Stahl Construction Company

Hi See the response below we have sent to our customer D [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Doubletree By Hilton Baltimore - Bwi Airport for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you have issues with this hotel reservationOur system does not allow us to apply a zero nightly rate, so what you are seeing is an average nightly rateWe took the cost of the paid nights and divided that by the total number of nights in the reservationThis reduced the average nightly rate to provide the customers with the guaranteed "free night"Example: Pay for nights and get your 3rd night freeThe nightly rate is USDYou would've paid USD for the nights (132.35+132.35+0)If you divide USD by nights, each night isUSDnights at USD is USDWe are unable to process a refund of the 3rd nightI hope you find my reply helpful and we thank you for your timeSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: it does not clarify what a valid passport isWhen we purchased the tickets from [redacted] this is the statement on the front page"At a minimum some countries require passport to be valid at least months to allow entry thereto." Let me type to you what I printed off your website and if you would like me to email you copies of this I will because it seems your information is different than what was presented to me onlineYour website states, " if you are traveling outside the ***All travelers will need a valid passport and you will need to show additional documentation at your destination." Once you click on the valid passport link it brings up international travel and this is where your version seems to differ from mineIt says," all international travelers will need a valid passport, and may also need to show additional documentation at the destination and/or in connecting countriesIn addition, all travelers must have the proper documents for re-entry into a country (I.eCorrect ***, valid passport, onward/return ticket)For international one-way travel, proof of return travel or onward travel may be required and children traveling without both parents may also require additional documentationIf you are unsure of the travel requirements for your destination, please contact the embassy or consulate of all countries you are traveling to and connecting through." Not once did you clarify there are certain restrictions on passports like you claimed in your responseWhen we arrived at the airport we had all tickets to and return as well as valid passports as described by your websiteYour company refused to simply change our departure date and insisted on canceling the entire trip and rebooking new tickets even though our departure date stayed the sameWe contacted the airlines directly who told us all we need to do is change the departure date and pay per ticket but since it was booked through Priceline they could not change themPriceline refused to change the departure dates and would only allow us to cancel or rebook for 11,dollarsI have been to the [redacted] several times and have never had an issue beforeThe only requirement your website states is a valid passport, my passport was valid at the time and is still valid until the of this monthYour lack of information caused me to miss my flight and costed me dollarsThen I had to repurchase tickets directly through the airlines because they were cheaper than the 11,dollars offered to us by PricelineYou neglected to include pertinent information to your customers and are now living to me in your response, it's a good thing I printed off directly from your website the actual contract given to customersBecause of this I still demand a full refund Sincerely, [redacted]

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] *nd Spa for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We apologize for the confusionOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe hotel name is revealed after purchaseThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms The [redacted] Lakes Resort And Spa is within the area you selected during the booking process, which is the IntlDrive - [redacted] areaHowever, despite of the restrictions, as a one-time courtesy, we have canceled this reservation and your refund has been processedA refund for $was issued today, July 15, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Dear MsLittle, Thank you for taking the time to contact us regarding your reservation at the Extended Stay America - Raleigh - North - Wake Forest Road for Trip Number We are writing to let you know that we received your Revdex.com concern in our Executive OfficesDue to the nature of your concern, we would like to speak with you directly by phone We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation We understand your concern about the guest rating of your hotelWe reviewed your reservation and verified that the confirmed guest rating is currently lower than the guaranteed guest ratingGuest ratings are dynamic and may change based on new customer reviews receivedHowever, a decision has been made to offer a one-time exceptionWe can cancel your reservation for a full refund or you may decide to stay and receive 20% of your total hotel charges Please contact us directly at: 1-866-966-before May 21, The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada Thank you for choosing to contact usI look forward to resolving your issue Sincerely, Frich A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: my card was charged and the reservation was acceptedThen on arrival they are requiring the driver to provide a valid credit or debit card to pick up the reserved vehicle that I already paid forWhy does the driver have to provide that if they are not the one paying for the exspense of the rental car? What do you consider a valid credit card? The driver has a credit card but was not able to have a hold placed on his accountAlso, once you accept payment why do you require a credit check if paid with a debit card?Why when there is a reservation booked for someone do they have to present a form of payment to pick up the vehicle? If it is another company making a rental car reservation for an employee the company is paying for the vehicle not the driverHow is that any different for an individual paying for the rental car of their fiancé? I also do not agree that the response that has been sent represents any form of care and decent treatment to another personI do not appreciate being treated like I am stupidIf a better form of communication is an option I'd appreciate a phone call from someone with Priceline that cares about their customers and any future business lost from poor treatment and care for customers[redacted] Sincerely, [redacted] ***

