Stahl Construction Company

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] Air Lines booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund...

for the difference in cost of your new airline ticket purchase.
 
We reviewed your reservation details and confirmed a
refund request was submitted in the amount of $501.30. Upon approval, your
account will be credited the difference in airline ticket cost in approximately
7-10 business days.
 
Thank you for choosing to email us today. I hope you
found my reply helpful! Please email us again if you need anything else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: Priceline has a responsibility to their customers to advertise hotels correctly on their website. This hotel was rated a 3.5 star hotel. But the room we were given had black mold, mildew in the shower, and a bed that was slumped in the middle. This wasn't a 3.5 star hotel. Furthermore, the charges for this reservation as listed on my transaction account list Priceline as the payee- Not [redacted]. Assuming Priceline issued payment to the hotel after deducting their fees. But this is false advertising. I also have requested several phone calls back from the corporate office, to further discuss this matter. But Priceline has stated that's not possible. 
Sincerely,
[redacted]

I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have issues with this hotel reservation.   We apologize that you were unhappy with your hotel accommodations. We do evaluate each participating hotel on...

many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that this hotel falls short of your expectations.   We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   Expedia.com - 3 stars Orbitz.com - 3 stars   Our records show that you requested a 3-Star hotel in the Downtown [redacted] The rate you purchased is non-changeable, non-cancelable and non-refundable. The hotel name is revealed after purchase. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   This means that the hotel that you will receive will be located within the area that you requested and it is not possible to select the exact location of the hotel within the Area.   In addition, prices are constantly changing depending upon availability and travel date. Because of this, we provide our Best Price Guarantee, which applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. In order to initiate your claim, you should call us within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply.   We are unable to refund the price difference. However, despite of the restrictions, as a one-time courtesy, your refund for the last night on this reservation has been processed. A refund for $150.10 was issued today. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.   I hope you find my reply helpful and we thank you for your time.   Sincerely, [redacted] Executive Offices

Revdex.com, Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Consumer’s Desired Settlement:
         
“I want Priceline to change...

the dates off all of my itineraries
currently dated for 6/3/15 - 6/9/15 to 6/17/15 - 6/23/15. I will even accept
that the return flight on 6/23 leaves later than the original booking.”
 
Priceline offers a variety travel service options, including
reservations that offer cancelations/exchanges.
 
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation, including
the fare rules and restriction of the selected reservation.
 
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
Ticket is
non-refundable and changes are not
permitted. Please read the important fare rules and restrictions.
 
We thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This contract
for request number [redacted] was originally initialled on Tue Mar 31 02:33:35
EDT 2015




Your Trip Summary
Names must match photo ID. Please
verify spelling and edit names
if necessary.
[redacted]
[redacted]
























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100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
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city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
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a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
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assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
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Total charges, including taxes and fees,are displayed on the following
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Departing Flight Information - Wednesday, June 3, 2015




Flight [redacted]
3h 20m, 1238 mi

From[redacted]
[redacted]
Departs: 9:05 AM

To[redacted]
[redacted]
Arrives: 12:25 PM

Aircraft[redacted]
[redacted]

Returning Flight Information - Tuesday, June 9, 2015




Flight [redacted]
3h 13m, 1238 mi

From[redacted]
[redacted]
[redacted]

To[redacted]
[redacted]
[redacted]

AircraftAirbus A320 (Jet)
Economy/Coach Class

 

















Passenger
and Ticket Information

[redacted]Seat Preference (Change Seat)
Flight [redacted]: 18A
Flight 1070: 18F

Jet Blue TrueBlue -
2101296496

Ticket Type:Electronic

[redacted]Seat Preference (Change Seat)
Flight [redacted]: 18B
Flight 1070: 18E

Ticket Type:Electronic

Summary of Charges
































Airline Ticket Cost:

$219.75 per ticket


Add Trip
Protection
Trip Protection
is a smart decision!
See Details
 

Airline Ticket Taxes & Fees:

$28.20 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$495.90

Total Trip Cost:
(All prices are in US dollars)

$495.90

Baggage fees
are not included in your trip cost.

