Stahl Construction Company

Dear Mr. **,
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent-A-Car for Request Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand your concern that the rental counter was
unable to accommodate your reservation when you arrived to pick up your rental
car. Therefore, you ended up renting a car at their other rental location and
paid a higher rate than what you were quoted when you booked the reservation.
 
We have researched your issue with our rental partner,
and they verified that they quoted you their regular rental rate of 51.99 USD
per day upon pick up at their alternate rental location. However, they stated
that they have refunded 129.00 USD to adjust the rate back to the original rate
you received during booking. The final bill came up to
188.59 USD due to the optional coverages you purchased at
the rental counter. Since the originally qouted rate was honored and the
additional costs you incurred were due to the optional coverages you agreed to
purchase at the counter, we are unable to offer any reimbursements.
 
We take customer feedback seriously, and be rest assured
that we have documented your issue for reference when we evaluate our rental
partners. We appreciate that you have taken the time to inform us about your
experience.
 
I hope you found my email helpful!
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]. 
Iam rejecting this response because: when I visited priceline.com I clicked on package deal. After asked departure from?? I clicked " [redacted]- which immediately I was given the opition [redacted]) then I was given a option arrival??? I typed " [redacted] " then I was given the opition to click ([redacted]  15min later I checked my email a confirmation for my trip to ([redacted]) I immediately called Priceline explain the situation after rudely I was put on on hold 20min late line cuts off. Then I called back 3 more times and priceline, you have this information. Then I was insulted which of my first complaint I explained which no one from Priceline took a minute to apologize or take initiative steps to deal with the people that insult me?? I was  called  all kinds of names. So anyways I was frustrated, I decided to call [redacted], if they made the mistake of sending me to [redacted] airline?? They stopped paused and said. Sir, the mistake was not from our side but price line, it wasn't your fault but ( WE DON'T HAVE ANY FLIGHTS LEAVING FROM) [redacted]  to [redacted] airport. I told them right then sir, I have been telling priceline, this but I was insulted and told I made the mistake. Which I said that's impossible because iam going to state I never been to so I made sure everything was correct. I implore for Revdex.com, to step in further investigate,  this matter it's clear they are not taken any steps to investigate them self. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.I am happy to be able to cancel my reservation and get the refund. However, I do think they are deceptively advertising the guest rating as a guarantee when it's not. As my screenshot shows, when booking they make it look like it will be garaunteed though it's apparently not in the actual contract. I hope they examine this as it may confuse other customers too. I also think they need to make clearer the fact that when hotel my charge additional fees and not bury that in fine print. I will never use Priceline again.
Sincerely,
[redacted]

Hello.  Please see the response below that we sent to the customer. Thanks.[redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]l & Spa [redacted] for Trip Number [redacted] I am writing to let you know that...

we have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:  [redacted]
[redacted] Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The [redacted] & [redacted] met Priceline's strict quality standards.  In addition, our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The reservation holder is required to present a valid Photo ID and Credit Card at check-in for incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and deposits.Priceline will immediately charge your credit card the total room charges upon booking. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.  However, despite of the restrictions, your refund has been processed. A refund for $73.09 was issued today, January 23, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time. Sincerely, [redacted]Executive Offices

Dear [redacted],
Thank you for your email, which we have received from the Revdex.com, Inc. regarding your reservation with
[redacted] Rent a Car for Request Number [redacted].
We have reviewed our records, which indicate that you have disputed the
transaction with your credit card...

issuing bank on October 27, 2014 and November
2, 2014, and then attempted to use the rental car. Once the consumer initiates a
credit card dispute with the intent not to pay for an authorized purchase, and
the bank withdraws the funds from Priceline outside the terms of this
agreement, the reservation is cancelled. We truly wish that we can process
a refund; however, your reservation is non-changeable and non-refundable. The
reservation remains subject to the policy agreed upon booking and we cannot
issue any refund even if the tickets were not used. We apologize for any
inconvenience and hope you find this information helpful.
 
We apologize for any inconvenience and hope you find this information
helpful.
Sincerely,
[redacted]
Priceline.com
 
This contract for request number [redacted] was originally initialled on Sun Oct
12 17:34:49 EDT 2014




Your Trip Summary
























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Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler,
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$500
Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000
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$1,500 Medical Expense Coverage
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Name
Your Own Price and Save Cash

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that will save you cash. Enter an offer and we will see if an airline accepts
your offer.
Total charges, including taxes and fees,are displayed on the following
page.


