Stahl Construction Company

I have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion.  According to the consumer, Priceline
does not offer Express Deals reservations disclosing guest rating for 2 star
properties. The consumer states: “I am
rejecting this response because: the response does not address my main
complaint, which is that they create an expectation that only well read hotels
are used by listing favorable guest ratings and omit guest ratings for the
hotels that are utilized by lower income customers, thus discriminating against
lower income customers”.
 
As noted on the screen shot attached hereto, Priceline
offers consumers the option to select 2 star quality Express Deal hotel options
offering guest ratings:
 


















 
I am sorry that the consumer’s selected purchase is
non-refundable and we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear [redacted]
We are contacting you today regarding your reservation with [redacted] Car Rental booked under Trip Number [redacted]
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, [redacted] Car Rental did not...

have your reservation when you arrived at the airport so you ended up booking a new reservation with another rental car company. I apologize for any inconvenience this may have caused.
For us to further assist you, please send a copy of your receipt showing the charges for the new reservation that you booked. Please send the information as a PDF or JPG attachment via email or send it through fax to ###-###-####. Once we received your information, we will review  your case further and contact you back for any resolution or update.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

I understand that you would like to get a refund or get an alternative flight due to [redacted]'s bankruptcy. I apologize for this inconvenience and it was a rather unexpected news. The airline did not provide an option when they filed for bankruptcy last Nov.10,2017. Although the reservation was...

bought on our website it was [redacted] who charged your credit card. You will have to contact your bank to recover your money. If you wish to travel you will have to rebook a new travel at your convenience.    We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.   Sincerely, Executive Offices

Complaint: [redacted]
Hello,   The 11 digit trip number is: [redacted] and it was sent to [redacted]   For all 5 passengers the total was $5,873 ( portion was $1,174.60).  Then I paid to change a later departure date on 7-23-14 and was charged on my own card $569.40, which is why the entire amount I'm disputing is $1,744   Please let me know if I should scan copies of all documents.   Thank you  [redacted]
Sincerely,
[redacted]

We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The contract page indicates that the consumer authorized the purchase. We are sorry that the consumer selected a non-refundable option we are unable to assist the consumer any further in this situation.
Sincerely,
N. D’[redacted]
Executive Services

Our record indicates the following refund was issued.Hotel Confirmation Number: 29882432Amount Refunded: $301.86

Dear [redacted]
 
We are contacting you today regarding your vacation package reservation for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand your concern about the arrival...

airport. When the reservation was booked on our website, you were asked to select a hotel which includes a flight itinerary. The page also gives an option to choose a different flight.
Prior to booking, we presented a contract page with the details of your request, including the information that the arrival airport is in [redacted]. When you selected to purchase the package, you have confirmed the information to be correct and agreed to the terms and conditions.
 
We apologize if you experienced poor service. The option to change or cancel your airline reservation is dependent upon the airline's policy.
An exception can be made to cancel your airline reservation minus a fee of $200. After you cancel, please submit a new request on our website for the correct airport. Once the new request is accepted, please provide us the new trip number so we can process a refund of the $200 cancellation fee minus $50 change fee.
 
Should you decide to cancel the airline reservation, please contact us prior to your scheduled departure on Tuesday, September 8, 2015; 6:25 PM. Please note that the original airline reservation must be cancelled prior to submitting a new request on our website.
 
We apologize for the inconvenience and hope you found this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

I am writing you today regarding your rental car reservation with Hertz Corporation under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand you are requesting for a full refund since your...

reservation was cancelled.   Your bank notified us of the dispute of this charge which effectively reversed the sale and initiated the chargeback process between your bank and Priceline. Priceline treats the receipt of a pre-consumption chargeback notification as an intent to not use the reservation. As we previously advised, the reservation is non-refundable. However, we have decided to make a one-time exception to issue a full refund as gesture of goodwill.   A refund request has been submitted to our management team for review, and once approved, the refund for $335.51 will be processed to the form of payment you used to book the reservation. Please note that this process may take up to 14 days to be completed and you will be notified through email once processed.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

According to
the consumer, on Sunday June 28, 2015, she requested to cancel the
reservation and expected a full refund.
Attached hereto is a copy of the consumer’s contract page
indicating that the consumer selected a reservation with the following cancel
policy:
 
...


·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund up
until noon on Saturday, June 27th (local hotel time). If you decide to cancel
your reservation anytime between noon on Saturday, June 27th and noon on
Sunday, June 28th (local hotel time), the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including taxes
and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Sunday, June 28th).
 
