Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: their tool offers the ability to find pet friendly rooms but mentions nothing about a potential pet fee at locations. A 40% increase in the cost of the room is no small fee it is false advertising not to include a notice about a pet fee when searching for pet friendly room. Based on theor current setup it is impossible to obtain an accurate price for the room without paying and booking it first. Then calling the hotel you are assigned to find out the cost. This is really shady.... I did not stay in the room and should be able to get a refund.
Sincerely,
[redacted]

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the consumer, he was unable
to determine the baggage allowance because priceline did not disclose the fare
type selected. The consumer
states: “In order to verify the baggage
fees, one needs information about the type of fare of one's ticket, which was
not communicated to me by the company.” Please note, the consumer’s
confirmation page discloses the following fare type information:
Tickets are non-transferable. To
view the specific rules on ticket changes, cancellations, and fees for this
reservation, please Click Here
to view the fare rules.






Fare Rules and
Restrictions

From: [redacted] To: [redacted]
Airport)
Fare Basis Code: [redacted]
                 
                                        ...⇄
[redacted]     
*RULE DISPLAY*     TARIFF 0916
RULE RDM9 * ADD APPLICABLE TAX * FED INSP FEES *
   [redacted]         [redacted]       [redacted]                [redacted]  **  **
[redacted]        *      [redacted]      [redacted]               [redacted]  **  **
[redacted]    *      [redacted]      [redacted]               [redacted]  **  **
[redacted]    *      [redacted]      [redacted]               [redacted]  **  **
[redacted]   *      [redacted]      [redacted]               [redacted]  **  **
[redacted]        *      [redacted]      [redacted]               [redacted]  **  **
[redacted]        *
[redacted]    [redacted]              -

Baggage rules, regulations, and fees fluctuate and
vary dependent upon many factors, therefore Priceline tells consumers to verify
the actual fees directly with your airline prior to travel.
Allowance and fee amounts listed are not guaranteed and are
subject to change by the airline. Fees displayed are based on the unrestricted
coach, business and/or first class airfares and may apply each time you check-in
baggage. Actual fees may differ in certain circumstances, including
but not limited to fare type paid, whether you pay the fee at the airport or on
your airline's website, your frequent flyer status and cabin class. Be sure to
verify the actual fees with your airline(s) before you travel.
We are sorry that we
are unable to assist the consumer with a refund for the baggage fees collected
by the airline.
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:I made it to the hotel the day of the reservation and priceline didn't had a reservation under my name, therefore I didn't got the service I was charged with. Due to the recent bad weather in Louisiana (flood events) my business meeting was cancelled on the last minute.  The fact that I have a dispute with the bank don't make it right for the business to cancel my reservation and keep my money. They got their money back, but keep a 100% of it. I call that stealing from the costumer. Costumers normally get what they pay for or otherwise the merchant should make it right by providing with the product paid.
Sincerely,
[redacted]

Dear Ms. [redacted],Thank you for taking the time to contact us regarding your
reservation at the [redacted] for Trip Number [redacted].We
are writing to let you know that we received your email in our Executive
Offices. We understand that you wanted a hotel within the [redacted] area and...

you
are concern that the hotel you received is not within the area you wanted. We
reviewed the location of your confirmed hotel. The hotel you received is in fact
in the [redacted] - Shopping District - America area of the map that you reviewed
on our website. When you were submitting your request, our website stated that
your confirmed hotel could be located anywhere within that shaded area.
We are sorry; however, you have a restricted reservation. Prior to
booking your request, we presented you with a Contract Page to review and
initial. This contract contains the information that "Once you click "Book My
Room", priceline will look for a hotel to match your offer. Your offer can not
be changed, cancelled, or transferred and unfortunately no refunds are allowed."
If we could make an exception we would; however, the type of reservation you
purchased is truly non-changeable and non-refundable. For your
reference, a copy of the contract page has been sent in a separate email. The
contract page disclosed the terms and conditions of your reservation.If
you have further questions, please contact us directly at: [redacted]. The
Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through
Saturday. You will need to enter your Trip Number, which is [redacted], when
you contact us.Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.We are sorry we did not provide you the
answers you were looking for and we thank you for your
time.Sincerely,[redacted]Executive Offices

