September 19th after a few weeks of calling attempting to resolve the issue the Sprint tech dept. decided that it was probably a SIM card issue.....in all 4 new phones! So they proceeded to send me new ones that of course did not correct the issue even when trouble shooting the issues with the Sprint technical dept. In fact, when sitting in my office at work Sprint could not reach me but instead had to call my Verizon work phone or desk top phone to reach me. So I then put in a complaint to check the towers in all the areas I had issues because they certainly were not performing as the Sprint Coverage map indicates they should....Sandusky, Port Clinton, Marblehead, Kelly's Island and Catawba. After still no resolution I called the store where they sold me the phones to discuss how to return them and the clerk actually admitted to this being a known problem! The issue is that Sprint only provides 14 days to return which does not allow enough time to see all the areas they will and will not work unless you are actively testing it. I then proceeded to go to another Sprint store only to be told the same on October 6th. From there I went directly to the Verizon store and switched cell phone carriers. Thankfully Verizon was doing a trade-in deal however this still was a very costly mistake of putting my faith in Sprint. I now have a $2700.00 bill awaiting to determine how much Verizon will cover. After doing an analysis of everything I have concluded that I have lost approx. $1400.00 in that short time paying for terrible service, activation fees etc. Based on this I have concluded Sprint lacks customer service and they have false advertisement with their coverage. In addition, if their employees are aware of the situation I can only guess that they must receive commission of some type to continue to lure customers in this fashion. I believe that Sprint needs to be investigated on their practices and marketing strategies. I hope this review and further reviews I will be making in the future prevents others from experiencing this type of corruption.

This is a formal complaint with regards to the lack of service offered by Sprint. I live on Lake Erie where Sprint has advertised having great coverage when indeed they do not. This began on August 1, 2017 when I switched from Verizon, who I was with for over 15yrs, in an attempt to try to reduce the cost of my phone service for my family. It was soon after that I began calling sprint complaining of the dropped calls, undelivered text messages and the inability to access my apps or get updates. I literally felt like the old Verizon commercials where I was walking around in circles and / or several yards away holding my phone up in the air hoping to receive a signal. As a mother trying to reach her children and vice verse this can be very upsetting as well as a safety factor. By September 19th after a few weeks of calling attempting to resolve the issue the Sprint tech dept. decided that it was probably a SIM card issue.....in all 4 new phones! So they proceeded to send me new ones that of course did not correct the issue even when trouble shooting the issues with the Sprint technical dept. In fact, when sitting in my office at work Sprint could not reach me but instead had to call my Verizon work phone or desk top phone to reach me. So I then put in a complaint to check the towers in all the areas I had issues because they certainly were not performing as the Sprint Coverage map indicates they should....Sandusky, Port Clinton, Marblehead, Kelly's Island and Catawba. After still no resolution I called the store where they sold me the phones to discuss how to return them and the clerk actually admitted to this being a known problem! The issue is that Sprint only provides 14 days to return which does not allow enough time to see all the areas they will and will not work unless you are actively testing it. I then proceeded to go to another Sprint store only to be told the same on October 6th. From there I went directly to the Verizon store and switched cell phone carriers. Thankfully Verizon was doing a trade-in deal however this still was a very costly mistake of putting my faith in Sprint. I now have a $2700.00 bill awaiting to determine how much Verizon will cover. After doing an analysis of everything I have concluded that I have lost approx. $1400.00 in that short time paying for terrible service, activation fees etc. Based on this I have concluded Sprint lacks customer service and they have false advertisement with their coverage. In addition, if their employees are aware of the situation I can only guess that they must receive commission of some type to continue to lure customers in this fashion. I believe that Sprint needs to be investigated on their practices and marketing strategies. I hope this review and further reviews I will be making in the future prevents others from experiencing this type of corruption.

