Stahl Construction Company

RevDex.com, Inc.
 
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We are sorry that we are unable to issue
any refunds while this matter is in dispute with the credit card issuing bank.  
 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: 
I am satisfied with the refund.  However, it seems to me that Pricelines business tactics are not completely forthcoming.  As I stated before, I booked through Priceline and at no time was I informed that the reservation would be going through their "sister" company [redacted].  Nor was I ever redirected to the [redacted] website.  This seems to be a convenient way for Priceline to deflect the issue at hand.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I contacted the hotel directly. They offer no options for Smoking. The whole property in a non-smoking property; meaning at NO place on the whole property do they allow smoking. I would have to leave the hotel and park, which is a 20 minute drive, just to be able to smoke. I was never informed of this in advance nor was I ever informed just to get to the to the hotel/resort I would be required to pay a $15 daily admittance fee just to get to my hotel room.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was never aware that I was accepting a non-refundable vacation package. The screens that I viewed all expressed that I would cancel w/o penalty up to 24 hrs before my expected trip. Priceline fraudulently locked me into a vacation package that I never agreed to. I never had access to the screen presented by the Priceline management team on this screen.  The website is confusing/glitchy on purpose so the Priceline can lock customers into un-refundable vacation packages.
Sincerely,
[redacted]

Please CANCEL my complaint. There must have been a miscommunication from the [redacted] representative who told me they do not own [redacted]s, because I was able to rent a [redacted] after all. I would like to withdraw my complaint immediately.   -[redacted]

According to the consumer, the hotel does not provided the guaranteed
amenity listed on the contract page.




Guaranteed Amenities:

Indoor or Outdoor Pool

We have contacted the property and confirmed that
the hotel does provide an indoor pool as an...

amenity.
I appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-07-02 20:41:06



Please Review Your
Request















































2½ Star Moderate-Plus Hotel




















Which hotel will I get?

Check-In Date:

Saturday, July 4,
2015

Check-Out Date:

Saturday, July 11,
2015

Region
[redacted]

City Areas:

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed
Amenities:

Indoor or Outdoor
Pool

Number of Nights:

7













 























Offer Price Per Room, Per Night:

US$ 125.00

Travel
Insurance:


US$
35.00






Subtotal:

US$ 875.00

Taxes and Service Fees:

US$ 137.55

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 1,012.55

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD35.00 per room per night. Details.





*Prices are in US dollars.
Important
Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
Here is the priceline record  #[redacted] the email address used was [redacted].com 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It does not address the fact that the 24 hour limit on the Guarantee is hidden.  If it was in ANY of the materials you normally look at to make the reservation, that would have been fine.  If you have enough space to put "100% price match Guarantee" and the other wording, you have enough room to say "in first 24 hours."  I'm not looking to do business with people where I need to check the fine print for weasel clauses.
Sincerely,
[redacted]

We understand that you are disputing the response we provided to the Revdex.com concern that has reached our Executive Offices. We work really hard to avoid any confusion when customers use our website. In order to book a reservation we require that you review your reservation details, including the terms and conditions prior to entering your billing information. In this instance our records show that the information was reviewed and you submitted the request for booking.   We are sorry; however, you have a restricted reservation. Prior to booking your reservation, we presented you with a Contract Page to review and initial. This contract contains the information that the reservation you purchased cannot be changed, canceled or refunded.   For your reference, a copy of your contract page has been sent in a separate e-mail.   Once again, our apologies that we are unable to present you the answer you wanted.   Sincerely,   Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.  As
noted on the consumer’s contract page, the consumer selected a 1 star and not a
2 star property as claimed. Additionally, the hotel manager, [redacted] advised that
the hotel did not charge the guest for Internet use as claimed. We are sorry that we are unable
to assist the consumer any further in this situation. The Bureau/consumer may
contact [redacted] at the [redacted] directly at following contacts for
any further assistance or claims regarding this matter.



















[redacted]
[redacted]
[redacted]

 

 

 

 

Phone Number:
[redacted]

Fax Number:

[redacted]

 
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent a Car for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. We understand that you
have concerns with this rental car reservation.
 
Our records indicate that the rate selected is a
non-refundable prepaid rate. The following information was presented prior to
purchase when you were asked to review your reservation, including the terms
associated with cancellations or changes:
 
                               If your request is successful, Priceline will
immediately lock in your reservation and charge your form of payment.
 
 Please note that
[redacted] Rent a Car has advised that a total charge  of $319.00 applies for the Supplemental
Liability Insurance that you agreed to purchase upon pick up. This amount is in
addition to the total cost of $491.01, which was  paid upon booking the reservation.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

From: [redacted] Sent: Tuesday, June 30, 2015 10:50 PM To: [redacted] Subject: [redacted]     This has now been resolved. Sent from my [redacted]

Hi. Please see the response below we have sent to our valued customer.  Thanks. Dear M[redacted]
*Thank you for taking the time to contact us regarding your hotel reservation for Trip Number [redacted] I am writing to let you know that we have received your Better Business...

Bureau concern in our Executive Offices. We understand that you have issues with this hotel reservation. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort (or a condo), which will meet or exceed the minimum qualifications of the star level you initially requested. The property that is selected may or may not be one that you have seen during a hotel search on Priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request.  We are unable to change the reservation to a different hotel; however, as a one-time exception, we can cancel this reservation for a refund.  Should you wish to cancel this reservation, please respond to this email before November 9, 2016. Refund or cancellation may not be available after this date.  We look forward to assisting you and resolving your issue. Sincerely, [redacted]Executive Offices

Kindly close this case.  There is nothing further that Priceline can do once the Airline takes control of the ticket.  Thanks.

Complaint: [redacted]
I am rejecting this response because:  The business claims that the motel confirmed that they credited the "consumer's credit card"....

 No additional information is given.  I am therefore left to understand that "the consumer" is me.  This being the case, $76.29 was charged to my account on June 25th; this same amount was credited on July 1st.  However, I have no idea where this charge came from to begin with; I did not stay in a motel on that date and it has nothing to do with the original charge of $101.96.  The business response is not satisfactory and appears to hedge the real issue.(If "the consumer" is the 2nd party (again the business does not clarify), the $76.29 was in fact credited to the 2nd party.  However, what occurred upon arrival at the motel is that my card was to be credited $101.96 and the second party charged $76.29.  It is my opinion that when the business became aware of this they "reversed course", crediting the 2nd party and refusing to credit my account in order that they retain the $25.00 booking fee.  If the business has poicy to this effect it was NEVER provided by the motel or by the business as a explanation.)
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. Our credit card chargeback
team has determined that the consumer disputed the purchase via his/her credit
card issuing bank and received funds back through the dispute. The consumer
must contact [redacted] directly for any further assistance. We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
N. D[redacted]
Executive Offices
.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your unconfirmed reservation for Trip Numbe[redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand your...

concern about that pending amount that
was held on your account. As part of the request process, we authorize your
card to verify that you have enough funds to cover the cost of your
reservation.
Your bank might advise you that this is a pending
transactions; however, it is authorization, and it should automatically drop
off when the charge is processed to your account. An authorization is not a
charge, so it will not appear on your monthly statement. You will only be
charged for your requests that are accepted. Depending on your bank, and in
most cases, authorizations are removed within three to at most seven days.
 
We apologize; however, we are unable to refund the
difference in rates.
However, we would like to offer you a 15% coupon for a
future Express Deal purchase. The coupon expires on May 25, 2017.
 
[redacted]
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

RE: Account
Number:
[redacted].com Reference# [redacted]
 
 
According to Mr. [redacted], he purchased a reservation with
[redacted].com.
 
Please contact [redacted].com directly for any assistance relating
to purchases made directly with [redacted].com.
 
 
Website:
www.
[redacted].com
 
[redacted]
Operations Director
[redacted]
Website:
www.
[redacted].com
 
E – [redacted]
T - +[redacted]
M - +[redacted]
F – + [redacted] ATTN: [redacted]

Purchased a hotel booking with airport shuttle for $513. The hotel states they offer no such service but they are willing to book me transportation for $240 round trip. After making Priceline aware of the issue they keep referring to unofficial sources of information regarding the presence of an airport shuttle. They have confirmed with the hotel that no shuttle service is provided but have done nothing to remedy the issue. The first part of the remedy is to stop advertising and selling a service not actually offered. This is an unfair/deceptive business practice. This is unfair to the consumer who has been cheated, and unfair to competitors who are not engaging in deceptive advertising practices. The second part of the resolution is a choice of 2 options: Pay for (either by direct payment to me or booking it themselves) a round trip airport transfer OR Upgrade my hotel reservation to include breakfast for 2 at no cost to myself.

Sorry for delay in reply but I have had a lot of personal idsues that have had me out of town and without access to internet. Not sure exactly why I have to provide the requested information because Priceline acknowledged responsibility in 2 personal emails one of which I waz asked about the particular customer service senior agent Jamaica whom I had my main issues with. But anyway I still haven't received any type of redund or reinburstment for the money charged from my [redacted] Prepaid Serve Card but was told Priceline actually went back in system and blocked refund from [redacted] on October 10, 2015 and recharged the disputed amount again causi g the whole refund process to be played oit that much longer. Now to my understanding there is a total of 4 or 5 Request Numbers all for the same date October 6, 2015 all of which was done in the early morning before noon. However at this time I only have 2 of them on hand however I am working on obtaining the others but the 2 I have on hand is:Priceline Request #: [redacted]Priceline Request #: [redacted]Which are all linked to my same email which is [redacted].