Sprint Now Part of T-Mobile

I have been easily on the phone with 50+ Representatives from sprint. I have had them all contradict one another. Since July I have been told that because of the 5G being rolled out that this is the reason my data going slow, because Towers were being updated. I also have been told that towers are down, then that No, No towers are down. Just in this week alone I have received 4 different answers where once again they contradicted one another. I just got off the phone with a representative named Jonathan that stated his department are the ones that are totally correct. Really the representative from Monday-Thursday stated they were the ones that were correct once again Really, they all said different freaking answers. They tell you calls are recorded, so I ask for all my interactions via these recorded calls be listened to. Rafael told me that they would, yet today Jonathan Said that calls are randomly recorded . Sprint is the damn worse cellular company, I Have been Lied to since July of 2019. What Sprint is doing is Purposely slowing everyone’s Data so that you grow tired of the speed of your data 4G and buy yet another Phone and stick you with another contract. I am 100 percent disgusted with their slick way of doing business. They tried telling me a magic box would help with the slow speed. In reality there would be No reason for this if what they stated that all towers are up and running is correct. When you question them on all the BS answers they give, they become Agitated And their tone changes from polite too aggressive. I do not understand how Sprint can get away with this practice, or how this company is really not being looked at. Too intentionally slow your data so that you can be forced into buying into a New Contract is Unconscionable. Sprint is a highway bribery business. If anyone who has 4G “LTE is experiencing slow data just know this is intentional not Coincidental. You can do all the trouble shooting they ask of you, and when you say NO MORE, THEY THEN SAY THAT YOU ARE REFUSING. I have been with sprint 4 1/2 years this is ridiculous. So sick of this company. I hope that someone takes a good look at this cellular company, This is illegal what they are doing. REALLY SLOW DOWN DATA BECAUSE YOU ROLLED OUT 5G, AND YOU WANT TO FORCE CUSTOMERS TO HAVE NO CHOICE AND BUY PHONES THAT WE DO NOT WANT OR CHOOSE. ILLEGAL ILLEGAL ILLEGAL

Sprint is a terrible company! In switching to their service, they lied to me about the monthly costs and associated discounts. In chatting with representatives to try to resolve the issue, two of them simply stopped replying so that I had to start all over and the third just said I was out of luck. What kind of company is this?!?

Dishonest untrustworthy, fraudulent and shady business practice. I’m very much annoyed and disappointed with this company it’s not even worth it for me to describe them I’m a customer for twelve years usually I just pay the bill but in September my wife lease phone kept shutting off so we decided to get a new phone, she took a promotional buy one get one free for my daughter she hand her old phone in but my daughter kept her’s because the sales woman told her to ring it back in 30 days I don’t know why, anyway we did, they said nothing is in their computer so we should keep the phone I know better so I waited for them to send me the return package. Fast forward I send the phone back now to pay off the phone is $199.87 sprint added to my bill $199.87 for phone damage and the phone is in very good condition I’m not lying I called make my complaint they took $150 off they said I owe $49 now that was Dec 1 now Dec 5 my bill jump to $217 and my billing cycle starts Dec 12 sprint is the biggest mafia company I’ve ever do business with they are blood suckers who drain the life out of poor people we the people should demonstrate and shut them down.!!!

Like deception? I bought 3 phones at the same time and one of them was an older model and I’m still paying on it. I believe I’ve paid on it at least 2 x already.

I have been at the sprint store 1 hour 45 min. We are picking up a phone we ordered and fully paid for online. We backed up the old phone as instructed, no issues. We have an existing Sprint account. Just trading our old phone for a newer model. This is taking a REAlLLY LONG TIME.
We made an appointment and left work early to arrive on time BUT store was unable to help us for 35 min. (Why were we required to make an appt)? Then phone could not be activated. Swapped for new phone. Still can not activate. Have been instructed to go home and try with our home WiFi. If that doesn’t work, call back and ... what? Come back for another 2 hours?

worst company to work with been with this company since 2014, will be leaving and not returning and let everyone I know to never do business with them, shady, insulting, and very disrespectful is what to expect from the customer service department. Nate was very rude and disrespectful, he chose not to assist a customer as it did not help his agenda. never again will I recommend sprint

Sprint does not deserve even a "one star". Ironically after reading many of these complaints I learned that I, too, have encountered the exact same scenario as each and every complaint. Customer Service is abominable. We left Sprint for Verizon who has impeccable service. Sprint refuses to discuss our payment plan in order to clear our account. Without our knowledge yesterday, December 01, 2019, Sprint attempted to charge our final payment with not only one credit card but with two credit cards on the same transaction which would have given Sprint double the owed amount. This was without our permission. Not only a fraudulent payment procedure, but doubling their 'intake' of dollars to benefit Sprint! Because of their devious transaction it is necessary to have two new credit cards issued. They are blocked. NOW, they will be paid off at our discretion.
June R

