Sprint Now Part of T-Mobile

A new charge every month, even a new phone was charged to the account when it was sent to me as a courtesy replacement ! $460 added to the bill!

Sprint is nothing but a scam. It doesn't matter how much money you put into their company and how long, it is just about the money at the end of the day. They don't care about their customer. They simply just scam consumers because they can. They hire foreigners that don't understand anything and the service sucks so bad you barely get a signal from the left side of your house to the right. I lost my job and have been having a financial hardship and because I used one of sprints courtesy's which is being able to pay my bill online, my card info was saved automatically on their website. When I couldn't afford it I couldn't pay it and have been working on getting all my bills caught up as well as feeding my 4 children, they took it upon themselves to just go into my account and take their money that I owed them. Never once did I receive anything in regards to a payment plan or anything. So now I am out money for my rent for a phone that doesn't even work and I do not have service for. I called sprint multiple times for assistance with my hardship and was told each and every time there was nothing they could do. This company is a scam and I am sickened to have ever been a customer of theirs.

I am not sure when and how they are going to get their act together. However, it appears that they are going to continue to maximize and Enron their way into raising the share prices before the merger.

My family had sprint for 9 years and hated every one of them.
I want to preface that I managed a customer service department for a large company for 3 years and am very familiar with how one operates. Moreover, from a customer's side, myself, I have never once in my life not been able to reasonably conclude an issue with a company's customer service team before dealing with Sprint. This company is an actual SCAM. Here's why:
Over 2 years ago we upgraded our phone lines and added a protection plan to one of them. We got a defective phone (charging port and camera - hardware that should have been warrantied by Samsung), yet despite the phone's warranty AND the protection plan through Sprint, we were still charged to repair it. No sign of water damage or drop damage, yet we still got the bill. Decided right there to cancel the protection plan since obviously it was useless and didn't actually protect anything. We called Spring and were assured it was cancelled. A few months later we still noticed it was on our bill and we were being charged $13 every month for something we had cancelled. We called in another 3 times over a 2 year period to get it removed from the bill, always being assured it was removed, and yet as of this month the charges were still on the bill. Customer service refused to refund the money.
Fast forward to a few months ago when I broken phone forced me to upgrade again. The Sprint team couldn't set up the phone correctly for various reasons (scanning the wrong phone, charging the wrong account, etc.). Their incompetence forced me to sign 2 separate agreements before they got it right. Of course, by the time they did get it on the correct account, the agreement was for the wrong price and I yet again had to call customer service and get it corrected. Did that work? Of course not. It took a trip into the store for them to adjust the price of the phone to the correct amount.
If that wasn't a poor enough buying experience, I also found out that they were charging me for a protection plan I specifically said I did not want. Looks like they forgot to remove it when they had to have me re-sign the second time. Tally up another call to customer service to fix their mistakes and remove an unwanted protection plan (seeing a pattern yet?). IT GETS BETTER. After allegedly having this protection plan cancelled (and the line as a whole later on), we get an email congratulating us for enrolling in the protection plan. What?! Sprint will sign you up for anything against your will and without your consent to squeeze more money from your pocket hoping you don't notice.
Last month we tried to upgrade a second line. Best buy was having a great sale and we went there to purchase the phone. Sprint wouldn't allow the sale to go through. I spent 40 minutes on the phone with customer service in Bestbuy trying to get it corrected. How did that call end? Customer service told us there was no issue they could find, and if we wanted to buy a phone we should just buy it from Sprint instead - except they won't offer the same sale price as Best Buy. They literally stopped us from buying through a Sprint verified distributor just so they could get our money instead.
Here we are now today. After the Best Buy issue, we decided to call it quits with Sprint and switch to T-mobile. A few weeks ago we switched over all of our lines. I call today to cancel Sprint and am told it's already cancelled. Cool - send me a confirmation of that and we're square. I talked to 3 people including the Sprint customer service supervisor, Keisha, and was told that they can't do that. I explained that I have had to call multiple times to cancel services and was always assured over the phone it was taken care of only to continue to be riddled with unapproved charges from Sprint. This time around, I just wanted actual written confirmation that it was cancelled. That way, if I continued to be billed next month, I would have something to reference in my defense. You can only be scammed by a company so many times before not trusting anything they say.
NOTE: SPRINT WILL REFUSE TO GIVE YOU ANYTHING IN WRITING. They said I could assure my account was cancelled because I wouldn't be able to log in... well I definitely still can so now what? Customer service had no answers for me, were of no help, refused to give me any alternative routes to ensure that my account was cancelled, and hung up on me. Albeit I did lose my temper at this point, but when a company refuses to help you and continues to steal money from you over and over again, what other reaction can be expected?
PLEASE SAVE YOURSELF THE STRESS AND NEVER WORK WITH SPRINT. IF YOU HAVE SPRINT, SWITCH TO ANOTHER CARRIER. SPRINT IS NOT WORTH IT.

