Stahl Construction Company

Thank you for your help in this matter and thank you to priceline I accept the refundI will in the future be more careful if using the express reservations though I will probably just do it the other wayI have enjoyed my many other interactions with priceline and look forward to using them in the futureThank you to both priceline and Revdex.com for getting this resolvedHope everyone has a wonderful blessed weekTake care and sincere thanks- [redacted] ***Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Mr***, Thank you for taking the time to contact us regarding your hotel reservation at the Intercontinental Milwaukee booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you are requesting a full refund for this reservation as you stated you booked for a 1/star hotel; however, was provided a star property After review of your concern we did find that your original offer was for a 1/star property; however, that offer was not acceptedIn order to resubmit and offer you must change your request and we show that the agreed star rating of the hotel was changed to starsPrior to submitting any request a contact page is presented and as stated in your Revdex.com concern the star rating was shownWhen you agreed to continue with the offer you agreed to those terms and we are sorry if you were not happy with the hotel you were provided; however, we will be unable to provide you with the full refund that you are requesting We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Bryan B [redacted] Executive Offices

Tell us why here...We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe are sorry to learn you had to cut short your trip due to a family emergencyWe understand that there was a delay in processing your refund which was approved by the hotelOur records indicate that, since we did not receive a notification from the hotel of the approved refund, one of our Customer Service representatives contacted the hotelAs soon as he confirmed the information, he immediately processed the refund in our system, to avoid further delaysWe truly appreciate the feedback you provided, and we are very sorry that you have been disappointed with the service you receivedAs a gesture of goodwill, below is a coupon code for your future priceline.comHotel Express DealCoupon Code: [redacted] The coupon will provide a discount of 10% on your next reservationThis is only valid on Express Deal® hotel stays and will expire on December 31, This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transactionThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsThank you once again, [redacted] , for taking the time to notify us of this situationWe look forward to serving you again soonSincerely, Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe consumer purchased a Published Price airline ticket with [redacted] is the merchant of record and charged the consumer’s credit card accordingly On behalf of the consumer, we contacted [redacted] to request an exception to their fare rules/restrictionsHowever, the airline advised that the customers' itinerary was not affected by terrorist attacks and they are unable to provide any exceptions/refundsThe reservation remains non-refundable and non-changeable We are sorry that we are unable to assist the consumer any further in this situationThe consumer may contact the airline directly for any further assistance.Airline Contact Information [redacted] Sincerely, ND [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matterPlease note that minimum flight connecting times are established by the airlines [redacted] representative, Sonia confirmed that the passenger’s itinerary provided a valid airline connecting timeIn the event that their passenger misses his/her flight, [redacted] a will accommodate the passenger on their next available flight I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because priceline is not telling the truth, they did not contact me and request further proofI have reached out to the numerous times and each time they said they will forward my complaint to the correct department and that department contacts the rental car company and then closes the complaint without contacting meThis is a horrible way to handle customer service issues Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion The consumer provided a screen shot with purchase options: Express Deals Name Your Own Price Published Price At the top of the screen shot, which was provided by the consumer, is listed the [redacted] Hotel reservation option at $58/nightAs noted, this is an Express Deals reservation option and not a Name Your Own Price reservation option Express Deals options disclose the purchase price At the bottom of the screen shot, which was provided by the consumer, is listed the [redacted] at $71/nightAs noted, this is a Published Price reservation option and not a Name Your Own Price reservation optionPublished Price options disclose the purchase price At the center of the screen shot, which was provided by the consumer, is an option to click on a Name Your Own Price option: Name Your Own Price Upgrade to a star hotel for a star price - GO Once the consumer clicks GO, and selects the Name Your Own Price option, the consumer accesses the Name Your Own Price website, and is prompted to enter an offer price and other important information Once the consumer enters the offer price and other important information, the consumer is presented with a contract page, again displaying the information provided by the consumer, including the offer priceThe consumer is then asked to review the contract page and authorize the purchase by initialing the contract page With Name Your Own Price reservations, the consumer, and not Priceline, provides the offer price I appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com

