Initial Business Response /* (1000, 8, 2016/01/07) */
This was a data entry errorI restarted the subscription and fixed the rate so that we honor the subscription to March 4, I apologize for the error
Initial Consumer Rebuttal /* (2000, 10, 2016/01/07) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2016/01/07) */
Per your request I have stopped the Sunday newspaper subscription and delete the balance owed on the accountI am sorry for the confusion with the bonus days/holiday, that information is included on the original Groupon offer
Initial
Consumer Rebuttal /* (2000, 10, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In the interest of drawing a conclusion to this complaint, I accept the response/resolution from the businessThere are clearly issues with Customer Service and clarity/disclosure of details listed in Groupons offered by this businessSince I am no longer a customer, I consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you so very much for your help with this!!! ** *** *** *** ***
I have extended your subscription to 4/15/per your requestI cannot promise an annual fixed rate as we do have rate increases on occasion which affects all subscribersWe are converting to a new customer service system and after conversion a detailed day by day rate will be available to share with you
I will request that your newspaper be delivered to your door as requested. I will also see if there is something the Agent can do to ensure with a change in carrier that your delivery instructions are honored without fail
I apologize for any newspapers that were delivered to your home in error as well as any subsequent invoices The address is listed as "RESIDENT/NO STARTS HERE" Moving forward unless we hear from you directly there will be no further delivery/invoices from the Pioneer Press
I apologize for the sample papers being delivered to your home, this sample stopped 4/11/ I have put your address on our list to remove from all samples Please let us know if further assistance is required
I will honor the expiration date if you provide me with the account number and/or address of the person The address provided on the complaint is ** *** *** * and I do not show any active customer at this address
I sent an email to all of our Telemarketing vendors to remove this phone number (###-###-####) immediately and I also noted the address in our systems as "NO STARTS". I apologize for any frustration this may have caused
Initial Business Response /* (1000, 8, 2015/08/12) */
A stop has been put through at this address and the balance has been removedI will also add both the old phone number and your current phone number to our do not call files and instruct our telemarketing vendor to do the same
Initial Business Response /* (1000, 8, 2016/02/13) */
I sent an email to the distribution center where this carrier picks up his papersI have asked that the carrier is spoken to and the delivery list is checked to be sure the address is on it to help prevent further missed Sunday papersI
apologize for the rough start
Initial Consumer Rebuttal /* (2000, 10, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2016/02/13) */
It looks like the service has improved since we have had no communication from you since the beginning of the yearI will send a memo to the carrier as well as a reminder to check his delivery list to be sure that you are included every
SundayI apologize for the missing papers
Final Business Response /* (4000, 18, 2016/03/21) */
I am sorry that the newspapers you ordered were not delivered and the carriers manager has been made aware of this poor serviceI full refund will be sent
Initial Business Response /* (1000, 10, 2015/11/13) */
I apologize for the late newspapersThe carriers have until 8AM on Sunday to deliver so I assume the late delivery occurs during the weekI will address the issue of late service (everyday) with the delivery agent responsible for
Eagan
Initial Consumer Rebuttal /* (3000, 12, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My paper Does not get here on Sundays until 9:or laterAnd I have to go to the lobby to get it
Final Consumer Response /* (3000, 22, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have NOT received my paper in the last week againI am getting sick of thisI want this issue taken care of nowIf they do not leave them by the apartments the caretakers pick them up and through them away and I do not get it thenThis has been going on long enough now fix the problem with the carrier or get a new one that will do there job
Final Business Response /* (4000, 20, 2015/12/09) */
I again apologize and will let the distributor know that the promised improvement in service has not happenedWill keep working on it until service is where it should be
Initial Business Response /* (1000, 8, 2015/11/13) */
I apologize for the poor service you have been receivingI have credited your account back to the start of the subscription and have asked for assurance from the division manager that this will be resolved at oncePlease feel free to contact
me directly if need be, Sharon @ ***
I do not show an order for this address in Stillwater When I checked on the name it came up at an address on *** Street in StPaul which was already stopped and I removed all balance owed
I have been informed that we are looking for a permanent carrier for this route They will do their best to make sure the message gets to anyone delivering that the paper must be delivered to your desired location Your patience is appreciated while we work through this temporary
vacancy
I spoke with the customer this morning We have a couple things to work on, communication with the agent and with the newspaper carrier I have already reached out to both in an attempt to improve this situation
Initial Business Response /* (1000, 8, 2016/01/07) */
This was a data entry errorI restarted the subscription and fixed the rate so that we honor the subscription to March 4, I apologize for the error
