Sprint Now Part of T-Mobile

I sat on the phone over an hour and each representative I spoke with was extremely rude, would not assist in charges I never signed up for, was told to "stop talking and let me tell you I will not assist you till you make payments", transferred to a final person that proceeds to tell me pay money even though they wouldn't assist on incorrect billing for months on my acct I never signed up for. The same rep tells me that sprint has every right to charge me what ever they want even though I never signed a contract for said pricing, wouldn't notify me of his supervisors name then placed me on hold and never transferred to a supervisor/mgr to resolve issues.

I sat on the phone over an hour and each representative I spoke with was extremely rude, would not assist in charges I never signed up for, was told to "stop talking and let me tell you I will not assist you till you make payments", transferred to a final person that proceeds to tell me pay money even though they wouldn't assist on incorrect billing for months on my acct I never signed up for. The same rep tells me that sprint has every right to charge me what ever they want even though I never signed a contract for said pricing, wouldn't notify me of his supervisors name then placed me on hold and never transferred to a supervisor/mgr to resolve issues.

I sat on the phone over an hour and each representative I spoke with was extremely rude, would not assist in charges I never signed up for, was told to "stop talking and let me tell you I will not assist you till you make payments", transferred to a final person that proceeds to tell me pay money even though they wouldn't assist on incorrect billing for months on my acct I never signed up for. The same rep tells me that sprint has every right to charge me what ever they want even though I never signed a contract for said pricing, wouldn't notify me of his supervisors name then placed me on hold and never transferred to a supervisor/mgr to resolve issues.

I sat on the phone over an hour and each representative I spoke with was extremely rude, would not assist in charges I never signed up for, was told to "stop talking and let me tell you I will not assist you till you make payments", transferred to a final person that proceeds to tell me pay money even though they wouldn't assist on incorrect billing for months on my acct I never signed up for. The same rep tells me that sprint has every right to charge me what ever they want even though I never signed a contract for said pricing, wouldn't notify me of his supervisors name then placed me on hold and never transferred to a supervisor/mgr to resolve issues.

I have been a customer with Sprint for over a decade there has been many hiccups along the way but in August 2017 I experienced the worst service while trying to return a leased phone and pay off a leased tablet/pad. Contacting this company has become virtually impossible via phone. Dialing the numbers takes you to a web site, and when I finally got their recorded messages it was press 5, press 3, press 5, press 0. Then when an associate answers it's a poor English speaking person. I turned in leased phone, and paid off tablet/pad in August. September bill arrived full of errors charging me still for phone and tablet/pad. I phoned associates, and seemingly got the problem resolved early 9-2017 owing amount verbally told would be significantly lower. No change in my Sprint data on Android system. I paid the bill hoping that one more month would catch me up to changes, reflect new rate, and a credit for previous month overpayment. Nope, next month billing same as last which prompted yet another call. Again the associate spoke very broken English, had no idea what was going on, and told me that I needed to go to a Sprint store. I said no, the problem would be resolved with her. She placed me on hold, came back on telling me she would transfer me to her supervisor, I waited. She came on again with same message, I waited for over 15 minutes only to be disconnected. Meanwhile I was driving to Sprint store. I arrived waited for an associate ( the same one I dealt with when I turned the phone in and paid off the tablet/pad) after waiting nearly an hour I explained the situation presenting all the documentation from previous conversations, billing, transaction numbers. The associate started a e-mail question and answer with regards to the account only to be told that there was nothing they could do that I needed to contact Sprint directly. At this point I am beyond disgusted traveling over 16 miles and spending nearly 3hrs. trying to resolve the issue. I called Sprint again, talked briefly to an associate before I lost the call. Thankfully this time The associate called me back. I explained everything again, she said she understood, made adjustments to my account telling me my account would be credited $100.00, and informing me on approximate charges forthcoming. She gave me a reference number I paid the newly adjusted bill amount and thanked her. Finally, it's over, NOPE this morning Sprint sends a text saying a $90.00 credit has been made. What is going on? First, a $100.00 dollar credit I accepted just to get this issue resolved, in my opinion Sprint owes me money for months of over payments, hours of travel time, my time trying to resolve this issue.
Sprint you are scam artist. One more month and I'll be saying goodbye to this company!

