Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:  who is billing my credit card?  When called the number provided from the Hotel they state they are priceline.com.  That is who I spoke with in customer relations to voice my concern.  They never told me about this other place.  Does not add up.
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on...

your unused reservation.
We reviewed your reservation details and confirmed your
original request submitted for [redacted], TN was rejected, and you resubmitted
by selecting [redacted], TN as the area you wanted your hotel to be located
within. We provided a virtual map to view where your hotel could be located
prior to submitting your offer, and we confirmed your hotel is within the area
selected. The contract page provided prior to submitting your request stated:
Rooms purchased through Priceline cannot be cancelled, changed or transferred
and refunds are not allowed. We are sorry if you were unhappy with the location
of your hotel; however, your request is non-changeable, non-refundable and
non-transferable.
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
Sincerely,
 
Teddi C[redacted]
Executive Offices 










3/1/2016






Complaint

one of priceline's attractive features is the "name your own price" option. if the price you name is accepted, it may be considerably lower than what the original is listed . I took advantage of the offer when I rented a car through price line at west palm beach airport, from january 4 to january...

16 (2016). I was delighted that the $11-per-day price was accepted for an economy car at payless in west palm beach.
imagine my surprise when, in returning the car to pay less, I was handed a bill for $369.95. i'd expected there would be tax and some small fees added to the $11-per-dayquoted and accepted price. but this total was more than twice the agreed-upon amount. ('d taken no insurance or anything else that would have added to the equated price) I did not argue about the price, since I had a plane to catch, but subsequently called price line several times to register my outrage. the upshot: nothing to be done; tho from three or four customer service representatives who took my calls.

there would be no restitution of any part of the overcharge, and no apology.







Desired Resolution

beyond hoping for some restitution, I think priceline customers should be made aware that a "name your own price" accepted by price line may end up being far below what the price was agreed to by pricline

Consumer Business Dialog

Complaint: [redacted]
I am rejecting this response because:  I did not see the e-mail you sent last week, until today. What more can I do, I don't feel I should pay for something I never picked up?   Thank you  
Sincerely,
[redacted]

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing that can be added to what has
already been stated in our previous correspondence. Although
the consumer may have intended to select a room type and room rate offering an
8+ rating; as noted on the consumer’s contract page, the consumer chose to
select a room rate that did not include or guarantee an 8+ guest rating. Priceline
offers consumer’s options when selecting an Express Deals purchase. The screen
shot provided by the consumer is one of many options listed on the website and
not reflective of the selected purchase. I am sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
[redacted]
priceline.com
 
 
 
This checkout page for trip number [redacted] was submitted on
2015-05-27 09:03:29
$76 per night


















3 Star Hotel in [redacted] for $76/night
This deal saves 40% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.
























Area:

Warm hospitality, green spaces and
historic flavor reign supreme in this area located along [redacted] and the
[redacted]. Visitors can step back into 1830s rural [redacted]... (Click for full
Description)

Star Rating:



What hotel is this?

Guaranteed Amenities:


Indoor or Outdoor Pool
Pets Allowed
Fitness Center


Free Parking
Free Internet
Business Center


Check In:

Fri Jun 19, 2015

Check Out:

Sun Jun 21, 2015

Rooms:



1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.









Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
[redacted]
MI:
[redacted]
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

[redacted]






© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map
»

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $10!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges



























Price
per night:

$76

Rooms:

1

Nights:

2

Room Subtotal:

$152.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$28.24

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$180.24
180.24
180.24 0.00
Apply
Coupon
Have a coupon code?
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This coupon is invalid or has expired


Mandatory
fee of is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Any Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot
be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
Pets Policy:
ONE TIME NON-REFUNABLE PET CHARGE OF 15.00 USD FOR A ONE NIGHT STAY. FOR A
MULTIPLE STAY A NON-REFUNABLE PET CHARGE OF 25.00 USD IS REQUIRED.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy
by booking this room. I agree to the
Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

I have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
 
The consumer states:
 
“Canceling the entire ticket just bc I
cannot make it to departure flight is unfair. In addition, I have read the
entire email I received after I made my purchase. I didn't read anywhere that
if I can't make it to departure flight, my returning flight will be canceled”
 
Attached hereto is a copy
of the consumer’s initialed contract page agreeing to the terms and conditions
of the selected purchase, including the following disclosure conspicuously
listed under IMPORTANT INFORMATION:
 
 
Important
Information






















•

Ticket is non-refundable and changes are not permitted.
Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. No refunds will be granted for the unused
portion of your trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 



[redacted]
**
  


I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.


 
We are sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
 [redacted]
priceline.com
 
 
 
This contract for request number [redacted] was originally initialled on Sun May
10 15:44:48 EDT 2015




Your Trip Summary


























We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Name Your Own Price
and Save Cash

We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.


Preview Offer

































Departing Flight Information - Sunday, May 24, 2015




(operated by Envoy as American
Eagle)
[redacted]

From[redacted]
Departs: 6:50 PM

To[redacted]
Arrives: 8:27 PM

AircraftEmbraer 140 (Jet)
Economy/Coach Class

Returning Flight Information - Tuesday, June 23, 2015




(operated by Trans States as
American Eagle)
Flight 4137
1h 35m, 417 mi

From[redacted]
Departs: 4:44 PM

To[redacted]
Arrives: 6:19 PM

Aircra[redacted]

 










Passenger and Ticket Information

Passenger 1:

Seat Preference (Change Seat)
Flight [redacted]
Flight [redacted]

Passenger
Names and Flight Preferences
Please enter passenger name(s) exactly as they appear on a
driver's license or other official photo ID.Passengers under the age of 15 must be accompanied by an
adult. Note: Meal and seat preferences are not guaranteed.
If you already have a priceline profile and
would like to acess your stored flight preferences, click here to sign in.
Adult Passenger 1:Under 18?

1.      First Name:



[redacted]
 
2.      Middle Name:



3.      Last Name:



[redacted]

4.      Suffix:



--


5.     
1.      Frequent Flyer Number:American AAdvantage



Please provide your TSA Secure Flight
information now. Learn more.
1.      Date of Birth:[redacted]
2.      Gender:[redacted]
Infants:
Number of unticketed passengers under age 2: 0

We Recommend Trip Protection
Life is uncertain...plan
for the unexpected.
Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Please select a Trip
Protection preference


Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions


No, thanks. I prefer to decline Trip
Protection.
Summary of Charges




























Airline Ticket Cost:

$339.00 per ticket





Airline Ticket Taxes & Fees:

$28.20 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$367.20

Total Trip Cost:
(All prices are in US dollars)

$367.20

Baggage fees
are not included in your trip cost.

Important
Information






















•

Ticket is non-refundable and changes are not permitted.
Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. No refunds will be granted for the unused
portion of your trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 










[redacted]
**
  I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I responded to their email sent to me, giving my consent to cancel the reservation for a full refund. I have not yet received confirmation that the cancellation and refund have been processed.  
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your cruise package. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a refund of your onboard spending which was supposedly part of your...

package. We forwarded your concern to our Cruise Team for review and resolution. We were advised that a refund for two $75, totaling to $150, was processed. Kindly allow a few business days for your bank to post the refund to your account. We apologize for any inconvenience and hope you find this information helpful. Sincerely, Executive Offices

I understand that you would like to get a refund for this ticket. We have reviewed your reservation and based on the contract page, you agreed that the flight will be leaving between 6am to 2pm. Since the flight given at 8:35am did not work for you we offered to cancel the...

reservation with a fee of $15.00 but you did not agree to cancel. Since the ticket has been used we will not be able to provide you a refund.  We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested. Sincerely,Executive Offices

Hi.Please see the response we sent to our customer below. Thanks. Dear Mr. [redacted], Thank you for taking the time to contact us regarding the airline portion of your reservation under Trip Number [redacted]. I am writing to let you know that we have received your Better Business...

Bureau complaint in our Executive Offices. We apologize for any confusion regarding the cost of exchanging your ticket.  We have reviewed our records and determined that you were advised accordingly that the exchange includes a $200.00 airline change fee, a $30.00 service fee, and possible fare difference. We have also verified that you agreed to pay the total cost of $475.00 for exchanging your ticket. These fees and fare difference are collected by the airlines and we are truly unable to refund these charges. We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, Nico T[redacted]Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your reservation at th[redacted] for Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you requested to...

cancel this reservation. We have reviewed your case with the property and they refused to refund your reservation. However, since we value your business, we decided to make a one-time exception and refund your booking in full. You will be receiving the entire amount of $304.83.   Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days.   Thank you for your patience while we resolved your issue, and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

[redacted]   Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are unhappy with the schedule...

changes that occurred on your itineraries which caused you tickets to be refunded.   We reviewed our database and confirmed the schedule change happened on 2/23/17, which an email was sent to you advising of this and the information was viewed online. We are sorry if you are unhappy with the options; however, we have no control over schedule changes that occur on an itinerary and we are unable to offer compensation for the inconvenience.   Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I don't like the result offered because there was another option of hotel that would be acceptable and the only offer made by Priceline.com was not. I called them and accepted the option to receive amount paid + 20%.I still don't like how I was treated by them but I don't want to spent more time with this issue.
Rgds., 
[redacted]

Hi. Please see the response we sent to the customer below. Thanks. [redacted]
*Thank you for taking the time to contact us regarding your rental car reservation with Alamo Rent a Car for Trip Number [redacted] I am writing to let you know that we have received your Better...

Business Bureau concern in our Executive Offices. We understand that you would like a refund of the Collision Damage Insurance that you purchased on this rental car reservation. Your refund has been processed. A refund for $33.00 was issued on October 26, 2016. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time. Sincerely,
[redacted]Executive Offices

Our record indicates that on April
15, 2015 at 4:05 PM, the consumer purchased a non-refundable hotel room
reservation for same day check-in on April 15, 2015.
According to the consumer, she/he
purchased trip protection along with a non-refundable reservation, and would
like to submit a claim and obtain a refund for a covered reason, in accordance
with the travel insurance policy purchased.
Consumers who wish to submit travel
insurance claims for non refundable purchases must contact the insurance carrier, and all inquiries
concerning the status of a claim must be directed to the insurance carrier.
Online:
[redacted]
By Phone: [redacted] or [redacted]
Mail: [redacted]
E-mail: [redacted]
Claims Procedures
1.     
Emergencies
Arising During Your Trip: Please refer to the [redacted] Service
Section.
2.     
Trip Cancellation
Claims: Contact your travel seller and [redacted] IMMEDIATELY to notify them
of your cancellation and to avoid any non-covered expenses due to late
reporting. [redacted] will then forward the appropriate claim form which must
be completed by you AND THE ATTENDING PHYSICIAN, if applicable.
3.     
Trip
Interruption Claims:
Report your claim as soon as possible to [redacted]. Provide the policy
number, your travel dates, and details describing the nature of your loss. Upon
receipt of this information, [redacted] will promptly forward you the
appropriate claim form to complete.
Online:
[redacted]
By Phone: [redacted]
Mail: [redacted] I [redacted]
E-mail: [redacted]
Important: In
order to facilitate prompt claims settlement upon your return, be sure to
obtain as applicable: detailed medical statements from Physicians in attendance
where the Injury or Sickness occurred.
This plan was designed and is administered by [redacted].
Attached hereto, is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected purchase.
 
We thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
 
 
This checkout page for trip number [redacted] was submitted on
2015-04-15 16:05:46
$246 per night


















5 Star Hotel in [redacted] and [redacted] Area for
$246/night
This deal saves 18% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.




































Area:

At the foot of the steep [redacted] is an exciting metropolis. Visit the
[redacted] area where the [redacted] took place. Take a tour of... (Click for full
Description)

Star Rating:



What hotel is this?

Guest Score:

Rated
9.0
out of 10 (or higher)






Guaranteed Amenities:


Indoor or Outdoor Pool
Restaurant
Fitness Center


Free Internet
Business Center


Check In:

Wed Apr 15, 2015

Check Out:

Thu Apr 16, 2015

Rooms:


All rooms will
accommodate up to 2 adults.

Choose Bed:




























$246
per night

2 Queen Beds



$254
per night

King Bed - Premier Room



$270
per night

2 Queen Beds - Suite



$278
per night

King Bed - Suite


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Downtown and [redacted]

Your hotel is guaranteed to be in
this area
View a larger map »

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $5!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes! I'd like
to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges




























Price per night:

$278

Rooms:

1

Nights:

1

Room Subtotal:

$278.00

Travel Insurance

$5.00 + Add now Recommended! (remove)

Taxes & Fees:

$53.52

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$336.52
336.52
336.52 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired

Mandatory
fee of is collected at the hotel.
All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
Initial
Here: **I have read, accept and agree to abide by priceline.com's
terms and conditions
and privacy policy.
I have read, accept and agree to abide by priceline.com's terms and conditions,
privacy policy
and the travel insurance Description of Coverage.

[redacted]
[redacted]
[redacted]
[redacted]   Good Evening,      I would like to retract my complaint as it has been resolved. Thank you for your time.

Dear Ms. [redacted]Thank you for taking the time to contact us regarding your rental car reservation with Payless Car Rental under Trip Number [redacted]I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We thank you for your...

patience while we research this booking for you. We are currently reviewing your concern and we hope to be in contact with you in one to three business days with an update or resolution. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Nico [redacted]Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand your concern...

about requesting a refund for
the airline's baggage fees. Most airlines charge extra fees for checked baggage
and some charge for carry-on baggage. We indicated prior booking that that
Spirit Airlines charges an additional fee for carry-on and each bag checked.
These fees are not included in the total trip charges. We apologize; however,
we are unable to refund the airlines' baggage fees.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: it does not clarify what a valid passport is. When we purchased the tickets from [redacted] this is the statement on the front page. "At a minimum some countries require passport to be valid at least 6 months to allow entry thereto." Let me type to you what I printed off your website and if you would like me to email you copies of this I will because it seems your information is different than what was presented to me online. Your website states, " if you are traveling outside the [redacted]. All travelers will need a valid passport and you will need to show additional documentation at your destination." Once you click on the valid passport link it brings up international travel and this is where your version seems to differ from mine. It says," all international travelers will need a valid passport, and may also need to show additional documentation at the destination and/or in connecting countries. In addition, all travelers must have the proper documents for re-entry into a country (I.e. Correct [redacted], valid passport, onward/return ticket). For international one-way travel, proof of return travel or onward travel may be required and children traveling without both parents may also require additional documentation. If you are unsure of the travel requirements for your destination, please contact the embassy or consulate of all countries you are traveling to and connecting through." Not once did you clarify there are certain restrictions on passports like you claimed in your response. When we arrived at the airport we had all tickets to and return as well as valid passports as described by your website. Your company refused to simply change our departure date and insisted on canceling the entire trip and rebooking new tickets even though our departure date stayed the same. We contacted the airlines directly who told us all we need to do is change the departure date and pay 200.00 per ticket but since it was booked through Priceline they could not change them. Priceline refused to change the departure dates and would only allow us to cancel or rebook for 11,000 dollars. I have been to the [redacted] several times and have never had an issue before. The only requirement your website states is a valid passport, my passport was valid at the time and is still valid until the 25 of this month. Your lack of information caused me to miss my flight and costed me 1200 dollars. Then I had to repurchase tickets directly through the airlines because they were cheaper than the 11,000 dollars offered to us by Priceline. You neglected to include pertinent information to your customers and are now living to me in your response, it's a good thing I printed off directly from your website the actual contract given to customers. Because of this I still demand a full refund.
Sincerely,
[redacted]

Email to the customer: [redacted]   Thank you for taking the time to contact us regarding your hotel reservation at The [redacted] Hotel And Casino for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive...

Offices.   We understand that you have issues with this hotel reservation.   We apologize for the confusion. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The parking is not for free. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   However, the cost of the 2nd night, $33.47, was refunded on April 12, 2017.   We are unable to process a refund of the 1st night since the hotel verified that you have stayed and used the reservation for 1 night (April 10-11, 2017). Instead, we will reimburse the parking fee that you paid at the hotel once you send us the receipt. Please send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices