Stahl Construction Company

Dear Mr. [redacted],
We are contacting you today regarding your vacation package reservation booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your return flight was cancelled...

and you're requesting a refund for your hotel reservation. We contacted [redacted] Airlines and they confirmed that your flight on December 30 was cancelled. [redacted] Airlines advised that they have processed a refund for all the tickets. I contacted the [redacted] New York and they agreed to refund your hotel reservation in full. The last two nights of your reservation for $904.48 was previously processed back to your account. I processed a refund in the amount of $452.24 for the first night of your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Hi. Please see the response below we have sent to our valued customer.  Thanks. Dear M[redacted]
*Thank you for taking the time to contact us regarding your hotel reservation for Trip Number [redacted] I am writing to let you know that we have received your Better Business...

Bureau concern in our Executive Offices. We understand that you have issues with this hotel reservation. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. If Priceline accepts your price, Priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort (or a condo), which will meet or exceed the minimum qualifications of the star level you initially requested. The property that is selected may or may not be one that you have seen during a hotel search on Priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request.  We are unable to change the reservation to a different hotel; however, as a one-time exception, we can cancel this reservation for a refund.  Should you wish to cancel this reservation, please respond to this email before November 9, 2016. Refund or cancellation may not be available after this date.  We look forward to assisting you and resolving your issue. Sincerely, [redacted]Executive Offices

RE: Account
Number:
[redacted].com Reference# [redacted]
 
 
According to Mr. [redacted], he purchased a reservation with
[redacted].com.
 
Please contact [redacted].com directly for any assistance relating
to purchases made directly with [redacted].com.
 
 
Website:
www.
[redacted].com
 
[redacted]
Operations Director
[redacted]
Website:
www.
[redacted].com
 
E – [redacted]
T - +[redacted]
M - +[redacted]
F – + [redacted] ATTN: [redacted]

Purchased a hotel booking with airport shuttle for $513. The hotel states they offer no such service but they are willing to book me transportation for $240 round trip. After making Priceline aware of the issue they keep referring to unofficial sources of information regarding the presence of an airport shuttle. They have confirmed with the hotel that no shuttle service is provided but have done nothing to remedy the issue. The first part of the remedy is to stop advertising and selling a service not actually offered. This is an unfair/deceptive business practice. This is unfair to the consumer who has been cheated, and unfair to competitors who are not engaging in deceptive advertising practices. The second part of the resolution is a choice of 2 options: Pay for (either by direct payment to me or booking it themselves) a round trip airport transfer OR Upgrade my hotel reservation to include breakfast for 2 at no cost to myself.

Complaint: [redacted]
I am rejecting this response because: the amount of $475 was not indicated to re-purchase the airline ticket. The original cost for the ticket was around $235.00. If it had been explained correctly to me I would of just cancelled the ticket and repurchased saving the $230.00 fee.
Sincerely,
[redacted]

The receipt provided is Not the same as the receipt we received. Under the "your room" designation our receipt does not state that it is a single room to accommodate up to two people. Once again a large company is falsifying evidence to cover for their mistakes or crimes. The [redacted]. Has placed the blame squarely on Priceline via an email to my husband and myself. We have consulted an attorney and turned our evidence over to him. We are trying to offer a chance for a reasonable and informal resolution. But it is obvious now that Priceline is going to lie and cheat to avoid doing the right thing for a long time customer. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the
time to contact us regarding your reservation with  [redacted] Rent a Car for Trip Number [redacted].
We are writing to let you
know that we received your Revdex.com concern in our Executive
Offices. We understand that you intended...

to book a  standard car however,  received a reservation for an economy
car.  We have reviewed your records and
verified that the reservation confirmed is what was submitted during the
booking process. Prior to booking your reservation, we provided you with a
Contract Page to review and initial. This contract allowed you the opportunity
to review the details of your request, including the car type.
For your reference, a copy
of the contract page has been sent in a separate email. Aside from details of
the request, the contract also has the terms and conditions of your
reservation. Including the information that the reservatrion cannot be cahnged,
cancelled or refunded.
We did see your request to
upgrade your reservation for an additionale fee of $4 per day plus taxes and
fees. We submitted your request for an upgrade. Unfortunately, the request was
not accepted due to unavailability. Your credit card has not been charged for
the upgrade request. Upgrades are not guaranteed. Although we provide the
available higher-class car types, and the additional price needed to purchase
those types, they are still subject to availability. The number of cars
available usually decreases as time passes. In cases where we are not able to
secure a reservation, the rental car company does not give us a specific reason
as to why your offer was not accepted.
We are sorry we did not
provide you the answers you were looking for and we thank you for your time.
Sincerely,
[redacted]Executive Offices
Economy   $20  USD/day
? x 4 ? x 2
Bidding on a 3-days rental
? About taxes, fees & rental policies ?
Request Additional Equipment ?
Is the driver age 25 or older?
? Driver name & billing name are the same
[redacted]
Economy Chevy
Spark or similar
You will get one of these rental car brands
Rental & billing summary
Price Breakdown
Rental: $60.00 USD (3 X $20.00 )
Taxes & Fees: $34.69 USD
Total Price : $94.69 USD
Pick-Up
Fri Apr 10, 2015 @ 1:00pm
[redacted]
Drop-off
Mon Apr 13, 2015 @ 12:30pm
[redacted]
Driver & contact info
Sign in
Tell Us Who's Driving - Must match photo ID
[redacted]
Please indicate what the driver will provide for the refundable
deposit required at the rental
counter:
Billing Info
Credit Card
XXXXXXXXXXXXXXXX
Review & Book Sign
in
Yes
Credit Card
The credit card presented at the counter must be in the primary
driver's name.
The amount of credit required depends upon car type, rental
period, and option
items.
?
Debit Card
The debit card presented at the counter must be in the primary
driver's name.
United States ?
? ? ?
?
Expiration Date
XXX
Usually found on the back of your card
Send me email deals
Init ial Here t o Accept ? HF
are accepted
PLEASE SCROLL TO READ
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation is
not
used.
If your offer is accepted, we will immediately lock in your
reservation and charge your form of payment.
If your offer is not accepted, you will not be charged.
Additional charges may apply at the counter if you pick up or
drop off the car at a different date, time,
or location than you requested for your reservation.
Your offer price does not include vehicle liability, collision
or personal accident coverage for your rental
car. You should determine if you have insurance coverage prior
to pick-up.
The rental partner will charge the driver at the rental counter
for optional items you add to your
reservation, including any child seats or special requests.
Only the driver will be able to pick up the rental car at the
counter and must present a valid driver's
license in his/her name. An additional driver can be added at
the counter for a fee payable directly to the
rental car company.
The driver will be required to present a valid credit or debit
card in his/her name for the refundable
security deposit.
The amount for the refundable security deposit required at the
rental counter depends upon the car
type, rental period, and optional items. Pre-paid cards or cash
will not be accepted for the security
deposit. If the driver provides a credit card for the security
deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver
provides a debit card for the security
deposit, proof of round trip airline travel may be required and
any funds used for the deposit cannot be
accessed until after the car is returned.
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy.
6 ? 2016 ?
Cancel Sign the Contract
Due
Now $94.69 USD

Complaint[redacted]
I am rejecting this response because: reasons already stated.
Sincerely,
[redacted]

This customer issued a chargeback with her credit card.  She won the dispute and in not liable to pay the credit card company for this reservation.  As a result, the customer has in fact been refunded and there is no further monies due to the customer.

Complaint: [redacted]
I am rejecting this response because: as of May 2 there has been no reversed payment on my credit card.  I am still awaiting my refund.   
Sincerely,
[redacted]

We received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. We contacted [redacted] on behalf of the consumer, and according to the [redacted] representative, the driver did not return to the counter to request assistance with the rental vehicle AC system. This matter concerns claims that can only be validated and addressed by the [redacted] Corporation. We are sorry that we are unable to assist the consumer any further in this situation and suggest that the consumer/Bureau contact the [redacted] Corporation directly at the following contact for any further assistance concerning this matter.
 
[redacted] Corporation Contact [redacted] Corporation for assistance.
Phone number:
[redacted] Corporation confirmation number:
[redacted]
I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Thank you for taking the time to read this email.   I am writing to let you know that our management team has received your email. Please accept our apology for the frustrations that you have encountered with our service. I understand that the form of payment you entered when you attempted to book a ticket on our site under Trip Number [redacted] was authorized for $383.22, and this prevented you from securing a ticket at the airport.    We are sorry if you have been disappointed with the way this matter was handled. As a gesture of goodwill, we are considering to issue a refund for $100.00. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our site for your travel needs. A refund request has been submitted to our management team for review, and once approved, this refund will be processed to the form of payment you entered when you attempted to book the ticket. You will receive an email once this process has been completed.   Thank you for your email. I hope you have a wonderful day, and please feel free to respond to this email if you have any questions.   Sincerely,   [redacted] Executive Offices

We have received the
consumer’s additional comments. The consumer contacted one of our Chat Customer Care
agents advising that a lower
rate of $90.91 was located and requested a refund based
on our price guarantee. However, the agent was unable to complete the Best Price
Guarantee due to scheduled pick up time being 12:05 AM instead 12:00 AM. The
agent was later able to find an itinerary that matched on priceline.com with a
rate of $97.94, which was still lower than the $114.24 purchase. The agent
advised that Priceline would refund 100% of the difference to match that rate.
The difference between rates is $16.30. However, Priceline refund 200% of the
difference and provided the consumer with a refund of $32.60, which was
processed back to the consumer’s account on February 11, 2016. Therefore, the total
amount for the reservation is now only $81.64, which is lower than the $90.91
rate the consumer found on [redacted]. We are sorry that we are unable to assist the consumer with
a refund any further in this situation.
Sincerely, N. D’A[redacted] - Executive Offices









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Complaint: [redacted]
Here is the priceline record  #[redacted] the email address used was [redacted].com 
Sincerely,
[redacted]

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.  As
noted on the consumer’s contract page, the consumer selected a 1 star and not a
2 star property as claimed. Additionally, the hotel manager, [redacted] advised that
the hotel did not charge the guest for Internet use as claimed. We are sorry that we are unable
to assist the consumer any further in this situation. The Bureau/consumer may
contact [redacted] at the [redacted] directly at following contacts for
any further assistance or claims regarding this matter.



















[redacted]
[redacted]
[redacted]

 

 

 

 

Phone Number:
[redacted]

Fax Number:

[redacted]

 
Sincerely,
[redacted]
priceline.com

We understand that you are disputing the response we provided to the Revdex.com concern that has reached our Executive Offices. We work really hard to avoid any confusion when customers use our website. In order to book a reservation we require that you review your reservation details, including the terms and conditions prior to entering your billing information. In this instance our records show that the information was reviewed and you submitted the request for booking.   We are sorry; however, you have a restricted reservation. Prior to booking your reservation, we presented you with a Contract Page to review and initial. This contract contains the information that the reservation you purchased cannot be changed, canceled or refunded.   For your reference, a copy of your contract page has been sent in a separate e-mail.   Once again, our apologies that we are unable to present you the answer you wanted.   Sincerely,   Executive Offices

Dear [redacted]
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
are...

asking for a full refund of your reservation as it was not used since you
find the rate to be higher than what you expected.
Our record shows that when your initial offer price was
not accepted, we provided an alternative option. We were unable to find a
partner to accept your bid of $16 per day, and offered you an option that
stated we could get you a rental car reservation for $47 per day. We listed the
new price on your Contract Page that you reviewed prior to accepting the new
offer. By submitting the request for booking, you indicated that you have read,
understood and agree to the terms and conditions stipulated on your contract.
We are sorry; however, your reservation is restricted.
This cannot be changed, cancelled or refunded. This
information was also presented to you on your Contract Page. We sent on a
separate email a copy of your contract for your reference.
I am sorry we did not provide you the answers you were
looking for and thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

Thank you for your response.   We understand that you are not happy that [redacted]e did not contact you as what they promised. We did a follow-up call and spoke with their Guest Services representative named [redacted] She advised that they will not provide a full refund, however, they will give you 5,000 [redacted]ts which she sent yesterday along with their apology via email.   We provided you a 25% Express Deal coupon for you future Hotel Express Deal that was sent from our first email to you.   Our sincerest apologies for any disappointment caused. We have documented your concerns for future reference. Feedback such as yours greatly assists us in improving our service.   Thank you once again, [redacted], for taking the time to notify us of this situation. We look forward to serving you again soon.   Sincerely, [redacted] Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your unconfirmed reservation for Trip Numbe[redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand your...

concern about that pending amount that
was held on your account. As part of the request process, we authorize your
card to verify that you have enough funds to cover the cost of your
reservation.
Your bank might advise you that this is a pending
transactions; however, it is authorization, and it should automatically drop
off when the charge is processed to your account. An authorization is not a
charge, so it will not appear on your monthly statement. You will only be
charged for your requests that are accepted. Depending on your bank, and in
most cases, authorizations are removed within three to at most seven days.
 
We apologize; however, we are unable to refund the
difference in rates.
However, we would like to offer you a 15% coupon for a
future Express Deal purchase. The coupon expires on May 25, 2017.
 
[redacted]
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:This response is not an accurate representation of the situation or my requested compensation. I never requested a refund, as I realize that my card was never charged. My chief concern is that the website not advertise prices that they cannot honor. In a period of 24 hours they consistently displayed flight prices that were not available when I attempted to book them. This is more time than could be caused by any sort of "lag" in information from the airline and, in my opinion, constitutes false advertising. I have since booked another flight and do not need any sort of compensation, but I want the website to do a more accurate job of representing their price information.
Sincerely,
[redacted]