I have been a customer with Sprint for over a decade there has been many hiccups along the way but in August 2017 I experienced the worst service while trying to return a leased phone and pay off a leased tablet/pad. Contacting this company has become virtually impossible via phone. Dialing the numbers takes you to a web site, and when I finally got their recorded messages it was press 5, press 3, press 5, press 0. Then when an associate answers it's a poor English speaking person. I turned in leased phone, and paid off tablet/pad in August. September bill arrived full of errors charging me still for phone and tablet/pad. I phoned associates, and seemingly got the problem resolved early 9-2017 owing amount verbally told would be significantly lower. No change in my Sprint data on Android system. I paid the bill hoping that one more month would catch me up to changes, reflect new rate, and a credit for previous month overpayment. Nope, next month billing same as last which prompted yet another call. Again the associate spoke very broken English, had no idea what was going on, and told me that I needed to go to a Sprint store. I said no, the problem would be resolved with her. She placed me on hold, came back on telling me she would transfer me to her supervisor, I waited. She came on again with same message, I waited for over 15 minutes only to be disconnected. Meanwhile I was driving to Sprint store. I arrived waited for an associate ( the same one I dealt with when I turned the phone in and paid off the tablet/pad) after waiting nearly an hour I explained the situation presenting all the documentation from previous conversations, billing, transaction numbers. The associate started a e-mail question and answer with regards to the account only to be told that there was nothing they could do that I needed to contact Sprint directly. At this point I am beyond disgusted traveling over 16 miles and spending nearly 3hrs. trying to resolve the issue. I called Sprint again, talked briefly to an associate before I lost the call. Thankfully this time The associate called me back. I explained everything again, she said she understood, made adjustments to my account telling me my account would be credited $100.00, and informing me on approximate charges forthcoming. She gave me a reference number I paid the newly adjusted bill amount and thanked her. Finally, it's over, NOPE this morning Sprint sends a text saying a $90.00 credit has been made. What is going on? First, a $100.00 dollar credit I accepted just to get this issue resolved, in my opinion Sprint owes me money for months of over payments, hours of travel time, my time trying to resolve this issue.
Sprint you are scam artist. One more month and I'll be saying goodbye to this company!

I have been a customer with Sprint for over a decade there has been many hiccups along the way but in August 2017 I experienced the worst service while trying to return a leased phone and pay off a leased tablet/pad. Contacting this company has become virtually impossible via phone. Dialing the numbers takes you to a web site, and when I finally got their recorded messages it was press 5, press 3, press 5, press 0. Then when an associate answers it's a poor English speaking person. I turned in leased phone, and paid off tablet/pad in August. September bill arrived full of errors charging me still for phone and tablet/pad. I phoned associates, and seemingly got the problem resolved early 9-2017 owing amount verbally told would be significantly lower. No change in my Sprint data on Android system. I paid the bill hoping that one more month would catch me up to changes, reflect new rate, and a credit for previous month overpayment. Nope, next month billing same as last which prompted yet another call. Again the associate spoke very broken English, had no idea what was going on, and told me that I needed to go to a Sprint store. I said no, the problem would be resolved with her. She placed me on hold, came back on telling me she would transfer me to her supervisor, I waited. She came on again with same message, I waited for over 15 minutes only to be disconnected. Meanwhile I was driving to Sprint store. I arrived waited for an associate ( the same one I dealt with when I turned the phone in and paid off the tablet/pad) after waiting nearly an hour I explained the situation presenting all the documentation from previous conversations, billing, transaction numbers. The associate started a e-mail question and answer with regards to the account only to be told that there was nothing they could do that I needed to contact Sprint directly. At this point I am beyond disgusted traveling over 16 miles and spending nearly 3hrs. trying to resolve the issue. I called Sprint again, talked briefly to an associate before I lost the call. Thankfully this time The associate called me back. I explained everything again, she said she understood, made adjustments to my account telling me my account would be credited $100.00, and informing me on approximate charges forthcoming. She gave me a reference number I paid the newly adjusted bill amount and thanked her. Finally, it's over, NOPE this morning Sprint sends a text saying a $90.00 credit has been made. What is going on? First, a $100.00 dollar credit I accepted just to get this issue resolved, in my opinion Sprint owes me money for months of over payments, hours of travel time, my time trying to resolve this issue.
Sprint you are scam artist. One more month and I'll be saying goodbye to this company!

