Stahl Construction Company

Dear Ms. [redacted],
 
We wanted to take this time to contact you in regards to your rental reservation with [redacted] Rent a Car booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we...

understand, you said that you were charged $95.60 by [redacted] Rental Car for your rental.
Please be advised that your reservation was pre paid, and you should have only been charged additional fees by the rental partner if you purchased additional items at the rental counter, or if you requested an upgrade.
 
We reviewed your reservation in our system and verified with [redacted] Rent a Car that they placed an authorization on your account for the security deposit and that it was released when you dropped off your rental.
 
However, if you confirmed with your bank that you were charged by [redacted] Rent a Car, kindly send us a copy of your billing statement showing the charges and send it to 866-741-5647. Kindly include your name and the trip number of your reservation, which is [redacted].
 
Once we receive the document, we will research your issue further with the rental car company.
 
We apologize for the inconvenience and hope to hear from you soon.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted] [redacted] [redacted] [redacted]. booked under
Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive...

Offices. We understand you read bad reviews about
your hotel and want to cancel and receive a refund.
 
We see that your issue has already been resolved by one
of our Customer Relations representatives. Should you require additional
assistance with your refund, please feel free to reply to this e-mail.
 
I hope you found my reply helpful! Please email us again
if you need
anything else.  
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:   Please see attachment of proof sent in b y consumer.
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at the [redacted]nder Trip Number [redacted].   I understand that you are not satisfied with the resolution we provided to your Revdex.com complaint.   We have further reviewed your concern and a...

decision has been made to refund your reservation at the D[redacted] under Trip Number [redacted] as a gesture of goodwill. Please allow a few business days for the refund of $60.97 to post to the form of payment you used to book the reservation.   In addition, we would like to offer the below coupon that you can use on your next booking on priceline:   -Coupon Code: [redacted] -Coupon Value: 20% off of your room rate -Expiration Date: 6/13/2018 -Valid only towards an Express Deal hotel booking   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

According
to the consumer, the $50 credit card bonus was not applied to the reservation
as expected.
 In accordance with the terms and conditions of
the credit card offer, the $50 bonus is provided in a form of a credit in the consumer’s
billing statement. The consumer will receive a...

$50 credit in the [redacted] statement
summary. The consumer may contact [redacted] Customer Service Team directly at
[redacted] outside the U.S.) for any further assistance.
I hope you find this information helpful and we
appreciate the opportunity to clarify this matter.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:It didn't solve the issue.
Sincerely,
[redacted]

Please accept our apology, our agents advised you that your Trip Insurance is non-refundable, travel Insurance can also be refunded within 24hrs of purchase. Our accounting department has processed the refund of 57.04USD on January 23, 2018. Refund is processed through our system within one...

business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. You may want to try our Hotel ExpressDeal. As a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express Deal. Coupon Code:  [redacted] The coupon will provide a discount of 20% on your next reservation. This valid only on Express Deal® hotel stays and will expire on October 31, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Thank you [redacted] for taking the time to notify us of this situation. We look forward to serving you again soon. Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because:Attempts were made to complain about the accommodations.  No attendant was on duty at the front desk area and no person answered the phone.  It was 2 AM.  At 6am I finally found someone who seemed very inconvenienced at having to get out of a chair to speak with me and annoyed that I requested the location of a vending machine as there were none visible and no bottled water or drinks were provided in the room or available at the front desk for purchase.  The person at the desk simply said “just walk a few buildings down” and turned and walked away.  I assume they were referring to another business.  If the business claims no attempts to complain were made, they are dishonest.  No resolution will be accepted less than a full refund.  I have tried to upload pics from the room but am not able to do so for some reason.  Will be glad to email them if requrested.  They have been sent to the business.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.
Sincerely,
[redacted]

We have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Conspicuously placed with the mapping guidelines presented on the Name Your own Price website, Priceline discloses the following:
We will find you a room in a hotel willing to agree to your price in the shaded area
The consumer selected the shaded area labeled [redacted] [redacted]
We have confirmed that the [redacted] is located in the shaded area of the mapping guidelines for the area labeled [redacted] [redacted].
I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
Please see screen shots attached herewith.

