Sprint Now Part of T-Mobile

Sprint is horrible!!! I called to upgrade 2 lines and was the phone for 4 hours and still didn't not get an upgrade on either line. They claimed they could not upgrade 1 of the lines due to sprint not updating the contract to the proper phone when the note 7 was returned more than a year ago. I spoke to people who claim to be manager but did nothing and lied about putting notes in the system. It took 3.5 hours to get who I hope was a real manager. That didn't absolutely nothing!!!!! Besides say she is sorry. I didn't need a sorry I needed an upgrade, sprint dropped the ball and had me running around in circles transferring me to care then sales then care again. Why must a customer have to go through all of that for a mistake on the corporations end. I am very disappointed with sprint my husband has had sprint since nextel and this is how they treat there loyal customers. Well sprint thanks but no thanks I will take my money and business else where.

I have been with Sprint for over 10 years. While I've never had issue with phones or coverage, if I ever have to call customer service, it is ALWAYS the worst experience ever! They either give you misinformation, have no authority to perform the smallest acts of customer service, or they just don't care about your business. Today was another of those experiences where the Sprint store said one thing, Sprint customer service said something else, and when I followed the customer service supervisors instructions, I found that she was wrong as well. Sprint customer service has to be the worst of any company I've ever had to deal with.

Sprint is horrible!!! I called to upgrade 2 lines and was the phone for 4 hours and still didn't not get an upgrade on either line. They claimed they could not upgrade 1 of the lines due to sprint not updating the contract to the proper phone when the note 7 was returned more than a year ago. I spoke to people who claim to be manager but did nothing and lied about putting notes in the system. It took 3.5 hours to get who I hope was a real manager. That didn't absolutely nothing!!!!! Besides say she is sorry. I didn't need a sorry I needed an upgrade, sprint dropped the ball and had me running around in circles transferring me to care then sales then care again. Why must a customer have to go through all of that for a mistake on the corporations end. I am very disappointed with sprint my husband has had sprint since nextel and this is how they treat there loyal customers. Well sprint thanks but no thanks I will take my money and business else where.

I have been with Sprint for over 10 years. While I've never had issue with phones or coverage, if I ever have to call customer service, it is ALWAYS the worst experience ever! They either give you misinformation, have no authority to perform the smallest acts of customer service, or they just don't care about your business. Today was another of those experiences where the Sprint store said one thing, Sprint customer service said something else, and when I followed the customer service supervisors instructions, I found that she was wrong as well. Sprint customer service has to be the worst of any company I've ever had to deal with.

Sprint is horrible!!! I called to upgrade 2 lines and was the phone for 4 hours and still didn't not get an upgrade on either line. They claimed they could not upgrade 1 of the lines due to sprint not updating the contract to the proper phone when the note 7 was returned more than a year ago. I spoke to people who claim to be manager but did nothing and lied about putting notes in the system. It took 3.5 hours to get who I hope was a real manager. That didn't absolutely nothing!!!!! Besides say she is sorry. I didn't need a sorry I needed an upgrade, sprint dropped the ball and had me running around in circles transferring me to care then sales then care again. Why must a customer have to go through all of that for a mistake on the corporations end. I am very disappointed with sprint my husband has had sprint since nextel and this is how they treat there loyal customers. Well sprint thanks but no thanks I will take my money and business else where.

Sprint is horrible!!! I called to upgrade 2 lines and was the phone for 4 hours and still didn't not get an upgrade on either line. They claimed they could not upgrade 1 of the lines due to sprint not updating the contract to the proper phone when the note 7 was returned more than a year ago. I spoke to people who claim to be manager but did nothing and lied about putting notes in the system. It took 3.5 hours to get who I hope was a real manager. That didn't absolutely nothing!!!!! Besides say she is sorry. I didn't need a sorry I needed an upgrade, sprint dropped the ball and had me running around in circles transferring me to care then sales then care again. Why must a customer have to go through all of that for a mistake on the corporations end. I am very disappointed with sprint my husband has had sprint since nextel and this is how they treat there loyal customers. Well sprint thanks but no thanks I will take my money and business else where.

I have been with Sprint for over 10 years. While I've never had issue with phones or coverage, if I ever have to call customer service, it is ALWAYS the worst experience ever! They either give you misinformation, have no authority to perform the smallest acts of customer service, or they just don't care about your business. Today was another of those experiences where the Sprint store said one thing, Sprint customer service said something else, and when I followed the customer service supervisors instructions, I found that she was wrong as well. Sprint customer service has to be the worst of any company I've ever had to deal with.

I have been with Sprint for over 10 years. While I've never had issue with phones or coverage, if I ever have to call customer service, it is ALWAYS the worst experience ever! They either give you misinformation, have no authority to perform the smallest acts of customer service, or they just don't care about your business. Today was another of those experiences where the Sprint store said one thing, Sprint customer service said something else, and when I followed the customer service supervisors instructions, I found that she was wrong as well. Sprint customer service has to be the worst of any company I've ever had to deal with.

I have been with Sprint for over 10 years. While I've never had issue with phones or coverage, if I ever have to call customer service, it is ALWAYS the worst experience ever! They either give you misinformation, have no authority to perform the smallest acts of customer service, or they just don't care about your business. Today was another of those experiences where the Sprint store said one thing, Sprint customer service said something else, and when I followed the customer service supervisors instructions, I found that she was wrong as well. Sprint customer service has to be the worst of any company I've ever had to deal with.