Important Information






















•

Ticket is
non-refundable and changes are not
permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 










Initial Here:







**



I have read, accept
and agree to abide by Priceline.com's terms and conditions and privacy policy.

Dear [redacted],
We wanted to take this time to contact you in regards to
your [redacted] Rent a Car reservation booked under Trip Number [redacted]48.
We are writing to let you know that we have received your
Revdex.com concern in  our
Executive Offices....


When reviewing your concern we show that while chatting
with one of our Chat Customer Care agents you stated that you were able to find
a lower rate of $90.91; however, the agent was unable to complete the Best
Price Guarantee due to scheduled pick up time being 12:05 AM instead 12:00 AM.
The agent was later able to find a itinerary that matched
on priceline.com with a rate of $97.94 which was still lower than the
$114.24 that you were billed. The agent advised that they
would refund 100% of the difference to match that rate. The difference between
those rates is $16.30; however, priceline decided to refund you 200% of the
difference instead and a refund for $32.60 was processed back to your account
on February 11, 2016. This makes your total for the reservation now only $81.64
which is lower than the $90.91 rate that you found on [redacted].
We apologize for the frustration regarding the pick up
time being schedule for 12:05 AM; however, we are truly unable to offer any
additional compensation above the $32.60 refund that was already processed.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.  
Sincerely,
Bryan B[redacted]
Executive Offices

Thank you for contacting us regarding your attempt to book an airline reservation with us.    I am writing to let you know that we received your Revdex.com concern in our Executive Offices.    I have reviewed this reservation and unfortunately, we're unable to confirm...

the reservation due to changing flight availability. Our booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availability.    We also searched through our system and found multiple requests on our website. Each time a new request is placed, we authorize the credit card to determine if there are enough funds available to cover the cost of the reservations. Because the request was not accepted, there was no charge. Depending on the bank, authorizations are removed within 3 to 7 business days.   We understand that you are not happy about this experience and we appreciate your time for sharing your feedback with us.    Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks for your hlep
Sincerely,
[redacted]

The hotel was not in the east memphis area the correct location of the hotel was barlett tn to be exactly I need a refund or I'm going to persue legal matters with my attorney that has already examine this matter and evidences. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Mr. [redacted],Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].We are writing to let you know that we have received your email in our Executive Offices. Due to the nature of your concern, we would...

like to speak with you directly by phone. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation.Please contact us directly at: 1-[redacted]-XXX-XXXX. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.Thank you for choosing to contact us. I look forward to resolving your issue.Sincerely,Frich A[redacted]Executive Offices

Our records indicate that this matter has already been addressed with the consumer.

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Our records indicate that we attempted to contact the customer via the phone number provided when the consumer booked the reservation. However, the voicemail box was full. For this reason, an email was sent to notify the consumer of the schedule change.
Please also note; on the consumer’s contract page we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information.
Important Information
Since airlines change flight schedules from time to time, it is the passenger’s responsibility to call the airline and confirm flight information prior to departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights. If you choose not to take your outbound flight, the airlines will consider you a “no show” and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip. For more helpful tips and travel advice, click on the topics below:
We apologize but we are unable to process a refund of the fees charged by the airlines.
The consumer may contact the airline directly for any further assistance.
Sincerely,
N. D[redacted]
priceline.com
Your Flight Details >Print this page
Booking Status:
Confirmed
Trip Number:
[redacted]
Airline Confirmation:
[redacted]
See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted]).Remember to bring valid government-issued ID with you to check-in. Please confirm your flight information and check-in location with the airline prior to each departure. Baggage fees are not included in your trip cost.
" Email my itinerary
Your Trip from [redacted] to [redacted]
11 Days (September 27 - October 08)
Flight Time 6h 5m
Departing Flight: Sun, Sep 27 (Arrive - Sun, Sep 27)
n 3h 35m
Departs
6:45 am
[redacted]
[redacted]
Arrives
8:20 am
[redacted]
[redacted]
[redacted] Airlines - Flight **, [redacted] · Jet · Economy Class
Layover: 1h 25m
3 Connection at [redacted].
n 6h 5m
Departs
9:45 am
[redacted]
[redacted]
Arrives
12:50 pm
[redacted]
[redacted]
[redacted] Airlines - Flight [redacted], [redacted] · Jet · Economy Class
Flight Time 3h 17m
Returning Flight: Thu, Oct 08 (Arrive - Thu, Oct 08)
n 5h 50m
Departs
8:00 am
[redacted]
[redacted]
Arrives
4:50 pm
[redacted]
[redacted]
[redacted] Airlines - Flight [redacted], [redacted] · Jet · Economy Class
Layover: 1h 50m
3 Connection at [redacted].
n 3h 17m
Departs
6:40 pm
[redacted]
[redacted]
Arrives
11:57 pm
[redacted]
[redacted]
[redacted] Airlines - Flight **, [redacted] · Jet · Economy Class
[redacted] - Passenger and Ticket Information
] Ticket number: [redacted]
Flight Number
Seat Preference
**
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
**
None
[redacted] - Passenger and Ticket Information
] Ticket number: [redacted]
Flight Number
Seat Preference
**
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
**
None
What do these words mean?
Airline Confirmation, Electronic Ticket, Itinerary Number / Request Number, Meal Preferences, Pending, Seat Preferences, Assigned, Requested, Not Assigned, Change Seat, Ticket Number
Need to Make a Change?
Tickets are non-transferable. To view the specific rules on ticket changes, cancellations, and fees for this reservation, please click here to view the fare rules.
If the fare rules on your reservation allow a change, any changes to your itinerary must be made prior to the date of your departure, and will incur an airline imposed change fee. If calling priceline to modify, a $30 USD per ticket priceline service fee will also apply. In addition, your fare may be more expensive due to flight availability. If you do not use your tickets, and do not make changes to your itinerary prior to your date of departure, your tickets will have no value and cannot be refunded or exchanged.
If you wish to exchange your ticket, please call our Customer Service Team at:
###-###-#### (when calling from the United States)
Before calling, we suggest that you review available flights and fares on our website to find your desired flights on [redacted] Airlines and be prepared to answer the following questions:
What are your new travel dates?
Where will you be flying from and to?
Which specific flights are you considering?
Customer Service
If you have any questions or require further assistance, please visit our Customer Help Area.
Or contact Customer Service at ###-###-####.
Have your Trip Number ([redacted]) and the phone number you provided when you placed your request ([redacted]) ready when you call.
Summary of Charges
Ticket Price:
$600.11
Taxes & Fees:
$62.90
Total per Ticket:
$663.01
Number of E-Tickets:
2
TOTAL CHARGES
$
1,326.02
USD
Total price includes taxes and fees. Prices are not guaranteed until purchase is complete. Baggage fees are not included in your trip cost.
Updating
Airline Contact Information
[redacted] Airlines
###-###-####
[redacted]
Confirmation: [redacted]
Important Information
Since airlines change flight schedules from time to time, it is the passengers responsibility to call the airline and confirm flight information prior to departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights. If you choose not to take your outbound flight, the airlines will consider you a “no show” and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip. For more helpful tips and travel advice, click on the topics below:

Complaint: [redacted]
I am rejecting this response because:The business is insisting that I contact them via phone, and yet has agreed to waive my cancellation fees for [redacted]  However, I am unable to reach the ###-###-#### due to the time difference between Hawaii standard time (Where I Live) and Eastern time. I don't understand why the business is making it difficult for me in my having to call them considering the time difference.  I clearly stated before that I want a refund for both trip numbers on my credit card.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  It does bother me that you chose to ignore that that the rate I was referring to was an unlocked express deal where the hotel name is available.  The rate you refer to is available on any site including Best Western.  As stated I have the proof yet you were never willing to receive it.  Regardless, I got the credit I was due however you chose to present it.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:A double room is not an upgrade according to my options when I purchased the room. I have attached an example of the screen that I purchased the tickets from. The dates were chosen at random to simply demonstrate the options for purchasing. coincidentally, the rates and options in the attached screen shot are identical to the ones that were available when I purchased my ticket. In it you will notice the discrepancy between what I purchased and paid for and what I was given. Had I purchased the double room I would have saved approx 72$ (64$ + 8$ tax) and would have been in the same room that I was given. It is also very important to note that, upon arrival at the hotel and after discussing my issue I was told that I did not receive a king bed because priceline did not include that in the reservation that they sent to the hotel. So had priceline sent them the correct info this would not have been a problem.  
Sincerely,
[redacted]