We have been with Sprint for two years now. We were pleased with their service. We took advantage of a sale and bought a few accessories. Were told our bill wouldnt be more than 250. It ended up being over 300. We were being charged for things we hadn't agreed to pay for. After much arguing, our bill dropped to an acceptable amount. Then last month my husband was out of work. We got a bill past due and our service was suspended. I got onto live chat and was offered an amount to restore my service. I then spoke with an agent to inform him were were coming to pay the offered amount plus some. He then stated that the amount previously offered and accepted was incorrect and we'd need to pay 3x the amount agreed upon to restore our service. After disagreeing with him and requesting to pay the amount offered, he disconnected the chat. I then spoke with another agent who said only the increased amount was documented as offered. After telling them I had proof and providing it like requested, he refused to honor it and stated that the increased amount would be the only accepted amount and that a complaint had been lodged with their superiors about the previous agent. Terrible company. Doesnt want to help its customers no matter how loyal. Will be leaving sprint as soon as possible.

I went to the store on Fairmont Parkway yesterday (November 30th, 2019) and was treated terribly.
My sons phone screen had a line going down it and needed to be fixed. I walk in the store and a girl takes me to a station near tech support. She looked up my information and tells me I don't have insurance on his phone. There's no way this isn't true. I have had insurance on every phone I have ever owned. I explained that if I didn't have insurance it was due to a Sprint employee messing up when I got the XS Max last year. She said she was sorry but if that was the case, it wouldn't help me in this situation. I told her several times there was just no way I didn't have insurance. She wasn't having it. I ask what my options were as I paid the remaining balance on that phone an hour prior ($500) and now owned a phone I couldn't use. She said I might be able to call customer service and cancel that payoff. I called customer care and they were able to.
The girl helping me (her tablet said Cassie?) went over to the store lead (Jordan) and asked if he would help me out with my trade because the system only asks two questions- does the phone turn on and is the screen cracked? It turned on and worked fine and the screen wasn't cracked. I passed those questions. He said no. He said I would have to pay for it. He never offered to check her work and see if I had insurance or not. No one checked to make sure this girl knew what she was doing. They all assumed I just didn't have insurance. I asked how long she worked with Sprint. A year!!!
Now to decide what my options were. I was given two: 1. Trade in the phone (damaged) and pay $329 to upgrade to the 11 or 2. Pay $200 out of pocket to get the screen fixed with no insurance.
I needed time to think. I was so frustrated. I went outside and called Customer Care from my car. The girl who answered greets me with, "Thank you for being a loyal customer since 2007". Wowwwwww. 12 years and they treat me like this? I tell the rep what just happened in the store and I'm promptly told to go back in and that I HAD INSURANCE the whole time.
I went back in the store with customer care still on the phone. The other store leader (who was fully aware of what was going on) just looks at me not doing anything. I don't know his name but he had red hair and large guaged earrings. "Cassie" was now helping someone else. I had to approach Jordan (who was also just standing around looking at me but not wanting to help me) and ask if he could help me as I had customer care on the phone. He reluctantly says ok and takes me to back near tech support.
Magically they are finally able to see I had insurance. It took an hour and a half and calling customer care for them to find it.
I wonder how many people they rip off. I wonder where that money was going to go. I wonder how many people they lie to. I wonder how many people pay the money unnecessarily.
All that and no apology from anyone. They wasted so much of my Saturday. Jordan, "Cassie" and the red head guy were unhelpful and uncaring. They're all a bunch of jokes.
The only person at that store who wasn't was the woman in tech support. She was nice and told me to try going to Best Buy or the Apple Store and they might be able to fix the phone for free (before we found out I had insurance). This is great and all but I'm glad I didn't. Trying to go to the Apple Store in Baybrook Mall on a good day sucks. Holidays? Oh man...

The absolute worst, least ethical company I have ever had the displeasure of doing business with. I had heard it was a slightly cheaper option than AT&T and tried to switch to Sprint. I wasted an initial two hours in the store attempting to set up a line and determine how much it cost. Every time I tried to ask a direct question, they brought a new manager in to distract and ask irrelevant questions. After telling them multiple times exactly which plan I wanted and explaining multiple times why I did not want their most expensive plan, they attempted to sign me up for the most expensive plan. I told them no, then they said they would have to sign me up for it to order the new Iphone and would cancel and change me to the plan I wanted when my Iphone came in. It didn't make sense but I was stupid enough to trust them. My phone came in weeks after promised and I was billed $140 for their service while waiting for the phone I never got. I went in multiple times to discuss this where they played their usual game of forcing me to have the same conversation with every employee in the store. I decided to cancel when my phone arrived as I was over their time-wasting games. They promised since I never received the phone or actually used their service I wouldn't be charged anything more. (Already paid initially to set up the phone I never actually received). I thought that was the end but in the months since leaving, Sprint has sent many many other bills for the services I never had. I've called their customer center four times now and been promised they will drop the bill, each time to receive another bill a few days after the call. This is the worst company and a complete waste of time. The possibility of saving a few dollars by switching from a real company like AT&T is absolutely not worth switching to the crooks at Sprint.

