Stahl Construction Company

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] [redacted]d for Trip
Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive...

Offices.
 
We understand you are requesting for a compensation
because the hotel does not have a hot tub available to all guests. We reviewed
your request and verified the reservation was used. The hotel advised you were
provided an accessible king suite with a sofa bed and an accessible tub. The
hotel does not offer a hot tub available to all guests as it will depend on the
room type reserved. We would like to offer you a 20% refund of your total
reservation cost as a compensation. A refund request in the amount of 79.04 was
submitted to our management team for review, and if approved, the refund will
be processed to the card you used to submit your request. Once the refund is
approved, your refund will be processed by our system within 1 business day;
however, it may take up to 5 business days for your bank to post the refund to
your account.
 
We apologize for any inconvenience and thank you for your
patience while resolving this issue.
 
Sincerely,
 
[redacted]
Executive Offices

Complain[redacted]
I am rejecting this response because:Consumers BEWARE:  Priceline.com (partnered with [redacted]) has HIDDEN pre-paid hotel reservation policies.  The information details about the hidden pre-paid reservation charges are located in one of three hyperlinks under the heading of "booking conditions" ... (located at the bottom of the reservation confirmation webpage).  Neither Priceline.com or [redacted] are willing to correct the policy or make the pre-paid hotel reservation charges clear to consumers prior to travel confirmation.  In this particular case, there were six (6) separate hotel room reservations amount in unauthorized pre-paid charges of more than $2700.00.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: No credit has been applied. They said they put the refund through but as of today (5/10) no credit shows on my account.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted]a for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable.   We have researched to find that this hotel does meet our expectations for the 2.5 star rating that you selected on our website. Our competitors also rate this hotel as follows:   [redacted] = 2.5 stars [redacted] 2.5 stars [redacted]m = 2.5 stars   Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The [redacted]a meet Priceline's strict quality standards. We do feel that this hotel is properly rated through our system.   Please note that we address complaints directly with our hotel partners to ensure that future customers do not have the same issue. Because of this, we have contacted the hotel on your behalf to request a refund/compensation, but they denied our request. They verified that the air conditioning unit was also working in the room that they have provided to you for this booking.   We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. I am sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint[redacted]
I am rejecting this response because: It is true, when the rental car was booked initially the deal with through.  However at the bottom there was an offer to upgrade to a full size car for $3.00 more dollars, so I hit the upgrade button and entered my credit card into.  After I entered the info the screen cleared and there was like a spinning circle that appeared for about 2 minutes and then it went away and was replaced with the an error message that indicated that transaction was not completed. So next I changed the email and received notification that confirmed the bid was not accepted.  I took an extra step and called to make sure the transaction was not completed.  The reps with Priceline keep saying they are "checking and my credit card into was entered".  That is correct, you have to enter the credit card info before finding out if the bid is accepted.  As the consumer, I can only go by what I'm receiving at that time.  That is the reason I called them.   I am being punished because the Priceline notification system sent me confirmation that the booking was not accepted initially and failed to notifiy me that they would continue to try without my knowledge.  Aparently, behind the scenes the Priceline system was still trying to get the bid accepted...but the computer did not show ANYTHING on the screen to indicate that.  I would agree with them if my computer said that they will continue to submit my bid behind the scenes, but there was nothing to indicate that Priceline continued to submit my upgrade behind the scenes.  I found only after going to the email to verify confirmation of the [redacted] rental.  That's why I was notified.  It's they are saying, we know we sent you an email saying the upgrade bid was not accepted, but we were still trying behind your back, so you still have to pay for the rental. Please see attachments along with email sent to PriceLine team member [redacted] in their Executive Offices.  He states a customer service rep advised Mrs. [redacted] Lowe, who by the way, is not me.  Also equally concerning is the fact that I believe the business is outsourced, so there may be a communication or lauguage barrier that is preventing them for understanding.   I did my due diligence by calling and confirming the notification sent via email.    
Sincerely,
[redacted]

Revdex.com, Inc.
 