I have been a customer with Sprint for over a decade there has been many hiccups along the way but in August 2017 I experienced the worst service while trying to return a leased phone and pay off a leased tablet/pad. Contacting this company has become virtually impossible via phone. Dialing the numbers takes you to a web site, and when I finally got their recorded messages it was press 5, press 3, press 5, press 0. Then when an associate answers it's a poor English speaking person. I turned in leased phone, and paid off tablet/pad in August. September bill arrived full of errors charging me still for phone and tablet/pad. I phoned associates, and seemingly got the problem resolved early 9-2017 owing amount verbally told would be significantly lower. No change in my Sprint data on Android system. I paid the bill hoping that one more month would catch me up to changes, reflect new rate, and a credit for previous month overpayment. Nope, next month billing same as last which prompted yet another call. Again the associate spoke very broken English, had no idea what was going on, and told me that I needed to go to a Sprint store. I said no, the problem would be resolved with her. She placed me on hold, came back on telling me she would transfer me to her supervisor, I waited. She came on again with same message, I waited for over 15 minutes only to be disconnected. Meanwhile I was driving to Sprint store. I arrived waited for an associate ( the same one I dealt with when I turned the phone in and paid off the tablet/pad) after waiting nearly an hour I explained the situation presenting all the documentation from previous conversations, billing, transaction numbers. The associate started a e-mail question and answer with regards to the account only to be told that there was nothing they could do that I needed to contact Sprint directly. At this point I am beyond disgusted traveling over 16 miles and spending nearly 3hrs. trying to resolve the issue. I called Sprint again, talked briefly to an associate before I lost the call. Thankfully this time The associate called me back. I explained everything again, she said she understood, made adjustments to my account telling me my account would be credited $100.00, and informing me on approximate charges forthcoming. She gave me a reference number I paid the newly adjusted bill amount and thanked her. Finally, it's over, NOPE this morning Sprint sends a text saying a $90.00 credit has been made. What is going on? First, a $100.00 dollar credit I accepted just to get this issue resolved, in my opinion Sprint owes me money for months of over payments, hours of travel time, my time trying to resolve this issue.
Sprint you are scam artist. One more month and I'll be saying goodbye to this company!

I have been a customer with Sprint for over a decade there has been many hiccups along the way but in August 2017 I experienced the worst service while trying to return a leased phone and pay off a leased tablet/pad. Contacting this company has become virtually impossible via phone. Dialing the numbers takes you to a web site, and when I finally got their recorded messages it was press 5, press 3, press 5, press 0. Then when an associate answers it's a poor English speaking person. I turned in leased phone, and paid off tablet/pad in August. September bill arrived full of errors charging me still for phone and tablet/pad. I phoned associates, and seemingly got the problem resolved early 9-2017 owing amount verbally told would be significantly lower. No change in my Sprint data on Android system. I paid the bill hoping that one more month would catch me up to changes, reflect new rate, and a credit for previous month overpayment. Nope, next month billing same as last which prompted yet another call. Again the associate spoke very broken English, had no idea what was going on, and told me that I needed to go to a Sprint store. I said no, the problem would be resolved with her. She placed me on hold, came back on telling me she would transfer me to her supervisor, I waited. She came on again with same message, I waited for over 15 minutes only to be disconnected. Meanwhile I was driving to Sprint store. I arrived waited for an associate ( the same one I dealt with when I turned the phone in and paid off the tablet/pad) after waiting nearly an hour I explained the situation presenting all the documentation from previous conversations, billing, transaction numbers. The associate started a e-mail question and answer with regards to the account only to be told that there was nothing they could do that I needed to contact Sprint directly. At this point I am beyond disgusted traveling over 16 miles and spending nearly 3hrs. trying to resolve the issue. I called Sprint again, talked briefly to an associate before I lost the call. Thankfully this time The associate called me back. I explained everything again, she said she understood, made adjustments to my account telling me my account would be credited $100.00, and informing me on approximate charges forthcoming. She gave me a reference number I paid the newly adjusted bill amount and thanked her. Finally, it's over, NOPE this morning Sprint sends a text saying a $90.00 credit has been made. What is going on? First, a $100.00 dollar credit I accepted just to get this issue resolved, in my opinion Sprint owes me money for months of over payments, hours of travel time, my time trying to resolve this issue.
Sprint you are scam artist. One more month and I'll be saying goodbye to this company!