We are sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-28 09:42:57


















[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now -> Save
15% on this stay — Free breakfast, free internet in room and free parking
Check-In: Sun, Jun 28, 2015
Check-Out: Tue, Jun 30, 2015
Room Type: Double Room with Two Double Beds ~ Smoking
- Booked for double
occupancy
Flexible Cancellation
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Saturday, June 27th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Saturday, June 27th and noon on Sunday, June 28th (local hotel time),
the hotel requires payment for the first night's stay. You will be charged for
the first night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on your day of arrival (Sunday, June 28th).





































Summary
of Charges

Room Cost

$89.24

Rooms

1

Nights

2

Room Subtotal

$178.48

Taxes & Fees

$27.34

Total Priceline Charges

$205.82

Safe Fee*

$3.00

Total Cost

$208.82

Prices are in USD
*This safe fee is charged by property at checkout.
Reservation Name (Age 18 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.



[redacted]


    
I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·      Room Description: 2 Double Beds/Smoking/Free Hi-Spd Wireless/
Radio-Alarm Clock/Tv, Cable/Satellite
·      Rate Description: Websaver - Full pre-payment required upon
booking
·      Hotel Freebies Details:
On Sale Now -> Save 15% on this stay — Book Now and Save
— Promotion Details — Negotiated Specials may be limited
to certain dates and subject to availability.
Free breakfast, free internet in room and free
parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject
to availability.
x close window
·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund up
until noon on Saturday, June 27th (local hotel time). If you decide to cancel
your reservation anytime between noon on Saturday, June 27th and noon on
Sunday, June 28th (local hotel time), the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including taxes
and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Sunday, June 28th).
·      Mandatory Fee: This hotel charges an additional $1.50 per
room per night. This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort fees,
energy charges or safe fees. The amount of the charge is subject to change.
·      Guarantee Policy: Reservation is guaranteed
for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
·      Your credit card is charged the total cost
above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
·      All rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.
·      The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for the
mandatory fee listed above as well as any additional hotel incidental
charges such as parking, phone calls or minibar charges which are not included
in the room rate.

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund in the amount of $152.49 was issued for this purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. What happens if they do not comply with the resolution? It will only take place after the 10/15. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  the reason that the drill schedule I provided was dated after I made the reservations is that I transferred units in the [redacted].  Obviously you have no concept of military units and operations.  When a Solider transfers between units he or she will have to abide by the new unit's drill schedule.  It is a travesty that Priceline does not have a policy with regards to cancelling a reservation for military members.  I will ensure that I inform others of my experience and plan to make it my mission in life to deter as many people as possible from ever using Priceline.  Your customer service is the worst I have ever experienced.  It should not have taken almost a month to get an answer from the airline.  Your employees are incompetent, uncaring and lack training in acceptable customer service techniques.  I DO NOT WANT THE TAXES refunded to me.  I have switched Reserve units and WILL BE using the tickets I purchased for my trip to [redacted] in June.  No further action is necessary on your part.  I will be in CT this week and if I had time I would stand outside your offices with a sign notifying the public and other consumers of your policy of not supporting the military.  I will never use Priceline again even if I have to pay one of your competitors more and will also use social media to share the horrendous experience I was forced to endure with Priceline with everyone I know. 
Sincerely,
[redacted]

The lowest qualifying rate at the time of booking is 75.00 USD per nightand your offer price is 66.57 USD. This makes a savings of 8.43 USD or11.24% for your reservation. The contract page that you reviewed andinitialed prior to booking did not guarantee a savings percentage foryour reservation.We verified that the hotel fee when you submitted the request was for31.00 USD. Since the hotel fee increased to 34.43 USD when thereservation got confirmed, we adjusted your offer price from 70.00 USDto 66.57 USD. Your offer price was adjusted so that the total costincluding the hotel fee will still be 122.15 USD. This makes the totalcost of your reservation changed from 91.15 USD to 87.72 USD.Our Accounting Department has advised that the total amount charged toyour account is 87.72 USD. The 91.15 USD you saw on your billingstatement is just an authorization which will automatically drop offfrom your account.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that this reservation has been canceled and  a refund
of $367.83 was issued.