I am unable to locate the
referenced reservation with the information provided. In order to locate the
reservation and review this matter, please provide the 11 digit Priceline Request
Number, as well as the email address that was provided at the time...

of purchase.
 
Thank you,
[redacted]
Priceline.com

[redacted]
 
Thank you for taking the time to contact us regarding
your reservation
at the [redacted] [redacted] News for
Trip Number
[redacted]
 
We are writing to let you know that we received your
RevDex.com concern in our...

Executive Offices. We understand
that you are
requesting a refund of the difference of your reservation
and the low
rate you found another website. Normally, we can only
apply our Best
Price Guarantee until midnight before the travel date. We
see that this
the first time you used our service and as a gesture of
goodwill, we
will allow a one-time exception for you. I asked our
Accounting
Department to process a refund of $51.30 for you, per
your request.
 
The request will go through a review process which normally
takes 10-14
days. Once the refund request process has been completed,
it will be
refunded through our system within one business day. The
refund will be
processed back to [redacted]l account that was used in booking
the
reservation. You will be receiving email messages from us
with updates
of the refund request.
 
I apologize for any inconvenience and thank you for
allowing me to
assist you with your concern.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

I am writing you today regarding your rental car reservation with [redacted] under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your request for compensation for the...

inconvenience you experienced as a result of the unavailability of your reserved vehicle type during pick up.   We have reviewed your concern and a decision has been made to refund the one day cost of your original reservation, amounting to $194.44. Please respond to this email to confirm your billing address where we can send the check for $194.44.   We look forward to hear from you.   Sincerely,   [redacted] Executive Offices

Hi. Please see the reply that we sent to our customer. [redacted] Thank you for contacting us regarding your reservation at the [redacted]t booked under Trip Number [redacted] We reviewed your reservation details and confirmed when you...

submitted your request, you purchased an Express Deal reservation that stated you were booking a 3 star hotel in the Sky Harbor International Airport(PHX) area of [redacted]. We are sorry if you entered the wrong area by mistake; however, your reservation is non-changeable, non-refundable and non-transferable. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted]Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you wanted to get a specific car when you arrived at the counter. We indicated prior booking that you would be getting a mid-size car which would be a...

[redacted] or similar. The rental company is not able to guarantee a specific make and model. The specific make or model is requested at the counter and would be based on their availability. We apologize; however, we will be unable to refund your booking. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,Executive Offices

[redacted]                         ...


                                        ...⇄
Thank you for taking the time to contact us regarding
your reservation
with Hertz Corporation for Trip Number [redacted]                                         ...⇄
                                        ...⇄
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
had to upgrade your reservation as you find the vehicle provided to you to be
too small and you are 
now requesting for a refund of the upgrade fee.              
 
                                        ...⇄
We apologize; however, we are unable to provide the
refund you are requesting. Our website includes a full description of each car
type we offer, including the number of passengers, and pieces of luggage that
will fit comfortably for the car type that you select. However, note that
rental car companies offer a variety of makes and models for each car type
listed. As stated on our website, we are not able to guarantee the specific
make or model you will receive at the rental counter, and not all car types are
available at all locations. Car fleet information including capacities is based
on the latest information provided to us by the supplier and is subject to
change. We apologize; however, we are unable to provide the refund you are
requesting.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
                                        ...⇄
Sincerely,                                   ...⇄
                                        ...⇄
[redacted]     
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I can see the business is not willing to own up to its mistake. I ordered and paid for a hotel in New [redacted]. They gave me one on the opposite end of a neighboring town. Based on their refusal to rectify their mistake and give me what I paid for, I will use this documentation to file a charge back for failing to provide the services paid for. I will also post numerous, truthful, items throughout social media, and alert my followers (close to 3 million), about the fraud. It's a shame they make their money by doing this to customers. Please allow this notice to serve as my refusal to accept the companies wrong doing.
Sincerely,
[redacted]

I have received the consumer’s additional comments. According to the consumer, her bid for $45 was accepted; however, Priceline charged her $66 instead of the $45 bid.
 