Where to even begin with Sprint. Between the horrible customer service, the "misinformed" sales reps, Horrible shipping times, Bill is never the same price, and products always out of stock it makes it difficult.

Me and my husband have been sprint customers for the past 4 years now, When we started service we were on the original "Iphone4Life" plan that the rep had told us we can upgrade to a new line ever 12 months, 12 months go by, a new Iphone comes out and we go to the store to upgrade only to find out that that was not the case and that the sales rep was "misinformed" about that plan and that if we wanted to upgrade we would have to pay almost $300/line, at that point my husbands phone was having issues charging so we just dealt with it and paid to upgrade his line, Sales Rep informed us of a new equipment called "Galaxy Forever" that would allow him to upgrade to any phone after 12 months. and as a courtesy customer support gave us $15/ line and 10/Tablet in credits attached to each phone number (not phone, not plan, not contract) due to the issues we had with our bill, sales reps in store as well as reps over the phone) Sometimes those credits are on the bill, sometimes they are not. One rep told me that it was a promo sprint was running and that when I got my upgrade on my phone I lost that promo (just to find out that the next month, the credit was back on the bill), Jumping ahead to last week (12 months later) My husband goes to upgrade his phone after getting a email stating that the new Galaxy Note 8 is back in stock at our local store and that his line was due for a upgrade, awesome, pack up the kids and head into the store, Sales rep puts in my info and tells me my husbands line won't be ready for a upgrade until 2018 (24 months) and that there was nothing he could do to fix it, So starts the process of getting onto phone support who in 1 call transfers me to 7 different departments (each the wrong department for my issue), until finally I get transferred to the retention department, Rep pulls up my account and sees that I am able to upgrade that line and that I just had to pay that months bill, no problem, pay it next day I go to a corporate location because I also wanted to add on a Apple Watch, Sales rep pulls up my account, sees I can upgrade and they have the phone in stock I want we get things started on the upgrade until I go to turn in my old phone and it comes up that it was a early upgrade and I would have to pay almost $300.00. Sales rep gets on the phone with customer service who just keeps trying to get him to call a NSS department (get's hung up on twice) before I finally call in, we get the issue taken care of 3 hours later and finally get that line upgraded and start to work on adding on my watch, my first choice was out of stock so I went with another color and the rep told me he would rush ship it and it would be in the store in 1-3 business days since had so many issues just to find out 7 days later it wont ship at the latest November 24th. during those 7 days Sprint managed to tell me it would ship in 3 days, then they lost my order all together and could not pull up any information, that Sprint was getting my watch from a 3rd party store, and now it is going to ship in 1-3 business days. This is NOT customer service, I understand there is going to be delays on a product like this, but when Verizon has them in stock in store as does my tiny T-Mobile store in my local mall this is unacceptable.

Where to even begin with Sprint. Between the horrible customer service, the "misinformed" sales reps, Horrible shipping times, Bill is never the same price, and products always out of stock it makes it difficult.

