Stahl Construction Company

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer states:
“The option I choose was
two "[redacted]" for two nights. After I checked out with...

my
credit card, the itinerary sent to my email became a regular bella suite with
breakfast.”
 
When selecting a reservation, the consumer is provided with a
checkout page disclosing the selected reservation details, including the room
type and description.
 
As noted on the consumer’s initialed contract page, the consumer
selected and authorized the following room type.
 
Check-In: Fri,
Jul 17, 2015
Check-Out: Sun, Jul 19, 2015
Room
Type: [redacted] with Two
Queen Beds
- Booked for double occupancy
 
Attached hereto, is a copy of the consumer’s check-out page
authorizing the terms and conditions of the selected purchase, including the selected
room type.
 
We thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-04-21 03:04:15






 





Please verify the
following information to continue with your request.


Hotels require a different
name for each room being reserved.























[redacted]
 
[redacted]
FREE Cancellation until 12:00 AM on 07/14/2015
Freebies:
Hotel Freebies:
Free Parking


Check-In: Fri, Jul 17, 2015
Check-Out: Sun, Jul 19, 2015
Room Type: Venetian [redacted] with Two Queen Beds
- Booked for double
occupancy
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: Any cancellation received within 3 days
prior to arrival date will incur the first night charge. Failure to arrive at
your hotel will be treated as a No-Show and will incur the first night charge
(Hotel policy).









































Summary
of Charges

Room Cost
(details)

$329.00

Rooms

2

Nights

2

Room Subtotal

$1316.00

Taxes & Fees

$157.84

Total Priceline Charges

$1473.84

Resort Fee*

$116.00

Total Cost

$1589.84

Prices are in USD
*This resort fee is charged by property at checkout.
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into each room. This person must present a valid photo ID and credit
card at check-in.
















Room 1





Use
this name for all rooms

Room 2







I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: Free Breakfast - Bella Suite - Two Queen Beds - The Venetian
Resort Hotel And Casino Charges A Mandatory Resort Fee Of Usd 29. Resort Fee
Amenities Include Daily Access To Fitness Center Located Inside The [redacted] Club For Up To Two Guests, Unlimted In-Suite Speed Internet Access,
Unlimited Local And Toll Free Calls, Daily Newspaper, Free Boarding Pass
Printing, One Free Regular Coffee At [redacted] And A 2 For 1 Drink, House
Wine, Or Domestic Beer At [redacted]<br><br>the Hotel Will Ask You To Pay This Fee Direct To
Them Upon Check-In/Out. This Amount Is Subject To Change And Is Not Related
To [redacted].
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
Free Parking
·     
Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: Any cancellation received
within 3 days prior to arrival date will incur the first night charge.
Failure to arrive at your hotel will be treated as a No-Show and will incur
the first night charge (Hotel policy).
·     
Please note that this booking is being offered to you through
our subsidiary, [redacted].com.
·     
Mandatory Fee: This hotel charges an additional $29.00 per room per night.
This fee will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for the mandatory fee
listed above as well as any additional hotel incidental charges such as
parking, phone calls or minibar charges which are not included in the room
rate.

















Initial Here:



I have read and agree to
abide by the Terms
and conditions and privacy policy.

According
to the consumer, she/he was unaware that she was making a purchase.
 
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the following:
 
 
Important
Information










...

















•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 
 
This contract for request number [redacted] was
originally initialled on Thu Jun 11 10:14:05 EDT 2015
Your Trip Summary


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.









Airfare Details

 





















Depart:
Thu, July 9, 2015

Return:
Thu, July 23, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
You may be required to travel during off-peak hours for this trip. Your trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure.

Connections:
Maximum of 2 connections
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]

Aircraft:
Jet or non-jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$150.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$50.85 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$401.70

Total Trip Cost:
(All prices are in US dollars)

$401.70

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 















Initial Here:







**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Thank you for taking the time to send us an e-mail.   We apologize if we were unable to provide a satisfying resolution for you. We further researched your issue and see that your booking is confirmed in US currency. Moreover; regarding your concern about priceline's advertisement, we understand that you feel it is deceptive. Please note in order to avoid confusion the reservation details including the charges were presented prior to purchase. We made sure that your concern has been documented and we appreciate your feedback.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:As the lead for the rental car service or any company Priceline must and should accept some of the responsibility because Priceline is paid for their services A customer should not be shovelled of because Priceline wants payment for their services then wash their hands when a customer has a immediate problemPriceline is just as responsible and they should want that their  reputation to maintain in high standards  I expect Priceline to review a problem that a customer is immediately experience for their advertisement for any company must expect that their customer is given what has been paid and for what is advertised Priceline response is not acceptable as my initial contact was thru Priceline and they are held responsible for some problems I or any customers receives thru their services   
Sincerely,
[redacted]

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. We
contacted the hotel to verify the additional fees. They advised the following
charges.
 Resort Fee: $25 + tax per night = $28.50 X 6 nights Valet Parking:
$40 + tax per night = $42.80 X 6 nights Total Hotel Fee: $427.80. Prior to
booking, we provided a contract disclosing the details of the purchase,
including the summary of charges and the terms and conditions. It stated that
the hotel has a Resort Fee of $25 per room per night. Also, a credit card is
required upon check-in. The credit card is required for the mandatory fee or
Resort Fee as well as any additional hotel incidental charges such as parking,
phone calls or minibar charges which are not included in the room rate. We are
sorry; however, we are unable to process a refund of the hotel fees.
 
