Stahl Construction Company

Thank you for taking the time to contact us regarding your hotel Request Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you believe you were charged for a hotel request that was not confirmed. ...

  We look into your records and found that you were never charged for your hotel request since the request was not accepted. What you see in your account is an authorization amounting to 204.96 USD. As part of the request process, we authorized your card to verify that you have enough funds to cover the cost of your reservation. Your bank might advise you that this is a pending transactions, however, it is an authorization. An authorization is not a charge and depending on your bank, and in most cases, authorizations are removed within three to at most seven days. You may contact your bank to verify this information.   We apologize for any inconvenience and hope you find this information helpful..   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:The sum of $271.02 was credited to my credit card today.Below is the amount refunded so far. 5 June 2015 Priceline.com   $271.0230 May 2015 Priceline.com   $41.3424 May 2015 [redacted]   $216.18 Total Refund   $528.54 Total Amount that as built by Priceline   $549.54 Balance yet to be refunded by Priceline as of 5 June 2015   $20.96

Complaint: [redacted]
I am rejecting this response because:
I researched and it wasnt paid via credit card it was paid cash. This does not change the fact of what happened at the hotel and find the conditions were unsatisfactory.
Sincerely,
[redacted]
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We...

understand your concern about the rating and your hotel not being one of the listed examples prior submitting your request. We provide hotel chain examples for illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating. We apologize that you were unhappy with your hotel accommodation(s). We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of your expectation during your stay. We appreciate your feedback and have contacted the appropriate people at the hotel to share your concerns. We verified that you were able to use your reservation.   Since we are unable to refund your hotel reservation, we have sent a separate email that contains a Priceline Hotel Coupon. When you are ready to redeem the coupon, please click the link in the email and please make sure to review the terms and conditions carefully.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, [redacted] Executive Offices

Hello. Please see our response to the customer below. Thanks. [redacted] Thank you for taking the time to contact us regarding the hotel portion of your vacation package reservation with the [redacted] Celebration under Trip Number [redacted] I am writing to let...

you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern about checking in late at your confirmed hotel.  We have contacted the [redacted] Celebration to request for late check in on your behalf. The hotel advised that they will hold the room for you until arrival and that you should be able to check in even after 2:00 AM on February 4, 2017. They also advised that they do not charge a late check in fee. For a better check in experience, I suggest that you attempt to call the hotel to let them know if you're on your way to the property so they would know when to expect your arrival. Their phone number is [redacted] Thanks for choosing us for your travel needs. I hope you enjoy your trip! Please feel free to reppl to this email if you have additional questions. Sincerely, [redacted]Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Our record confirms that the consumer contacted Priceline on May 17th
at 3:00
PM local hotel time,...

advising
that the [redacted] check-in representative
was unable to locate the guests’ reservation. Upon review of the inquiry, the
Priceline representative spoke directly with the [redacted] who
advised that they had the guests’ reservation; however, did not have
payment details. Therefore, Priceline again provided the [redacted] with the payment details, which had already been provided to the
property, and the guest was accommodated as booked. The documented
case history indicates that the call between the Priceline representative and
the [redacted] representative terminated 51 minutes later, at 3:51 PM local hotel time. We
apologize for any inconvenience experienced by the guest upon check-in at the
[redacted]. Our records clearly confirm that the guests’ reservation
was indeed received by the [redacted] Notwithstanding
the above, as a goodwill gesture and to emphasize our commitment to our customer,
Priceline provided the consumer with a $50 courtesy credit. The Bureau/consumer
may contact the [redacted] directly at following
contacts for any further assistance or claims regarding this matter.
 
