Sprint Now Part of T-Mobile

Recently my number was re ported, someone stole the number. Sprint provided a number and gave instructions in the fraud division and said they would have an answer in three days, I allowed double the time to be fair and still no resolve and was told by Natalie the supervisor it would take at least another five days. In five days they just turned off service for the number they provided and initially allowed me to believe my account was hacked again. I discovered when my account was hacked the first time that they didn't alter my profile, which would allow the hacker the same entry. What truly happened, Sprint just turned the phone off the second time, leaving me without service and no way of getting through their fraud division without a Sprint account, because you have to be able to enter a working Sprint number to get service from the Fraud Division. I discovered that Sprint as a company, is not doing anything to prevent the reporting, identity thieves are stealing phone numbers for the third party id. Initially, the Sprint Mgr. Tony Paiz, claimed he had never experienced a customer's phone number be stolen. Although he did what he could do to help, and the Fraud department lacked any type of real service resolve because again they left me without service and initially allowed me to believe my account was hacked again, the company has done absolutely nothing on their website to protect consumers from being hacked and according to several Google searches this issue has occurred for years. Yes, my account was hacked at Sprint and no it doesn't seem Sprint is doing anything to stop the hacking. I first hand,learned I as a consumer that my data and account are vulnerable at Sprint. I can't recommend this company because they have not secured their website for consumers in years.

Recently my number was re ported, someone stole the number. Sprint provided a number and gave instructions in the fraud division and said they would have an answer in three days, I allowed double the time to be fair and still no resolve and was told by Natalie the supervisor it would take at least another five days. In five days they just turned off service for the number they provided and initially allowed me to believe my account was hacked again. I discovered when my account was hacked the first time that they didn't alter my profile, which would allow the hacker the same entry. What truly happened, Sprint just turned the phone off the second time, leaving me without service and no way of getting through their fraud division without a Sprint account, because you have to be able to enter a working Sprint number to get service from the Fraud Division. I discovered that Sprint as a company, is not doing anything to prevent the reporting, identity thieves are stealing phone numbers for the third party id. Initially, the Sprint Mgr. Tony Paiz, claimed he had never experienced a customer's phone number be stolen. Although he did what he could do to help, and the Fraud department lacked any type of real service resolve because again they left me without service and initially allowed me to believe my account was hacked again, the company has done absolutely nothing on their website to protect consumers from being hacked and according to several Google searches this issue has occurred for years. Yes, my account was hacked at Sprint and no it doesn't seem Sprint is doing anything to stop the hacking. I first hand,learned I as a consumer that my data and account are vulnerable at Sprint. I can't recommend this company because they have not secured their website for consumers in years.

Recently my number was re ported, someone stole the number. Sprint provided a number and gave instructions in the fraud division and said they would have an answer in three days, I allowed double the time to be fair and still no resolve and was told by Natalie the supervisor it would take at least another five days. In five days they just turned off service for the number they provided and initially allowed me to believe my account was hacked again. I discovered when my account was hacked the first time that they didn't alter my profile, which would allow the hacker the same entry. What truly happened, Sprint just turned the phone off the second time, leaving me without service and no way of getting through their fraud division without a Sprint account, because you have to be able to enter a working Sprint number to get service from the Fraud Division. I discovered that Sprint as a company, is not doing anything to prevent the reporting, identity thieves are stealing phone numbers for the third party id. Initially, the Sprint Mgr. Tony Paiz, claimed he had never experienced a customer's phone number be stolen. Although he did what he could do to help, and the Fraud department lacked any type of real service resolve because again they left me without service and initially allowed me to believe my account was hacked again, the company has done absolutely nothing on their website to protect consumers from being hacked and according to several Google searches this issue has occurred for years. Yes, my account was hacked at Sprint and no it doesn't seem Sprint is doing anything to stop the hacking. I first hand,learned I as a consumer that my data and account are vulnerable at Sprint. I can't recommend this company because they have not secured their website for consumers in years.