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Departing Flight Information - Wednesday, April 1, 2015




Flight 883
3h 39m, 1769 mi

From[redacted]
[redacted]
Departs: 1:20 AM

To[redacted]
[redacted]
Arrives: 7:59 AM

AircraftAirbus A321 (Jet)
Economy/Coach Class




Flight 745
3h 33m, 1476 mi

From[redacted]
[redacted]
Departs: 9:50 AM

ToLuis [redacted]
[redacted]
Arrives: 1:23 PM

AircraftAirbus A321 (Jet)
Economy/Coach Class

Returning Flight Information - Wednesday, April 8, 2015




Flight 746
3h 45m, 1476 mi

From[redacted]
[redacted]
Departs: 2:40 PM

To[redacted]
[redacted]
Arrives: 6:25 PM

AircraftAirbus A330-200 (Jet)
Economy/Coach Class




Flight 1756
4h 35m, 1769 mi

From[redacted]
[redacted]
Departs: 7:59 PM

To[redacted]
[redacted]
Arrives: 9:34 PM

AircraftAirbus A321 (Jet)
Economy/Coach Class

 
































Passenger and Ticket Information

[redacted]
Despain BarsickowSeat Preference (Change Seat)
Flight [redacted]: [redacted]
Flight [redacted]: [redacted]
Flight [redacted]: [redacted]
Flight [redacted]: [redacted]

Ticket Type:Electronic

[redacted] BarsickowSeat [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Ticket Type:Electronic

Rental Car Details














Minivan
[redacted] or similar





















Location:
[redacted])

Pick-Up:
Wed, April 1, 2015, 2:00 PM

Drop-Off:
Wed, April 8, 2015, 2:00 PM

Total Rental
Days: 7 days (7 days)

Driver:
[redacted]

Driver's Age
at Pickup: 42




Summary of Charges
















































Airline
Ticket Cost:

$368.60
per ticket





Airline
Ticket Taxes & Fees:

$60.60
per ticket

Airline
Ticket Trip Protection:

$17.00
per ticket

Number
of Tickets:

2


Airline
Ticket Delivery:

$0.00
(Electronic Ticket)

Airfare Subtotal:

$892.40

Rental
Car Cost:

$394.80


Rental
Car Taxes & Fees:

$120.76


Rental
Car Travel Insurance:

$7.00


Rental Car Subtotal:

$522.56

Total Trip Cost:
(All prices are in US dollars)

$1,414.96This is the BEST PRICE for these flights GUARANTEED!

Baggage fees
are not included in your trip cost.

Important Information


































•

Change penalties/restrictions apply to your airline
tickets. Please read the important fare rules and restrictions. The Rental Car reservation included in your itinerary
is non-refundable, non-transferable and non-changeable even if the
reservation is not used.

•

Fares are not guaranteed until purchased.

•

If you do not take your outbound flight, the airlines
will automatically cancel the remainder of your reservation. No refunds
will be granted for the unused portion of your trip.

•

You will be issued electronic tickets. Remember to bring
a valid government-issued photo ID with you to
check-in.

•

Rental Car availability is not confirmed until full payment
is received. If your selections are unavailable, we'll still purchase your
airline ticket.

•

Only [redacted] will be able to pick-up the
rental car at the counter. [redacted] will be required to present a valid
driver's license and a valid credit card or debit/check card or debit/check
card in their name with a minimum of $200 available credit as a
security deposit on the vehicle. If you plan to use a debit card, you may
be required to provide round-trip flight information at the rental counter.

•

Your offer price does not include vehicle liability,
collision or personal accident coverage for your rental car. You should
determine if you have insurance coverage prior to pick-up. Additional
insurance can be purchased at the rental counter.



 










[redacted]
**



I
have read, accept and agree to abide by Priceline.com's terms and conditions,
privacy policy.
and the trip protection Description
of Coverage.


[redacted] ** [redacted] ** [redacted] ** [redacted]

We are contacting you today regarding your airline reservation with Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   Our records indicate that the name entered upon booking the reservation was Jaymi...