Horrible customer service. I removed a phone off of my line on October 7th and was told that the charge for buying that phone would be on my November bill and to pay $182.50 instead of the 202.00 that was on the bill. On October 27th, I received a text that my bill was past due. When I called they told me that when the phone was taken off, policy is to bill immediately. I gave them the persons name I talked to and I also told them to listen to the recording of the conversation as I know all calls are recorded. They refused to honor that promise that I was given and I was told all they could do was give me a payment extension. I took the extension, because they keep passing you around to several people that keep repeating the same thing. I am also filing a formal complaint as well..

Horrible customer service. I removed a phone off of my line on October 7th and was told that the charge for buying that phone would be on my November bill and to pay $182.50 instead of the 202.00 that was on the bill. On October 27th, I received a text that my bill was past due. When I called they told me that when the phone was taken off, policy is to bill immediately. I gave them the persons name I talked to and I also told them to listen to the recording of the conversation as I know all calls are recorded. They refused to honor that promise that I was given and I was told all they could do was give me a payment extension. I took the extension, because they keep passing you around to several people that keep repeating the same thing. I am also filing a formal complaint as well..

Horrible customer service. I removed a phone off of my line on October 7th and was told that the charge for buying that phone would be on my November bill and to pay $182.50 instead of the 202.00 that was on the bill. On October 27th, I received a text that my bill was past due. When I called they told me that when the phone was taken off, policy is to bill immediately. I gave them the persons name I talked to and I also told them to listen to the recording of the conversation as I know all calls are recorded. They refused to honor that promise that I was given and I was told all they could do was give me a payment extension. I took the extension, because they keep passing you around to several people that keep repeating the same thing. I am also filing a formal complaint as well..

Horrible customer service. I removed a phone off of my line on October 7th and was told that the charge for buying that phone would be on my November bill and to pay $182.50 instead of the 202.00 that was on the bill. On October 27th, I received a text that my bill was past due. When I called they told me that when the phone was taken off, policy is to bill immediately. I gave them the persons name I talked to and I also told them to listen to the recording of the conversation as I know all calls are recorded. They refused to honor that promise that I was given and I was told all they could do was give me a payment extension. I took the extension, because they keep passing you around to several people that keep repeating the same thing. I am also filing a formal complaint as well..

Horrible customer service. I removed a phone off of my line on October 7th and was told that the charge for buying that phone would be on my November bill and to pay $182.50 instead of the 202.00 that was on the bill. On October 27th, I received a text that my bill was past due. When I called they told me that when the phone was taken off, policy is to bill immediately. I gave them the persons name I talked to and I also told them to listen to the recording of the conversation as I know all calls are recorded. They refused to honor that promise that I was given and I was told all they could do was give me a payment extension. I took the extension, because they keep passing you around to several people that keep repeating the same thing. I am also filing a formal complaint as well..

They will not connect me with a supervisor. I have asked multiple times. I asked them several times to talk with a supervisor and they say they cannot connect me. They have an error has been placed on my daughters phone and they will not elevate it for correction. She cannot upgrade her phone.

They will not connect me with a supervisor. I have asked multiple times. I asked them several times to talk with a supervisor and they say they cannot connect me. They have an error has been placed on my daughters phone and they will not elevate it for correction. She cannot upgrade her phone.

They will not connect me with a supervisor. I have asked multiple times. I asked them several times to talk with a supervisor and they say they cannot connect me. They have an error has been placed on my daughters phone and they will not elevate it for correction. She cannot upgrade her phone.

They will not connect me with a supervisor. I have asked multiple times. I asked them several times to talk with a supervisor and they say they cannot connect me. They have an error has been placed on my daughters phone and they will not elevate it for correction. She cannot upgrade her phone.

They will not connect me with a supervisor. I have asked multiple times. I asked them several times to talk with a supervisor and they say they cannot connect me. They have an error has been placed on my daughters phone and they will not elevate it for correction. She cannot upgrade her phone.

Changing over to Sprint in July of this year was one of the most colossal mistakes I've made in years. I have wasted hours on hold each month to get my bill corrected. I switched over from Verizon on July 18, with the understanding that I was signing on for the 5 Lines for $90 along with the Buy One Get One iPhone promotion . Since July, I've been told that I would, indeed, be credited for being overcharged for 4 phones instead of 2 as promised. Each month, I am assured that the case will be "expedited to our senior management team" and a supervisor will call me back. Each month, after multiple calls, the credit is applied. No supervisor has ever called. Today, I called 4 times, only to be put on hold for over 20 minutes with each call. I finally got a supervisor on the phone after an hour today. She began the "Your case is being expedited" speech, at which time I stopped her and told her that I had heard it all before and that not only is that a line of BS, but that it has never been expedited or resolved. She immediately transferred me to the "Retention" department where I had to replay the entire scenario. I spoke with Shabrelle,in the retention department only to have her tell me "Please hold while I look into this." After 15 minutes on hold, she informed me that the request for the BOGO credit and ongoing BOGO offer was rejected and there was nothing she could do. She suggested going back to the store in Natick , MA, which I have already done 3 times and called the manager, Gerard, countless times. I watched him do the original order on the day of purchase. The BOGO was included. I watched him do it again in August when the first bill came through. I watched him do it again in September. I cannot begin to count the hours of my life that have been wasted on the phone with the customer service department. Though they are polite, they are of no help and they each parrot back the same phrases as if they do not have the ability to deviate from the script that they have learned. My reasons for leaving Verizon had nothing to do with their customer service. Their customer service is stellar. Apparently the premium I was paying was for decent, efficient customer service. I regret making the switch and I'm kicking myself for believing the Sprint hype I had seen on TV.The end of this Sprint contract cannot come soon enough for me. It is my greatest hope that this is the last time I have to deal with this issue but I'll know for sure in 4 short weeks when my next bill arrives.