The $was never received but I have authorized that same amount to be credited to your account, which it hasYour current expiration date is 3/26/Thank you
There is no subscription on this old account nor is there a balance owed When the previous balance was deleted the system automatically restarted the subscription I stopped it and deleted the balance of $ I apologize
I am rejecting this response because: 1) You had the wrong vacation "end" date. 2) when I signed up for the new service I was told I would receive an email so that I could receive the "digital version. Unless I am misunderstanding the Pioneer Press, they want me to go to Customer Service and pay for it when it was suppose to be part of my service - both receive the paper days a week and have access to the on line - digital version
The newspapers that were delivered were sample subscriptions and they have since been stopped along with the removal of your address from our sample program The invoice was sent in error and has been deleted
I apologize for the lack of delivery This has been sent directly to the agent responsible for this delivery as well has the management team who oversee's this area of delivery Thank you for your patience
Initial Business Response /* (1000, 8, 2015/09/04) */
I apologize for the telemarketing phone callsI will add your phone number to our do not call files (if it hasn't been already) and instruct our telemarketing vendors to do the samePlease let me know if you have any further calls
Initial Business Response /* (1000, 11, 2016/02/12) */
I have reached out to the distributor responsible for this area, Vadnais Heights, to ensure that the Sunday subscription has been started and continues to be delivered each weekYour account has been credited so that when the paper starts
arriving that is when your years subscription will begin
Thank you for your patience
Initial Consumer Rebuttal /* (2000, 13, 2016/02/22) */
Initial Business Response /* (1000, 5, 2016/03/03) */
I apologize for the poor service and will have a full refund sent to you in the next week to ten daysWhen a new reliable carrier is in place we will attempt to gain your subscription once again
Initial Business Response /* (1000, 5, 2015/11/13) */
I am sorry that you have not been receiving your Sunday newspapersIn August we changed delivery agents which cause more havoc than we anticipatedI have reached out to this agent and they will ensure that your paper gets delivered without
fail weekly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you so much for doing this for meAs a disabled senior I appreciate everything you can do for me
Initial Business Response /* (1000, 5, 2015/06/19) */
I have looked into this account and found that the vacation credit was not applied as it should have beenI have corrected this situation and after liability runs on June the expiration date will be correct
Initial Consumer Rebuttal
/* (2000, 7, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your help with this issueThe Pioneer Press has adjusted my expiration date as requested, according to its automated customer service line
Best Regards,
***
Initial Business Response /* (1000, 5, 2015/11/13) */
I apologize for the confusion with your newspaper subscriptionOur records indicate that you requested that your newspaper be stopped on Nov due to a billing issueThe same day a restart was put in the system, which takes days to
restartI understand that your subscription is restarted now
Initial Consumer Rebuttal /* (2000, 7, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/08) */
We had a change in distribution on the North Branch area and have experienced some challengesI sent a message to the management group asking them to research why the paper has not been delivered and to get it fixedIf they need assistance I
asked them to reach out to you for further delivery instruction
I apologize and thank you for your patience
Initial Consumer Rebuttal /* (2000, 7, 2015/10/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to both the Revdex.com and the Pioneer PressWe are now getting the paper delivered to our home againI consider this case resolved
Initial Business Response /* (1000, 10, 2016/02/17) */
Ck# *** was issued to Mr*** on 1/26/for $to the address providedI can see if the check was cashed and by whom if need be
I am rejecting this response because:
I am not interested in restartingI do not want to experience further frustrations with the ambiguous subscription period and billing cycle
I have spoke to Jody at the store and she explained that the papers should have stopped in end of April but did notThey kept getting billed and that created the current balance dueI have stopped the papersI will have the balance due forgiven in this case and apply credit to the account
Initial Business Response /* (1000, 6, 2016/02/13) */
I sent an email to the manager responsible for this area in StPaulI let him know that there may be property damage this spring due to the carrier delivering to the wrong address and driving on your lawnI apologize for the confusion with
the addresses (Old Hudson Rd vsHudson Rd) and have asked that the manager speak directly to the carrier to straighten this out for good
Initial Consumer Rebuttal /* (3000, 9, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I won't know the extent of damage (if any) until springWon't know if the sprinkler heads were broken until the water is turned onCan't see how rutted up the lawn is until the snow melts
I apologize for the unwanted deliveries and have coded your address as "No Solicit/No Starts" There is nothing owed and no more papers will be delivered
I apologize for the missing Sunday newspapers. I can confirm that 11/26, 12/3, 12/10, 12/17, 12/and 12/31/have all been credited to your account extending it to 6/3/18. I have been in contact with the agent who told me that they are looking for a new carrier for this route and in
the meantime substitute carriers have been delivering. He has a note on the address to ensure you are not missed moving forward
