Stahl Construction Company

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We...

understand that you would like to change your
reservation to have a flexible cancellation. We reviewed your booking and
verified that you selected a restricted rate. When you submitted your request,
we immediately locked in our rate to secure your reservation. We apologize;
however, your reservation is restricted. It cannot be changed, cancelled or
refunded.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Please closer this complaint.  Our original response was complete and accurate.  Thank you.

Thank you for taking the time to contact us regarding your hotel Request Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you believe you were charged for a hotel request that was not confirmed. ...

  We look into your records and found that you were never charged for your hotel request since the request was not accepted. What you see in your account is an authorization amounting to 204.96 USD. As part of the request process, we authorized your card to verify that you have enough funds to cover the cost of your reservation. Your bank might advise you that this is a pending transactions, however, it is an authorization. An authorization is not a charge and depending on your bank, and in most cases, authorizations are removed within three to at most seven days. You may contact your bank to verify this information.   We apologize for any inconvenience and hope you find this information helpful..   Sincerely,   [redacted] Executive Offices

From: P[redacted], Marcie [mailto:[redacted]]  Sent: Tuesday, October 03, 2017 11:32 AM To: [redacted] Subject: Complaint ID: [redacted]   Hi [redacted]   Can you please add the below in response to a rejection. Thank you! ??     Dear [redacted],   Thank you for your response.   We appreciate that you have taken the time to provide us with your feedback. We demand the same service for our customers as any travel agency and we are truly sorry to hear of your experience.   Regarding your hotel reservation at the [redacted] with Request Number [redacted]. As I understand, you wanted a refund due because the hotel fell short of your expectation during your stay.   I further reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restricted. By using our Undisclosed Hotel option, our travel partner accepted your price on the condition that your reservation would not be changed or cancelled. We deeply discount our rates based on contractual agreements we have with the participating hotel companies, therefore all undisclosed hotel reservations are non-cancelable and non-refundable.   However; we researched your issue with the hotel and we verified that they are unwilling to provide an exception to refund your reservation. Since this reservation is prepaid, we no longer have access to the funds to refund you nor apply them towards a new reservation for a future reservation.   We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.   Sincerely,   Michelle A[redacted] Executive Offices

Hi. Please see our response below to our customer.  Thanks.Dear Mr. [redacted],Thank you for taking the time to contact us regarding your reservation at the [redacted].I am writing to let you know that we received your Revdex.com...

concern in our Executive Offices. I understand that you submitted a request for a 3-star hotel, but received a confirmation for a 2.5-star hotel.  We apologize for the inconvenience you experienced with this reservation. We regularly evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We found that the property you received was provided a 2.5 star rating right after your reservation was booked. For this, I have 2 options for you: 1. You can keep the reservation and we will refund you 20% of your total reservation cost.2. You can cancel the reservation for a full refund. Please contact us, at least, 24 hours prior to your scheduled check-in date. After that time we will be unable to offer a cancellation even with a fee. For your reference, your scheduled check-in date is Friday, January 27, 2017.Please contact us directly at: ###-###-####. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip Number, which is [redacted], when you contact us. You can also reply back to this email with your decision.Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.I apologize for the inconvenience and look forward to hearing from you soon.Sincerely,Berna A[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I researched and it wasnt paid via credit card it was paid cash. This does not change the fact of what happened at the hotel and find the conditions were unsatisfactory.
Sincerely,
[redacted]
[redacted]

[redacted]   I am writing you today regarding your hotel reservation at the Edward Village Michigan under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your request for a...

refund as you received an error on our website during the booking process. We have reviewed our records and determined that you were presented with a confirmation page after you submitted this request, and this confirmed reservation is non-refundable. However, we will make a one-time exception to issue a full refund as a goodwill gesture. The refund for $143.53 was issued today, March 22, 2017. This refund will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted], Thank you for taking the time to contact us to share
your recent Priceline.com experiences with us regarding your hotel reservation
at the [redacted] for Trip Number [redacted]. We are
writing to let you know that we have received your email in our Executive...


Offices. We understand that you have issues with this hotel
reservation.We contacted your confirmed hotel and verified with [redacted]
from the Front Desk that your reservation was active and available to use on
your scheduled check in date, which was on March 25, 2015. Since we were able to
verify this, we are not able to process a refund or offer any additional
compensation even though you did not use your reservation.If you have
further questions, please contact us directly at: [redacted]. The Executive
Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday.
You will need to enter your Trip Number, which is [redacted], when you contact
us.Please note that the number provided above is a United States phone
number and you may incur toll charges when calling from outside the United
States or Canada.We are sorry we did not provide you the answers you
were looking for and we thank you for your time.Sincerely,[redacted]Executive Offices 2-Star hotel in the [redacted] Airport Area ([redacted]) Area
Amenities: Internet, Free Parking, Pet Friendly
Check In:   Wed, Mar 25, 2015
Check Out:   T hu, Mar 26, 2015
Rooms:   1 rooms for 1 night
Room Rate:   $126.00 per room/night
Taxes & Fees:   $29.89
Room Total:   $155.89
Have a promo code?
Guest Info    (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGEWe want you to love your hotel. So please read this important stuff.
All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2
Doubles, etc.) or other   special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed check-in date only. If you do
not check-in on the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.
The hotel that is booked may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will not apply to
this request.
The reservation holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout. These
charges    may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
If your request is accepted, Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowed. If your request is not accepted, your credit
card will not be charged. Prices are not guaranteed until purchase is complete.
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy
policy.
Initial Here to Accept  **

