It is unusual for one household to have subscriptions, so I clarified this with the agent who will speak to the carrier immediately. I apologize for this error
I apologize for the problem with the redelivery of your newspaper I sent a notice to the carrier and his manager to ensure that they are aware of the restart For future reference, our call center hours are Monday-Friday from 6am to 5pm and Saturday/Sunday from 8am to noon We did
convert to a new computer system and for a few days before there was a delay with transactions, that is no longer the case I apologize for that inconvenience
Initial Business Response /* (1000, 5, 2015/11/13) */
There is no newspaper subscription nor is there any balance due at*** in OakdaleThe phone number will be added to our no call list
My apologies for the confusion
Initial Consumer Rebuttal /* (2000, 7, 2015/11/13)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 12, 2015/10/07) */
Mr***'s address (*** in Cottage Grove) has been coded as "no samples papers"This will resolve the issue of periodic sample delivery
Initial Consumer Rebuttal /* (2000, 14, 2015/10/07) */
Initial Business Response /* (1000, 11, 2016/02/12) */
I apologize for the unwanted newspapers being delivered to your homeI have added your address to our list of non delivery addresses for futureI apologize for the frustration
Initial Consumer Rebuttal /* (2000, 13, 2016/02/22) */
Initial Business Response /* (1000, 5, 2015/12/09) */
I apologize for the newspaper subscription that was started in error at your homeI will investigate this issueThe balance on the account has been deleted
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 6, 2016/03/22) */
I can see that this subscription has been active since November, I apologize for the error and have deleted the balance owedI put a note on your address that no starts should be accepted moving forward
Initial Consumer Rebuttal /* (2000,
8, 2016/03/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I apologize for the missing Thursday newspapers I will contact the agent responsible for your area to get the situation resolved I will also add additional weeks to your subscription for the missing papers
I am rejecting this response because:This is not the first time this has happened.
Seems to be the practice of StPaul Pioneer Press every few years to just begin delivering the paper and see if the victim will bite and pay the bill.I need assurance that SPPP has deleted our name and address from their databases so as to never occur again as well as any sales calls from them. With this experience every so often, one has to believe that this business practice is endorsed by the company. It is likely not just one sales person. Can SPPP assure me that they no longer know who we are or where we live? In other words a complete purge of our account or that they have ever done business with us?What SPPP has done is put our residence at risk of burglary, etc. They deliver papers we never ordered which could lie in the driveway for days announcing that nobody is home. Do they ever think of that? Or just do not care about the risk they put us in?
I see that an active subscription has been delivered to this address since August of 2017. I will make sure that it is stopped and the balance removed. I also put a note at the address that no further starts will be accepted
Initial Business Response /* (1000, 8, 2016/01/07) */
I received confirmation this afternoon that the check will be overnighted tonightI was not given an explanation for what happened as the account states the check was processed on 11/5/I apologize and thank you for your extraordinary
patience
Initial Consumer Rebuttal /* (3000, 10, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Didn't receive a checkWaiting for a response ?
Final Business Response /* (4000, 15, 2016/01/26) */
Customer has received his refund check
Initial Business Response /* (1000, 5, 2015/12/09) */
I do not know the reason for the delay in refunding your balance of $I have flagged the account and a refund should be sent within the next week
I apologize for this delay
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not consider this issue resolved until I receive the refund that I am owedI have been told several times in the past by the pioneer press that they are refunding me my money but my money is never refunded
Initial Business Response /* (1000, 5, 2015/12/09) */
I apologize for the confusion on your accountI can see where the direct mail offer was received in June of There was already an active subscription for you at that time therefore the new subscription was not honored and the $was
applied to your current Wednesday, Thursday and Sunday subscriptionThe current expiration date on your Sunday subscription is August of which tells me that adjustments have been made to your account
Initial Consumer Rebuttal /* (3000, 7, 2015/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just received an invoice in the mail on 12/12/from the Pioneer Press in the amount of $for a subscription renewalOnce again this is an errorI subscribed to the week Sunday paper for a total of $which I have paidI have spoken to at least different people to try and straighten out this issue and have had no successAccording to the Pioneer Press answer to the Revdex.com complaint they feel they have taken care of this issue when they clearly have notAt this point I request a full refund as I have no confidence in the Pioneer Press staff to correct this issue and continue my subscription of the Sunday paper in a timely mannerThey have failed to do so and continue to have issues
Final Business Response /* (1000, 13, 2016/01/07) */
I put a stop on the Sunday subscription and flagged the account for a $refund which will be processed the week of 1/11/I apologize for the poor service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, please change the name on the account to one of these two options: *** *** OR *** ***. Yesterday (Sunday, 2/26) we received yet another Sunday paper from you, after weeks of no service, as we have requestedI do not want to reinstate this service, and I will not pay future billsDo I need to take additional steps? *** ***
Initial Business Response /* (1000, 5, 2015/05/12) */
The Groupon order for this address was a year subscription for the Sunday paper for $for the yearDuring the year we did upgrade (at no additional cost) from Sunday only to Wednesday, Thursday and SundayOur policy for all
subscribers who wish to cancel is that we receive a phone call to do soAt the end of the years subscription, without a call, the service continues at the regular rate, which is what happened hereI do not see a current subscription nor another payment other than the $paymentThere is no balance owed on this account and no active subscription at this timePlease let me know if further assistance is neededPS this account was NOT sent to collection
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the reply but why am I getting these calls for money and half off offers to clear the bill?