This is a formal complaint with regards to the lack of service offered by Sprint. I live on Lake Erie where Sprint has advertised having great coverage when indeed they do not. This began on August 1, 2017 when I switched from Verizon, who I was with for over 15yrs, in an attempt to try to reduce the cost of my phone service for my family. It was soon after that I began calling sprint complaining of the dropped calls, undelivered text messages and the inability to access my apps or get updates. I literally felt like the old Verizon commercials where I was walking around in circles and / or several yards away holding my phone up in the air hoping to receive a signal. As a mother trying to reach her children and vice verse this can be very upsetting as well as a safety factor. By September 19th after a few weeks of calling attempting to resolve the issue the Sprint tech dept. decided that it was probably a SIM card issue.....in all 4 new phones! So they proceeded to send me new ones that of course did not correct the issue even when trouble shooting the issues with the Sprint technical dept. In fact, when sitting in my office at work Sprint could not reach me but instead had to call my Verizon work phone or desk top phone to reach me. So I then put in a complaint to check the towers in all the areas I had issues because they certainly were not performing as the Sprint Coverage map indicates they should....Sandusky, Port Clinton, Marblehead, Kelly's Island and Catawba. After still no resolution I called the store where they sold me the phones to discuss how to return them and the clerk actually admitted to this being a known problem! The issue is that Sprint only provides 14 days to return which does not allow enough time to see all the areas they will and will not work unless you are actively testing it. I then proceeded to go to another Sprint store only to be told the same on October 6th. From there I went directly to the Verizon store and switched cell phone carriers. Thankfully Verizon was doing a trade-in deal however this still was a very costly mistake of putting my faith in Sprint. I now have a $2700.00 bill awaiting to determine how much Verizon will cover. After doing an analysis of everything I have concluded that I have lost approx. $1400.00 in that short time paying for terrible service, activation fees etc. Based on this I have concluded Sprint lacks customer service and they have false advertisement with their coverage. In addition, if their employees are aware of the situation I can only guess that they must receive commission of some type to continue to lure customers in this fashion. I believe that Sprint needs to be investigated on their practices and marketing strategies. I hope this review and further reviews I will be making in the future prevents others from experiencing this type of corruption.

This is a formal complaint with regards to the lack of service offered by Sprint. I live on Lake Erie where Sprint has advertised having great coverage when indeed they do not. This began on August 1, 2017 when I switched from Verizon, who I was with for over 15yrs, in an attempt to try to reduce the cost of my phone service for my family. It was soon after that I began calling sprint complaining of the dropped calls, undelivered text messages and the inability to access my apps or get updates. I literally felt like the old Verizon commercials where I was walking around in circles and / or several yards away holding my phone up in the air hoping to receive a signal. As a mother trying to reach her children and vice verse this can be very upsetting as well as a safety factor. By September 19th after a few weeks of calling attempting to resolve the issue the Sprint tech dept. decided that it was probably a SIM card issue.....in all 4 new phones! So they proceeded to send me new ones that of course did not correct the issue even when trouble shooting the issues with the Sprint technical dept. In fact, when sitting in my office at work Sprint could not reach me but instead had to call my Verizon work phone or desk top phone to reach me. So I then put in a complaint to check the towers in all the areas I had issues because they certainly were not performing as the Sprint Coverage map indicates they should....Sandusky, Port Clinton, Marblehead, Kelly's Island and Catawba. After still no resolution I called the store where they sold me the phones to discuss how to return them and the clerk actually admitted to this being a known problem! The issue is that Sprint only provides 14 days to return which does not allow enough time to see all the areas they will and will not work unless you are actively testing it. I then proceeded to go to another Sprint store only to be told the same on October 6th. From there I went directly to the Verizon store and switched cell phone carriers. Thankfully Verizon was doing a trade-in deal however this still was a very costly mistake of putting my faith in Sprint. I now have a $2700.00 bill awaiting to determine how much Verizon will cover. After doing an analysis of everything I have concluded that I have lost approx. $1400.00 in that short time paying for terrible service, activation fees etc. Based on this I have concluded Sprint lacks customer service and they have false advertisement with their coverage. In addition, if their employees are aware of the situation I can only guess that they must receive commission of some type to continue to lure customers in this fashion. I believe that Sprint needs to be investigated on their practices and marketing strategies. I hope this review and further reviews I will be making in the future prevents others from experiencing this type of corruption.

This is a formal complaint with regards to the lack of service offered by Sprint. I live on Lake Erie where Sprint has advertised having great coverage when indeed they do not. This began on August 1, 2017 when I switched from Verizon, who I was with for over 15yrs, in an attempt to try to reduce the cost of my phone service for my family. It was soon after that I began calling sprint complaining of the dropped calls, undelivered text messages and the inability to access my apps or get updates. I literally felt like the old Verizon commercials where I was walking around in circles and / or several yards away holding my phone up in the air hoping to receive a signal. As a mother trying to reach her children and vice verse this can be very upsetting as well as a safety factor. By September 19th after a few weeks of calling attempting to resolve the issue the Sprint tech dept. decided that it was probably a SIM card issue.....in all 4 new phones! So they proceeded to send me new ones that of course did not correct the issue even when trouble shooting the issues with the Sprint technical dept. In fact, when sitting in my office at work Sprint could not reach me but instead had to call my Verizon work phone or desk top phone to reach me. So I then put in a complaint to check the towers in all the areas I had issues because they certainly were not performing as the Sprint Coverage map indicates they should....Sandusky, Port Clinton, Marblehead, Kelly's Island and Catawba. After still no resolution I called the store where they sold me the phones to discuss how to return them and the clerk actually admitted to this being a known problem! The issue is that Sprint only provides 14 days to return which does not allow enough time to see all the areas they will and will not work unless you are actively testing it. I then proceeded to go to another Sprint store only to be told the same on October 6th. From there I went directly to the Verizon store and switched cell phone carriers. Thankfully Verizon was doing a trade-in deal however this still was a very costly mistake of putting my faith in Sprint. I now have a $2700.00 bill awaiting to determine how much Verizon will cover. After doing an analysis of everything I have concluded that I have lost approx. $1400.00 in that short time paying for terrible service, activation fees etc. Based on this I have concluded Sprint lacks customer service and they have false advertisement with their coverage. In addition, if their employees are aware of the situation I can only guess that they must receive commission of some type to continue to lure customers in this fashion. I believe that Sprint needs to be investigated on their practices and marketing strategies. I hope this review and further reviews I will be making in the future prevents others from experiencing this type of corruption.