Attached hereto is a copy of the consumer’s contract page agreeing to
the terms and conditions of the purchase, including the following disclosure listed
under Important Information indicating that all
rooms are guaranteed for quad occupancy and accommodations for more than the
specified...

number are not guaranteed. We are sorry that we are unable
to assist the consumer with a refund for the selected purchase.
 
Sincerely,
[redacted]
priceline.com
 
[redacted]
 
Room cost (per night): $109.20
Nights: 1
Rooms: 1
Guests: 4
Room Subtotal: $109.20
Taxes and Fees: $15.05
Summary of Charges
(All prices are in USD)  $124.25
[redacted]
Address: [redacted]
Room T ype:  2 Double Beds + Sofa - Nonsmoking Guest Suite -
Kitchenette
Check In: Friday, June 26, 2015 13:00
Check Out : Saturday, June 27, 2015 11:00
 (USD) US dollar
 
Important Information
 
Hotel Customer Service:
If you have already booked a hotel reservation and need
assistance,
you can contact our Customer Service at [redacted]. If you
call this
number please have your Trip Number and the phone number you
entered while making your reservation available.
 
To review your reservation's cancellation options, click here.
Note that
you will need the trip id and last 4 digits of credit card/pin
code listed
on this page.
 
If you don't check-in to the hotel on the first day of your
reservation
and do not alert the hotel in advance, the hotel reserves the
right to
cancel your reservation and may charge you a penalty.
 
Rate Description:
Websaver - Full pre-payment required upon booking
Promo:
Special Discount 5 off
Book Now and Save
Negotiated Specials may be limited to certain dates and subject
to
availability.
 
Pre-pay Policy:
$124.25 will be charged to your credit card.
 
Room Charge Disclosure:
Your credit card is charged the total cost at time of purchase.
Prices
and room availability are not guaranteed until full payment is
received.
 
Cancellation Policy:
To cancel this reservation, a $25 per room processing fee will
be
charged by this website. For the room type you've selected, you
can
cancel your reservation for a full refund up until noon on
Wednesday,
June 24th (local hotel time). If you decide to cancel your
reservation
anytime between noon on Wednesday, June 24th and noon on Friday,
June 26th (local hotel time), the hotel requires payment for the
first
night's stay. You will be charged for the first night's stay
including
taxes and fees. Any remaining amount will be refunded to you.
Refunds or cancellations are not available after noon local
hotel time
on your day of arrival (Friday, June 26th).
 
Guarantee Policy:
Reservation is guaranteed for arrival on the confirmed check-in
date
only. If you don't check-in to the hotel on the first day of
your
reservation and you do not alert the hotel in advance, the
remaining
portion of your reservation will be canceled and you will not be
entitled to a refund.
 
All rooms are guaranteed for quad occupancy and
accommodations for more than the specified number are not guaranteed.
 
The reservation holder must be 21 years of age or older.
A valid ID and credit card must be presented at check-in. The
credit
card is required for any additional hotel specific service fees
or
incidental charges or fees that may by charged by the hotel to
the
customer at checkout. These charges may be mandatory (e.g.,
resort
fees) or optional (parking, phone

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that the consumer’s selected reservation is non-refundable
and we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

We are writing to you regarding your reservation [redacted] at [redacted] check-in date 2017-08-14, and check-out date 2017-08-15. As per our conversation, I apologize for the continued dissatisfaction with our service in this situation. Please note that we are more than happy to look...

into covering additional costs that were incurred as a result from the relocation. In this case: Original price with taxes included was: 166.19 USD Alternative price with taxes included was: 170.19 USD The difference was: 4 USD. We offered 20 USD and on top of that I offered an additional 20 USD for the extra driving and inconvenience. I have provided a full report to Priceline as well as the Revdex.com and our offer of 40 USD goodwill gesture still stands should you wish to accept it. You need to confirm your acceptance as a reply to this email and we will proceed with the payment. Please confirm your acceptance within 48 hours. I am sorry to inform you that after this deadline (48 hours), this case will be closed. Please feel free to contact us with any additional questions.  Kind regards, [redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We...

understand the wrong dates were
received on your reservation.
 