[redacted]
[redacted]
[redacted]
 








Phone Number:

[redacted]

Fax Number:

[redacted]

 
Sincerely,
[redacted]
Manager, Consumer Relations
 
 
Your reservation from May 17, 2015
Confirmation emailed to: [redacted]
Itinerary details may also be accessed from My Trips.
See your complete flight itinerary and receipt for your trip
below (Trip Number: [redacted])
Remember to bring a valid government-issued photo ID with you to
check-in.
Please confirm your flight information and check-in location
with the airline prior to each departure.
Baggage fees are not included in your trip cost
Hotel Confirmation Number:
[redacted]
 
 
Print
Receipt
Email Itinerary
Get the
FREE Mobile App
Search for a Rental Car Search for a Rental Car Search for
a Rental Car Search for a Rental Car
Search for a Hotel
Add Trip Protection
Add Collision Damage Coverage
Priceline Trip Number:
270-765-753-49
You have Added a at [redacted]. This
is your Added reservation at [redacted].
[redacted] 5 out of 5 star Hotel [redacted] 5 out of 5 star Hotel





















See hotel details



See hotel details






See map
Check-in: Sun, May 17, 2015 - After 03:00 PM
Check-out: Thu, May 21, 2015 - 11:00 AM
Add
a night to your reservation Book again
 
Number of rooms:
1 room
Need
to add a room?
Reservation name:
[redacted]
Room 1[redacted]
Hotel confirmation number:
[redacted]
Room 1:[redacted]
Amenities:
Free Internet
 
Address:
[redacted] **
Get directions
2000 Fashion
Show Drive, Las Vegas, NV
Phone
number:
[redacted]
702-982-0000
Number of rooms: 1 room
Need
to add a room?
Reservation
name: [redacted]
Room 1:[redacted]
 
Bottom of Form
Summary of Charges
Total cost: $651.88




























































































































Purchase date:

Feb 20, 2015

Payment method:

[redacted] ([redacted])

Billing name:

[redacted]





Deal type:

Name Your Own Price

Offer price:

$115.00 /night

 

 

Hotel fee:

112

Total cost:

115/night

Number of rooms:

1 room

Number of nights:

4 nights





Room subtotal:

$460.00

Taxes & fees:

$79.88

Taxes:

$79.88

Coupon:

-



Total charged today:

$539.88

 

 

 

 





Total Priceline charges:

$539.88
()

Total room charges:

$539.88
()

Hotel fee:

$112.00
($112.00)

Mandatory fee of $112.00 is collected at the hotel.

Total cost: Total charged:

$651.88
()



Savings:

You saved 33%*

Prices are in USD
Charges will be from "Priceline.com".
Priceline charges are paid in full.
The hotel will determine the final total and bill you
at the time of your stay
Great news! We found a hotel with lower hotel fees.
You will be charged the hotel fee by the property at
checkout.
The Hotel fee is charged by the property at checkout
From anywhere else:
+1 212 444 0022
You will need this
information
Priceline trip number: [redacted]
Hotel Confirmation # [redacted]
 
(
Phone number used:
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that the [redacted] Corporation made an exception to their cancel policy and agreed to refund the consumer's reservation  in the amount of $136.73. 








Read More Customer Complaints:

388
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Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a full refund...

pf your reservation as you feel that the hotel’s location is not what you wanted.   Our record shows that you purchased this reservation using the Express Deal. With Priceline, you can choose from a number of options depending on your needs. You can select a specific hotel from a list of participating properties with our Published Price hotel option; or, if would rather save even more, you can choose a restricted reservation like the Express Deal. With Express Deals, you select the area and star level, but the hotel's name is not revealed until after the purchase. When you choose a restricted reservation, you agree to stay in any participating hotel that matches your requested star level and area selections.             We reviewed the location of your confirmed hotel. The hotel you received is in fact in the [redacted] Revere area of the map that you reviewed on our website. When you were submitting your request, our website stated that your confirmed hotel could be located anywhere within that shaded area. We are sorry; however, you have a restricted reservation and we are unable to provide the refund you are requesting. Prior to booking your request, we presented you with a Contract Page to review. This contract contains the information that the type of reservation you purchased is non-changeable and non-refundable.   For your reference, a copy of the Contract Page has been sent in a separate email. The contract disclosed the terms and conditions of your reservation.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 1) priceline failed to show where in the rental contract I would be required to submit to a $2,500 hold on my credit card; 2) even if the contract did provide notice of the hold, such a detail should be prominently displayed rather than included in the fine print; 3) further, priceline fails to address the fact that I had to pay $27 per day for insurance. Such a charge, also should have been prominently discussed by priceline especially when the advertised daily rate was $5. If I'm being rented a car for $5 per day, it's absurd to leave the fact that you must pay an additional $27 per day in the fine print. But in fact, that figure wasn't mentioned at all. The only thing mentioned was that there may be additional charges. When I previously talked to customer care, they said that the onus was on ME to call the rental company directly. If that's the case, then I'm better off not using priceline. 
Sincerely,
[redacted]