I have been a sprint customer for several years now and here recently the tower has went down in my area and it has been down for 5 days. I contacted Sprint the first day and was told it would be fixed within a few hours and was offered a $15 bill credit. The next day I come into work and the tower is still down, over the weekend its down and I come in on Monday and its still down. When I contacted customer service I was told to wait another 72 hours and was offered a $10 bill credit for the 5 days I had no service. I told them to keep the $10 because what's the use if I had just paid $220 for a bill and now I can't even use it. I am given the run around now and this is AWFUL. I really do regret the day I switched from Verizon to Sprint.

I joined Sprint in 2016 and it's been the worse customer service that I've ever had from a cell phone provider!!! I left T-Mobile because they stated that I could join Sprint with 4 lines for $180.00 including my new phones. My bill was actually $280. No one could assist me and help me stating that they are not responsible for what the retail sprints stores quoted me on pricing. I've had several other issues as well with billing. Fast forward to June 2018 when I called the representative and told him that I was being charge $10 a month for Tidal and to please remove the charges, he told me that he would and that he recommended that I sign up for auto pay that would shave $7.99 off per line. When I received my next bill, Tidal was still on the account and Sprint had upgraded me to a plan that I didn't ask to be upgraded to which increased my bill by $130. Again I was told there was no other option to decrease my bill and that they were not sure why I was told the previous information. This has been a common theme with Sprint since I've joined and I'm stuck with them until I pay off my leased phones. I would not recommend this provider to anyone. DO NOT LEAVE YOUR CELL PHONE PROVIDERS WITH PROMISES OF LOWER BILLS AND BETTER RECEPTION!

I joined Sprint in 2016 and it's been the worse customer service that I've ever had from a cell phone provider!!! I left T-Mobile because they stated that I could join Sprint with 4 lines for $180.00 including my new phones. My bill was actually $280. No one could assist me and help me stating that they are not responsible for what the retail sprints stores quoted me on pricing. I've had several other issues as well with billing. Fast forward to June 2018 when I called the representative and told him that I was being charge $10 a month for Tidal and to please remove the charges, he told me that he would and that he recommended that I sign up for auto pay that would shave $7.99 off per line. When I received my next bill, Tidal was still on the account and Sprint had upgraded me to a plan that I didn't ask to be upgraded to which increased my bill by $130. Again I was told there was no other option to decrease my bill and that they were not sure why I was told the previous information. This has been a common theme with Sprint since I've joined and I'm stuck with them until I pay off my leased phones. I would not recommend this provider to anyone. DO NOT LEAVE YOUR CELL PHONE PROVIDERS WITH PROMISES OF LOWER BILLS AND BETTER RECEPTION!

I am a new customer of sprint. I was with a different carrier for more than 10 years. I switched 4 lines to sprint when they were offering the iPhoneX lease deal. Within the last month I had to make 10 calls and my lines were interrupted twice. When you call their helpdesk, they appear to be listening and make offers to clear issues, but they don't follow through.
I regret that I switched to Sprint. I will honor the contract, but will definitely part ways with Sprint, once my contract is over. I believe their issue resolution department got inefficiencies. I do understand that all issues cannot be resolved amicably, but they should have a mechanism to identify real issues and valuable customers. It will only help their business. Regret to see excellent firms going down due to inefficient customer service.

I am a new customer of sprint. I was with a different carrier for more than 10 years. I switched 4 lines to sprint when they were offering the iPhoneX lease deal. Within the last month I had to make 10 calls and my lines were interrupted twice. When you call their helpdesk, they appear to be listening and make offers to clear issues, but they don't follow through.
I regret that I switched to Sprint. I will honor the contract, but will definitely part ways with Sprint, once my contract is over. I believe their issue resolution department got inefficiencies. I do understand that all issues cannot be resolved amicably, but they should have a mechanism to identify real issues and valuable customers. It will only help their business. Regret to see excellent firms going down due to inefficient customer service.

