Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted]nd find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted] Plus Philadelphia Bensalem Hotel for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We see that your issue...

has already been resolved by one of our Executive Care Specialists. Our records indicate, your reservation was canceled for a full refund of 92.97 USD on July 16, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Should you require additional assistance with your Hotel Reservation, please feel free to reply to this e-mail.   We hope you find this information helpful.   Sincerely,   [redacted]

Please CANCEL my complaint. There must have been a miscommunication from the [redacted] representative who told me they do not own [redacted]s, because I was able to rent a [redacted] after all. I would like to withdraw my complaint immediately.   -[redacted]

[redacted]   We are contacting you today regarding your airline ticket booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you were unaware that the reservation...

got confirmed and you would like to be refunded. We apologize for any inconvenience this have caused.   We contacted Air [redacted] and they agreed to refund your reservation. A total refund in the amount of 290.61 USD was processed back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

RevDex.com, Inc.
 
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We are sorry that we are unable to issue
any refunds while this matter is in dispute with the credit card issuing bank.  
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I contacted the hotel directly. They offer no options for Smoking. The whole property in a non-smoking property; meaning at NO place on the whole property do they allow smoking. I would have to leave the hotel and park, which is a 20 minute drive, just to be able to smoke. I was never informed of this in advance nor was I ever informed just to get to the to the hotel/resort I would be required to pay a $15 daily admittance fee just to get to my hotel room.
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. Our credit card chargeback
team has determined that the consumer disputed the purchase via his/her credit
card issuing bank and received funds back through the dispute. The consumer
must contact [redacted] directly for any further assistance. We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
N. D[redacted]
Executive Offices
.

Kindly close this case.  There is nothing further that Priceline can do once the Airline takes control of the ticket.  Thanks.

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a refund of the unused night of your reservation as you were not happy that your Best Price Guarantee claim was not honored. Our apologies for...

the inconvenience; however, before we can process a refund for a Best Price Guarantee claim, several conditions has to be meet. One of the conditions is that the lower price, including taxes and fees, must be available to the general public for booking on a website. We reviewed your record and found that the lower rate you found is for [redacted] members only, and not for the general public. Regarding your request for a refund, as stipulated on you contract, “you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.” We are able to get a good price on this type of booking but in turn your reservation does have restrictions and those restrictions are upheld by the hotel as well. In the future, you may consider purchasing one of our less restricted reservations as they provide more options for changes. For your reference, a copy of your contract page was sent via a separate email. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwere unable to use the reservation so you would like to be refunded.In order to research and respond to your situation, please reply to thisemail with any additional...

information you can provide to help us locateyour request in our system.Your 11 digit airline trip number, confirmation number, email address,phone number, the names that the request was made under and any relevantdates would be extremely helpful.Thank you for giving us the opportunity to assist you and hope to hearfrom you soon.Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because:1) A $25 credit is totally unacceptable.  I would never have made the $117 purchase had I known that I was not getting a King sized bed and had I know the map location provided from this company was not where the property was located.  A $25 credit to settle this is akin to allowing this company to have a business model where they totally misrepresent what they are selling and then build in $25 credits as part of their business model.2) Please take a look at the phone number they provided in their response.:  1-800-xxx-xxxx  This is from their Executive Offices and is another example of their ineptness.
Sincerely,
[redacted]

Sorry for delay in reply but I have had a lot of personal idsues that have had me out of town and without access to internet. Not sure exactly why I have to provide the requested information because Priceline acknowledged responsibility in 2 personal emails one of which I waz asked about the particular customer service senior agent Jamaica whom I had my main issues with. But anyway I still haven't received any type of redund or reinburstment for the money charged from my [redacted] Prepaid Serve Card but was told Priceline actually went back in system and blocked refund from [redacted] on October 10, 2015 and recharged the disputed amount again causi g the whole refund process to be played oit that much longer. Now to my understanding there is a total of 4 or 5 Request Numbers all for the same date October 6, 2015 all of which was done in the early morning before noon. However at this time I only have 2 of them on hand however I am working on obtaining the others but the 2 I have on hand is:Priceline Request #: [redacted]Priceline Request #: [redacted]Which are all linked to my same email which is [redacted].

From: [redacted] Sent: Tuesday, June 30, 2015 10:50 PM To: [redacted] Subject: [redacted]     This has now been resolved. Sent from my [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent a Car for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. We understand that you
have concerns with this rental car reservation.
 
Our records indicate that the rate selected is a
non-refundable prepaid rate. The following information was presented prior to
purchase when you were asked to review your reservation, including the terms
associated with cancellations or changes:
 
                               If your request is successful, Priceline will
immediately lock in your reservation and charge your form of payment.
 
 Please note that
[redacted] Rent a Car has advised that a total charge  of $319.00 applies for the Supplemental
Liability Insurance that you agreed to purchase upon pick up. This amount is in
addition to the total cost of $491.01, which was  paid upon booking the reservation.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

From: [redacted] Sent: Thursday, March 31, 2016 7:57 PMTo: [email protected]: complaint #[redacted]This complaint has been resolved to my satisfaction with Priceline.  Thanks for your help.[redacted]

RE: [redacted].com  Account
Number:
[redacted]
Order Number: [redacted]
 
 
According to the consumer, she/he purchased a reservation with
[redacted].com.
 
Priceline does not have access to purchases made directly with
[redacted].com.
 
Please...

contact [redacted].com directly for any assistance relating
to [redacted].com purchases.
 
[redacted], Operations Director at:
[redacted].com.
 
Website:
www.
[redacted].com
 
[redacted]
Operations Director
[redacted]
[redacted]
[redacted]
Website:
www.
[redacted].com
 
E – [redacted].com
** [redacted]
** [redacted]
** [redacted]

Complaint: [redacted]
I am rejecting this response because: It does not address the fact that the 24 hour limit on the Guarantee is hidden.  If it was in ANY of the materials you normally look at to make the reservation, that would have been fine.  If you have enough space to put "100% price match Guarantee" and the other wording, you have enough room to say "in first 24 hours."  I'm not looking to do business with people where I need to check the fine print for weasel clauses.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because it does not address the main issue which is the false advertising that Priceline did in their original vacation posting.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The business claims that the motel confirmed that they credited the "consumer's credit card"....

 No additional information is given.  I am therefore left to understand that "the consumer" is me.  This being the case, $76.29 was charged to my account on June 25th; this same amount was credited on July 1st.  However, I have no idea where this charge came from to begin with; I did not stay in a motel on that date and it has nothing to do with the original charge of $101.96.  The business response is not satisfactory and appears to hedge the real issue.(If "the consumer" is the 2nd party (again the business does not clarify), the $76.29 was in fact credited to the 2nd party.  However, what occurred upon arrival at the motel is that my card was to be credited $101.96 and the second party charged $76.29.  It is my opinion that when the business became aware of this they "reversed course", crediting the 2nd party and refusing to credit my account in order that they retain the $25.00 booking fee.  If the business has poicy to this effect it was NEVER provided by the motel or by the business as a explanation.)
Sincerely,
[redacted]