Complaint: [redacted]I am rejecting this response because: Pricline.com and their telephone representatives purposely misrepresented their policies by NOT presenting and disclosing the policies at the time of purchase and not directing  me (The consumer) to where to view the Pricelines policy for Hotel reservations prepayments.  This misrepresentation plays a major role when I (the consumer) would  have concluded and agree upon  to allow them to place charges on my credit card.  I did not know that Priceline.com charged the credit card [redacted]) A total amount of  $894.00 until several days later when I finally printed the itinerary on May 29, 2015.I have attached copies of the Priceline.com email sent to me on the day that I requested the service from Priceline.com (filename; Priceline email itinerary Trip  number [redacted]) If you review this email it does not show the charges to the credit card.  My complaint is not the Priceline.com policies, the problem was not disclosing the charges to the credit card at the time of service purchase, not disclosing that there is a no refund policy on prepayments, and not directing me where to find Priceline policies.  This is my major complaint and I should be refunded the money for the time after I had checked out of the hotel ([redacted]).
Sincerely,
[redacted]

Dear Mr. [redacted],
 
We are contacting you today regarding your vacation
package reservation for Trip Number 37[redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand your
concern...

about the room rate that was selected for your reservation. We reviewed
your request in our system and verified that an additional $1.92 per night rate
was selected ($5.76 total) for a room with 1 king or 2 double beds. Our website
did not show that we offered a bigger room. The rates displayed on our site are
rates pulled from several sources and are displayed to our customers. There is
no indication offering a bigger/different room for additional rates. The offer
is for room with 1 king or 2 standard bed.
 
We thank you for bringing this concern to our attention
as we are always looking to improve our site. As per agreement, your
reservation was booked in the room that was selected. We are sorry if we are
unable to process a refund.
 
Below is the summary of charges for your reference.
 
$1,813.22 + $5.76 ($1.92 additional per night) =
$1,819.20
$1,819.20 + $69 Travel Insurance = $1,888.20
 
We apologize for the inconvenience and hope you found this
information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: It says the reservation was confirmed in which it wasn't I received a email back stating the bid didn't go through to try back again and I called and they were only was able to find one reservation but , I was still charged for two
Sincerely,
[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding your
airline and rental car reservation for Trip Number [redacted].
 
We are writing to let you know that we received your RevDex.com concern in our Executive Offices, and we are sorry...

to learn
that you were unable to travel due to illness and extend our best wishes for a
full recovery.
 
Our records indicate that  a  credit card dispute has been  filed with your bank. Unfortunately, we are unable
to further review this matter while the bank dispute is in progress. Once the chargeback
case is closed by the bank on June 5th, we can further review this
matter and provide additional information.
 
We apologize for any inconvenience. I appreciate your
patience while we continue to work to resolve your issue.
 
Sincerely,
 
[redacted]
Executive Offices

We are contacting you today regarding cruise related booking in priceline.com.   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand regarding the confusion on the way the invoice reads with the fees included in the...

cruise rates. A refund of 45 USD has been issued. The refund will be posted after your travel to the credit card that was used to purchase the reservation.    We apologize for the inconvenience and thank you for giving us the opportunity to assist you.              Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],
Thank you for contacting us regarding your vacation package purchased under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com email in our Executive Offices. We understand you are unhappy with the flight times received on your return...

flight.
We reviewed your reservation details and confirmed the contract page that you initialed and agreed to show both the departure and return flights would be anytime from 6am-10am. We are sorry if you are unhappy with the times received on your itinerary; however, your reservation is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

[redacted] Hello, I filed a complaint with the Revdex.com in Connecticut on Priceline LLC, my complaint number is [redacted].  They have issued a...

refund in full to me today.  Thank you very much in assisting me with this problem and for the resolution. [redacted]

Complaint: [redacted]
I am rejecting this response because: you clearly are not taking this complaint seriously.  Your apology was t even a real apology. It was the same thing that is copied and pasted to every other person you swindle. There were comparable flights available and I want to be put on one of those flights for the same amount of money I originally paid. I also want confirmation that a complaint was filed against your employee '[redacted].'  
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] Sacramento under Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. We apologize that you
were unhappy with your hotel accommodations. We evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction,
decor, etc. We are sorry to hear that your hotel fell short of this expectation
during your stay. We understand your request for compensation for the
additional cost you incurred for finding new accommodations because you were
asked to leave your original hotel. We apologize; however, we have reviewed
your request and determined that we are unable to fulfill your request for
compensation.
We appreciate your feedback and documented your concern
into our system for future reference.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Dear [redacted]
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent a Car for Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We understand...

that you would like to receive the $50
credit towards a future purchase.
We apologize for the difficulty you have experienced. The
Priceline Rewards [redacted] card is issued by [redacted] Bank Delaware, which is the
U.S.
credit card operations of [redacted] PLC. For security
reasons, Priceline does not have access to your [redacted] account nor control over
its [redacted] card policies or procedures.
In the interest of satisfying your concern, we have
forwarded this to the [redacted] Executive Office. They will review your concern
and reply with a resolution within 2 business days.
If you have any other Priceline Rewards [redacted] card
concerns, please contact [redacted] directly. There are three ways to contact
priceline rewards [redacted].
1. Email - Visit the pricelinerewards[redacted].com website and
select the Customer Service link. You will receive a response within 24 hours.
2. Phone - You can speak with a priceline rewards [redacted]
consultant 24 hours a day, 7 days a week at ###-###-####.
3. Mail - Please send written correspondence to: [redacted]
You can also learn more about [redacted] by visiting
[redacted]
I hope you find my reply helpful and we thank you for
your time.
Sincerely,
Jenn H[redacted]
Executive Offices

From: [redacted] Sent: Friday, August 12, 2016 3:30 PM To: i[redacted] Subject: Complaint id#[redacted]   It seems that Priceline.com LLC has finally stepped up to the plate and resolved this issues. No further action is required by you.   Thank you,  ...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11703796, and find that this resolution is satisfactory to me.
Thank you.
Sincerely,
[redacted]

one thing I need to clarify:"We have contacted the [redacted] By [redacted] Hotel [redacted] Airport and verified that they have provided you the correct room type with  complimentary breakfast with no additional fee. "we got free breakfast and correct room type doesn't has any relation with you. [redacted] front desk told me in person, face to face said that"through phone call, priceline told me that DO NOT GIVE THEM BREAKFAST AND JUST GIVE THEM A STANDARD KING BED ROOM WILL BE OKAY" and your customer service told me word by word saying that "your order is nontransferable and nonreturnable, if you have any other questions call us again bye" that's your service! since you already know that I can do nothing with it, so you can playing me around with no cost!~why finally [redacted] gave us free breakfast and right room is because front desk has seen so many third party like you cheating customer cases, and I checked in in the early morning around 1am, so they finally give us what we deserve!there is none of your business about we finally get free breakfast and right room type, DON'T TAKE ADVANTAGE OF IT IN THIS CASE. what you did to us is that your customer service told [redacted] NOT TO GIVE US FREE BREAKFAST AND NOT TO GIVE US THE RIGHT ROOM TYPE that's what you did to us!PRICELINE OWE US APOLOGIZE WITH NO EXCUSE.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Please see the response below that we sent to the customer. Thanks. [redacted]
*I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted] I understand your request for a full refund for your cancelled reservation. A...

refund request has been submitted to our management team for review, and if approved, the refund for $126.51 will be processed to the form of payment used to book your reservation. This process may take up to 14 days to be completed and you will be notified of the outcome through email. Thank you for your patience while we review your issue, and I hope you have a wonderful day. Sincerely, [redacted]

Our record indicates that this matter has been addressed to the customer’s satisfaction.
Sincerely,
N D[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because: I had a bad experience was not satisfied with what I received as bugs in the bed are unacceptable and now I am being robbed of my money.
Sincerely,
[redacted]