I have been with Spring since they took over US Cellular. I have watched the prices go up, the services go down. The last straw is a series of items that have happened over the last few months which is the reason I am writing this.
A couple of months ago, my plan service was changed 2 months ago to a more expensive plan without my permission. They changed it back and told me my bill would revert to its old fee. This stayed that way for a month. I called back...nothing they could do they said but issues me a one time $20 credit.
My reception and data connectivity has been horrendous especially these last few months. I have called the tech support, they run some test, tell me to push this and that button - still not fixed. Said they'd enter a trouble ticket and a supervisor would call me. Never did. I called tech support another time...same deal...and no improvement nor call from anyone. AND no credit. You'd think they'd at least offer a credit for the lousy service and they fact I can't use the phone. Cell tower issues they said. It will get better. HA! What good is a phone if it doesn't work half the time?
Now, today, I go to pay my cell bill. It increased another $17.49. I called to ask why. They said that the plan was re-aligned and the cost went up. I said I was never notified. I was told the plans were re-aligned (broken record technique). I told them that it was a crummy thing to not tell the customer, for him to tell his boss he is losing a customer. Next payday, I am paying off my son's phone and then I am leaving Sprint.
As I am typing this, they send a survey to my cell phone asking how happy I am with Sprint's service! HA again!
It seems all cell companies are expensive. BUT, if you are going to pay this kind of money for portable phone services, it should work, you should be notified of upgrades and changes and customer service/techs should not make statements or promises they cannot keep.

I have been with Spring since they took over US Cellular. I have watched the prices go up, the services go down. The last straw is a series of items that have happened over the last few months which is the reason I am writing this.
A couple of months ago, my plan service was changed 2 months ago to a more expensive plan without my permission. They changed it back and told me my bill would revert to its old fee. This stayed that way for a month. I called back...nothing they could do they said but issues me a one time $20 credit.
My reception and data connectivity has been horrendous especially these last few months. I have called the tech support, they run some test, tell me to push this and that button - still not fixed. Said they'd enter a trouble ticket and a supervisor would call me. Never did. I called tech support another time...same deal...and no improvement nor call from anyone. AND no credit. You'd think they'd at least offer a credit for the lousy service and they fact I can't use the phone. Cell tower issues they said. It will get better. HA! What good is a phone if it doesn't work half the time?
Now, today, I go to pay my cell bill. It increased another $17.49. I called to ask why. They said that the plan was re-aligned and the cost went up. I said I was never notified. I was told the plans were re-aligned (broken record technique). I told them that it was a crummy thing to not tell the customer, for him to tell his boss he is losing a customer. Next payday, I am paying off my son's phone and then I am leaving Sprint.
As I am typing this, they send a survey to my cell phone asking how happy I am with Sprint's service! HA again!
It seems all cell companies are expensive. BUT, if you are going to pay this kind of money for portable phone services, it should work, you should be notified of upgrades and changes and customer service/techs should not make statements or promises they cannot keep.

We have not had good luck with Sprint from the first day we switched over to their service. They promised all these promotional incentives and they did not deliver. Sprint had an offer to pay off your phone from previous provider. I sent the phone to them by FedEx and it took me 6 months and many phone calls to receive the rebate. At one point they told me that the promotion expired and I could not get it, but with persistence, I did finally receive the refund. Now, 18 months later I am at the end of my lease, so I went in and paid my phone off in full. I want to switch carriers because Sprint's coverage is terrible and I am not having any luck getting them to 'unlock' my phone. It's my phone, I own it, so why do they have a right to keep a lock on it? I have made 3 phone calls and participated in 1 'chat' session. Every time I am promised that it will be unlocked in 24 -48 hours, and it doesn't happen! They are stringing me along so that they can keep me on their plan and keep charging me. I wish we had never switched over to them. Sometimes you just get what you pay for!

We have not had good luck with Sprint from the first day we switched over to their service. They promised all these promotional incentives and they did not deliver. Sprint had an offer to pay off your phone from previous provider. I sent the phone to them by FedEx and it took me 6 months and many phone calls to receive the rebate. At one point they told me that the promotion expired and I could not get it, but with persistence, I did finally receive the refund. Now, 18 months later I am at the end of my lease, so I went in and paid my phone off in full. I want to switch carriers because Sprint's coverage is terrible and I am not having any luck getting them to 'unlock' my phone. It's my phone, I own it, so why do they have a right to keep a lock on it? I have made 3 phone calls and participated in 1 'chat' session. Every time I am promised that it will be unlocked in 24 -48 hours, and it doesn't happen! They are stringing me along so that they can keep me on their plan and keep charging me. I wish we had never switched over to them. Sometimes you just get what you pay for!

I signed up with sprint April 2016 after dumping Verizon , What a ride it has been . The Sprint employee added two lines I did not want to carry over from Verizon do to 2 lost phones. I should of checked the first 2 bills ,but didn't because I was working on getting AMEX gift cards promotion to pay out Verizon which Sprite offered to sign with them . well the third bill for September 2016 I spotted their goof up. Since then I have been fighting them over it from September 2016 to June 2018 . Always 3 hours + on the phone. As of yesterday I finely got it all cleared up after 4 hours on the phone. I never seen company that likes to think they can *** their customers over so much , other then Verizon .