Am relieved this is not in collections though the call I got offering me half off on the overdue account certainly sounded like what one reads about collections
Initial Business Response /* (1000, 7, 2015/09/24) */
I apologize for the telemarketing phone callsYour number is on our do not call files and that of our telemarketing vendors
Initial Consumer Rebuttal /* (2000, 9, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from
the business.)
I have been notified that the past due balance on this independent contract carrier account will be eliminated I apologize for any frustration this may have caused
I am rejecting this response because: This is the exact same thing they are telling me every time I call each week, however we still never receive our paper. I will not accept this response until our Sunday paper is delivered again
I am rejecting this response because:
I was told by the representative that she offered me the $Thursday/Sunday subscription for one yearI sent in the $in good faith and she did not say anything about a new subscriber. I feel this was then a offer from this representative and they should honor what their employee said. I do not feel I owe them another $46. I also sent an email that was read explaining if they didn't want to honor this then cancel immediatelyApparently they have not done that either.There should therefore be no money past due since they read my email
It is unusual for one household to have subscriptions, so I clarified this with the agent who will speak to the carrier immediately. I apologize for this error
I apologize for the problem with the redelivery of your newspaper I sent a notice to the carrier and his manager to ensure that they are aware of the restart For future reference, our call center hours are Monday-Friday from 6am to 5pm and Saturday/Sunday from 8am to noon We did
convert to a new computer system and for a few days before there was a delay with transactions, that is no longer the case I apologize for that inconvenience
Initial Business Response /* (1000, 5, 2015/11/13) */
There is no newspaper subscription nor is there any balance due at*** in OakdaleThe phone number will be added to our no call list
My apologies for the confusion
Initial Consumer Rebuttal /* (2000, 7, 2015/11/13)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 12, 2015/10/07) */
Mr***'s address (*** in Cottage Grove) has been coded as "no samples papers"This will resolve the issue of periodic sample delivery
Initial Consumer Rebuttal /* (2000, 14, 2015/10/07) */
Initial Business Response /* (1000, 11, 2016/02/12) */
I apologize for the unwanted newspapers being delivered to your homeI have added your address to our list of non delivery addresses for futureI apologize for the frustration
Initial Consumer Rebuttal /* (2000, 13, 2016/02/22) */
Initial Business Response /* (1000, 5, 2015/12/09) */
I apologize for the newspaper subscription that was started in error at your homeI will investigate this issueThe balance on the account has been deleted
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 6, 2016/03/22) */
I can see that this subscription has been active since November, I apologize for the error and have deleted the balance owedI put a note on your address that no starts should be accepted moving forward
Initial Consumer Rebuttal /* (2000,
8, 2016/03/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I apologize for the missing Thursday newspapers I will contact the agent responsible for your area to get the situation resolved I will also add additional weeks to your subscription for the missing papers
I am rejecting this response because:This is not the first time this has happened.
Seems to be the practice of StPaul Pioneer Press every few years to just begin delivering the paper and see if the victim will bite and pay the bill.I need assurance that SPPP has deleted our name and address from their databases so as to never occur again as well as any sales calls from them. With this experience every so often, one has to believe that this business practice is endorsed by the company. It is likely not just one sales person. Can SPPP assure me that they no longer know who we are or where we live? In other words a complete purge of our account or that they have ever done business with us?What SPPP has done is put our residence at risk of burglary, etc. They deliver papers we never ordered which could lie in the driveway for days announcing that nobody is home. Do they ever think of that? Or just do not care about the risk they put us in?
