Sprint Now Part of T-Mobile

Words can't describe how disgusted my wife and I are with Sprint and the store in Middleburg Heights, OH. I was a customer for 12 years and my wife for quite longer when we decided to upgrade to smartphones. We went into the Middleburgh Heights, OH store during a supposed 2 for 1 Galaxy sale. We bought the phones and liked them and then noticed on our bill we were being charged for buying both phones. I called the store and went in and was told it would be fixed. I finally went in a while later and was told by the Assistant Manager Nick that the sales associate that sold us the phones lied to us and we were not eligible for the sale. He also told us that the only way we could get our money back was if we called or visited the sales associate that lied to us at his new store and got him to admit that he lied to us. I thought the assistant manager was kidding. I called the customer service line only to be told that the correction could only be made at the store. Oh and I've been in the military 23 years and was told I would get a 15% discount. The discount is $5 for me an my wife on the wireless plan. My wife and I are waiting for the 2 year payment plan to be over and we ditching this lying and cheating company the first chance we get. Seeing the thousands and thousands of complaints on here I know that I'm not the only one who has been lied to and cheated.

Words can't describe how disgusted my wife and I are with Sprint and the store in Middleburg Heights, OH. I was a customer for 12 years and my wife for quite longer when we decided to upgrade to smartphones. We went into the Middleburgh Heights, OH store during a supposed 2 for 1 Galaxy sale. We bought the phones and liked them and then noticed on our bill we were being charged for buying both phones. I called the store and went in and was told it would be fixed. I finally went in a while later and was told by the Assistant Manager Nick that the sales associate that sold us the phones lied to us and we were not eligible for the sale. He also told us that the only way we could get our money back was if we called or visited the sales associate that lied to us at his new store and got him to admit that he lied to us. I thought the assistant manager was kidding. I called the customer service line only to be told that the correction could only be made at the store. Oh and I've been in the military 23 years and was told I would get a 15% discount. The discount is $5 for me an my wife on the wireless plan. My wife and I are waiting for the 2 year payment plan to be over and we ditching this lying and cheating company the first chance we get. Seeing the thousands and thousands of complaints on here I know that I'm not the only one who has been lied to and cheated.

I canceled service with sprint in March but still continue receiving the bills from them in June. Few representatives I spoke on the phone with throughout this time assured me that their charge is the last one and I will not be receiving anything else ( until the next bill shows up). Costumer service is not effective, they either redirecting you to another line, where no one picks up the phone, or just hang up on you. Definitely stay away!!!!

I canceled service with sprint in March but still continue receiving the bills from them in June. Few representatives I spoke on the phone with throughout this time assured me that their charge is the last one and I will not be receiving anything else ( until the next bill shows up). Costumer service is not effective, they either redirecting you to another line, where no one picks up the phone, or just hang up on you. Definitely stay away!!!!

I canceled service with sprint in March but still continue receiving the bills from them in June. Few representatives I spoke on the phone with throughout this time assured me that their charge is the last one and I will not be receiving anything else ( until the next bill shows up). Costumer service is not effective, they either redirecting you to another line, where no one picks up the phone, or just hang up on you. Definitely stay away!!!!

I canceled service with sprint in March but still continue receiving the bills from them in June. Few representatives I spoke on the phone with throughout this time assured me that their charge is the last one and I will not be receiving anything else ( until the next bill shows up). Costumer service is not effective, they either redirecting you to another line, where no one picks up the phone, or just hang up on you. Definitely stay away!!!!

Unable to get beyond a customer service representative that can look at or adjust my account. Will place me on hold to talk to account services and makes promises to call back but do not. I reached out to social media and they stated they could not see any notes. They were unable to connect with account services and see what my contract was. Customer Service is deplorable and they change my bill monthly with a new excuse each time.

Unable to get beyond a customer service representative that can look at or adjust my account. Will place me on hold to talk to account services and makes promises to call back but do not. I reached out to social media and they stated they could not see any notes. They were unable to connect with account services and see what my contract was. Customer Service is deplorable and they change my bill monthly with a new excuse each time.

Unable to get beyond a customer service representative that can look at or adjust my account. Will place me on hold to talk to account services and makes promises to call back but do not. I reached out to social media and they stated they could not see any notes. They were unable to connect with account services and see what my contract was. Customer Service is deplorable and they change my bill monthly with a new excuse each time.

Unable to get beyond a customer service representative that can look at or adjust my account. Will place me on hold to talk to account services and makes promises to call back but do not. I reached out to social media and they stated they could not see any notes. They were unable to connect with account services and see what my contract was. Customer Service is deplorable and they change my bill monthly with a new excuse each time.

A salesmen came to my house, I was perfectly happy with the service I had which was cricket never had an issue I had that service for over 10 years. The salesmen told me he could match the price of my current plan with cricket to switch to sprint I was hesitant but after my husband and I spoke we decided to switch. I just received my 1st bill and it was 71 dollars over the price I was told it would be!! I am not happy at all was on the phone with sprint for 30 mins only to be told there is nothing they can do not only was I scammed out of 71 dollars they wasted 30 of my time with no resolution! So I should've trusted my gut feeling I will finish out my contract with this company and will go back to my original service provider I never should've left them after 10 years of loyal service!

A salesmen came to my house, I was perfectly happy with the service I had which was cricket never had an issue I had that service for over 10 years. The salesmen told me he could match the price of my current plan with cricket to switch to sprint I was hesitant but after my husband and I spoke we decided to switch. I just received my 1st bill and it was 71 dollars over the price I was told it would be!! I am not happy at all was on the phone with sprint for 30 mins only to be told there is nothing they can do not only was I scammed out of 71 dollars they wasted 30 of my time with no resolution! So I should've trusted my gut feeling I will finish out my contract with this company and will go back to my original service provider I never should've left them after 10 years of loyal service!

A salesmen came to my house, I was perfectly happy with the service I had which was cricket never had an issue I had that service for over 10 years. The salesmen told me he could match the price of my current plan with cricket to switch to sprint I was hesitant but after my husband and I spoke we decided to switch. I just received my 1st bill and it was 71 dollars over the price I was told it would be!! I am not happy at all was on the phone with sprint for 30 mins only to be told there is nothing they can do not only was I scammed out of 71 dollars they wasted 30 of my time with no resolution! So I should've trusted my gut feeling I will finish out my contract with this company and will go back to my original service provider I never should've left them after 10 years of loyal service!

A salesmen came to my house, I was perfectly happy with the service I had which was cricket never had an issue I had that service for over 10 years. The salesmen told me he could match the price of my current plan with cricket to switch to sprint I was hesitant but after my husband and I spoke we decided to switch. I just received my 1st bill and it was 71 dollars over the price I was told it would be!! I am not happy at all was on the phone with sprint for 30 mins only to be told there is nothing they can do not only was I scammed out of 71 dollars they wasted 30 of my time with no resolution! So I should've trusted my gut feeling I will finish out my contract with this company and will go back to my original service provider I never should've left them after 10 years of loyal service!

On June 7, 2018 I went inside of Best Buy to upgrade my iPhone 6 to a iPhone X. Currently I pay $50 a month unlimited plan plus taxes and fees. However an hour after I purchased my new phone, I received a text stating that my plan changed. No one notified me when purchaseing the phone that my plan would change. But my plan went from $50 a month to $65. It is very unethical because I now wasted time purchasing this new phone to return it tomorrow.

On June 7, 2018 I went inside of Best Buy to upgrade my iPhone 6 to a iPhone X. Currently I pay $50 a month unlimited plan plus taxes and fees. However an hour after I purchased my new phone, I received a text stating that my plan changed. No one notified me when purchaseing the phone that my plan would change. But my plan went from $50 a month to $65. It is very unethical because I now wasted time purchasing this new phone to return it tomorrow.

On June 7, 2018 I went inside of Best Buy to upgrade my iPhone 6 to a iPhone X. Currently I pay $50 a month unlimited plan plus taxes and fees. However an hour after I purchased my new phone, I received a text stating that my plan changed. No one notified me when purchaseing the phone that my plan would change. But my plan went from $50 a month to $65. It is very unethical because I now wasted time purchasing this new phone to return it tomorrow.

On June 7, 2018 I went inside of Best Buy to upgrade my iPhone 6 to a iPhone X. Currently I pay $50 a month unlimited plan plus taxes and fees. However an hour after I purchased my new phone, I received a text stating that my plan changed. No one notified me when purchaseing the phone that my plan would change. But my plan went from $50 a month to $65. It is very unethical because I now wasted time purchasing this new phone to return it tomorrow.

This company has the WORST customer service ever!!! My husband and I have been dealing with a billing issue on my husbands account for OVER 6 MONTHS and still have not been able to get it resolved! Back in October of 2017 my husband upgraded his phone during one of sprints deals, turn your old iphone in and receive a monthly credit towards the new iphone. So instead of paying the full price monthly of $33 he would get a credit of $19 and the phone would be $13/month. Well we found out the employee who did his upgrade actually STOLE HIS OLD IPHONE and activated under her mothers account. So sprint had no record of my husband turning in his old phone which is why his account was not reflecting the correct amount. Sprint has admitted the employee did not follow proper procedures but has yet to correct his account!! We filed a complaint through Revdex.com and the 2 people we spoke to there were so EXTREMELY RUDE! Would not let us get a word in and explain the situation. They even went ahead and closed out the complaint even though the account has clearly not been fixed yet!! This has been such a complete nightmare and so frustrating. Worst company we have ever dealt with! They are quick to harass you when they need to take your money but when they mess up and it's clearly a company issue/mistake then the customer doesn't matter, we are pretty much told "sorry for your luck".

This company has the WORST customer service ever!!! My husband and I have been dealing with a billing issue on my husbands account for OVER 6 MONTHS and still have not been able to get it resolved! Back in October of 2017 my husband upgraded his phone during one of sprints deals, turn your old iphone in and receive a monthly credit towards the new iphone. So instead of paying the full price monthly of $33 he would get a credit of $19 and the phone would be $13/month. Well we found out the employee who did his upgrade actually STOLE HIS OLD IPHONE and activated under her mothers account. So sprint had no record of my husband turning in his old phone which is why his account was not reflecting the correct amount. Sprint has admitted the employee did not follow proper procedures but has yet to correct his account!! We filed a complaint through Revdex.com and the 2 people we spoke to there were so EXTREMELY RUDE! Would not let us get a word in and explain the situation. They even went ahead and closed out the complaint even though the account has clearly not been fixed yet!! This has been such a complete nightmare and so frustrating. Worst company we have ever dealt with! They are quick to harass you when they need to take your money but when they mess up and it's clearly a company issue/mistake then the customer doesn't matter, we are pretty much told "sorry for your luck".