Recently my number was re ported, someone stole the number. Sprint provided a number and gave instructions in the fraud division and said they would have an answer in three days, I allowed double the time to be fair and still no resolve and was told by Natalie the supervisor it would take at least another five days. In five days they just turned off service for the number they provided and initially allowed me to believe my account was hacked again. I discovered when my account was hacked the first time that they didn't alter my profile, which would allow the hacker the same entry. What truly happened, Sprint just turned the phone off the second time, leaving me without service and no way of getting through their fraud division without a Sprint account, because you have to be able to enter a working Sprint number to get service from the Fraud Division. I discovered that Sprint as a company, is not doing anything to prevent the reporting, identity thieves are stealing phone numbers for the third party id. Initially, the Sprint Mgr. Tony Paiz, claimed he had never experienced a customer's phone number be stolen. Although he did what he could do to help, and the Fraud department lacked any type of real service resolve because again they left me without service and initially allowed me to believe my account was hacked again, the company has done absolutely nothing on their website to protect consumers from being hacked and according to several Google searches this issue has occurred for years. Yes, my account was hacked at Sprint and no it doesn't seem Sprint is doing anything to stop the hacking. I first hand,learned I as a consumer that my data and account are vulnerable at Sprint. I can't recommend this company because they have not secured their website for consumers in years.

Sprint is a very BAD experience for me. Almost a year now, and no solution ! I moved out of their coverage area and they could not provide service to me. Sprint sent me an e-mail acknowledging they could not provide service in my area and therefore would let me out of my contract without any charge, per their contract. I followed all their instructions and returned my device. I have proof they received the phone back, and proper credit for it, and proof that they were to cancel without any charge. THEN… they charged me for cancelling the contract and after 20+ phone calls, promises that this would be credited back, and fixed, letters and more phone calls, they sent me to collections, twice ! It is almost a year later and I am still fighting to have them fix it ! Diversified Adjustment Agency has received all the proof, but a Sprint rep has not told them there is no balance owed , so they keep threatening me. What a nightmare !! I returned my husbands phone for the same reasons, did the same process, and no charges. THEN , we ending up paying his last bill twice… as they then said it was a cancellation charge ! So wrong ! Your overseas operators don't have the tools or information to do their jobs, you keep passing the buck, without any department within Sprint to contact, communicate or provide a solution. Very poor business practices. Shame on Sprint !
I give you a -0- … black hole.. no star !

Sprint is a very BAD experience for me. Almost a year now, and no solution ! I moved out of their coverage area and they could not provide service to me. Sprint sent me an e-mail acknowledging they could not provide service in my area and therefore would let me out of my contract without any charge, per their contract. I followed all their instructions and returned my device. I have proof they received the phone back, and proper credit for it, and proof that they were to cancel without any charge. THEN… they charged me for cancelling the contract and after 20+ phone calls, promises that this would be credited back, and fixed, letters and more phone calls, they sent me to collections, twice ! It is almost a year later and I am still fighting to have them fix it ! Diversified Adjustment Agency has received all the proof, but a Sprint rep has not told them there is no balance owed , so they keep threatening me. What a nightmare !! I returned my husbands phone for the same reasons, did the same process, and no charges. THEN , we ending up paying his last bill twice… as they then said it was a cancellation charge ! So wrong ! Your overseas operators don't have the tools or information to do their jobs, you keep passing the buck, without any department within Sprint to contact, communicate or provide a solution. Very poor business practices. Shame on Sprint !
I give you a -0- … black hole.. no star !

Sprint is a very BAD experience for me. Almost a year now, and no solution ! I moved out of their coverage area and they could not provide service to me. Sprint sent me an e-mail acknowledging they could not provide service in my area and therefore would let me out of my contract without any charge, per their contract. I followed all their instructions and returned my device. I have proof they received the phone back, and proper credit for it, and proof that they were to cancel without any charge. THEN… they charged me for cancelling the contract and after 20+ phone calls, promises that this would be credited back, and fixed, letters and more phone calls, they sent me to collections, twice ! It is almost a year later and I am still fighting to have them fix it ! Diversified Adjustment Agency has received all the proof, but a Sprint rep has not told them there is no balance owed , so they keep threatening me. What a nightmare !! I returned my husbands phone for the same reasons, did the same process, and no charges. THEN , we ending up paying his last bill twice… as they then said it was a cancellation charge ! So wrong ! Your overseas operators don't have the tools or information to do their jobs, you keep passing the buck, without any department within Sprint to contact, communicate or provide a solution. Very poor business practices. Shame on Sprint !
I give you a -0- … black hole.. no star !