We are contacting you today regarding your rental car reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you’re not happy with mandatory insurance and the $2,500...

hold amount in your credit card. However, we have disclosed that information to you upon booking the reservation in “[redacted] **r rental policy and rules information”, under Important Information section of your contract page which I will resend to you in case it’s no longer available in your email. It states that that insurance coverage on third party websites are not accepted in [redacted] and there will be $2,500 additional hold amount.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

[redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the Extended Stay America [redacted] [redacted] -
Interstate N. Pkwy for Trip Number [redacted]
 
I am writing to let you know that we have received your
Better Business...

Bureau concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
As a one-time exception, a refund request of $60.25 was
submitted to our management team for review. This process can take up to 14
days. Once the refund is approved, we will issue a refund to your bank within
one business day. Your bank will then post it to your account. The bank
processing time varies so please check with them if you do not see it in your
account within a few days.
 
I hope you find this information helpful and we thank you
for your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern regarding the cancellation of your reservation.   As we have advised previously, the [redacted] had informed us that...

your reservation was booked with an invalid rate into our reservation system and cannot be honored.   The [redacted] is taking responsibility over the glitch in their system resulting to the uploading of the invalid rate into the reservation system that was displayed on the website. They advised that they are willing to offer a discounted rate if you rebook with them and by contacting the person below:   Ashley V[redacted] Front Office Manager [redacted] ###-###-####   As a gesture of goodwill, we have decided to issue a $50.00 refund to help you cover the cost of rebooking the correct rate. Please allow a few business days for the refund to post to your form of payment.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely, Executive Offices

Attached is the Credit Card statement showing that I was charged twice. The first amount is $224.81 and the second amount is $170.07.  Priceline charged me $224.81 for the [redacted] Car rental but when I arrived at [redacted] they charged me also $170.07. I am not disputing the $170.07. I am disputing $224.81. I did not rent two cars I only rented one car and I should only be charged once.The attached credit card statement should be more visible you might need to zoom in to see the charges better. Unfortunately I don't have access to a fax machine. But do let me know if you still can't see the charges on the statement.Thank You

Dear [redacted],
 
Thank you for contacting us regarding your reservation at the [redacted] Resort By The [redacted] Group booked under Trip Number [redacted].
 
We are writing to let you know that we have received your email in our Executive Offices. We understand you are...

unhappy with the location and quality of your past hotel stay.
 
We reviewed your reservation details and confirmed the hotel you received is within the area selected when booking the reservation. We also contacted the property and were advised no concerns were brought to their attention during your stay. We are sorry if you were unhappy with the past hotel you received; however, your reservation is non-changeable, non-refundable and non-transferable.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Dear [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] Bath for Trip Number [redacted].
 
We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We understand your concern
regarding...

the quality of your confirmed hotel. We apologize that you were
unhappy with your hotel accommodations. We evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc.
We have researched to find that this hotel does meet our expectations for the
star rating selected on our website. Our competitors also rate this hotel as
follows:
 
[redacted].com = 2 Stars
[redacted].com = 2 Stars
[redacted].com = 2 Stars
 
Also, we provide hotel chain examples for illustration of
what you may expect when choosing a star level. We do indicate that the brands
shown are only examples and may not be a part of our program. Every hotel is different
and not all hotels within a certain chain have the same star level rating.
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating system. This means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services. The hotel you get will
meet priceline's strict quality standards. We do feel that this hotel is
properly rated through our system and we are not willing to offer compensation.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
[redacted]
Executive Offices