Initial Consumer Rebuttal /* (2000, 10, 2016/01/07) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2016/01/07) */
Per your request I have stopped the Sunday newspaper subscription and delete the balance owed on the accountI am sorry for the confusion with the bonus days/holiday, that information is included on the original Groupon offer
Initial
Consumer Rebuttal /* (2000, 10, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In the interest of drawing a conclusion to this complaint, I accept the response/resolution from the businessThere are clearly issues with Customer Service and clarity/disclosure of details listed in Groupons offered by this businessSince I am no longer a customer, I consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you so very much for your help with this!!! ** *** *** *** ***
The account is set to restart tomorrow, 11/11/
I have extended your subscription to 4/15/per your requestI cannot promise an annual fixed rate as we do have rate increases on occasion which affects all subscribersWe are converting to a new customer service system and after conversion a detailed day by day rate will be available to share with you
I will request that your newspaper be delivered to your door as requested. I will also see if there is something the Agent can do to ensure with a change in carrier that your delivery instructions are honored without fail
I apologize for any newspapers that were delivered to your home in error as well as any subsequent invoices The address is listed as "RESIDENT/NO STARTS HERE" Moving forward unless we hear from you directly there will be no further delivery/invoices from the Pioneer Press
I have escalated this complaint to our Operations Manager and the delivery agent This Sunday delivery will be resolved immediately
I apologize for the sample papers being delivered to your home, this sample stopped 4/11/ I have put your address on our list to remove from all samples Please let us know if further assistance is required
I will honor the expiration date if you provide me with the account number and/or address of the person The address provided on the complaint is ** *** *** * and I do not show any active customer at this address
This address/name will be removed from our sales teams for future sales Please know that there is not balance owed present or past due
I sent an email to all of our Telemarketing vendors to remove this phone number (###-###-####) immediately and I also noted the address in our systems as "NO STARTS". I apologize for any frustration this may have caused
Initial Business Response /* (1000, 8, 2015/08/12) */
A stop has been put through at this address and the balance has been removedI will also add both the old phone number and your current phone number to our do not call files and instruct our telemarketing vendor to do the same
Initial Business Response /* (1000, 8, 2016/02/13) */
I sent an email to the distribution center where this carrier picks up his papersI have asked that the carrier is spoken to and the delivery list is checked to be sure the address is on it to help prevent further missed Sunday papersI
apologize for the rough start
Initial Consumer Rebuttal /* (2000, 10, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2016/02/13) */
It looks like the service has improved since we have had no communication from you since the beginning of the yearI will send a memo to the carrier as well as a reminder to check his delivery list to be sure that you are included every
SundayI apologize for the missing papers
Final Business Response /* (4000, 18, 2016/03/21) */
I am sorry that the newspapers you ordered were not delivered and the carriers manager has been made aware of this poor serviceI full refund will be sent
Initial Business Response /* (1000, 10, 2015/11/13) */
I apologize for the late newspapersThe carriers have until 8AM on Sunday to deliver so I assume the late delivery occurs during the weekI will address the issue of late service (everyday) with the delivery agent responsible for
Eagan
Initial Consumer Rebuttal /* (3000, 12, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My paper Does not get here on Sundays until 9:or laterAnd I have to go to the lobby to get it
Final Consumer Response /* (3000, 22, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have NOT received my paper in the last week againI am getting sick of thisI want this issue taken care of nowIf they do not leave them by the apartments the caretakers pick them up and through them away and I do not get it thenThis has been going on long enough now fix the problem with the carrier or get a new one that will do there job
Final Business Response /* (4000, 20, 2015/12/09) */
I again apologize and will let the distributor know that the promised improvement in service has not happenedWill keep working on it until service is where it should be
Initial Business Response /* (1000, 8, 2015/11/13) */
I apologize for the poor service you have been receivingI have credited your account back to the start of the subscription and have asked for assurance from the division manager that this will be resolved at oncePlease feel free to contact
me directly if need be, Sharon @ ***
I do not show an order for this address in Stillwater When I checked on the name it came up at an address on *** Street in StPaul which was already stopped and I removed all balance owed
I have been informed that we are looking for a permanent carrier for this route They will do their best to make sure the message gets to anyone delivering that the paper must be delivered to your desired location Your patience is appreciated while we work through this temporary
vacancy
I spoke with the customer this morning We have a couple things to work on, communication with the agent and with the newspaper carrier I have already reached out to both in an attempt to improve this situation