Sprint has a very bad habit of adding bogus charges to your bill. You have to continuously call every month and sit on the phone with a rep for HOURS to get the adjustments. Sad but true.

Sprint has a very bad habit of adding bogus charges to your bill. You have to continuously call every month and sit on the phone with a rep for HOURS to get the adjustments. Sad but true.

Sprint has a very bad habit of adding bogus charges to your bill. You have to continuously call every month and sit on the phone with a rep for HOURS to get the adjustments. Sad but true.

Sprint has a very bad habit of adding bogus charges to your bill. You have to continuously call every month and sit on the phone with a rep for HOURS to get the adjustments. Sad but true.

Sprint has a very bad habit of adding bogus charges to your bill. You have to continuously call every month and sit on the phone with a rep for HOURS to get the adjustments. Sad but true.

Boost has a crappy signal! About 80% of the time whoever im talking too doesnt hear me, if they.do hear me they cant understand what im saying! I also have a really weird sounding dial tone when someone calls me..dont know what that is!

Boost has a crappy signal! About 80% of the time whoever im talking too doesnt hear me, if they.do hear me they cant understand what im saying! I also have a really weird sounding dial tone when someone calls me..dont know what that is!

I purchased a new phone from sprint and wasn’t able to keep it and sold it to my I called in and they told me I would be able to get it unlocked so my friend could use it on his carrier. After talking to multiple different reps finally one said you can not unlock this phone for 50 days. I was never told this information when I purchased the device. This was a huge inconveinance. Let alone one of the managers giving me a “corporate phone number” just to get back to the regular customer service qoue! If you buy a phone outright there shouldn’t be any limitation as to what you do with it! It’s my property and I should be able to do as I wish with it! Very disappointing business practice.

I purchased a new phone from sprint and wasn’t able to keep it and sold it to my I called in and they told me I would be able to get it unlocked so my friend could use it on his carrier. After talking to multiple different reps finally one said you can not unlock this phone for 50 days. I was never told this information when I purchased the device. This was a huge inconveinance. Let alone one of the managers giving me a “corporate phone number” just to get back to the regular customer service qoue! If you buy a phone outright there shouldn’t be any limitation as to what you do with it! It’s my property and I should be able to do as I wish with it! Very disappointing business practice.