SON HAS A PHONE WITH INSURANCE THAT IS PAID EVERY MONTH SO HIS PHONE STOPS WORKING PAID THE DEDUCTIBLE AND STILL HAVEN'T RECEIVED A NEW PHONE AND IT'S GOING ON 2 MONTHS MY SON AND ME DON'T KNOW WHAT IS GOING ON BUT WE ARE MAD AND BEYOND BELIEVE THAT THIS SO CALL COMPANY IS GIVING US THE RUN AROUND ABOUT SENDING OUT A NEW PHONE BOOST MOBILE IS TRIFLING AND SUCKS IN CUSTOMER SERVICE TWO MONTHS TO SEND OUT A NEW PHONE IS UNACCEPTABLE. BOOST MOBILE SUCKS GOING TO T-MOBILE.

I had Sprint for two years. I suddenly noticed that they had raised my monthly rate from $65 to $85. per month. I called and complained and they explained that they had eliminated m old plan and enrolled me in the next better plan. I complained they I didn't agree to this and the response was that they had sent me a text message notification. I went through two supervisors but could not get refunded the increase nor a reduced plan similar to my old one.
The WORSE thing they did was that when I switched pland and had my old phone unlocked, they joined my phone to a mdm profile server and locked me out of my own phone and refused to fix it.
I was able to bypass the mdm through a third party but Sprint is a VERY unethical and vindictive company. STAY AWAY!!!!

I recently went to the Sprint store in Rochester, MN and there were more unhappy customers with real issues than employees could even help at once. Sprint has a lot of unhappy customers, and that is because the customer service is awful. Don't just take it from me, it's all over the internet about how this company lies and robs from it's customers. Everything is kept secret and intentionally difficult so you're unaware of how you're being robbed, there is no transparency and quality control is nearly nonexistent. So, I have been a Sprint customer for nearly 5 years, and have had issues from the start. Why haven't I switched? I tired, but you will be hit with outrageous fees if you do, and I work upwards of 16 hours a day, so I'm not looking to micromanage my phone bill. Anyways, in some interactions I have had their representatives lie to me, give wrong information, make false promises, and go so far as to ask me to delete personal records. If you're getting the feeling that Sprint is just telling you what you want to hear, then you're absolutely right. In the past 2 months, I have quite literally spent weeks(cumulative) of my personal time working with this company and have had little to no progress be made. Sprint will not listen to you, there is poor communication throughout the entire company and they have things set up so that there is no accountability as well, meaning the reps on the phone, chat and store options are all different areas of the company and do not have the same resources or context to actually do anything to help you. You can try to talk to a manger, but they will likely just have a low level supervisor talk to you, who won't do anything besides socially engineer, deescalate you and maybe offer a $30 credit if you're lucky.
Long story short, don't expect anything to get done by Sprint unless you put in significant personal time and effort on your part. Personally, I have given Sprint every chance I can to make this right, and they don't. I have recorded conversations showing bad customer service, and actions never followed through upon. Even sent these to the COO of customer relations, and was told an investigation would be started, but nothing actually happened. Sprint has shown me that they are a company looking to take advantage of it's customers and make things hard if you want to change.Think twice before signing up with Sprint, in 5 years I have been overcharged 100s of dollars, had my account transferred to someone else without my permission, had information changed that affected my bill for months, had to go out of my way to do research on Sprint's behalf to clarify, found data relating to other customers on my account, found employer and banking information from other people on my account, and that is just the tip of the ice berg, folks.
TL;DR - Sprint is awful, do not sign up. Customer Service 0/10, Cell Service 4/10, data service 2/10. Shame.

My husband and I have had Sprint for just under a year. It has been a TERRIBLE experience! Their coverage is awful, it is nearly impossible to hold a call without it dropping. And when we reached out to customer service for assistance with this matter they would continue to tell us "well, we can see you are using some of your functions" as if that is good enough. I would not recommend Sprint to anyone that would wish to use their phone for even just basic functions.