Prior to submitting your request, we provided you with a
contract page to review and verify the information being entered was correct.
We confirmed the contract page showed check-in on Friday, Jun 10th and
check-out on Sunday, June 12th. We contacted the hotel to see if an exception
could be offered, but we were advised it was non-changeable and non-refundable.
We are sorry if you entered the wrong dates by mistake; however, we are unable
to make any changes or cancellations to your reservation as requested.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:As I have said, I did not select a Specialty Vehicle during my reservation online. I have tried to duplicate this option on the Priceline website and it is not possible.  Second, as I have also stated, the Thrifty representative said that my reservation was NOT for a specialty vehicle within their system, but a "Manager's Special" which for them has a different definition.  As vehicle that is listed as a Specialty Vehicle as what Priceline is claiming my reservation was listed as would be a truck or other such specialty car.  A compact vehicle is NOT considered a specialty vehicle by Thrifty or within the rental car industry.  Therefore if my reservation was listed as a specialty vehicle, as a consumer it would never be assumed that I would be receiving a compact vehicle or anything other than a larger more 'special car type'.  It's false advertising to claim that I signed up for a "Specialty Vehicle" but then switch the definition of the widely accepted definition of the car type and indicate that it is within Priceline's definition to say that I got the vehicle that I signed up for. I do not believe any other customer who received an email indicating they reserved a "specialty Vehicle" would consider a compact car or any vehicle the rental car company has available at the time as the vehicle they were reserving.  As a result it is deceptive to indicate that I should have been aware that I would be receiving any vehicle of [redacted]s choice when the company representative themselves did not agree with Priceline's definition of Specialty Vehicle nor was the vehicle listed as a Specialty Vehicle car type within the Thrifty system.
Sincerely,
[redacted]

[redacted]
Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I understand that you had an issue with this...

reservation. I apologize for the inconvenience. Please advise if you were able to rent a vehicle with another car company. If so, kindly send us the receipt showing the charge so we can determine on how to assist you. Nothing is guaranteed until further review is completed. You may attach it to your email reply or fax it at [redacted] I look forward to hearing from you. Sincerely, [redacted] Executive Offices

Thank you for taking the time to send us an email.   We are writing to let you know we received your email in our Executive Offices.   We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handled. Your feedback is highly...

appreciated as this will help us continually improve our ability to serve you better. We reviewed your request with our Accounting Team and verified you were not charged for your rejected requests. The amounts reflected on your online statement were authorizations for your rejected requests. Authorizations are not charges and in most cases, they drop off within three to at most seven days depending on your bank's process.   As a gesture of goodwill, here are two 20% Hotel Express Deal coupon that you can use on a future purchase. You will need enter your Coupon Code, [redacted] and [redacted] at checkout then, click "apply" and your discount will instantly be deducted from your room subtotal. It expires by 11:59 PM Eastern Standard Time on September 30, 2018. This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   We apologize for the inconvenience. We hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because I am not looking to cancel the hotel room. I was looking to see if they would switch me to then Gaslamp Distritct.If this can't be done - then will leave my hotel reservation as is.
Sincerely,
[redacted]

In order to locate the referenced reservation and review this matter, please provide the 11 digit Priceline request number, as well as the email address that was provided at the time of purchase.
 
Thank you,
N D[redacted]
Priceline.com

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] - North Albuquerque under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I...

understand your request for a refund since you booked our offer that advertised a casino but your confirmed hotel does not have a casino at the property.   We apologize for any inconvenience this has caused. Please be assured that we are currently working with our hotel partner to update their amenity information to avoid future confusion. I do see that your reservation has been cancelled for a full refund.   I hope you have a wonderful day, and please feel free to reply to this email if you have additional questions.   Sincerely,  [redacted] Executive Offices

Dear Ms. H**,
 
We are contacting you today regarding your reservation at
the [redacted]ooked under [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand,...

you
canceled your reservation directly with the hotel; however, they did not allow
a refund. We apologize for any inconvenience this may have caused.
 
 
We contacted the hotel and verified that your reservation
has been
canceled in their system. The hotel did not allow a
refund; however,
they agreed to reinstate your reservation. They advised
that they
created a new reservation for you as a one time
exception. If you would
like to confirm your reservation, please contact the
hotel directly at
[redacted]. Please provide your new hotel
confirmation which is
[redacted] when you call them. I apologize; however, we
will be unable
to refund your reservation.
 
We apologize for the inconvenience and thank you for
giving us the
opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:This response does not do anything to help the situation. I'm losing 50% more money to priceline over a greedy error. They won't match the actual price of the trip and they will not match the hotel offer to give $75 in food for each night purchased. Offering to let me cancel my hotel room is the same as putting money in my left hand and asking for it out of my right hand. I never realized that a business guarantee could be good for only one day. It's one thing to over pay for (what is actually a $600 trip, I paid $900 +) a trip by let's say $50 or so, but over $300? You've got to be kidding me. They act like they didn't know it could be found this cheap. I will remember this. And so will the
Sincerely,
[redacted]