Sprint is a very BAD experience for me. Almost a year now, and no solution ! I moved out of their coverage area and they could not provide service to me. Sprint sent me an e-mail acknowledging they could not provide service in my area and therefore would let me out of my contract without any charge, per their contract. I followed all their instructions and returned my device. I have proof they received the phone back, and proper credit for it, and proof that they were to cancel without any charge. THEN… they charged me for cancelling the contract and after 20+ phone calls, promises that this would be credited back, and fixed, letters and more phone calls, they sent me to collections, twice ! It is almost a year later and I am still fighting to have them fix it ! Diversified Adjustment Agency has received all the proof, but a Sprint rep has not told them there is no balance owed , so they keep threatening me. What a nightmare !! I returned my husbands phone for the same reasons, did the same process, and no charges. THEN , we ending up paying his last bill twice… as they then said it was a cancellation charge ! So wrong ! Your overseas operators don't have the tools or information to do their jobs, you keep passing the buck, without any department within Sprint to contact, communicate or provide a solution. Very poor business practices. Shame on Sprint !
I give you a -0- … black hole.. no star !

Sprint is a very BAD experience for me. Almost a year now, and no solution ! I moved out of their coverage area and they could not provide service to me. Sprint sent me an e-mail acknowledging they could not provide service in my area and therefore would let me out of my contract without any charge, per their contract. I followed all their instructions and returned my device. I have proof they received the phone back, and proper credit for it, and proof that they were to cancel without any charge. THEN… they charged me for cancelling the contract and after 20+ phone calls, promises that this would be credited back, and fixed, letters and more phone calls, they sent me to collections, twice ! It is almost a year later and I am still fighting to have them fix it ! Diversified Adjustment Agency has received all the proof, but a Sprint rep has not told them there is no balance owed , so they keep threatening me. What a nightmare !! I returned my husbands phone for the same reasons, did the same process, and no charges. THEN , we ending up paying his last bill twice… as they then said it was a cancellation charge ! So wrong ! Your overseas operators don't have the tools or information to do their jobs, you keep passing the buck, without any department within Sprint to contact, communicate or provide a solution. Very poor business practices. Shame on Sprint !
I give you a -0- … black hole.. no star !

On August 26, I called Sprint to cancel my cell phone and asked them to charge my credit card with the balance of my account and for the device. Well, they did. Now, a month and a half later I'm getting a bill and several letters of late payment. Right now I'm on the phone talking to them after waiting for an hour to speak with a manager. They say that they didn't charge my credit card anything and that I have to pay for any late fees.
I would not go back to Sprint ever again! This company is dishonest with its customers and its customer service representatives are very rude.
I'm giving Sprint one star just because I can't give them half a star.

On August 26, I called Sprint to cancel my cell phone and asked them to charge my credit card with the balance of my account and for the device. Well, they did. Now, a month and a half later I'm getting a bill and several letters of late payment. Right now I'm on the phone talking to them after waiting for an hour to speak with a manager. They say that they didn't charge my credit card anything and that I have to pay for any late fees.
I would not go back to Sprint ever again! This company is dishonest with its customers and its customer service representatives are very rude.
I'm giving Sprint one star just because I can't give them half a star.

On August 26, I called Sprint to cancel my cell phone and asked them to charge my credit card with the balance of my account and for the device. Well, they did. Now, a month and a half later I'm getting a bill and several letters of late payment. Right now I'm on the phone talking to them after waiting for an hour to speak with a manager. They say that they didn't charge my credit card anything and that I have to pay for any late fees.
I would not go back to Sprint ever again! This company is dishonest with its customers and its customer service representatives are very rude.
I'm giving Sprint one star just because I can't give them half a star.

On August 26, I called Sprint to cancel my cell phone and asked them to charge my credit card with the balance of my account and for the device. Well, they did. Now, a month and a half later I'm getting a bill and several letters of late payment. Right now I'm on the phone talking to them after waiting for an hour to speak with a manager. They say that they didn't charge my credit card anything and that I have to pay for any late fees.
I would not go back to Sprint ever again! This company is dishonest with its customers and its customer service representatives are very rude.
I'm giving Sprint one star just because I can't give them half a star.

On August 26, I called Sprint to cancel my cell phone and asked them to charge my credit card with the balance of my account and for the device. Well, they did. Now, a month and a half later I'm getting a bill and several letters of late payment. Right now I'm on the phone talking to them after waiting for an hour to speak with a manager. They say that they didn't charge my credit card anything and that I have to pay for any late fees.
I would not go back to Sprint ever again! This company is dishonest with its customers and its customer service representatives are very rude.
I'm giving Sprint one star just because I can't give them half a star.