I see that an active subscription has been delivered to this address since August of 2017. I will make sure that it is stopped and the balance removed. I also put a note at the address that no further starts will be accepted
Initial Business Response /* (1000, 8, 2016/01/07) */
I received confirmation this afternoon that the check will be overnighted tonightI was not given an explanation for what happened as the account states the check was processed on 11/5/I apologize and thank you for your extraordinary
patience
Initial Consumer Rebuttal /* (3000, 10, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Didn't receive a checkWaiting for a response ?
Final Business Response /* (4000, 15, 2016/01/26) */
Customer has received his refund check
Initial Business Response /* (1000, 5, 2015/12/09) */
I do not know the reason for the delay in refunding your balance of $I have flagged the account and a refund should be sent within the next week
I apologize for this delay
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not consider this issue resolved until I receive the refund that I am owedI have been told several times in the past by the pioneer press that they are refunding me my money but my money is never refunded
I apologize for the error with the newspaper subscription at your address I have put a stop to that and have coded your address as "NOT STARTS"
Initial Business Response /* (1000, 5, 2015/12/09) */
I apologize for the confusion on your accountI can see where the direct mail offer was received in June of There was already an active subscription for you at that time therefore the new subscription was not honored and the $was
applied to your current Wednesday, Thursday and Sunday subscriptionThe current expiration date on your Sunday subscription is August of which tells me that adjustments have been made to your account
Initial Consumer Rebuttal /* (3000, 7, 2015/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just received an invoice in the mail on 12/12/from the Pioneer Press in the amount of $for a subscription renewalOnce again this is an errorI subscribed to the week Sunday paper for a total of $which I have paidI have spoken to at least different people to try and straighten out this issue and have had no successAccording to the Pioneer Press answer to the Revdex.com complaint they feel they have taken care of this issue when they clearly have notAt this point I request a full refund as I have no confidence in the Pioneer Press staff to correct this issue and continue my subscription of the Sunday paper in a timely mannerThey have failed to do so and continue to have issues
Final Business Response /* (1000, 13, 2016/01/07) */
I put a stop on the Sunday subscription and flagged the account for a $refund which will be processed the week of 1/11/I apologize for the poor service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, please change the name on the account to one of these two options: *** *** OR *** ***. Yesterday (Sunday, 2/26) we received yet another Sunday paper from you, after weeks of no service, as we have requestedI do not want to reinstate this service, and I will not pay future billsDo I need to take additional steps? *** ***
Initial Business Response /* (1000, 5, 2015/05/12) */
The Groupon order for this address was a year subscription for the Sunday paper for $for the yearDuring the year we did upgrade (at no additional cost) from Sunday only to Wednesday, Thursday and SundayOur policy for all
subscribers who wish to cancel is that we receive a phone call to do soAt the end of the years subscription, without a call, the service continues at the regular rate, which is what happened hereI do not see a current subscription nor another payment other than the $paymentThere is no balance owed on this account and no active subscription at this timePlease let me know if further assistance is neededPS this account was NOT sent to collection
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the reply but why am I getting these calls for money and half off offers to clear the bill?
Am relieved this is not in collections though the call I got offering me half off on the overdue account certainly sounded like what one reads about collections
Initial Business Response /* (1000, 7, 2015/09/24) */
I apologize for the telemarketing phone callsYour number is on our do not call files and that of our telemarketing vendors
Initial Consumer Rebuttal /* (2000, 9, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from
the business.)
I have been notified that the past due balance on this independent contract carrier account will be eliminated I apologize for any frustration this may have caused
I am rejecting this response because: This is the exact same thing they are telling me every time I call each week, however we still never receive our paper. I will not accept this response until our Sunday paper is delivered again
I am rejecting this response because:
I was told by the representative that she offered me the $Thursday/Sunday subscription for one yearI sent in the $in good faith and she did not say anything about a new subscriber. I feel this was then a offer from this representative and they should honor what their employee said. I do not feel I owe them another $46. I also sent an email that was read explaining if they didn't want to honor this then cancel immediatelyApparently they have not done that either.There should therefore be no money past due since they read my email