Revdex.com, Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. According
to the consumer, Priceline did not disclose prior to purchase that the selected
purchase is non-refundable. The consumer...

states:
 
“I went to the bid page, made a bid and
won at the bid rate. No where on the bidding page was there an agreement or
Important Information regarding the fact that there no refunds for
cancellation, or changes to rental dates. It wasn't until I paid for the rental
that this non-refundable agreement information was available”
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
We are sorry the consumer’s selected purchase is
non-refundable and we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 



This checkout page for trip number [redacted] was submitted on
2015-04-02 11:58:44














 






















·       


4
·       


2
·       


AUTO
·       


AC
Unlimited Mileage
Compact Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Thursday, August 20, 2015, 12:00 PM
Drop-off Date & Time: Sunday, August 30, 2015, 12:00 PM
Rental Car Company:


Total Charges
10 Days at: $20 /day



Total:$306.4
Summary of Charges
Your Price Per Day:
$20 (per day)
Total Rental Days:
10
Subtotal:
$200
Taxes and Fees: (details)
$106.4
Total Charges:
$306.4
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup

under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
Proof of round trip travel Local renter





The credit card presented at the counter must be in
the primary driver's name. The amount of credit required depends upon car
type, rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the
child seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:

·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If
your offer is accepted, we will immediately lock in your reservation and
charge your form of payment. If your offer is not accepted, you will not be
charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only
the driver will be able to pick up the rental car at the counter and must
present a valid driver's license in his/her name. An additional driver can
be added at the counter for a fee payable directly to the rental car
company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver
provides a credit card for the security deposit, the security deposit will
be released back onto the card once the vehicle is returned. If the driver
provides a debit card for the security deposit, proof of round trip airline
travel may be required and any funds used for the deposit cannot be
accessed until after the car is returned.

[redacted]
I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: Priceline refuses to standup for their customers. They have not resolved this matter.
Sincerely,
[redacted]

Our record indicates that this matter was addressed with the consumer and a refund was issued.

Dear Ms. [redacted],
 
We contacting you today regarding your reservation at the
[redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices....

We
understand that
your  hotel
was overbooked and you were greatly inconvenienced.
  Please accept our sincere apology for the inconvenience
you encountered
when the hotel was unable to accommodate your
reservation. Our Customer
Service Department attempted to find you a new hotel;
however, due to
the holiday, the only available hotel on our website was
also
overbooked.
 