Danielle. We confirmed that there was no system error. We reviewed that the name on the Contract Page matches the name listed on our system so as the airline’s system. We ask to review the name entered is correct prior to confirming your reservation or clicking “buy my ticket now”. Once the name is entered on our website, it will be transmitted to the airline for ticketing. We can also see that you checked the status of your reservation multiple times. We regret to inform you that we will not be able to refund or provide compensation for this non-refundable ticket, we would like to offer you the refundable taxes amounting to 101.16 USD. Please let us know if you would like us to move forward with this refund.   Thank you, [redacted], for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:  I read over the contract twice before accepting it.  I've reread what was sent in the email four more times.  I will reiterate that nothing in the wording specifically says I am purchasing insurance from Priceline directly.  The wording implies I am pre-purchasing insurance from [redacted] in order to save money.  The wording also states I can decline this insurance up to the point I pick up the car.  That would leave someone to believe declining the insurance at the [redacted] Rental Car counter takes care of this issue.  The wording needs to be more specific, clearly stating I'm purchasing insurance directly from Priceline, therefore in order to cancel, I need to contact Priceline directly.  This wording is lacking which led me to believe I was purchasing insurance from [redacted] and not Priceline, therefore, by declining the insurance at the [redacted] counter, I fully believed the charges would be reversed.  The language necessary to have a fully transparent contract is lacking, which is why I am requesting the $110 back I was originally charged.I appreciate your time in this matter and anticipate you will, not only refund my money, but take time to change the wording online so this does not happen again to someone else.Regards,[redacted]Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:·       If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.·       Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car.
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you are requesting for a refund of your reservation due to military reasons. We verified from your hotel that your room was used and that they are unwilling...

to process a refund. We indicated prior booking that the rate you selected is restricted. We apologize; however, we are unable to change, cancel or refund your booking.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, Executive Offices

Hi. Please see the response that we sent to the customer. Thanks. [redacted] Thank you for taking the time to contact us regarding your reservation at the Extended [redacted] - Columbus [redacted]s for Trip Number [redacted]
*I am writing to let you know that we received your...

Revdex.com concern in our Executive Offices. I understand that you felt the star rating assigned to your hotel was not accurate because it was not on the list of hotels you found prior booking. I apologize for the confusion. The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the priceline program. Please keep in mind that not all properties under a single chain will hold the same star level rating. While we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property. Our records indicate that you requested a reservation in a hotel with a star rating of at least 2.5 and we were able to fulfill this request by providing you the Extended Stay America - Columbus - Polaris, which we rated as a 2.5 Star level property. Also, as for your concern with the swimming pool, please know that we have disclosed on your contract page that you will get a hotel that has either an indoor or outdoor pool.  Under normal circumstances, your reservation should be non-refundable; however, since we value your business, we decided to make a one-time exception and refund your booking in full.  Your $63.29 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, [redacted]Executive Offices

Thank you for your help in this matter and thank you to priceline I accept the refund. I will in the future be more careful if using the express reservations though I will probably just do it the other way. I have enjoyed my many other interactions with priceline and look forward to using them in the future. Thank you to both priceline and Revdex.com for getting this resolved. Hope everyone has a wonderful blessed week. Take care and sincere thanks. - [redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. They have emailed me to let me know a check for $194.00 is coming in the mail in the next 15 business days. 
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your airline
reservation booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
did not use the...

return flight due to a schedule change and you are requesting
to be refunded for the unused portion of your reservation.
 
We checked our records and verified that we received an
email from [redacted] last February 2, 2016 confirming a refund issued in the
amount of
$376.84 for your returning flight. We processed a refund
for the same amount of $376.84 to your [redacted] card ending in [redacted] last March 03,
2016.
Bank processing time varies so please check with them if
you don't see the refund posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] - The Court for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We apologize for the difficulty you encountered. We understand you are requesting for a refund of your reservation because you have read bad reviews for your hotel. We reviewed your reservation and verified it was canceled as a one-time exception to the cancel policy. A full refund of 470.00 USD was issued on May 2, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for your time and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

[redacted] Sent: Wednesday, August 03, 2016 9:05 AMTo: [redacted]Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]Complaint ID [redacted]Hi,This complaint has been resolved to my satisfaction by Priceline who...

have issued a full refund after I informed them I had logged a complaint with you.  Please close the case.Regards,[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including reservations that permit cancelations.
 
When selecting a reservation, the consumer is provided with...

the cancel policy associated with each reservation.
 