We are contacting you today regarding your reservation at The [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you had issues with the hotel's star rating...

and you would like to cancel your reservation.   We checked our records and verified that the hotel has a guest rating of 7.4 which is based on actual reviews from customers who have booked on our site and stayed at the hotel. We assess each property on many different criteria and our hotel ratings are actually stricter than other national rating companies. We also checked other websites and verified that the hotel is rated consistently as a 3.5 star property with high guest ratings.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. This information was provided on the contract page that you reviewed and initialed prior to booking. I apologize; however, we are unable to change, cancel or refund your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the selected...

purchase.
We are
sorry that the consumer’s selected purchase is non-refundable and we are unable
to assist the consumer with a change or refund.
Once again, thank you for getting in touch about
this.
Sincerely,
 
[redacted]
Priceline.com
 
 
4-star hotel in the [redacted] area
 
Check In: Tue, May 12, 2015
Check Out: Fri, May 15, 2015
 
Rooms: 2 rooms for 3
nights
Your Bid: $343.00
per room/night
Taxes & Fees: $416.46
Room Total: $2,474.46
Have a promo code?
Guest
Info (Room 1) [redacted]
Guest
Info (Room 2) [redacted]
Billing
Info [redacted]
[redacted]
[redacted]
[redacted]
Credit Card Info XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, fees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
continue
T axes and Fees Amount: $416.46 Prices are in USD.
Cancel
Policy
This rate cannot be cancelled, changed or transferred.
Refunds are not allowed.
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other
special needs (including preferences for smoking or
nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not check-in
on the first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not be
entitled to a refund. Guaranteed late night arrival. Check-out time varies by
hotel.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is
possible that the hotel you are booked in could be a Resort, which will meet or
exceed the minimum qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have
seen during a hotel search on priceline. Any sorting or filtering options
previously used will not apply to this Name Your Own Price request. Priceline
will immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowed. If your
offer is not accepted, your credit card will not be charged.
The reservation holder must present a valid photo ID and credit
card at check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy.
Initial Here to Accept **
 




+ Customer Payment Method:

Credit/Debit Card

 







































CC Type:

[redacted]

CC Number (Last 4 digits):

[redacted]

Expiration Date:

08/2018

Card Holder Name:

[redacted]

Card Holder Phone:

[redacted]

Billing Address:

606 Post Road E, Ste 636, Westport,
Ct
Westport CT 06880
US

 

 

+ Authorization Amount:

2474.46 USD

 



















Authorization Date:

Monday, Apr 20, 2015

Authorization Code:

87675P

Payment Method to Hotel:

Direct Bill

 




+ Total Charged By Us:

2474.46 USD

 































Offer Price per Room:

343.00 USD

Number of Rooms:

2

Number of Nights:

3

Room Subtotal:

2058.00 USD

Total Taxes and Fees:

416.46 USD

Total Cost:

2474.46 USD

 



USD - United States Dollars

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Prior to selecting the room the cancellation policy was no fee for cancellation up to the day of the stay, and included Priceline's low price, which was the same as several other competitors. There was no warning that the policy wood change or did change with the exception of the "Terms". I had no reason to think that any of the terms changes once I selected their offer. Is this not considered Bait and Switch. Below is the emaiI I got, after selection the deal.priceline.com May 23 at 5:34 AMTo[redacted]To view this email as web page, go hereFollow UsFlightsHotelsCarsPackagesCruisesPaul Schaaf, it's time to pack your bags!Your Trip Number is 275-687-753-49. View Printer Friendly Itinerary. Days Inn - [redacted] 
[redacted] 
[redacted]Check-InTuesday, May 26, 2015 at 03:00 PM Check-OutFriday, May 29, 2015 at 11:00 AM Add a Night to your stay  Your Room Reservation Name[redacted] Confirmation Number[redacted] Reservation DetailsRoom Assigned On Check-in  Add a Room to your stay   Important InformationA valid photo ID and credit card are needed at check-in. All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more than two adults are not guaranteed. We recommend that you bring a copy ofyour itinerary or receipt to the hotel. Frequently Asked Questions What do I need to bring to the hotel for check-in?Can I add nights to my hotel reservation?Can I add rooms to my hotel reservation?Hotel special requestsCan I check-in early or late?Can I change or cancel my hotel rooms?see all   Priceline Name Your Own Price® and Express Deals® services are different from published price services. Exact hotel, airline and rental car company are shown only after booking. All sales final. Airfares do not include fees for checked baggage, or foreign departure/ port charges. See Full Terms and Conditions.If you have questions about your priceline reservation, please visit our Customer Service Center.To learn about our email partner's privacy policies, including the use of cookies in this email, click here.This is a transactional email from Priceline.com LLC - 800 Connecticut Ave. Norwalk, CT 06854[redacted] [redacted] [redacted]

Hi. Please see the response we have sent to our customer below. Thanks.[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] & [redacted] Convention Center for Trip Numbe[redacted]. We are writing to let you know that...

we received your Revdex.com concern in our Executive Offices. We understand that you are requesting a refund of your reservation. We reviewed your request prior booking and it clearly indicate that the room you selected will have two queen beds. We apologize; however, refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, November 25th). Your reservation is non-refundable. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, F[redacted]Executive Offices