Switched from Verizon and less than 24 hours later I will be switching back. I had an appointment to pick up my new phone at the store, got there and it was not there, Even though I had a confirmed appointment time, confirmation number, eteven though I had a confirmed appointment time, confirmation number, etc. at the store and they finally figured it out, finally left with my phone. Very difficult to get my phone activated, spent hours on the phone with Sprint.Very difficult to get my phone activated, spent hours on the phone with Sprint… Got disconnected multiple times, got transferred to the wrong dept twice. Finally got cellular working but now internet is barely working - is this really how slow sprint service is? Called again, thinking maybe it was a tech thing that could be fixed.. to find out that you can’t use internet while on the phone?? What? Really? After less than one day with sprint, I’m leaving. Adios.

Sprint is nothing but thieves and liars! We signed up for a plan that was for up to 5 lines for $100 a month. Plus the payments on the phones which would take 24 months and we would own them. We actually only put 3 lines/3 phones on the plan. Our bill was around $210 every month but when we got our phones paid off we were to pay only the $100 a month. Well lo and behold after 18mo our bill mysteriously increased to $350 a month. Excuse me!? We can not understand for the life of us why the increase no matter how many times we call and they tell us “the charges are valid”. Now that’s it been 24 months we want to own our phones like they said and go to another company. They say we were only leasing our phones and we don’t own them. ARE YOU KIDDING ME!!???!!! They have robbed us hand over fist and now are stealing our phones that we have MORE than paid for. Whatever you do DO NOT SIGN UP WITH SPRINT!

Tried to cancel spent hours on Customer Service getting the run-around.. took 3 people on Customer Service then 2 more calls after the fact... Then AFTER I canceled they billed me again.. for something that I don't even use.. which was the whole point of canceling in the first place. They are all about the dollar, they don't care who they have to screw to get that dollar. They did not notify me there would be further charged when I canceled. I even reiterated that I needed it canceled and I didn't want to be penalized for the day I wasted dealing with their customer service. They charged me 31$ extra on my bill claiming I used 10 minutes.. but that 10-minute call was to their customer service to cancel the service I wasn't using. They are manipulative and con artists.

I was on my daughter's account for about 4 years and recently switched carriers. I was told that I had to pay a $240 disconnect fee and the final payment of $40 for my note8. Fine, not a problem. However, the payment was not credited to the account and upon speaking to my daughter multiple times there was no effort made in trying to find out what happened. Also over the last month (October and November) we have paid over $1200 on this account and she has been told that her bill for next month is still going to be $600!! How is this possible when my bill was $120 per month and now that is off the bill?? She was also told that she was going to receive a credit for $300 on her bill but then was told that she still owed 263 for NOVEMBER! where is all of this money going? When she called to ask what the bleep is going on she was sent to multiple customer service reps and none told her anything that was even close to why this was happening. She is a single mom of two and a full time soldier. This is totally unacceptable on any and all levels!

Sprint doesn't care about existing customers and when you get a "good deal " over the phone they charge it and when you call to fix it that deal has expired but you are stuck with them already. Please keep away from sprint..

Let me preamble this with this one fact:
I was a customer of Sprint for many, many years. Almost 8 years total. Been through 3 phones with them, even added my wife to my plan when we got married.
Lately the cellar service has been poor with my Galaxy phone and my poor wife's iPhone was struggle for bars seemingly everywhere we went.
This led to me transferring my service over to Verizon in the beginning of October.
The same day I called Sprint and cancelled my service, and asked to pay my complete balance in full paid what they said the charges were and specifically asked is there anything else I need to pay and was told It was all taken care of.
Fast forward a month. I am told that I owe $120.00 "leasing fee for my wife's iPhone" Here is the problem with that, I have the receipt from November 2016 that shows I paid $1368.57 for my wife's phone and accessories.
I explain this to customer service and am put on hold, and am then told to go to a store to figure it out. So for a billing error Sprint made I have to go to the store and take time out of my day for their issue. we go back and forth on this, and I make a decision to just pay the 120 and be done with it, because my company pays Sprint about $3-$4k a month for Sprint service and I am going to take this incident record for this phone call, talk to my business account executive at Sprint and provide them this record as to why I am leaving Sprint.
I ask for this interaction number and am then placed on hold.
I am left on hold for 10 minutes.
I call into Sprint on my other phone and get another rep and explain to them I need the interaction number on the other call I am STILL on hold with. She tries some thing and eventually about 8 minutes later I am told I need to hang up and then the interaction number will post to my customer record.
So, I hang up the original call to Sprint after being on hold for about 20 minutes, and less than 2 minutes later I get a call back. from the original customer service number...who then puts me on hold to speak with a supervisor.
Long story short: I've THOUSANDS and THOUSANDS of dollars with Sprint over the course of my time with them, and then at the end they just crapped all over me. I ended up just paying the 120.00 because at the end of day it is not worth my time and neither is Sprint worth a single moment of your consideration or time as a potential carrier.