Sincerely,
N. D’Angelo
priceline.com

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] and [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I...

understand that you have billing issues with these two bookings. We apologize for the inconvenience. Along with the receipt that you sent to us, we have contacted the property on your behalf to resolve; however, they refused to assist us at all. They refused to deny or confirm any billing issues you had for these two bookings; hence, the delay. However, after a careful review of your case, we have confirmed that for your February 19-20, 2017 reservation under Trip Number [redacted], you were not charged for the room and tax. The credit card you saw on the receipt that was provided by them is that of Priceline's. I understand that there is a price difference between the receipt and the actual amount that we charged you; therefore, we refunded the price difference amounting to $12.80.   As for the other reservation, Trip Number [redacted], we decided to process a refund to your card to ensure your refund is processed in full without further delay. You will be refunded $70.89 for the February 20-21, 2017 reservation.   We have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again.   Your refunds will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days.   Thank you for your patience while we resolved your issue, and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting...

for a full refund of your reservation since you were unable to pick-up the vehicle because of a long queue ahead of you. We forwarded your concern to our rental car partner and they confirmed that the reservation was indeed not used.   Your refund has been processed. A full refund for $60.57 USD was processed today, March 23, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We apologize for any inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:I was offered my return flights to be reinstated for a fee of 200.00 per ticket AFTER I filed a complaint  with the Revdex.com.   I feel that the airline and Priceline should have offered this before I was forced to incur further costs but buying one way tickets to [redacted] for the same day.If they could offer this to me once a complaint was filed, why wasn't it offered before I had to spend another $1300.00? I FELT THAT I HAD TO UNDER GO UNNECESSARY DISTRESS BECAUSE THUS WASN'T HANDLED PROPERLY AND AM ASKING FOR SOME SORT OF COMPENSATION .  THANK YOU 
Sincerely,
[redacted]

[redacted]
* Thank you for taking the time to contact us regarding the reservation of [redacted] with [redacted] Rent a Car for Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I...

understand that you requested to cancel this rental car reservation. I reviewed this reservation in our system and our record shows that you purchased a restricted rate, which mean it cannot be changed, cancelled or refunded. The terms and condition of this rental that states this policy was presented prior booking. As stipulated on the contract page, this rental car is non-refundable, non-transferable and non-changeable even if the reservation is not used.   We apologize; however, we are truly unable to make any exceptions for you. When we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rate. Our system calculates that you saved 243.82 USD or 50.19% off of the rental partner's lowest published rate available at the time of booking. Our travel partner accepted the rate on the condition that your reservation would not be changed or cancelled.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

We are contacting you today regarding your [redacted] reservation for Trip Number [redacted].   We tried calling you on your phone number we have on file and we were routed to your voice mail.   We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices.   We have contacted Delta Airlines to request a refund and/or travel credit. They have approved to use your ticket for future travel. They will be charging $50 agency rebooking fee. The value of your ticket is $230.80 less $50.00 it will be $180.80. You have to contact Delta Airlines to rebook. Your ticket must be reissued and the travel must be completed on or before February 1, 2018. Please reply to this email if you want to continue with the process.   Thank you, Mr. [redacted], for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Warm Regards,   [redacted] Executive Offices

We expect to have additional information concerning the refund status and will communicate this information with the consumer shortly. We thank you for your patience while this matter is under review for a refund.

Dear [redacted]
We are contacting you today regarding your reservation at
the [redacted] Airport booked under Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would...

like to cancel your reservation due to some changes to your travel plans.
Due to the nature of your concern, we would like to speak
with you directly by phone. 
I attempted to contact you today in an effort to address
your concern; however, I was unable to speak with you at the number you
provided at the time you booked your reservation.
I checked our records and verified that your reservation
is non refundable as per cancellation policy. This information was provided on
the contract page that you reviewed and initialed prior to booking. As a
gesture of goodwill, I contacted the hotel to request for exception and they
agreed to cancel your reservation.
If you would like to proceed on canceling your
reservation, please contact us directly at ###-###-#### as soon as possible
and before 2PM local hotel time of May 22, 2016 because no cancellations will
be allowed after this time. The Executive Office hours are 9:00 a.m. to
6:00 p.m. Eastern Time, Monday through Saturday. You will
need to enter your Trip number, which is [redacted] when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
Please be advised that until we hear back from you, your
reservation will remain active.
We apologize for the inconvenience and hope to hear from
you soon.
Sincerely,
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I have submitted medical documents to airlines that they are not honoring; There are rules that a child is sick and airline HAS TO waive the penalty. I think this is bad business.  Airlines and Priceline are big company but the people like us are suffering . Thousands of us are not going after these companies because we know its useless-but I will keep trying to get refund.Revdex.com doesn't have any power I know and will not do anything since these companies are paying Revdex.com.
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because:  The terms and conditions of the 24 hour period guarantee are concealed within their website and you have to click on them to HUNT the terms down.   The Guarantee on the main page header is misleading at best and is really fraud.Others have complained regarding the same.  PL should be forced to include the 24 hour stipulation on the header of the price guarantee.  The Attorney General is a good avenue for this to happen. 
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Our documented telephone recording confirms that the Priceline representative offered to cancel the reservation and provide a full refund; however, the consumer chose to decline the cancel/refund option. I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D’[redacted]
priceline.com