My sister purchased the wrong phones so we went back to the sprint store. And found out real quick that it was third party and they don't follow the same rules as a corporate store. In order to return our phones the manager and workers were adamant about charging my sister and I a fee for them to take our phones back after one day. No one, not even the manager seemed to be aware of the 14 day money back garuntee. We've spent two mornings in side these stores with no help. We've called plenty of customer service reps who sent us back to the store. Until one honest rep informed the sprint store about the NSS. And guided them through what they should have known. This store is operating under sprint and charging people money for their benefit. After they realized there was a rule they couldn't ignore.the 115 dollars we thought we were getting back was NOT returned. Instead they kept the fee for activation. Which also shouldn't have been taken. We're out money..time. And cell phones because we went to this store. Which the representative sent us

My sister purchased the wrong phones so we went back to the sprint store. And found out real quick that it was third party and they don't follow the same rules as a corporate store. In order to return our phones the manager and workers were adamant about charging my sister and I a fee for them to take our phones back after one day. No one, not even the manager seemed to be aware of the 14 day money back garuntee. We've spent two mornings in side these stores with no help. We've called plenty of customer service reps who sent us back to the store. Until one honest rep informed the sprint store about the NSS. And guided them through what they should have known. This store is operating under sprint and charging people money for their benefit. After they realized there was a rule they couldn't ignore.the 115 dollars we thought we were getting back was NOT returned. Instead they kept the fee for activation. Which also shouldn't have been taken. We're out money..time. And cell phones because we went to this store. Which the representative sent us

My sister purchased the wrong phones so we went back to the sprint store. And found out real quick that it was third party and they don't follow the same rules as a corporate store. In order to return our phones the manager and workers were adamant about charging my sister and I a fee for them to take our phones back after one day. No one, not even the manager seemed to be aware of the 14 day money back garuntee. We've spent two mornings in side these stores with no help. We've called plenty of customer service reps who sent us back to the store. Until one honest rep informed the sprint store about the NSS. And guided them through what they should have known. This store is operating under sprint and charging people money for their benefit. After they realized there was a rule they couldn't ignore.the 115 dollars we thought we were getting back was NOT returned. Instead they kept the fee for activation. Which also shouldn't have been taken. We're out money..time. And cell phones because we went to this store. Which the representative sent us

My sister purchased the wrong phones so we went back to the sprint store. And found out real quick that it was third party and they don't follow the same rules as a corporate store. In order to return our phones the manager and workers were adamant about charging my sister and I a fee for them to take our phones back after one day. No one, not even the manager seemed to be aware of the 14 day money back garuntee. We've spent two mornings in side these stores with no help. We've called plenty of customer service reps who sent us back to the store. Until one honest rep informed the sprint store about the NSS. And guided them through what they should have known. This store is operating under sprint and charging people money for their benefit. After they realized there was a rule they couldn't ignore.the 115 dollars we thought we were getting back was NOT returned. Instead they kept the fee for activation. Which also shouldn't have been taken. We're out money..time. And cell phones because we went to this store. Which the representative sent us

My sister purchased the wrong phones so we went back to the sprint store. And found out real quick that it was third party and they don't follow the same rules as a corporate store. In order to return our phones the manager and workers were adamant about charging my sister and I a fee for them to take our phones back after one day. No one, not even the manager seemed to be aware of the 14 day money back garuntee. We've spent two mornings in side these stores with no help. We've called plenty of customer service reps who sent us back to the store. Until one honest rep informed the sprint store about the NSS. And guided them through what they should have known. This store is operating under sprint and charging people money for their benefit. After they realized there was a rule they couldn't ignore.the 115 dollars we thought we were getting back was NOT returned. Instead they kept the fee for activation. Which also shouldn't have been taken. We're out money..time. And cell phones because we went to this store. Which the representative sent us

SPRINT is the worst customer service provider of any type that I have ever worked with. They will charge fees that are not valid and absolutely refuse to help you resolve them. When you call to work it out they hang up on you, transfer you to a number that doesn't answer, give you a non-working number to call, and put you on hold for an hour and never come back. They effectively HIJACK their customers and hold them to a one sided contract, knowing that if you cancel a payment they will stop your service and damage your credit rating. Pay a little extra for Verizon or any other honest company and save yourself hours of frustration. Honestly, SPRINT is where the consumer has no rights!