Sprint Now Part of T-Mobile

Sprint has to have the worst service of anyone. Constantly raising my bill and getting slower then 3g service. I highly recommend people read the fine print and do research on sprint before thinking of switching.

Sprint is a rip off.... I disconnected phone and paid balance.... they sent more bills with 90% late fees. I called and paid off assured it was paid. A year later a collection company calls and said a $4 balance remaining accumulated $120 bill.. There customer service just forwards to collections company... THEY ARE A RIP OFF WITH THIS LATE FEE SCAM

Sprint is a rip off.... I disconnected phone and paid balance.... they sent more bills with 90% late fees. I called and paid off assured it was paid. A year later a collection company calls and said a $4 balance remaining accumulated $120 bill.. There customer service just forwards to collections company... THEY ARE A RIP OFF WITH THIS LATE FEE SCAM

Consumers beware - for an international telecommunications giant, Sprint and its employees have a lot of trouble using a telephone for outbound calls. Simply put, my interactions and experiences with Sprint have been underwhelming. Their responses to my growing concerns have been nonexistent. Beginning June 5, 2018, Sprint and its associates have passed the buck and taken no responsibility to provide me, a former paying customer and potential future customer, any type of resolution for my concerns. On June 8, after overcoming the many call center blockades and moving up the chain of command, I was contacted by the Executive Escalation department. Although they contacted me at the same number I provided for callback originally, and also the exact same number I ported out to another carrier 3 years before, the name of the intended customer they were supposed to contact was not me! Had I not insisted on speaking to a manager, I wonder if I would have ever gotten a callback! After insisting on speaking to a supervisor, I was transferred to Kay M., a manager with Sprint's escalation department. After discussing my concerns with Kay, she assured me that I would hear back from her within 72 hours. Kay advised me her normal working hours were 10AM-6PM MST M-F, but the upcoming week she would only be working half days. She provided me with her direct contact number for my records before we disconnected the call. Skip ahead 3 days to June 11 - no callback yet, but I was hopeful and exercised patience. Fast forward another 7 days to June 18 - still no callback, so I opted to initiate contact and gave Kay a call. Although I called during her normal working hours, I reached her voicemail and left a message with my contact information - I repeated these steps the following day on June 19, and once more today. Today is June 21, and Kay now has three voicemails from me, all unreturned. Kay's voicemail recording kindly provides a number to contact in case of emergencies, and it turns out it's a direct number to the Executive Escalations department. I reached an associate on this "emergency" number and asked to speak to Kay - unfortunately, she had left early today. The associate told me he would email Kay with a request to contact me. I asked if the associate would carbon copy Kay's supervisor, a senior manager named Carol, to the email. I have now gone a total of 13 days, or 312 hours, or 18,720 minutes, or 1,123,200 seconds without an attempt by Sprint or its associates to reach me. Sprint clearly does not respect the time of its consumers, and their management team seems far too concerned with avoiding and ignoring customer concerns.
Who matters to you most if not the consumer? What are the values you instill in your employees? Where did the idea of customer service disappear to? When did you start taking future clients for granted? Why can't Kay return my phone calls in a timely fashion? How would you feel in my position?

Consumers beware - for an international telecommunications giant, Sprint and its employees have a lot of trouble using a telephone for outbound calls. Simply put, my interactions and experiences with Sprint have been underwhelming. Their responses to my growing concerns have been nonexistent. Beginning June 5, 2018, Sprint and its associates have passed the buck and taken no responsibility to provide me, a former paying customer and potential future customer, any type of resolution for my concerns. On June 8, after overcoming the many call center blockades and moving up the chain of command, I was contacted by the Executive Escalation department. Although they contacted me at the same number I provided for callback originally, and also the exact same number I ported out to another carrier 3 years before, the name of the intended customer they were supposed to contact was not me! Had I not insisted on speaking to a manager, I wonder if I would have ever gotten a callback! After insisting on speaking to a supervisor, I was transferred to Kay M., a manager with Sprint's escalation department. After discussing my concerns with Kay, she assured me that I would hear back from her within 72 hours. Kay advised me her normal working hours were 10AM-6PM MST M-F, but the upcoming week she would only be working half days. She provided me with her direct contact number for my records before we disconnected the call. Skip ahead 3 days to June 11 - no callback yet, but I was hopeful and exercised patience. Fast forward another 7 days to June 18 - still no callback, so I opted to initiate contact and gave Kay a call. Although I called during her normal working hours, I reached her voicemail and left a message with my contact information - I repeated these steps the following day on June 19, and once more today. Today is June 21, and Kay now has three voicemails from me, all unreturned. Kay's voicemail recording kindly provides a number to contact in case of emergencies, and it turns out it's a direct number to the Executive Escalations department. I reached an associate on this "emergency" number and asked to speak to Kay - unfortunately, she had left early today. The associate told me he would email Kay with a request to contact me. I asked if the associate would carbon copy Kay's supervisor, a senior manager named Carol, to the email. I have now gone a total of 13 days, or 312 hours, or 18,720 minutes, or 1,123,200 seconds without an attempt by Sprint or its associates to reach me. Sprint clearly does not respect the time of its consumers, and their management team seems far too concerned with avoiding and ignoring customer concerns.
Who matters to you most if not the consumer? What are the values you instill in your employees? Where did the idea of customer service disappear to? When did you start taking future clients for granted? Why can't Kay return my phone calls in a timely fashion? How would you feel in my position?

