Stahl Construction Company

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. We provide hotel chain examples for illustration of what you may
expect when choosing a star level. We do indicate that the brands shown are
only examples and may not be a part of our program. Every hotel is different
and not all hotels within a certain chain have the same star level rating. Our
records show that the consumer’s selected reservation is non-changeable,
non-cancelable and non-refundable. This information was presented to the consumer
prior to purchase when the consumer was asked to review the reservation,
including the terms associated with cancellations or changes. As noted on the
attached initialed contract page; the consumer agreed to those terms. However,
as a one-time exception, we offered the consumer the option to cancel this
reservation minus a 1 night cancellation fee. Should the consumer wish to
cancel this reservation for a fee, the consumer may contact us directly at: ###-###-####
before April 1, 2016. Cancellation or refund may not be available after this
date. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time,
Monday through Saturday. The consumer will need to enter the Trip Number, which
is [redacted]51, when contacting us. Please note that the number provided above
is a United States phone number and the consumer may incur toll charges when
calling from outside the United States or Canada.
Sincerely,
N. D[redacted]
Executive Offices
This
checkout page for trip number [redacted]51 was submitted on 2016-03-14 19:20:13
Please
Review Your Request

2½ Star Moderate-Plus Hotel,
[redacted] - [redacted] Area  
Which hotel will I get?




Check-In Date:


Thursday, April
14, 2016




Check-Out Date:


Sunday, April 17,
2016




Region


Portland, ME




City Area:


[redacted] - [redacted]




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


[redacted] D. [redacted]




Number of Rooms:


1




Guaranteed Amenities:


Indoor or Outdoor Pool, Pets
Allowed, Free Breakfast, Guest Score 7/10 or Higher




Number of Nights:


3












Offer Price Per Room, Per Night:


US$ 70.00





Travel
Insurance:


US$
15.00






Subtotal:


US$ 210.00





Taxes and Service Fees:


US$ 32.40





Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:


US$ 242.40



Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired



 *Prices are in US dollars.
 SHAPE  \* MERGEFORMAT
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due to unforeseen illness of traveler, family members and traveling
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24/7
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time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.



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Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.



I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.




Please check the box above to indicate that you have reviewed
these rules and your hotel request, and that you agree to abide by
priceline's terms and conditions.












Read More Customer Complaints:

385
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I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We understand that circumstances change and you need to cancel your hotel reservation. I checked our records and see that you selected a prepaid rate with a specific cancellation...

policy, and I reconfirmed that the refund option has passed by the time you contacted us to request for cancellation. We have reached out to the hotel to request for an exception but I regret to advise that we were unable to obtain any refunds on your behalf. The [redacted] also advised that the snowboarding place is open tomorrow Saturday and on Sunday but will have shortened hours. You may contact the hotel directly at ###-###-#### if you have any additional questions.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely,Executive Offices

Hi. Please see the message below that we sent to our customer. Thanks. [redacted] We are contacting you today regarding your [redacted] ticket booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in...

our Executive Offices. As we understand, your return flight was canceled and the airline changed your flight schedule.We apologize for any inconvenience this have caused. We checked our records and verified that your ticket has been exchanged with the airline and the return is now confirmed for April 22, 2016. Please be advised that the airline has already taken control of the reservation and future follow ups must be done through them. Also, please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary.  We apologize for any inconvenience ad thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

Dear [redacted],
 
We wanted to take this time to contact you in regards to
your rental reservation with [redacted] Rental booked under Trip Number
[redacted] .
 
We are writing to let you know that we have received your
Revdex.com concern in our...

Executive Offices. As we understand, you
were charged an extra fee for mileage by the rental car company for your
reservation. We reviewed your reservation in our system and verified that prior
to purchase you were advised the reservation includes unlimited mileage;
however, some rental car companies have additional restrictions regarding
mileage and [redacted] Rental's policy and rules information regarding local
renters were presented to you prior to purchase. We contacted [redacted]
Rental and they verified that you are a local renter. We apologize, however, we
are not able to provide you any refund.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your
reservation at the [redacted] Philadelphia-bucks County booked under
Trip Number [redacted]. As we understand, you would like to...

receive a refund
for your reservation due to the issues you had at the hotel during your stay. I
apologize for any inconvenience this may have caused.
 
I contacted the [redacted] Hotel Philadelphia-bucks
County and they agreed to refund your reservation. I processed a full refund in
the amount of 124.26 USD back to the same card that was used to place the
request. Your refund will be processed by our system within one business day
and your bank will post the refund back to your account. Bank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days.
 