I signed up with sprint April 2016 after dumping Verizon , What a ride it has been . The Sprint employee added two lines I did not want to carry over from Verizon do to 2 lost phones. I should of checked the first 2 bills ,but didn't because I was working on getting AMEX gift cards promotion to pay out Verizon which Sprite offered to sign with them . well the third bill for September 2016 I spotted their goof up. Since then I have been fighting them over it from September 2016 to June 2018 . Always 3 hours + on the phone. As of yesterday I finely got it all cleared up after 4 hours on the phone. I never seen company that likes to think they can *** their customers over so much , other then Verizon .

Sprint is making account decisions without customer's consent. Charging rates that are unreasonable and not notifying customers when savings could be made. They are also changing their statements to achieve greater financial gain. Customer service has dropped dramatically recently and this probably all has to do with their recent merger attempt. They need money now so it's easier and cheaper to take it from their customers and pay it back later in a class action law suit. I have been a customer for 15+ years but they have taken enough money from me so I have to break this very long relationship. It breaks my heart they have changed this much. Typical corporate greed. Read their Facebook; I'm one of millions.

Sprint is making account decisions without customer's consent. Charging rates that are unreasonable and not notifying customers when savings could be made. They are also changing their statements to achieve greater financial gain. Customer service has dropped dramatically recently and this probably all has to do with their recent merger attempt. They need money now so it's easier and cheaper to take it from their customers and pay it back later in a class action law suit. I have been a customer for 15+ years but they have taken enough money from me so I have to break this very long relationship. It breaks my heart they have changed this much. Typical corporate greed. Read their Facebook; I'm one of millions.

On 6/15/18 I walked into a Sprint store to pay off the lease on my iPhone. They said it would be unlocked with in 72 hours. Ok so I waited more then 72 hours and gave them the benefit of the thought. But nothing happen my iPhone was still locked. I called back on 6/21/18 and they told me nobody ever requested my iPhone to get unlocked. So there for they were going to put the request and again it would take anywhere from 24 to 72 hr. Then on 6/23/18 I get an email stating that my iPhone was ineligible to get unlocked since it was reported stolen. The funny part is that I was never told that it was reported lost or stolen when I called on 6/21/18 and there is nothing on file showing who reported the iPhone stolen. So I get on the website and chat with someone from sprint and all they said is that the phone was not reported stolen and that I had to call back the next day during business hours to open up another case to get it unlocked. Now its on day 9 and my iPhone is still not unlocked paid off in full and Sprint is holding it ransomed sending me emails that they want to win me back. Sorry Sprint you don't win customers back with this type of service. Called back on 6/24/18 and they opened another case and said it would take 24 to 72 hours to unlock. I call back on 6/25/18 to check on the status and I get this answer: the case has been opened and it will take anywhere from 24 to 72 hrs. to unlock. I am now on day 11 and nothing has been done, my iPhone is still locked and I paid for it in full. Sprint has my money and my iPhone.

On 6/15/18 I walked into a Sprint store to pay off the lease on my iPhone. They said it would be unlocked with in 72 hours. Ok so I waited more then 72 hours and gave them the benefit of the thought. But nothing happen my iPhone was still locked. I called back on 6/21/18 and they told me nobody ever requested my iPhone to get unlocked. So there for they were going to put the request and again it would take anywhere from 24 to 72 hr. Then on 6/23/18 I get an email stating that my iPhone was ineligible to get unlocked since it was reported stolen. The funny part is that I was never told that it was reported lost or stolen when I called on 6/21/18 and there is nothing on file showing who reported the iPhone stolen. So I get on the website and chat with someone from sprint and all they said is that the phone was not reported stolen and that I had to call back the next day during business hours to open up another case to get it unlocked. Now its on day 9 and my iPhone is still not unlocked paid off in full and Sprint is holding it ransomed sending me emails that they want to win me back. Sorry Sprint you don't win customers back with this type of service. Called back on 6/24/18 and they opened another case and said it would take 24 to 72 hours to unlock. I call back on 6/25/18 to check on the status and I get this answer: the case has been opened and it will take anywhere from 24 to 72 hrs. to unlock. I am now on day 11 and nothing has been done, my iPhone is still locked and I paid for it in full. Sprint has my money and my iPhone.

Sprint has to have the worst service of anyone. Constantly raising my bill and getting slower then 3g service. I highly recommend people read the fine print and do research on sprint before thinking of switching.