Me and my husband have been sprint customers for the past 4 years now, When we started service we were on the original "Iphone4Life" plan that the rep had told us we can upgrade to a new line ever 12 months, 12 months go by, a new Iphone comes out and we go to the store to upgrade only to find out that that was not the case and that the sales rep was "misinformed" about that plan and that if we wanted to upgrade we would have to pay almost $300/line, at that point my husbands phone was having issues charging so we just dealt with it and paid to upgrade his line, Sales Rep informed us of a new equipment called "Galaxy Forever" that would allow him to upgrade to any phone after 12 months. and as a courtesy customer support gave us $15/ line and 10/Tablet in credits attached to each phone number (not phone, not plan, not contract) due to the issues we had with our bill, sales reps in store as well as reps over the phone) Sometimes those credits are on the bill, sometimes they are not. One rep told me that it was a promo sprint was running and that when I got my upgrade on my phone I lost that promo (just to find out that the next month, the credit was back on the bill), Jumping ahead to last week (12 months later) My husband goes to upgrade his phone after getting a email stating that the new Galaxy Note 8 is back in stock at our local store and that his line was due for a upgrade, awesome, pack up the kids and head into the store, Sales rep puts in my info and tells me my husbands line won't be ready for a upgrade until 2018 (24 months) and that there was nothing he could do to fix it, So starts the process of getting onto phone support who in 1 call transfers me to 7 different departments (each the wrong department for my issue), until finally I get transferred to the retention department, Rep pulls up my account and sees that I am able to upgrade that line and that I just had to pay that months bill, no problem, pay it next day I go to a corporate location because I also wanted to add on a Apple Watch, Sales rep pulls up my account, sees I can upgrade and they have the phone in stock I want we get things started on the upgrade until I go to turn in my old phone and it comes up that it was a early upgrade and I would have to pay almost $300.00. Sales rep gets on the phone with customer service who just keeps trying to get him to call a NSS department (get's hung up on twice) before I finally call in, we get the issue taken care of 3 hours later and finally get that line upgraded and start to work on adding on my watch, my first choice was out of stock so I went with another color and the rep told me he would rush ship it and it would be in the store in 1-3 business days since had so many issues just to find out 7 days later it wont ship at the latest November 24th. during those 7 days Sprint managed to tell me it would ship in 3 days, then they lost my order all together and could not pull up any information, that Sprint was getting my watch from a 3rd party store, and now it is going to ship in 1-3 business days. This is NOT customer service, I understand there is going to be delays on a product like this, but when Verizon has them in stock in store as does my tiny T-Mobile store in my local mall this is unacceptable.

Where to even begin with Sprint. Between the horrible customer service, the "misinformed" sales reps, Horrible shipping times, Bill is never the same price, and products always out of stock it makes it difficult.

Me and my husband have been sprint customers for the past 4 years now, When we started service we were on the original "Iphone4Life" plan that the rep had told us we can upgrade to a new line ever 12 months, 12 months go by, a new Iphone comes out and we go to the store to upgrade only to find out that that was not the case and that the sales rep was "misinformed" about that plan and that if we wanted to upgrade we would have to pay almost $300/line, at that point my husbands phone was having issues charging so we just dealt with it and paid to upgrade his line, Sales Rep informed us of a new equipment called "Galaxy Forever" that would allow him to upgrade to any phone after 12 months. and as a courtesy customer support gave us $15/ line and 10/Tablet in credits attached to each phone number (not phone, not plan, not contract) due to the issues we had with our bill, sales reps in store as well as reps over the phone) Sometimes those credits are on the bill, sometimes they are not. One rep told me that it was a promo sprint was running and that when I got my upgrade on my phone I lost that promo (just to find out that the next month, the credit was back on the bill), Jumping ahead to last week (12 months later) My husband goes to upgrade his phone after getting a email stating that the new Galaxy Note 8 is back in stock at our local store and that his line was due for a upgrade, awesome, pack up the kids and head into the store, Sales rep puts in my info and tells me my husbands line won't be ready for a upgrade until 2018 (24 months) and that there was nothing he could do to fix it, So starts the process of getting onto phone support who in 1 call transfers me to 7 different departments (each the wrong department for my issue), until finally I get transferred to the retention department, Rep pulls up my account and sees that I am able to upgrade that line and that I just had to pay that months bill, no problem, pay it next day I go to a corporate location because I also wanted to add on a Apple Watch, Sales rep pulls up my account, sees I can upgrade and they have the phone in stock I want we get things started on the upgrade until I go to turn in my old phone and it comes up that it was a early upgrade and I would have to pay almost $300.00. Sales rep gets on the phone with customer service who just keeps trying to get him to call a NSS department (get's hung up on twice) before I finally call in, we get the issue taken care of 3 hours later and finally get that line upgraded and start to work on adding on my watch, my first choice was out of stock so I went with another color and the rep told me he would rush ship it and it would be in the store in 1-3 business days since had so many issues just to find out 7 days later it wont ship at the latest November 24th. during those 7 days Sprint managed to tell me it would ship in 3 days, then they lost my order all together and could not pull up any information, that Sprint was getting my watch from a 3rd party store, and now it is going to ship in 1-3 business days. This is NOT customer service, I understand there is going to be delays on a product like this, but when Verizon has them in stock in store as does my tiny T-Mobile store in my local mall this is unacceptable.