We have verified that a full refund of $225.01 was processed back to your card last
July 6, 2015. An
additional refund 20% refund in the amount of $45.00 was
is also being issued and may
take 7- 14 business days to be processed. We apologize;
however, we are unable to offer any additional compensations for your
reservation.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: The issue again was that the website made me click the box to expand my hotel search (I could not proceed without checking this box) website glitch perhaps?? In doing so the guaranteed amenities changed without my knowledge. It should be made very clear and open about the changes Priceline made after expanding the hotel search. Again I'm extremely displeased with the Priceline customer service and deceiving tactics that were used.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Priceline did not call me at all as stated in his reply that they contact me. I contacted them first and notified them of the problem. My only options were to leave with a refund which was not an option because where were we to go with no home to go back to that night? We have no more funds and used hotels the nights previously and this was the last of our money. I used Priceline the night before with no problems with a different hotel. We shouldn't drive all the way there, have the last of our funds taken and told we need to wait up to 10 days for a refund, or only get 20% back. Plus, they have knowledge of the problem for OVER a month. They refuse to fix their site! Both the front desk and the breakfast staff noted NUMEROUS complaints from people so they knowingly list it on their site (and still have that hotel listed with a pool, even though it's not expected to be fixed until June 2016, on their site) then they stick people in between a rock and hard place between choosing to leave and try to find somewhere else or take a 20% refund which is only $14. They don't care about robbing other people clearly because it is still on their site even with all these complaints and this one. 
Sincerely,
[redacted]

Our record indicates that  this matter has been addressed with the consumer.  
 
Sincerely,
N D[redacted]
Priceine.com

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a refund of the unused portion of this reservation. You also mentioned that you did not received our email pertaining to the notification about...

[redacted] flight cancellation.   We researched your issue and verified that we have tried calling you and sent you an email at [redacted] to advise about cancellation of [redacted]. However, we were routed to your voicemail. We were unable to leave you a message since we were prompted that your voicemail was full. I also sent an escalation to the appropriate team to review why you did not receive the email we sent you about the flight cancellation. The concerned team responded to us and based on the system logs for those emails, it shows that emails were successfully sent. Since you are using a GMAIL account, these emails may be in your Spam or Junk folder. If it isn't there, we suggest that you contact your email provider to verify your email phishing setting as it should allow system generated email to be received.   In line with your request for a refund with [redacted] portion of the flights, we reached out to our partner airlines, and [redacted] provided us with an authorization to process the refund. I have processed the refund today for the amount of 407.80 USD. Refund process will be completed in few days. Also, bank processing time varies and may take additional days before they put the money back to your account. If it isn't there after few days, we suggest you contact your bank.   We apologize for any inconvenience and looking forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

Thank you for taking the time to send us an email.   We are writing to let you know we received your email in our Executive Offices.   We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handled. Your feedback is highly...

appreciated as this will help us continually improve our ability to serve you better. We reviewed your request with our Accounting Team and verified you were not charged for your rejected requests. The amounts reflected on your online statement were authorizations for your rejected requests. Authorizations are not charges and in most cases, they drop off within three to at most seven days depending on your bank's process.   As a gesture of goodwill, here are two 20% Hotel Express Deal coupon that you can use on a future purchase. You will need enter your Coupon Code, [redacted] and [redacted] at checkout then, click "apply" and your discount will instantly be deducted from your room subtotal. It expires by 11:59 PM Eastern Standard Time on September 30, 2018. This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   We apologize for the inconvenience. We hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:I was out of town undergoing a very painful diagnostic procedure at the time this message came through an am just reading it this morning. I request that the case be re-opened. Should the Revdex.com need documentation that I was in fact out of town and under the care of a orthopedic spinal surgeon, let me know and I will provide documentation. The explanation by Priceline is correct but leaves out the fact that the customer can select zones on a map that become highlighted and automatically check a box in the corresponding list to the left. I was clicking on the map, not the list. The Priceline representative I last spoke with ADMITTED TO ME ON THE PHONE THAT I  HAD CLICKED ONLY ON “[redacted]” AND NOTHING ELSE. They admitted they were in the wrong and still seem to think that I am somehow responsible for their computer systems booking error. My family just emerged from both a foreclosure and chapter 7 and cannot afford to pay for the mistake of a giant corporate entity like Priceline. I am in the process of setting up a video shot that will show me going through the exact same steps I made when attempted to book in the [redacted] area. Just short of placing the bid of course. Thank you.
Sincerely,
[redacted]