We forwarded your concern to the appropriate people at
the hotel to take note of your issue . Rest assured that everything will be
noted and your feedback will be passed on for documentation and reference.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is not satisfactory to me, but no one seems to care about resolving this so I guess I have to let it go.What Priceline responded with was not completely true. I did not refuse to have them contact my credit card company - in fact I called back and was told by one of their representatives repeatedly that there was no charge to my account and when I explained that I had been asked to call back and do a conference call with my credit card company, she just ignored me. I have asked my credit card company to dispute the charge so they will be taking it from here, and I told the escalation contact at Priceline the same thing. They have been wasting my time asking me for proof repeatedly even through it has been provided to them. They do not care about customer service and I would like that to be noted so they make some improvements to their process moving forward. I hope other customers do not have to deal with a situation like this in the future.
Sincerely,
[redacted]

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

Dear [redacted],We are writing to let you know that we have received your Revdex.com concern in our Executive Offices concerning your cruise reservation inquiry.
We thank you for your patience while we research this matter for you. We have been in contact with the cruise partner and...

are currently making attempts to resolve this issue for you. We hope to be in contact with you as soon as we receive a response from them.We apologize for any inconvenience and thank you for your patience while resolving this issue.Sincerely,[redacted]Executive Offices

Thank you for taking the time to contact us regarding your [redacted] Rent a Car reservation for Trip Number [redacted].   We are writing to let you know we received your email in our Executive Offices.   We understand you are requesting for a refund of the difference because you booked a...

reservation through Payless at a lower rate. We reviewed your information and verified your reservation does not qualify to the Best Price Guarantee. In order to qualify, the lower price including taxes and fees must be available to the general public for booking on a website in the same currency, using the same form of payment and from same point of sale as your original reservation when you contact us. The lower price must be an exact match to the itinerary booked on Priceline.com. It should be for the same rental car company, same car type, same pick up and drop off location, same pick up and drop-off dates and times, and must include taxes and fees. We sent you a separate email that contains the compete guidelines to our Best Price Guarantee. We apologize, we are unable to issue any credits/refunds.   Thank you for your time. We hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including reservations that permit cancelations.
 
When selecting a reservation, the consumer is provided with...

the cancel policy associated with each reservation.
 
In this instance, the consumer selected a reservation that provided greater savings and less flexibility.
Attached hereto,  is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the purchase.
We are sorry that the consumer’s selected room rate is non-refundable and we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
 
This checkout page for trip number [redacted] was submitted on 2015-09-14 10:53:54
[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
Smart Deal
Check-In: [redacted]Check-Out: [redacted]
Room Type: Accessible Deluxe Room 1 King Bed
- Max 2 Guests
Non Refundable
 
Cancellation Policy Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
Summary of Charges
Room Cost
(details)
$239.20
Rooms
1
Nights
1
Room Subtotal
$239.20
Taxes
$38.78
Total Charges
$277.98
Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
[redacted]
    
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·     Room Description: Accessible Deluxe Room 1 King Bed - Non-Refundable - This Double Room Has A Cd Player, Air Conditioning And Bathrobe.
·     Rate Description: Special Rate
·     Hotel Freebies Details:
   Smart Deal — 
 — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability.
Promotion Details
Negotiated Specials may be limited to certain dates and subject to availability.
x close window
·     Cancel Policy: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
·     Additional Information About the Room You Selected: WiFi is available in all areas and costs USD 15 per 24 hours. Pets are allowed. Charges may be applicable. Private parking is possible on site (reservation is not needed) and costs USD 65 per day.
·     Important Information From The Hotel: Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note, pets will incur an additional USD 75 fee per stay. Please note, refrigerators are available for an additional USD 25 per stay. Please note, parking fees will apply upon reentry. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
·     Pet Policy: Dogs and cats are allowed. A non-refundable cleaning fee of 50.00 USD will be charged per room per stay. The weight of the pet is not to exceed 25 pounds. One pet per room and they are not restricted to any room type or floor. Service animals are permitte
·     All children are welcome. All children under 12 years stay free of charge when using existing beds. All further older children or adults are charged USD 55 per night when using existing beds. The maximum number of children's cots/cribs in a room is 1.
·     Your credit card will be used to guarantee the reservation but may not be accepted by the hotel for payment. Please remember to bring an accepted form of payment. Cards accepted by this property include: American Express, JCB, Visa, Discover, Diners Club, Mastercard. The hotel will charge you directly for room and tax. The Total Price Of The Reservation May Be Charged Anytime After Booking. The hotel reserves the right to authorize your credit card prior to check-in.
·     If you don't check in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
 
 
Your Booking Has Been Cancelled
 
Your hotel reservation was cancelled on September 18, 2015 at 04:00 PM Eastern Daylight Time . Please see details below.
Your cancellation number is [redacted]
 
  Your Cancelled Reservation
 
[redacted]
21 East 52nd Street Madison Avenue New York, NY 10022 212-753-5800
Check-In: 
[redacted] - 03:00 PM
Check-Out: 
[redacted] - 12:00 PM
 
  Cancellation Policy
 
•
Cancellation Policy: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
Please note that, as your reservation is paid directly to the hotel, any questions about applicable cancellation charges should be directed to the hotel itself.

Complaint: [redacted]
I am rejecting this response because: this hotel also confirmed bed bugs in my room. I need a full refund immediately before filing a small claims against your company and business.
Sincerely,
[redacted]

Our record indicates that this matter has been addressed with the consumer, and a $530.73 refund is being processed.
 Sincerely,
N D[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:my issue was not with making the changes to the reservations but about how unprofessional their customer service was. Nothing in their response addressed that. I work for a rather large company make a lot of travel arrangements and am very active on [redacted] do plan on sending multiple emails within our large organization to Never use Priceline, Bookings, or [redacted] since you are one big scam. I also plan on letting everyone know of my experience throughout [redacted] and explain how UNPROFESSIONAL your customer service was and after filing a complaint with the Revdex.com the only thing you addressed was the reservations being corrected. For your information I am still waiting for the email confirmation about the change in reservations. I had to call the hotel directly to make the confirmation. 
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] [redacted] for Trip Number [redacted]
 
We are writing to let you know we received your email in
our Executive...

Offices.
 
We understand you would like to proceed with the
exception offered. We reviewed your request and cancelled your reservation for
a full refund.
A refund in the amount of 329.68 USD. The refund was
processed through our system within one business day; however, bank processing
time varies, so please check with them if you don't see the refund in your
account within a few business days.
 
Thank you for giving us the opportunity to assist you and
we hope you find this information helpful.
 
Sincerely,
 
Junko A[redacted]
Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your reservation at the [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that your reservation...

was cancelled without your approval. We truly apologize for the inconvenience. As mentioned on the emails that were sent out, the property incorrectly loaded a rate of $24.00 per night. The hotel stated that this rate was not correct, and they are not honoring any reservations booked at this price. As a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookings. This issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them.   As soon as we received this information, Priceline sent emails advising that reservations have been cancelled. Additionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future [redacted] Express Deals reservation. These coupons are valid for 1 year and will expires on April 01, 2018.   Also, as an additional compensation for each cancelled booking, we can offer a $25 credit towards a future published hotel reservation purchased on our website. Once the new reservation is booked, call us back at [redacted] with your new reservation number and we will apply the additional $25 credit.   We apologize; however, we cannot reinstate the reservation.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:Customer ratings have nothing to do with the star level (and besides, most are complimentary of the location, which is indeed excellent). At least here, it is listed as a 3-star hotel. As mentioned earlier, it does not have the amenities of a 4-star hotel.https://www.google.com/search?site=&source=hp&ei=qbmoVr7fCMG2-AG2p...⇄ /> [redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund for $151.49 was issued on June 11, 2016.

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
We are sorry that the consumer is not satisfied with the
location of his/her hotel room accommodations at the [redacted] Suites on Vegas Strip, located at 2650 [redacted]...

[redacted]
Boulevard South, [redacted].  
Priceline tells consumers that we will find a room in a
hotel willing to agree to your offer price in the shaded area displayed on the
priceline.com website for the consumer's selected area(s).
We have confirmed that the [redacted] Suites on Vegas Strip is located in the
shaded area of the mapping guidelines presented prior to purchase for the city
area labeled [redacted] Strip North.
·       Priceline
hotel participants are major national brands or quality independent hotels. We
screen participating hotels carefully and update our information constantly to
ensure you always receive quality accommodations. We will find you a
room in a hotel willing to agree to your price in the shaded area.
Consumers who prefer to stay in a particular location or property have the
option to visit our Published Price service, and choose his/her preferred hotel
and location from a list of competitive prices across a wide range of hotels.
Again, we appreciate the opportunity to clarify the matter.
Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip
number [redacted]49 was submitted on 2016-02-29 16:06:38
Please
Review Your Request

3½ Star Upscale-Plus Hotel, [redacted] Strip North Area  
Which hotel will I get?




Check-In Date:


Friday, March 4,
2016




Check-Out Date:


Tuesday, March 8,
2016




Region


[redacted], **




City Area:


[redacted] Strip North




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


A[redacted]




Number of Rooms:


1




Guaranteed Amenities:


Business Center




Number of Nights:


4













Offer Price Per Room, Per Night:


US$ 85.00





Travel
Insurance:


US$
20.00






Subtotal:


US$ 340.00





Taxes and Service Fees:


US$ 59.92





Priceline Hotel Coupon:


-US$ 0.00





Total Room Charges*:


US$ 399.92



Apply Coupon




Hotel Fee:


US$ 124.00






Total Cost*:


US$ 523.92


Have a coupon code? Apply Remove Coupon
This coupon is i**alid or has expired






No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
 *Prices are in US dollars.
 SHAPE  \* MERGEFORMAT
We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>

100%
Trip Cancellation and Trip Interruption Protection reimburses for
cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss or other specified
events.
24/7
Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.



Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your PayPal account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel
rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.



I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.




Please check the box above to indicate that you have reviewed
these rules and your hotel request, and that you agree to abide by
priceline's terms and conditions.

Complaint: [redacted]
I am rejecting this response because: Ace doesn't answer their phone and Priceline is the reason I booked through them.
Sincerely,
[redacted]

Our record indicates that this matter has been addressed with the consumer. A refund request for $295.20 was submitted and the $7.80 per ticket processing fee is non-refundable.
Sincerely,
N D[redacted]
Executive Serrvices