Where to even begin with Sprint. Between the horrible customer service, the "misinformed" sales reps, Horrible shipping times, Bill is never the same price, and products always out of stock it makes it difficult.

Me and my husband have been sprint customers for the past 4 years now, When we started service we were on the original "Iphone4Life" plan that the rep had told us we can upgrade to a new line ever 12 months, 12 months go by, a new Iphone comes out and we go to the store to upgrade only to find out that that was not the case and that the sales rep was "misinformed" about that plan and that if we wanted to upgrade we would have to pay almost $300/line, at that point my husbands phone was having issues charging so we just dealt with it and paid to upgrade his line, Sales Rep informed us of a new equipment called "Galaxy Forever" that would allow him to upgrade to any phone after 12 months. and as a courtesy customer support gave us $15/ line and 10/Tablet in credits attached to each phone number (not phone, not plan, not contract) due to the issues we had with our bill, sales reps in store as well as reps over the phone) Sometimes those credits are on the bill, sometimes they are not. One rep told me that it was a promo sprint was running and that when I got my upgrade on my phone I lost that promo (just to find out that the next month, the credit was back on the bill), Jumping ahead to last week (12 months later) My husband goes to upgrade his phone after getting a email stating that the new Galaxy Note 8 is back in stock at our local store and that his line was due for a upgrade, awesome, pack up the kids and head into the store, Sales rep puts in my info and tells me my husbands line won't be ready for a upgrade until 2018 (24 months) and that there was nothing he could do to fix it, So starts the process of getting onto phone support who in 1 call transfers me to 7 different departments (each the wrong department for my issue), until finally I get transferred to the retention department, Rep pulls up my account and sees that I am able to upgrade that line and that I just had to pay that months bill, no problem, pay it next day I go to a corporate location because I also wanted to add on a Apple Watch, Sales rep pulls up my account, sees I can upgrade and they have the phone in stock I want we get things started on the upgrade until I go to turn in my old phone and it comes up that it was a early upgrade and I would have to pay almost $300.00. Sales rep gets on the phone with customer service who just keeps trying to get him to call a NSS department (get's hung up on twice) before I finally call in, we get the issue taken care of 3 hours later and finally get that line upgraded and start to work on adding on my watch, my first choice was out of stock so I went with another color and the rep told me he would rush ship it and it would be in the store in 1-3 business days since had so many issues just to find out 7 days later it wont ship at the latest November 24th. during those 7 days Sprint managed to tell me it would ship in 3 days, then they lost my order all together and could not pull up any information, that Sprint was getting my watch from a 3rd party store, and now it is going to ship in 1-3 business days. This is NOT customer service, I understand there is going to be delays on a product like this, but when Verizon has them in stock in store as does my tiny T-Mobile store in my local mall this is unacceptable.

Where to even begin with Sprint. Between the horrible customer service, the "misinformed" sales reps, Horrible shipping times, Bill is never the same price, and products always out of stock it makes it difficult.