In this case, the consumer selected a reservation that provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s contract page indicating that Wi-Fi is not an amenity offered or guaranteed with the Express Deals option selected.
We apologize for any inconvenient experienced by the consumer and we are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-09-18 16:27:26
$153  per night
4 Star Hotel in [redacted] Area for $153/night
This deal saves 24% or more compared to similar hotels*
Not what you're looking for? See more Express Deals.
.
Star Rating:
What hotel is this?
Guaranteed Amenities:
Business Center
Restaurant
[redacted]
[redacted]
[redacted]
[redacted]   
Rooms:
1 Room2 Rooms3 Rooms4 Rooms5 Rooms6 Rooms7 Rooms8 Rooms9 Rooms      All rooms will accommodate up to 2 adults.
Choose Bed:
$153per night
Room Assigned At Check-in - Sleeps Two Adults - 2 Beds Requested.
$153per night
Room Assigned At Check-in - Sleeps Two Adults - 1 Bed Requested.
Reservation Names:age 21 or older
Please enter the name of the person who will be checking into the hotel. They must present a valid photo ID and credit card.
Room 1
[redacted]
[redacted]
[redacted]
 
Room 2
First:
MI:
Last Name:
 
Room 3
First:
MI:
Last Name:
 
Room 4
First:
MI:
Last Name:
 
Room 5
First:
MI:
Last Name:
 
Room 6
First:
MI:
Last Name:
 
Room 7
First:
MI:
Last Name:
 
Room 8
First:
MI:
Last Name:
 
Room 9
First:
MI:
Last Name:
[redacted]
© 2015 Microsoft Corporation © 2010 NAVTEQ © AND
© 2015 Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in this areaView a larger map »
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Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Summary of Charges
Price per night:
$153
Rooms:
1
Nights:
1
Room Subtotal:
$153.00
Travel Insurance
$0.00 ( DECLINED )    + Add now   Recommended!    (remove)
Taxes & Fees:
$26.66
Priceline Hotel Coupon:
-$0.00
Total Priceline Charges: All prices are in U.S. Dollar.
$179.66
Charged by Priceline today when you book.
Additional Mandatory Fee:
$9.12 * (USD ) This hotel fee is charged by property at checkout.
Total Cost:
$188.78
Apply Coupon
Have a coupon code?Apply
This coupon is invalid or has expired
Mandatory fee of $9.12 per room per stay is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline.
Priceline will immediately charge your credit card the total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an additional $9.12 per room per stay. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
Effective July 1, 2011, [redacted], Italy will impose a new City Tax of €1.00 - €5.00 per person, per night (maximum of 10 nights). The law requires that hotels collect this tax directly from guests upon check-out. The tax amount, subject to change, will vary by hotel depending upon the star rating assigned by the Italian government, which may vary from the star rating assigned by priceline.com.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room. I agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I...

understand you are requesting for a full refund of your unused reservation.   I checked our records and see that we indicated during the booking process that you would receive a hotel that is pet-friendly. However, we also stated that your confirmed hotel may charge you for optional fees, and this includes pet fees. We have contacted the hotel management on your behalf and they agreed to make an exception to refund your non-refundable reservation. The refund for $190.96 will be processed through our system within one business day. Depending on your bank's processing time, the refund may post to your account after a few business days.   I hope you have a wonderful day, and please feel free to respond to this email if you have any questions.   Sincerely,   Nico Tumbagahan Executive Offices

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. We understand that the
consumer is not happy with this policy, and we really wish that we could give the
consumer the resolution that he/she is looking for; however, the reservation is
truly non-changeable and non-refundable and we are sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive
Offices

Complaint: [redacted]
I was contacted by a representative and I have agreed to accept a $500 refund. I am glad this was settled, however, as I am forced to respond in 7 days and was told the credit could take up to 30 days, I will not close out this compliant until my actual refund has been processed.  Once the refund comes through to my credit card, I will accept the response.
Sincerely,
[redacted]

Dear [redacted]
* Thank you for taking the time to contact us regarding your reservation at the Conrad Bali for Trip Numbers [redacted], [redacted] and [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I...

understand that your reservation were cancelled without your approval. We truly apologize for the inconvenience. As mentioned on the emails that were sent out, the property incorrectly loaded a rate of $24.00 per night. The hotel stated that this rate was not correct, and they are not honoring any reservations booked at this price. As a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookings. This issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them.   As soon as we received this information, Priceline sent emails advising that reservations have been cancelled. Additionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future [redacted] reservation. These coupons are valid for 1 year and will expires on April 01, 2018.   Also, as an additional compensation for each cancelled booking, we can offer a $25 credit towards a future published hotel reservation purchased on our website. Once the new reservation is booked, call us back at 1-800-774-2354 with your new reservation number and we will apply the additional $25 credit.   We apologize; however, we cannot reinstate the reservation.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices