Stahl Construction Company

Dear Mr. [redacted],
Thank you for taking the
time to contact us regarding your reservation with  [redacted] Rent a Car for Trip Number [redacted].
We are writing to let you
know that we received your Revdex.com concern in our Executive
Offices. We understand that you intended...

to book a  standard car however,  received a reservation for an economy
car.  We have reviewed your records and
verified that the reservation confirmed is what was submitted during the
booking process. Prior to booking your reservation, we provided you with a
Contract Page to review and initial. This contract allowed you the opportunity
to review the details of your request, including the car type.
For your reference, a copy
of the contract page has been sent in a separate email. Aside from details of
the request, the contract also has the terms and conditions of your
reservation. Including the information that the reservatrion cannot be cahnged,
cancelled or refunded.
We did see your request to
upgrade your reservation for an additionale fee of $4 per day plus taxes and
fees. We submitted your request for an upgrade. Unfortunately, the request was
not accepted due to unavailability. Your credit card has not been charged for
the upgrade request. Upgrades are not guaranteed. Although we provide the
available higher-class car types, and the additional price needed to purchase
those types, they are still subject to availability. The number of cars
available usually decreases as time passes. In cases where we are not able to
secure a reservation, the rental car company does not give us a specific reason
as to why your offer was not accepted.
We are sorry we did not
provide you the answers you were looking for and we thank you for your time.
Sincerely,
[redacted]Executive Offices
Economy   $20  USD/day
? x 4 ? x 2
Bidding on a 3-days rental
? About taxes, fees & rental policies ?
Request Additional Equipment ?
Is the driver age 25 or older?
? Driver name & billing name are the same
[redacted]
Economy Chevy
Spark or similar
You will get one of these rental car brands
Rental & billing summary
Price Breakdown
Rental: $60.00 USD (3 X $20.00 )
Taxes & Fees: $34.69 USD
Total Price : $94.69 USD
Pick-Up
Fri Apr 10, 2015 @ 1:00pm
[redacted]
Drop-off
Mon Apr 13, 2015 @ 12:30pm
[redacted]
Driver & contact info
Sign in
Tell Us Who's Driving - Must match photo ID
[redacted]
Please indicate what the driver will provide for the refundable
deposit required at the rental
counter:
Billing Info
Credit Card
XXXXXXXXXXXXXXXX
Review & Book Sign
in
Yes
Credit Card
The credit card presented at the counter must be in the primary
driver's name.
The amount of credit required depends upon car type, rental
period, and option
items.
?
Debit Card
The debit card presented at the counter must be in the primary
driver's name.
United States ?
? ? ?
?
Expiration Date
XXX
Usually found on the back of your card
Send me email deals
Init ial Here t o Accept ? HF
are accepted
PLEASE SCROLL TO READ
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation is
not
used.
If your offer is accepted, we will immediately lock in your
reservation and charge your form of payment.
If your offer is not accepted, you will not be charged.
Additional charges may apply at the counter if you pick up or
drop off the car at a different date, time,
or location than you requested for your reservation.
Your offer price does not include vehicle liability, collision
or personal accident coverage for your rental
car. You should determine if you have insurance coverage prior
to pick-up.
The rental partner will charge the driver at the rental counter
for optional items you add to your
reservation, including any child seats or special requests.
Only the driver will be able to pick up the rental car at the
counter and must present a valid driver's
license in his/her name. An additional driver can be added at
the counter for a fee payable directly to the
rental car company.
The driver will be required to present a valid credit or debit
card in his/her name for the refundable
security deposit.
The amount for the refundable security deposit required at the
rental counter depends upon the car
type, rental period, and optional items. Pre-paid cards or cash
will not be accepted for the security
deposit. If the driver provides a credit card for the security
deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver
provides a debit card for the security
deposit, proof of round trip airline travel may be required and
any funds used for the deposit cannot be
accessed until after the car is returned.
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy.
6 ? 2016 ?
Cancel Sign the Contract
Due
Now $94.69 USD

Thank you for your response.   We understand that you are not happy that [redacted]e did not contact you as what they promised. We did a follow-up call and spoke with their Guest Services representative named [redacted] She advised that they will not provide a full refund, however, they will give you 5,000 [redacted]ts which she sent yesterday along with their apology via email.   We provided you a 25% Express Deal coupon for you future Hotel Express Deal that was sent from our first email to you.   Our sincerest apologies for any disappointment caused. We have documented your concerns for future reference. Feedback such as yours greatly assists us in improving our service.   Thank you once again, [redacted], for taking the time to notify us of this situation. We look forward to serving you again soon.   Sincerely, [redacted] Executive Offices

From: [redacted] Sent: Thursday, March 31, 2016 7:57 PMTo: [email protected]: complaint #[redacted]This complaint has been resolved to my satisfaction with Priceline.  Thanks for your help.[redacted]

RE: [redacted].com  Account
Number:
[redacted]
Order Number: [redacted]
 
 
According to the consumer, she/he purchased a reservation with
[redacted].com.
 
Priceline does not have access to purchases made directly with
[redacted].com.
 
Please...

contact [redacted].com directly for any assistance relating
to [redacted].com purchases.
 
[redacted], Operations Director at:
[redacted].com.
 
Website:
www.
[redacted].com
 
[redacted]
Operations Director
[redacted]
[redacted]
[redacted]
Website:
www.
[redacted].com
 
E – [redacted].com
** [redacted]
** [redacted]
** [redacted]

Thank you for taking the time to read this email.   I am writing to let you know that our management team has received your email. Please accept our apology for the frustrations that you have encountered with our service. I understand that the form of payment you entered when you attempted to book a ticket on our site under Trip Number [redacted] was authorized for $383.22, and this prevented you from securing a ticket at the airport.    We are sorry if you have been disappointed with the way this matter was handled. As a gesture of goodwill, we are considering to issue a refund for $100.00. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our site for your travel needs. A refund request has been submitted to our management team for review, and once approved, this refund will be processed to the form of payment you entered when you attempted to book the ticket. You will receive an email once this process has been completed.   Thank you for your email. I hope you have a wonderful day, and please feel free to respond to this email if you have any questions.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because: reasons already stated.
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a refund of the unused night of your reservation as you were not happy that your Best Price Guarantee claim was not honored. Our apologies for...

the inconvenience; however, before we can process a refund for a Best Price Guarantee claim, several conditions has to be meet. One of the conditions is that the lower price, including taxes and fees, must be available to the general public for booking on a website. We reviewed your record and found that the lower rate you found is for [redacted] members only, and not for the general public. Regarding your request for a refund, as stipulated on you contract, “you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.” We are able to get a good price on this type of booking but in turn your reservation does have restrictions and those restrictions are upheld by the hotel as well. In the future, you may consider purchasing one of our less restricted reservations as they provide more options for changes. For your reference, a copy of your contract page was sent via a separate email. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

Dear Mr. [redacted],
We are contacting you today regarding your vacation package reservation booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your return flight was cancelled...

and you're requesting a refund for your hotel reservation. We contacted [redacted] Airlines and they confirmed that your flight on December 30 was cancelled. [redacted] Airlines advised that they have processed a refund for all the tickets. I contacted the [redacted] New York and they agreed to refund your hotel reservation in full. The last two nights of your reservation for $904.48 was previously processed back to your account. I processed a refund in the amount of $452.24 for the first night of your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

We have received the
consumer’s additional comments. The consumer contacted one of our Chat Customer Care
agents advising that a lower
rate of $90.91 was located and requested a refund based
on our price guarantee. However, the agent was unable to complete the Best Price
Guarantee due to scheduled pick up time being 12:05 AM instead 12:00 AM. The
agent was later able to find an itinerary that matched on priceline.com with a
rate of $97.94, which was still lower than the $114.24 purchase. The agent
advised that Priceline would refund 100% of the difference to match that rate.
The difference between rates is $16.30. However, Priceline refund 200% of the
difference and provided the consumer with a refund of $32.60, which was
processed back to the consumer’s account on February 11, 2016. Therefore, the total
amount for the reservation is now only $81.64, which is lower than the $90.91
rate the consumer found on [redacted]. We are sorry that we are unable to assist the consumer with
a refund any further in this situation.
Sincerely, N. D’A[redacted] - Executive Offices









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We received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. We contacted [redacted] on behalf of the consumer, and according to the [redacted] representative, the driver did not return to the counter to request assistance with the rental vehicle AC system. This matter concerns claims that can only be validated and addressed by the [redacted] Corporation. We are sorry that we are unable to assist the consumer any further in this situation and suggest that the consumer/Bureau contact the [redacted] Corporation directly at the following contact for any further assistance concerning this matter.
 
[redacted] Corporation Contact [redacted] Corporation for assistance.
Phone number:
[redacted] Corporation confirmation number:
[redacted]
I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:This response is not an accurate representation of the situation or my requested compensation. I never requested a refund, as I realize that my card was never charged. My chief concern is that the website not advertise prices that they cannot honor. In a period of 24 hours they consistently displayed flight prices that were not available when I attempted to book them. This is more time than could be caused by any sort of "lag" in information from the airline and, in my opinion, constitutes false advertising. I have since booked another flight and do not need any sort of compensation, but I want the website to do a more accurate job of representing their price information.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1) A $25 credit is totally unacceptable.  I would never have made the $117 purchase had I known that I was not getting a King sized bed and had I know the map location provided from this company was not where the property was located.  A $25 credit to settle this is akin to allowing this company to have a business model where they totally misrepresent what they are selling and then build in $25 credits as part of their business model.2) Please take a look at the phone number they provided in their response.:  1-800-xxx-xxxx  This is from their Executive Offices and is another example of their ineptness.
Sincerely,
[redacted]

The receipt provided is Not the same as the receipt we received. Under the "your room" designation our receipt does not state that it is a single room to accommodate up to two people. Once again a large company is falsifying evidence to cover for their mistakes or crimes. The [redacted]. Has placed the blame squarely on Priceline via an email to my husband and myself. We have consulted an attorney and turned our evidence over to him. We are trying to offer a chance for a reasonable and informal resolution. But it is obvious now that Priceline is going to lie and cheat to avoid doing the right thing for a long time customer. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because it does not address the main issue which is the false advertising that Priceline did in their original vacation posting.
Sincerely,
[redacted]

Dear [redacted]
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
are...

asking for a full refund of your reservation as it was not used since you
find the rate to be higher than what you expected.
Our record shows that when your initial offer price was
not accepted, we provided an alternative option. We were unable to find a
partner to accept your bid of $16 per day, and offered you an option that
stated we could get you a rental car reservation for $47 per day. We listed the
new price on your Contract Page that you reviewed prior to accepting the new
offer. By submitting the request for booking, you indicated that you have read,
understood and agree to the terms and conditions stipulated on your contract.
We are sorry; however, your reservation is restricted.
This cannot be changed, cancelled or refunded. This
information was also presented to you on your Contract Page. We sent on a
separate email a copy of your contract for your reference.
I am sorry we did not provide you the answers you were
looking for and thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

This customer issued a chargeback with her credit card.  She won the dispute and in not liable to pay the credit card company for this reservation.  As a result, the customer has in fact been refunded and there is no further monies due to the customer.

Complaint: [redacted]
I am rejecting this response because: the amount of $475 was not indicated to re-purchase the airline ticket. The original cost for the ticket was around $235.00. If it had been explained correctly to me I would of just cancelled the ticket and repurchased saving the $230.00 fee.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as of May 2 there has been no reversed payment on my credit card.  I am still awaiting my refund.   
Sincerely,
[redacted]

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwere unable to use the reservation so you would like to be refunded.In order to research and respond to your situation, please reply to thisemail with any additional...

information you can provide to help us locateyour request in our system.Your 11 digit airline trip number, confirmation number, email address,phone number, the names that the request was made under and any relevantdates would be extremely helpful.Thank you for giving us the opportunity to assist you and hope to hearfrom you soon.Sincerely,Executive Offices