Six months ago my family and I decided to combine our accounts to save a bit of money rather than all having independent accounts. I won't even go into how ridiculous the process of getting that done was (they kept deleting and adding the wrong numbers), but instead will focus on the absolutely terrible customer service I received with regards to my old account. My entire family have been sprint customers for about 15 years— but I'm honestly debating switching to another carrier. I kept receiving bills for my old account after we thought everything had been cancelled and transferred to the family account, so I would call Sprint after each one and be told not to worry because they could see I had paid for things on the family account and it was likely just a glitch in the system that bills were still being sent to me. After the third bill, I called for the third time and was explicitly told to "ignore" any more bills that came out. I questioned how I was supposed to know if there was something important on one of those bills, but he just reiterated that I should ignore them. Three months later, I received a notice from a collection agency saying that I owed $70 to Sprint. I called Sprint AGAIN the next day, and was told that I was contractually obligated to pay that money because it was for a tablet that hadn't been transferred (again, won't go into the details of how the woman at the sprint store had assured me that tablet wouldn't cost me anything extra on bills because it was "free" for a promotion...when a couple weeks later I realized I now had a tablet I never really wanted and was paying for it each month, they wouldn't let me back). I was confused because we had asked for everything to be transferred over, so when I didn't see the tablet on the Sprint bill anymore I just assumed it was paid off. I said that $70 is a lot of money for me, and had I known it was still being paid off I would have done so happily each month- but to tell me that I now owed $70 immediately ($70 that I hadn't budgeted for and that I had repeatedly been told I didn't to pay) was completely unacceptable. I asked to speak to someone who could understand what had happened and wipe that bill, and after 48 minutes finally got through to a "conflict resolution" representative. She was incredibly sarcastic, rude, condescending and completely unsympathetic to my frustration and situation. I asked her to please stop using that tone— and she hung up on me. I called back today and spoke to someone else about resolving the initial issue (if you're keeping track- this is now my 5th time calling about something related to this issue). I said I needed to resolve the initial problem and I'd like to speak to a supervisor about what had taken place the day before. I was told that woman had been a supervisor and so there wasn't anything that could be done except for putting a note on the file. I said the supervisor's tone and behavior had been entirely unacceptable and I would really like to speak to someone, but was again told that she would put a note on the file but couldn't guarantee anyone would call me. By the end of the call, they agreed to wave $10 of the $70 for having the tablet active, but insisted I had to pay the $60 because I was contractually obligated. Again, I reminded them that I would have been fine with that had it not taken 6 months for someone to suddenly decide that I did need to pay those bills that were showing up. Not wanting to spend anymore time on the phone with sprint this year, I finally agreed to pay the $60- but I maintain that if you spend 6 months telling someone to ignore a bill, you can't turn around 6 months later and demand that they give you back pay for those last 6 months. Not one of the people I spoke to in the last couple days was understanding or compassionate, and most were just rude and terse with their responses (when they weren't being condescending). It's shocking that the supervisor was the most condescending and rude of them all. As soon as my phone is paid off, I really think I will switch to another carrier.

Six months ago my family and I decided to combine our accounts to save a bit of money rather than all having independent accounts. I won't even go into how ridiculous the process of getting that done was (they kept deleting and adding the wrong numbers), but instead will focus on the absolutely terrible customer service I received with regards to my old account. My entire family have been sprint customers for about 15 years— but I'm honestly debating switching to another carrier. I kept receiving bills for my old account after we thought everything had been cancelled and transferred to the family account, so I would call Sprint after each one and be told not to worry because they could see I had paid for things on the family account and it was likely just a glitch in the system that bills were still being sent to me. After the third bill, I called for the third time and was explicitly told to "ignore" any more bills that came out. I questioned how I was supposed to know if there was something important on one of those bills, but he just reiterated that I should ignore them. Three months later, I received a notice from a collection agency saying that I owed $70 to Sprint. I called Sprint AGAIN the next day, and was told that I was contractually obligated to pay that money because it was for a tablet that hadn't been transferred (again, won't go into the details of how the woman at the sprint store had assured me that tablet wouldn't cost me anything extra on bills because it was "free" for a promotion...when a couple weeks later I realized I now had a tablet I never really wanted and was paying for it each month, they wouldn't let me back). I was confused because we had asked for everything to be transferred over, so when I didn't see the tablet on the Sprint bill anymore I just assumed it was paid off. I said that $70 is a lot of money for me, and had I known it was still being paid off I would have done so happily each month- but to tell me that I now owed $70 immediately ($70 that I hadn't budgeted for and that I had repeatedly been told I didn't to pay) was completely unacceptable. I asked to speak to someone who could understand what had happened and wipe that bill, and after 48 minutes finally got through to a "conflict resolution" representative. She was incredibly sarcastic, rude, condescending and completely unsympathetic to my frustration and situation. I asked her to please stop using that tone— and she hung up on me. I called back today and spoke to someone else about resolving the initial issue (if you're keeping track- this is now my 5th time calling about something related to this issue). I said I needed to resolve the initial problem and I'd like to speak to a supervisor about what had taken place the day before. I was told that woman had been a supervisor and so there wasn't anything that could be done except for putting a note on the file. I said the supervisor's tone and behavior had been entirely unacceptable and I would really like to speak to someone, but was again told that she would put a note on the file but couldn't guarantee anyone would call me. By the end of the call, they agreed to wave $10 of the $70 for having the tablet active, but insisted I had to pay the $60 because I was contractually obligated. Again, I reminded them that I would have been fine with that had it not taken 6 months for someone to suddenly decide that I did need to pay those bills that were showing up. Not wanting to spend anymore time on the phone with sprint this year, I finally agreed to pay the $60- but I maintain that if you spend 6 months telling someone to ignore a bill, you can't turn around 6 months later and demand that they give you back pay for those last 6 months. Not one of the people I spoke to in the last couple days was understanding or compassionate, and most were just rude and terse with their responses (when they weren't being condescending). It's shocking that the supervisor was the most condescending and rude of them all. As soon as my phone is paid off, I really think I will switch to another carrier.