Me and my husband have been sprint customers for the past 4 years now, When we started service we were on the original "Iphone4Life" plan that the rep had told us we can upgrade to a new line ever 12 months, 12 months go by, a new Iphone comes out and we go to the store to upgrade only to find out that that was not the case and that the sales rep was "misinformed" about that plan and that if we wanted to upgrade we would have to pay almost $300/line, at that point my husbands phone was having issues charging so we just dealt with it and paid to upgrade his line, Sales Rep informed us of a new equipment called "Galaxy Forever" that would allow him to upgrade to any phone after 12 months. and as a courtesy customer support gave us $15/ line and 10/Tablet in credits attached to each phone number (not phone, not plan, not contract) due to the issues we had with our bill, sales reps in store as well as reps over the phone) Sometimes those credits are on the bill, sometimes they are not. One rep told me that it was a promo sprint was running and that when I got my upgrade on my phone I lost that promo (just to find out that the next month, the credit was back on the bill), Jumping ahead to last week (12 months later) My husband goes to upgrade his phone after getting a email stating that the new Galaxy Note 8 is back in stock at our local store and that his line was due for a upgrade, awesome, pack up the kids and head into the store, Sales rep puts in my info and tells me my husbands line won't be ready for a upgrade until 2018 (24 months) and that there was nothing he could do to fix it, So starts the process of getting onto phone support who in 1 call transfers me to 7 different departments (each the wrong department for my issue), until finally I get transferred to the retention department, Rep pulls up my account and sees that I am able to upgrade that line and that I just had to pay that months bill, no problem, pay it next day I go to a corporate location because I also wanted to add on a Apple Watch, Sales rep pulls up my account, sees I can upgrade and they have the phone in stock I want we get things started on the upgrade until I go to turn in my old phone and it comes up that it was a early upgrade and I would have to pay almost $300.00. Sales rep gets on the phone with customer service who just keeps trying to get him to call a NSS department (get's hung up on twice) before I finally call in, we get the issue taken care of 3 hours later and finally get that line upgraded and start to work on adding on my watch, my first choice was out of stock so I went with another color and the rep told me he would rush ship it and it would be in the store in 1-3 business days since had so many issues just to find out 7 days later it wont ship at the latest November 24th. during those 7 days Sprint managed to tell me it would ship in 3 days, then they lost my order all together and could not pull up any information, that Sprint was getting my watch from a 3rd party store, and now it is going to ship in 1-3 business days. This is NOT customer service, I understand there is going to be delays on a product like this, but when Verizon has them in stock in store as does my tiny T-Mobile store in my local mall this is unacceptable.

My sprint bill seems like every time this month comes around my bill have extra fees on it up to $100 or $200 they find a mistake but tell me you're going to take it off within 24 48 hours but they still did not take it off the bill I asked them for their hair company number they gave me a one 800 number to a sex a lot I spoke to people for three or four hours and I still haven't fixed my bill yet .

My sprint bill seems like every time this month comes around my bill have extra fees on it up to $100 or $200 they find a mistake but tell me you're going to take it off within 24 48 hours but they still did not take it off the bill I asked them for their hair company number they gave me a one 800 number to a sex a lot I spoke to people for three or four hours and I still haven't fixed my bill yet .

My sprint bill seems like every time this month comes around my bill have extra fees on it up to $100 or $200 they find a mistake but tell me you're going to take it off within 24 48 hours but they still did not take it off the bill I asked them for their hair company number they gave me a one 800 number to a sex a lot I spoke to people for three or four hours and I still haven't fixed my bill yet .

My sprint bill seems like every time this month comes around my bill have extra fees on it up to $100 or $200 they find a mistake but tell me you're going to take it off within 24 48 hours but they still did not take it off the bill I asked them for their hair company number they gave me a one 800 number to a sex a lot I spoke to people for three or four hours and I still haven't fixed my bill yet .

My sprint bill seems like every time this month comes around my bill have extra fees on it up to $100 or $200 they find a mistake but tell me you're going to take it off within 24 48 hours but they still did not take it off the bill I asked them for their hair company number they gave me a one 800 number to a sex a lot I spoke to people for three or four hours and I still haven't fixed my bill yet .

Recently my number was re ported, someone stole the number. Sprint provided a number and gave instructions in the fraud division and said they would have an answer in three days, I allowed double the time to be fair and still no resolve and was told by Natalie the supervisor it would take at least another five days. In five days they just turned off service for the number they provided and initially allowed me to believe my account was hacked again. I discovered when my account was hacked the first time that they didn't alter my profile, which would allow the hacker the same entry. What truly happened, Sprint just turned the phone off the second time, leaving me without service and no way of getting through their fraud division without a Sprint account, because you have to be able to enter a working Sprint number to get service from the Fraud Division. I discovered that Sprint as a company, is not doing anything to prevent the reporting, identity thieves are stealing phone numbers for the third party id. Initially, the Sprint Mgr. Tony Paiz, claimed he had never experienced a customer's phone number be stolen. Although he did what he could do to help, and the Fraud department lacked any type of real service resolve because again they left me without service and initially allowed me to believe my account was hacked again, the company has done absolutely nothing on their website to protect consumers from being hacked and according to several Google searches this issue has occurred for years. Yes, my account was hacked at Sprint and no it doesn't seem Sprint is doing anything to stop the hacking. I first hand,learned I as a consumer that my data and account are vulnerable at Sprint. I can't recommend this company because they have not secured their website for consumers in years.