Roman A refund for $was issued today, June 10,

Complaint: [redacted] I am rejecting this response because:First, I received this exact response from Priceline a day before they submitted it to Revdex.com and I already responded to them that their response was inappropriateIt is disengenous for Priceline to then submit the response to Revdex.com after I alerted them to their response being deficient.Here is the response I sent to Priceline:This response once again misses the issue entirelyI don't understand how no one that works for Priceline will admit that there is a problem with the search engine functionThis was not an occasional lagThis appeared to be an intentional effort on Priceline's part to not correct a broken search engineThis instant price increase was occurring for weeks and each employee whom I contacted was not able to correct the issueIt is completely impossible and I would have to be the stupidest person ever to believe that every single time I searched that the price increased by $in one second when I would click to book the flightIn fact, other websites were able to accurately reflect the pricesWhy wasn't Priceline? Priceline is trying to defraud their customers with this bait and switch tacticIn fact, I went directly to [redacted] Airlines website and their prices were lower that Priceline's pricesYour company clearly is just trying to rip off customers and as such I have no choice but to take my business elsewhere Priceline is intentionally inflating the prices after the search is completedAs I stated above, you would have to be a fool to believe that the prices change in one secondThe price cannot always be $when I search regardless of the time and day and jump $when I try to bookThat is impossibleIf they were acting in good faith, they would admit that there is a problem with their search engine and fix it.I will never book travel through this despicable fraudulent company again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: there was a total of $charged above and beyond what priceline told me it would be The resort did issue a $refund, but still waiting on priceline to issue the other $ Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I got an email from them to inform me the refund request has been submitted (not approve) last weekBut no any further update so far Sincerely, [redacted] **

Revdex.com:Priceline contacted me yesterday and said they credited me a full refund Revdex.com, thank you for your involvement, as I believe that your involvement encouraged them to do the right thingThe timing of this refund and their response is too coincidental I have reviewed the response made by the business in reference to complaint ID [redacted] and the resolution, which is a full refund, is satisfactory to me Sincerely, [redacted]

After careful review and deliberation we have processed a refund of $for the new airline ticket you boughtSince you are unable to provide receipts for the additional expenses the passenger incurred, we have processed a refund of $as a gesture of goodwill back to the original card usedThis will be a total refund of $We process the refund in our system within one business day however, processing time varies by bank Thank you for you patience while waiting for us to resolve the issue for you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: When we called the eight hundred number associated with this site we got price line customer serviceIt was price line that had the information and called the hotel The hotel said the price line seemed to be the parent company Sincerely, [redacted]

We have received the consumer’s additional commentsAccording to the consumer, he logged onto his Priceline account during the booking process in order to receive membership points; however, upon confirmation, he was logged out of his Priceline account and he did not receive the membership pointsThe customer is requesting that Priceline add points to his Priceline account or provide him voucher for a free trip/airfareWe carefully reviewed our records and verified that the consumer was not logged on to his Priceline account when he submitted his requestsAdditionally, we do not offer rewards for signing on to a profile/account when purchasing a reservation As long as the consumer utilizes the credit card for a qualified purchase, the points will automatically be rewarded to the credit cardThe consumer may contact the credit card company for any further information Priceline is unable to add points to the credit card account or provide a voucher for a free trip or airfare We are sorry that we are unable to assist the consumer with a refund any further in this situation Sincerely, ND’ [redacted] - Executive Offices

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including room rates that offer cancelation options When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation In this instance, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-13:40: [redacted] [redacted] Freebies: Hotel Freebies: On Sale Now -> Save 15% on this stay — Free Breakfast Check-In: Sat, Jul 4, Check-Out: Sun, Jul 5, Room Type: Double Room with Two Double Beds - Booked for double occupancy Non Refundable Cancellation Policy For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Summary of Charges Room Cost $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room Use this name for all rooms I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Double Beds Non-Smoking Room With Free Continental Breakfast, Free Wi-Fi, Refrigerator And Microwave · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: On Sale Now -> Save 15% on this stay — Advance Purchase Offer Details Free Breakfast Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Initial Here: I have read and agree to abide by the Terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: I find Priceline service to be fraudulent and also not upfront,I will never purchase from your company nor will my family or friendsThis company has to do a better job of letting customers know about hidden fees after purchases Sincerely, [redacted]

We understand that you had been provided a hotel which is higher that the star rated that you requested and that you found a cheaper rate for the same exact itineraryWe indicated prior booking that your reservation will be confirmed with an equal or higher star level than originally requestedIn addition, our Best Price Guarantee can only be applied up until midnight the day before your chedateWe apologize if we are unable to refund your bookingHowever, we can offer you a 15% coupon for a future Express Deal hotel purchaseThe coupon is valid until September 31, 2018, 11:PMThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Your Coupon Code: [redacted] We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, the consumer's selected purchases are non refundable and non changeable, and there is nothing we can add to what has already been stated in our previous correspondence We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Our documented case history confirms that the consumer contacted Priceline requesting to change the passenger name for an airline ticketOur records indicate that the consumer was offered the option to cancel with a $cancel fee and a $7:processing fee, and the consumer did not accept this option Chat Start Time: 03/17/17:09:PM [redacted] , I reviewed your reservation, the airline's charge significant fees to make name correctionsI can cancel your reservation and issue a refund minus a cancellation fee of $and the original processing fee of $This will give you the freedom to book a new reservation with the correct nameWould you like me to cancel your reservation? Please note that this option to cancel is available before Wednesday, March 18, 2015; 11:29PM ET Travel is now past date and the option to cancel with a fee is no longer an option I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com