The $was never received but I have authorized that same amount to be credited to your account, which it hasYour current expiration date is 3/26/Thank you
There is no subscription on this old account nor is there a balance owed When the previous balance was deleted the system automatically restarted the subscription I stopped it and deleted the balance of $ I apologize
I am rejecting this response because: 1) You had the wrong vacation "end" date. 2) when I signed up for the new service I was told I would receive an email so that I could receive the "digital version. Unless I am misunderstanding the Pioneer Press, they want me to go to Customer Service and pay for it when it was suppose to be part of my service - both receive the paper days a week and have access to the on line - digital version
The newspapers that were delivered were sample subscriptions and they have since been stopped along with the removal of your address from our sample program The invoice was sent in error and has been deleted
I apologize for the lack of delivery This has been sent directly to the agent responsible for this delivery as well has the management team who oversee's this area of delivery Thank you for your patience
Initial Business Response /* (1000, 8, 2015/09/04) */
I apologize for the telemarketing phone callsI will add your phone number to our do not call files (if it hasn't been already) and instruct our telemarketing vendors to do the samePlease let me know if you have any further calls
Initial Business Response /* (1000, 11, 2016/02/12) */
I have reached out to the distributor responsible for this area, Vadnais Heights, to ensure that the Sunday subscription has been started and continues to be delivered each weekYour account has been credited so that when the paper starts
arriving that is when your years subscription will begin
Thank you for your patience
Initial Consumer Rebuttal /* (2000, 13, 2016/02/22) */
Initial Business Response /* (1000, 5, 2016/03/03) */
I apologize for the poor service and will have a full refund sent to you in the next week to ten daysWhen a new reliable carrier is in place we will attempt to gain your subscription once again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2015/11/13) */
I am sorry that you have not been receiving your Sunday newspapersIn August we changed delivery agents which cause more havoc than we anticipatedI have reached out to this agent and they will ensure that your paper gets delivered without
fail weekly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you so much for doing this for meAs a disabled senior I appreciate everything you can do for me
Initial Business Response /* (1000, 5, 2015/06/19) */
I have looked into this account and found that the vacation credit was not applied as it should have beenI have corrected this situation and after liability runs on June the expiration date will be correct
Initial Consumer Rebuttal
/* (2000, 7, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your help with this issueThe Pioneer Press has adjusted my expiration date as requested, according to its automated customer service line
Best Regards,
***
Initial Business Response /* (1000, 5, 2015/11/13) */
I apologize for the confusion with your newspaper subscriptionOur records indicate that you requested that your newspaper be stopped on Nov due to a billing issueThe same day a restart was put in the system, which takes days to
restartI understand that your subscription is restarted now
Initial Consumer Rebuttal /* (2000, 7, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/08) */
We had a change in distribution on the North Branch area and have experienced some challengesI sent a message to the management group asking them to research why the paper has not been delivered and to get it fixedIf they need assistance I
asked them to reach out to you for further delivery instruction
I apologize and thank you for your patience
Initial Consumer Rebuttal /* (2000, 7, 2015/10/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to both the Revdex.com and the Pioneer PressWe are now getting the paper delivered to our home againI consider this case resolved
Initial Business Response /* (1000, 10, 2016/02/17) */
Ck# *** was issued to Mr*** on 1/26/for $to the address providedI can see if the check was cashed and by whom if need be
I am rejecting this response because:
I am not interested in restartingI do not want to experience further frustrations with the ambiguous subscription period and billing cycle
I have spoke to Jody at the store and she explained that the papers should have stopped in end of April but did notThey kept getting billed and that created the current balance dueI have stopped the papersI will have the balance due forgiven in this case and apply credit to the account
Initial Business Response /* (1000, 6, 2016/02/13) */
I sent an email to the manager responsible for this area in StPaulI let him know that there may be property damage this spring due to the carrier delivering to the wrong address and driving on your lawnI apologize for the confusion with
the addresses (Old Hudson Rd vsHudson Rd) and have asked that the manager speak directly to the carrier to straighten this out for good
Initial Consumer Rebuttal /* (3000, 9, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I won't know the extent of damage (if any) until springWon't know if the sprinkler heads were broken until the water is turned onCan't see how rutted up the lawn is until the snow melts
I apologize for the unwanted deliveries and have coded your address as "No Solicit/No Starts" There is nothing owed and no more papers will be delivered
I apologize for the missing Sunday newspapers. I can confirm that 11/26, 12/3, 12/10, 12/17, 12/and 12/31/have all been credited to your account extending it to 6/3/18. I have been in contact with the agent who told me that they are looking for a new carrier for this route and in
the meantime substitute carriers have been delivering. He has a note on the address to ensure you are not missed moving forward