As clearly disclosed on the consumer’s contract page, Priceline couldn’t find a rental partner to accept the consumer’s $45 bid, however offered the consumer the option to purchase the rental car at the rate of $66 per day.  The consumer was offered the option to purchase the rental at $66 per day, and clearly chose to accept the option to purchase the rental at the rate of $66 a day. The contract page discloses the following:
 
·       We couldn't find a partner to accept your bid of $45 per day. However, we were able to find you the same car for $66 a day.
 
·       Available for the next 60 minutes.
 
·       If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment.
 
·      Book Your Car
 
 
·       By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy.
 
The consumer was offered the option to purchase, the rental at the rate of $666 and accepted this option. We are sorry that we are unable to assist the consumer any further in this situation,
 
Sincerely,
[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-17 14:23:56
[redacted] Sep. 17, 2015 - 10:00 AM to Sep. 21, 2015 - 10:00 AM
We couldn't find a partner to accept your bid of $45 per day. However, we were able to find you the same car for $66 a day.
Available for the next 60 minutes.
 
Minivan
** [redacted]  Unlimited Mileage
 
Try Naming Your Own Price® for a different car type
 
Available for the next 60 minutes.
Book Your Car
By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy.
Per Day  $66.00
Total ChargesIncludes taxes and fees  $369.96
See Full Summary of Charges
We'll refund 100% of the difference if you find a lower price.
Summary of Charges
Your Bid Per Day
$66 (per day)
Total Rental Days
4
Subtotal
$264.00
Taxes and Fees:
$105.96
Total ChargesPrices are in US dollars.
$369.96
Important Information
·       Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
·       If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged.
·       Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
·       Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
·       You are guaranteed a car from one of the following major rental car companies: [redacted]
·       The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
·       Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
·       Prices are not guaranteed until booking is completed.
·       The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
·       The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
[x] close window

Complaint: [redacted]
I am rejecting this response because:     I can now see that Revdex.com is not helping with my complaint at all. This is going no where. Is there a way to file a complaint against the Revdex.com??
[redacted]

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand your concern regarding your refund. We reviewed your reservation in our system and our records indicate that a refund for $122.56 was issued on March 06, 2018. Your...

refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. Should you need further assistance, please feel free to reply to this email. Thank you for giving us the opportunity to assist you and we hope you find this information helpful. Sincerely, Executive Offices

We are truly sorry that the
consumer is not pleased with the Published Price hotel accommodations he/she
selected from a list of properties and requests a refund.
Prior to purchase, priceline provided the consumer with
reviews about the overall quality, cleanliness, location, and...

amenities of the
one star hotel. Upon reviewing this information, the
consumer chose to select this property.
 
This matter
concerns quality claims that can only be validated and addressed by the Rodeway Inn & Suites Airport. We are
sorry that we are unable to assist the consumer any further in this situation and
suggest that the consumer/Bureau contact the property at the following contacts
for any further assistance concerning this matter.




















Hotel:

[redacted]
Zone/Hotel Location:

[redacted]

Country:

United States

Phone Number:

[redacted]

Fax Number:

[redacted]

 
Sincerely,
N. D’Angelo
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-07-15 13:00:52
 


Please verify the following information to continue with
your request.

Please enter your
first name in the field below. This must match the billing name on the
credit card that you provide.
Please enter your last
name in the field below. This must match the billing name on the credit
card that you provide.





















[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 07/16/2015
Freebies:
Hotel Freebies:
On Sale Now
-> Save 10% on this stay — Free breakfast, free internet in room and free
parking
Check-In: Fri, Jul 17, 2015
Check-Out: Sun, Jul 19, 2015
Room Type: 2 Queen Beds ~ Nonsmoking Room ~ Fridge~
Microwave
- Max 2 Guests
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, July 16th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Thursday, July 16th and noon on Friday, July 17th (local hotel time),
the hotel requires payment for the first night's stay. You will be charged for
the first night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on your day of arrival (Friday, July 17th).




Summary of
Charges




Room Cost


$58.49




Rooms


1




Nights


2




Room Subtotal


$116.98




Taxes
& Fees


$15.96




Total Charges


$132.94


Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 21
or Older)
Enter the name of the person checking into the hotel. This
person must present a valid photo ID and credit card at check-in.