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a flight to [redacted], honoring the fare you paid for 323.76 USD and additional compensation for having you to call us to get a refund.   When you purchased a reservation on priceline.com, we were able to successfully issue a ticket and initially, [redacted] advised that they will honor reservation with invalid fare that were ticketed. However, few days after, they have started cancelling ticketed reservation as well without informing us. We receive a notification through the booking system that the flight was cancelled which appeared to be an airline or passenger initiated cancellation. After seeing the flights were cancelled, we immediately sent you an email last November 9, 2017 at 10:42 AM ET to the email address we have on file which is [redacted]. In the email, we have noted that the flight cancellation was initiated by the airline or the passenger and that we advised for you to call the airline or call us back if you have not initiated the cancellation. Unfortunately, at the time your flight was cancelled, we were not aware that [redacted] rescind their prior communication that they will honor ticketed flights. They did not inform us prior to the cancellation that they will no longer honor the reservation ticketed with invalid fares. In fact, for your reservation, our agent needed to call them to get an authorization code for us to be able to process the refund.   I understand the fact that since you booked with us, we should have been able to process the refund earlier, but we depended on you calling us back since booking system did not indicate the reason why flight was cancelled. We apologized however, we will be unable to provide you a flight at the price you were able to book last October 30, 2017 as that fare was invalid and will not be honored by [redacted]. We have advocated on your behalf and contacted the management team of [redacted], however, they have advised that if we want to request any type request or compensation, customers must send their feedback through their website. We may not be able to provide you a flight, however, as a gesture of goodwill, we would like to offer you refund of your [redacted] flight going to [redacted] as well as the hotel you have already booked. Kindly provide us with the receipt or your credit card / bank statements showing these charges for our review. You can reply to this email and attach a copy of the receipt or bank statement. Please note that attachment(s) must be 2MB or less in size and in a PDF or JPEG format.   Thank you and hope to hear from you soon.  Sincerely, Executive Offices

Thank you for contacting us regarding your Rental Car reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a refund of the 300.00 USD you were charged by...

the rental car company for the [redacted] insurance. You see this charge as something that is contradicting our "no hidden fee" advertisement on our website.   I have carefully reviewed your reservation and verified that we have disclosed and guarantee the rate for the service you have requested. In the checkout page, information about [redacted] insurance being required before they released the car. For this reservation, you opted not to avail an insurance. However, since most countries in south America require insurance to be bought at the counter, we can extend a 50% goodwill refund on the 300.00 USD insurance you had purchase. To complete this refund, please verify below information are correct. Name: [redacted] Address: [redacted] Email: [redacted]   I also sent you an email that contains a coupon to be used on a future priceline.com Rental Car. The coupon will provide a discount of 10% on your next reservation..   Rules and Restrictions: - Available on Name Your Own Price or Express deals reservations   You must use the coupon by 26 November 2017 12:49 AM EST. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.   We apologize for any inconvenience and look forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:The 127 dollars I received does not solve anything at all. When I got to...

[redacted] I could not use the hotel that I payed for. This means that I had to no where to stay that night. I could not sleep in my car in [redacted] because I probably wouldve got robbed. I need to be reimbursed for the hotel that I had to purchase because priceline failed me. I need to be reimbursed an additional 215 dollars for the hotel I had to purchase because of priceline. I am trying not to be rude but this is so frustrating. I could not sleep on the sidewalk in [redacted] when I got there. If priceline would not have failed me I would never had to spend 215 dollars for an additional hotel.
Sincerely,
[redacted]

Hi. Please see our response to the customer below. Thanks. [redacted] Thank you for taking the time to contact us regarding your reservation at the Hyatt Place [redacted] Downtown for Trip Number [redacted] We are writing to let you know that we received your Better Business...

Bureau concern in our Executive Offices. We understand that you are requesting to get a refund of your hotel reservation because the even that you were going to attend was cancelled. We reviewed your cancellation policy that was presented prior purchase and we see that for the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, February 8th (local hotel time). Refunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, February 9th). We apologize; however, we are unable to cancel and refund your booking.  We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We are sorry to learn that you were unable to take the flight due to your hurt knee. We hope that you are feeling better now.   The policy of the airlines was disclosed in the...

Contract Page, Confirmation Email and during the booking process that your reservation is non-refundable and non-changeable. We have refunded your ticket less the $200 penalty fee as consideration . However since you are a High Valued Customer, we have decided to refund the $200 cancellation fee today as a one time courtesy.   The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We appreciate your feedback and thank you for using Priceline.com.   Sincerely, Executive Offices