Thank you for taking the time to contact us regarding your air reservation inquiry.We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted clarity about the cancellation within 24hours if made online. We...

reviewed your concern and we apologize for any inconvenience this has caused you. Rest assured that the agent will be reprimanded. On certain Express Deal and Disclose Flight options where the banner that states is displayed you will be provided an option to cancel your reservation online from your Accept Page for free for a limited time. I would suggest selecting one of the options that offer the Free Online Cancellation option. This will allow you to book worry free. The Free Online Cancellation option is deal specific which means it might not be listed for all reservation. It’s like an added bonus! Please review the Free Online Cancellation Policy on your Checkout Page so you'll be aware of the timeframe on when you have to cancel your reservation. If cancellations are permitted, a link to cancel online will be available with your itinerary. If you need to cancel for any reason after booking, please access your itinerary from our website to cancel your reservation. Please keep the free cancellation timeframe in mind because after that specified time standard airline cancellation and change penalties apply.As a gesture of goodwill I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app.Coupon Code:  (provided in direct email)The above coupon code will give you 20% discount and will expire 10/31/2018  11:59:59 PM . This is a single use Express Deals hotel coupon valid on a future hotel Express Deal booking. Discount applies before taxes and fees.Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.Sincerely,Executive Services

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your [redacted]...

[redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you had to cancel your trip due to an emergency with your child.
Under normal circumstances, your reservation is restricted and it is not to be changed or cancelled, specially after the travel date has passed.
We will try to request an exception to our travel partner. If you can please provide us documentation as proof of your inability to travel. It may help increase our chance in getting an exception for you.
Please fax to us directly the needed document to: [redacted]. Please include in your fax the Trip Number [redacted] and your name so that we can associate your fax to your reservation. You may also reply to this email and attach the needed billing statement. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.
I apologize for the inconvenience and look forward to hearing from you soon.
Sincerely,
Berna A[redacted]
Executive Offices

Our apologies if you felt we did not follow up.I can assure you that we made sure your issue was reached by [redacted] and they assisted in your resolution.We reached out so we can further discuss your concern and see how we can improve our customer experience.SincerelyExecutive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] under Trip
Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our...

Executive Offices. I understand your
request for a refund of the difference between the price you paid, and the
lower price you heard the hotel offered at the property.
 
Our records indicate that the hotel's regular online rate
at the exact time of booking was 134.10 USD, so we have calculated your savings
of
23.10 USD or 17.23%. Because rates and availability
change constantly, we do offer price adjustments for eligible customers who
find a lower rate through our Best Price Guarantee promotion. If you want to
view the full details, please click on the following link, or copy and paste it
into your web browser:
 
http://www.priceline.com/landing/best-price-guarantee.htm
 
As you can see on the details of our Best Price
Guarantee, the lower rate must be available online. Since the lower rate of
103.00 USD that you heard the hotel offered at the property was not offered
online, it is not eligible for our promotion. For this reason, we regret to
inform you that we are unable to fulfill your request for a price adjustment on
your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Our record indicates that the consumer selected
a reservation with two double beds booked for double occupancy.
 
 Attached
hereto is a copy of the consumer’s contract page agreeing to the terms and
conditions of the purchase, including the room type selected.
Important...

Information
·      Room Description: Double
Room With Two Double Beds - Non-Smoking - Equipped With A Microwave And
Refrigerator, This Suite Boasts Cable Tv And Free Wi-Fi.
 
·       
All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
 
Thank you
for the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-20 14:21:21






 





Please verify the following
information to continue with your request.

Please check the
state/province/county you have entered.
In order to enter a zip or
postal code, you must select a valid U.S. State or Canadian Province.























[redacted]
 
[redacted]
FREE Cancellation until 11:59 PM on 05/21/2015
Freebies:
Hotel Freebies:
Free internet and
free parking


Check-In: Sat, May 23, 2015
Check-Out: Mon, May 25, 2015
Room Type: Double Room with Two Double Beds ~ Non~Smoking
- Booked for double
occupancy
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: Good news! This reservation qualifies for
free cancellation up until 11:59 PM local hotel time on Thursday, May 21,
2015. If cancelled or modified up to 1 day before the date of arrival, no fee
will be charged. If cancelled or modified later or in case of no-show, 100
percent of the first night will be charged. Any cancellation and/or change
fees described here are charged directly by the hotel.






Pay
When You Stay?
room

































Summary
of Charges

Room Cost
(details)

$99.00

Rooms

1

Nights

2

Room Subtotal

$198.00

Taxes

$29.72

You Pay Today

$0.00

Total Cost

$227.72

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1





Use
this name for all rooms






For many of our hotels, you're able to pay the
hotel directly at the time of your stay rather than up-front at the time of
booking. This new flexible feature is available at the hotel you have chosen.
x close
"Pay
When You Stay SM" room
 

I agree to the Booking Conditions, Terms and
Conditions and Privacy Policy by booking this room.
Important Information
·      Room
Description:
Double Room With Two Double Beds - Non-Smoking - Equipped With A Microwave
And Refrigerator, This Suite Boasts Cable Tv And Free Wi-Fi.
·     
Rate Description: Special Rate
·     
Hotel Freebies Details:
Free internet and free parking
·     
Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: Good news! This reservation
qualifies for free cancellation up until 11:59 PM local hotel time on
Thursday, May 21, 2015. If cancelled or modified up to 1 day before the date
of arrival, no fee will be charged. If cancelled or modified later or in case
of no-show, 100 percent of the first night will be charged. Any cancellation
and/or change fees described here are charged directly by the hotel.
·     
Additional Information About the Room You Selected: WiFi is available in all areas and is free
of charge. Wired internet is available in the hotel rooms and is free of
charge. Pets are not allowed. Free public parking is possible on site
(reservation is not needed).
·     
Important Information From The Hotel: The airport shuttle will not be available
until 2 June, 2014 due to maintenance. Guests are required to show a photo
identification and credit card upon check-in. Please note that all Special
Requests are subject to availability and additional charges may apply.
·     
All
rooms are booked for double occupancy (i.e. 2
adults) and accommodations for more than two adults are not guaranteed. All children are welcome. Extra beds are
not available. One older child or adult is charged USD 10 per night in an
extra bed. One child under 2 years stays free of charge in a child's
cot/crib. The maximum number of extra beds/children's cots permitted in a
room is 1.
·     
Your credit card will be used to guarantee the reservation.
The hotel will charge you directly for room and tax. No Deposit Will Be
Charged. The hotel reserves the right to authorize your credit card prior to
check-in.
·     
If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the hotel reserves the
right to cancel your reservation and may charge you a penalty.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

















Initial Here:



I have read and agree to
abide by the Terms and conditions and privacy
policy.

Complaint: [redacted]
I am rejecting this response because: the name of the booking service I used on Priceline is "Name Your Own Price". It isn't "Name your own price but maybe pay more and have no way to cancel that". Mandatory charges should be shown to bidders before the bid is accepted and final/not-cancellable. It was no secret that this hotel charges a mandatory hotel fee. They should not have been an option for Name Your Own Price for that reason. I have booked rooms using this feature on Priceline for years and have never encountered mandatory fees before. A search of news coverage on this topic shows that they are becoming increasingly prevalent and Priceline should modify it's service to make customers more aware of them in advance. Several stories by major news outlets have reported this as a customer issue. Priceline should take leadership on insuring their users are aware of these fees and allowed to withdraw a bid because of them. 
Sincerely, 
[redacted]

I
have received the consumer’s additional comments and am sorry that we are
unable to assist the consumer any further in this situation.
Sincerely,
N.
D[redacted]
Executive
Offices

Dear Ms. Banks,
 
We are contacting you today regarding your reservation at
the [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
did...

not use the reservation and you would like to be refunded. We apologize for
any inconvenience this may have caused.
 
We contacted the hotel and verified that you did not use
the reservation. The reservation is supposed to be non refundable; however, we
made a one time exception to refund your reservation. I processed a full refund
in the amount of 109.48 USD back to the same card that was used to place the
request. Your refund will be processed by our system within one business day
and your bank will post the refund back to your account. Bank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The issue has been resolved, thank you for your help.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The evidence they present is something which I also stated. The issue is not that. The issue is that  I was redirected by the system to the wrong city. And Even I have asked reversal within an hour , and the company should accept that without any penaltysince there is no any damage to them. 
Sincerely,
[redacted]