Room 1

   
I agree to the Booking Conditions, Terms and Conditions
and Privacy Policy
by booking this room.
Important Information
·      Room Description: 2 Queen Beds/Nonsmoking/Coffeemaker,
In-Room/ Microwave/Refrigerator/Iron & Ironing Board
·      Rate Description: Websaver - Full pre-payment required
upon booking
·      Hotel Freebies Details:
On Sale Now -> Save 10% on this stay — Book Now and Save
— Promotion Details — Negotiated Specials may be limited
to certain dates and subject to availability.
Free breakfast, free internet in room
and free parking
Promotion Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel Policy: Priceline will not charge you a change
or cancel fee, however this hotel has the following cancellation policy: For
the room type you've selected, you can cancel your reservation for a full
refund up until noon on Thursday, July 16th (local hotel time). If you decide
to cancel your reservation anytime between noon on Thursday, July 16th and noon
on Friday, July 17th (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, July 17th).
·      Guarantee Policy: Reservation is
guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on
the first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
·      Your credit card is charged the total
cost above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·      The reservation holder must present a
valid photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate.

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and condition of the selected purchase. We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
This contract for request number
[redacted] was originally initialled on Sat May 16 19:03:39 EDT 2015
Your Trip Summary
























Airfare Details

Depart:
Fri, May 22, 2015

Return:
Mon, May 25, 2015

Departing
Airport:
[redacted]

Arrival
Airport:
[redacted])
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

 






Rental Car Details
































Compact
[redacted] or similar





















Location:
[redacted])

Pick-Up:
Fri, May 22 2015

Drop-Off:
Mon, May 25 2015

Total Rental
Days: 3 days

Driver:
Tizazu Y. [redacted]

Driver's Age
at Pickup: 41




Summary of Charges























Package
Subtotal:

$397.33


Govt Taxes,
Airline Fees and Agent Fees:

$78.83


Number
of Tickets:

1


Airline
Ticket Delivery:

$0.00
(Electronic Ticket)

Total Trip Cost:
(All prices are in US dollars)

$476.16

Baggage fees
are not included in your trip cost.

Important Information






























•

These airline tickets are non-refundable,
non-transferable and non-changeable.
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used.

•

Your tickets will be round-trip, coach class tickets
issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available. If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. If any part of the ticket is unused it has no value
after ticketed departure time.

•

These special discounted tickets issued are not eligible
for frequent flyer miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.

•

Remember to bring a valid government-issued photo ID with
you to check-in.

•

Only [redacted] will be able to pick-up the rental
car at the counter. [redacted] will be required to present a valid
driver's license and a valid credit card or debit/check card or debit/check
card in their name with a minimum of $200 available credit as a
security deposit on the vehicle. If you plan to use a debit card, you may
be required to provide round-trip flight information at the rental counter.

•

Your offer price does not include vehicle liability,
collision or personal accident coverage for your rental car. You should
determine if you have insurance coverage prior to pick-up. Additional
insurance can be purchased at the rental counter.



 










Initial Here:







*


I have read, accept and
agree to abide by Priceline.com's terms and
conditions and privacy
policy.

Dea[redacted]We are contacting you today regarding your reservation at the [redacted] Suites South booked under Trip Number [redacted]We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your parents were unable to...

use the reservation because the hotel's pool was unavailable. We apologize for any inconvenience this may have caused.We contacted the hotel and verified that the pool was previously unavailable due to renovation. We also checked our records and verified that the reservation has been canceled and a full refund was processed. As an apology for the inconvenience, we submitted an additional 20% refund for the reservation. The refund amount will be 20% of the total cost of the reservation. The refund request will be reviewed by our management team and if approved, it may take 7- 14 business days to be processed.We apologize for the inconvenience and thank you for giving us the opportunity to assist you.Sincerely,[redacted]Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is a partial resolution, and I am grateful . The additional issue is that their deceptive advertising which caused this to happen is something that they need to take responsibly for and correct.
Sincerely,
[redacted]