Lots of lies from reps to get your service

Lots of lies from reps to get your service

Lots of lies from reps to get your service

Update 6/23*** liz the store manager promiced my credit to be on my account on the 19th... She said she had to wait until my 14 days of returning the phones is up. And by the 19th it would be posted to my account Today is the 21st I walked into the store and go figure no credit. Unbelievable you cannot trust anybody in this store they are trying to rip you off and they lie to you left and right.***
I have had some bad customer service here and there and different places over the last 10 years in general but by far this is the worst experience I ever had.
First review 6/16 ***Just wanna start by saying I been with Sprint for 10 years. Paid every single bill on time spent thousands of dollars in the last 10 years for new phone speakers.....I originally had great customer service at this location about 10 months ago now that I wanted to move my daughters into my plan for there birthday with upgraded phones and upgrade my husband's phone I went back to this location and was helped by Aaron. Don't get me wrong he was great that day talk to me about his life got to know me very helpful but little did I know he didn't know what he was doing he said my phone bill was gonna be $195 a month after taxes. My 1st build comes in at $231 and some change. He specifically knew I was trying to stay around a $180 he knew I wasn't gonna pay more than $200 cause I specifically said that. Well man he got me apparently he forgot to mention the new $30 Service fee for one of the lines I added. Pretty random right. After 2 hours of being in the store that day 2 hours being there today and about an hour of being on the phone will customer service they have credited my account but it still does not satisfy me because people should know what they're doing from the gate and I am still paying $240 out of pocket by the time the 18 months is up that was never told to me... I am the type of person who asks all the right questions so I know exactly how my monthly payment is gonna be. Thank God customer service is gonna do a feedback to their store. Andrea the store manager Did have a lot of patience with me because I came in their hot, But she was just so quick to be like just bring back the phone and you won't have to pay the service fee like I'm gonna tell my 8 year old daughter sorry the new phone I gave you for your birthday I need back. I will be writing Revdex.com about this location and I will be blasting it all over that this store is very misleading. Do not shop here or sprint for that matter. Being 10 yrs with the company has never paid off. Being a loyal customer does not give you Any kind of deals they only provide the deals to the new customers that come in from a different service and after 1 yr your bill will go up a lot quote from store manager.

Update 6/23*** liz the store manager promiced my credit to be on my account on the 19th... She said she had to wait until my 14 days of returning the phones is up. And by the 19th it would be posted to my account Today is the 21st I walked into the store and go figure no credit. Unbelievable you cannot trust anybody in this store they are trying to rip you off and they lie to you left and right.***
I have had some bad customer service here and there and different places over the last 10 years in general but by far this is the worst experience I ever had.
First review 6/16 ***Just wanna start by saying I been with Sprint for 10 years. Paid every single bill on time spent thousands of dollars in the last 10 years for new phone speakers.....I originally had great customer service at this location about 10 months ago now that I wanted to move my daughters into my plan for there birthday with upgraded phones and upgrade my husband's phone I went back to this location and was helped by Aaron. Don't get me wrong he was great that day talk to me about his life got to know me very helpful but little did I know he didn't know what he was doing he said my phone bill was gonna be $195 a month after taxes. My 1st build comes in at $231 and some change. He specifically knew I was trying to stay around a $180 he knew I wasn't gonna pay more than $200 cause I specifically said that. Well man he got me apparently he forgot to mention the new $30 Service fee for one of the lines I added. Pretty random right. After 2 hours of being in the store that day 2 hours being there today and about an hour of being on the phone will customer service they have credited my account but it still does not satisfy me because people should know what they're doing from the gate and I am still paying $240 out of pocket by the time the 18 months is up that was never told to me... I am the type of person who asks all the right questions so I know exactly how my monthly payment is gonna be. Thank God customer service is gonna do a feedback to their store. Andrea the store manager Did have a lot of patience with me because I came in their hot, But she was just so quick to be like just bring back the phone and you won't have to pay the service fee like I'm gonna tell my 8 year old daughter sorry the new phone I gave you for your birthday I need back. I will be writing Revdex.com about this location and I will be blasting it all over that this store is very misleading. Do not shop here or sprint for that matter. Being 10 yrs with the company has never paid off. Being a loyal customer does not give you Any kind of deals they only provide the deals to the new customers that come in from a different service and after 1 yr your bill will go up a lot quote from store manager.

Sprint customer service personnel do not want to resolve issues. When I contacted them through their chatting system, one customer rep tried to transfer to another rep. Eventually they asked me to call to their escalation. Later their escalator transferrred the call to seller rep. It is disappointing they could not resolve customer issues and intend to transfer the call. The last caller started again what I am really looking for. After having discussion for about 40-45 minutes, I have to explain again what I am really looking for resolutions. This is just a very bad experience. Additionally their iPhone forever ad is deceptive. After using iPhone 7+ more than 12 months, I have planned to upgrade my iphone. I thought I do need to pay anything if I upgrade to new iPhone based on their program. However based on customer reps I need to pay additional $31 each months if I upgrade from iPhone 7+ to iPhone 8+. Their ad is very deceptive and confusing. I am planning to switch from this carrier to a different carrier.

Sprint customer service personnel do not want to resolve issues. When I contacted them through their chatting system, one customer rep tried to transfer to another rep. Eventually they asked me to call to their escalation. Later their escalator transferrred the call to seller rep. It is disappointing they could not resolve customer issues and intend to transfer the call. The last caller started again what I am really looking for. After having discussion for about 40-45 minutes, I have to explain again what I am really looking for resolutions. This is just a very bad experience. Additionally their iPhone forever ad is deceptive. After using iPhone 7+ more than 12 months, I have planned to upgrade my iphone. I thought I do need to pay anything if I upgrade to new iPhone based on their program. However based on customer reps I need to pay additional $31 each months if I upgrade from iPhone 7+ to iPhone 8+. Their ad is very deceptive and confusing. I am planning to switch from this carrier to a different carrier.

Sprint customer service personnel do not want to resolve issues. When I contacted them through their chatting system, one customer rep tried to transfer to another rep. Eventually they asked me to call to their escalation. Later their escalator transferrred the call to seller rep. It is disappointing they could not resolve customer issues and intend to transfer the call. The last caller started again what I am really looking for. After having discussion for about 40-45 minutes, I have to explain again what I am really looking for resolutions. This is just a very bad experience. Additionally their iPhone forever ad is deceptive. After using iPhone 7+ more than 12 months, I have planned to upgrade my iphone. I thought I do need to pay anything if I upgrade to new iPhone based on their program. However based on customer reps I need to pay additional $31 each months if I upgrade from iPhone 7+ to iPhone 8+. Their ad is very deceptive and confusing. I am planning to switch from this carrier to a different carrier.

We switched from Sprint to another carrier after relocating. The Sprint coverage was just not good in the area. The new carrier had a deal where they would cover up to a certain amount of the outstanding balance on the Sprint account. Apparently, that didn't work out so well, and we were left with a Sprint balance of $1,496.88. A collections agent (IC Systems) was assigned by Sprint to collect the outstanding balance. So far, no problem. After a short discussion with IC Systems, we fully and completely settled our Sprint account for $998.94. AFTER we settled, Sprint CONTINUED to charge our credit card for an additional $355.88 (a) first stating that they had no record of the settlement, and (b) then stating that the settlement did not include additional early termination fees. Either IC Systems did not advise Sprint that the account had been settled, or Sprint is counting on us not making a big deal about having the additional post-settlement charge. Both are unfair and deceptive collection practices. The customer support that I received leads me to believe that this is HARDLY the first instance like this. In fact, Sprint's customer service agent suggested that the collections agent may not have even been working for Sprint. Laughable.

We switched from Sprint to another carrier after relocating. The Sprint coverage was just not good in the area. The new carrier had a deal where they would cover up to a certain amount of the outstanding balance on the Sprint account. Apparently, that didn't work out so well, and we were left with a Sprint balance of $1,496.88. A collections agent (IC Systems) was assigned by Sprint to collect the outstanding balance. So far, no problem. After a short discussion with IC Systems, we fully and completely settled our Sprint account for $998.94. AFTER we settled, Sprint CONTINUED to charge our credit card for an additional $355.88 (a) first stating that they had no record of the settlement, and (b) then stating that the settlement did not include additional early termination fees. Either IC Systems did not advise Sprint that the account had been settled, or Sprint is counting on us not making a big deal about having the additional post-settlement charge. Both are unfair and deceptive collection practices. The customer support that I received leads me to believe that this is HARDLY the first instance like this. In fact, Sprint's customer service agent suggested that the collections agent may not have even been working for Sprint. Laughable.

We switched from Sprint to another carrier after relocating. The Sprint coverage was just not good in the area. The new carrier had a deal where they would cover up to a certain amount of the outstanding balance on the Sprint account. Apparently, that didn't work out so well, and we were left with a Sprint balance of $1,496.88. A collections agent (IC Systems) was assigned by Sprint to collect the outstanding balance. So far, no problem. After a short discussion with IC Systems, we fully and completely settled our Sprint account for $998.94. AFTER we settled, Sprint CONTINUED to charge our credit card for an additional $355.88 (a) first stating that they had no record of the settlement, and (b) then stating that the settlement did not include additional early termination fees. Either IC Systems did not advise Sprint that the account had been settled, or Sprint is counting on us not making a big deal about having the additional post-settlement charge. Both are unfair and deceptive collection practices. The customer support that I received leads me to believe that this is HARDLY the first instance like this. In fact, Sprint's customer service agent suggested that the collections agent may not have even been working for Sprint. Laughable.

We have been working with sprint for about two months to either get the service that they say we are supposed to get or to be released of any and all financial obligations due to the lack of coverage. They say we are supposed to get 4g LTE coverage, however most of the time it is only 1x or at the most 3g. We experience many dropped calls and voice clarity issues. Sprint representatives have promised calls back with resolutions however none have been received. Repair tickets have been generated for tower inspections. Every customer service representative has claimed that it’s an issue with the phones however SIM cards and full diagnostics done at apple store and sprint repair stores reveal a different story. A magic box was supposed to be sent to us, it’s been two weeks and still no box. Would not recommend sprint to anyone!

We have been working with sprint for about two months to either get the service that they say we are supposed to get or to be released of any and all financial obligations due to the lack of coverage. They say we are supposed to get 4g LTE coverage, however most of the time it is only 1x or at the most 3g. We experience many dropped calls and voice clarity issues. Sprint representatives have promised calls back with resolutions however none have been received. Repair tickets have been generated for tower inspections. Every customer service representative has claimed that it’s an issue with the phones however SIM cards and full diagnostics done at apple store and sprint repair stores reveal a different story. A magic box was supposed to be sent to us, it’s been two weeks and still no box. Would not recommend sprint to anyone!

We have been working with sprint for about two months to either get the service that they say we are supposed to get or to be released of any and all financial obligations due to the lack of coverage. They say we are supposed to get 4g LTE coverage, however most of the time it is only 1x or at the most 3g. We experience many dropped calls and voice clarity issues. Sprint representatives have promised calls back with resolutions however none have been received. Repair tickets have been generated for tower inspections. Every customer service representative has claimed that it’s an issue with the phones however SIM cards and full diagnostics done at apple store and sprint repair stores reveal a different story. A magic box was supposed to be sent to us, it’s been two weeks and still no box. Would not recommend sprint to anyone!

Sprint is the worst cell phone company. They do false advertisement when they say they are almost as good as verizon. No where close. I cant drive in my home town without losing my signal. Dropped calls. Then I made a payment arrangement and the system had the wrong amount. I go to edit it and it gets cancelled and my phone is turned off. I get in touch with sprint and get promised a call back and I get nothing. They treated me like I stole from them. Everytime I have a issue I get promised a call back or a plan that will be cheaper and yet my bill keeps going up and no issues have been resolved this with company.