Thank you for contacting us regarding your reservation with the [redacted] *** for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern regarding the guaranteed room typeWe have reviewed your reservation in our system and confirmed that your reservation has been canceled and refundedA refund amounting to 639.9USD has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for any inconvenience and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: They are offering the same two options they originally offeredThey are not allowing us to cancel the entire package or honor what I bookedI called the hotel this morning and they have us down for all inclusivePriceline keeps saying the hotel isn't offering all inclusive, but that's what we are booked forI would like to keep my reservation as it is which is all inclusiveThe hotel said we are already booked all inclusive and there is no problem, so I am not sure why priceline is trying to mess with itI want either a refund of my entire package or it to be honoredAlso, different people from priceline keep emailing me different things so I feel they do not know what they are talking about Sincerely, [redacted]

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 06/24/at 04:PMPriceline has processed the refund to your method of paymentYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.Total Original Cost (including taxes and fees and $priceline hotel coupon)$355.30($355.30)$0.00Hotel Cancellation Fee$0.00$0.00$0.00Total Charges to Credit Card:$Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Complaint: [redacted] I am rejecting this response because: No credit has been appliedThey said they put the refund through but as of today (5/10) no credit shows on my account Sincerely, [redacted]

Dear Ms [redacted] , We are contacting you today regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns about the fees charged for cancelling the ticketWe do apologize for any length of time you may have spent on the phone waiting for an agent to take your callWe reviewed the notes and the record associated with the caseWe are sorry but our agent did not advise that we will waive the $ cancel feeYou agreed to cancel the reservation minus the $cancel fee and the non-refundable $processing fee per ticket The reservation you purchased is restrictedIt cannot be changed, cancelled or refundedHowever, due to this extenuating circumstance, an exception was made to cancel the reservation with a feeWe charge this fee because we are breaking the contract with our travel partners We apologize for the inconvenience and thank you for your time Sincerely, Zadhy S [redacted] Executive Offices

Please see the response below that we have sent to the customer Thanks [redacted] *Thank you for taking the time to contact us regarding your rental car reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you would like to cancel this rental car reservationWe apologize for the confusionOur records show that the cancellation policy you saw was for the Collision Damage Coverage/Insurance of $per day, which you did not purchase upon booking this reservationIf you have purchased the Collision Damage Coverage, you can cancel the Collision Damage Coverage alone up until the requested pickup timeThe cancellation policy of the rental car reservation can be found under the Important Information below portion where you were asked to enter your credit card informationThe cancellation policy shows thefollowing: Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not usedHowever, as a one-time exception, we have canceled this reservation and your refund has been processedA refund for $was issued today, October 26, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysI hope you find my reply helpful and we thank you for your time Sincerely, [redacted] ***es

Thank you for contacting us regarding your reservation at the L [redacted] And Casino for Trip Number [redacted] I am writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand, you are requesting for the refund because the... hotel is not within L [redacted] I have reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restricted. By using our Undisclosed Hotel option, the price of the reservation will be disclosed, however, you will not know the exact hotel until purchased is confirmed. Our travel partner accepted your price on the condition that your reservation would not be changed or cancelled. We deeply discount our rates based on contractual agreements we have with the participating hotel companies, therefore all undisclosed hotel reservations are non-cancellable and non-refundable. Prior to purchase, we indicated that you would receive a hotel within the shaded area of the map that we presented on our site for your chosen areas. I see you selected several areas during the booking process, including the The Strip - [redacted] *fter reviewing the location of your confirmed hotel, I verified that you received a property within the coverage of The Strip - Northwest as indicated on our site. Our system automatically cancelled the reservation once the dispute was initiated. Since you initiated dispute with your credit card issuer. We are no longer able to assist you further and you have to coordinate with your credit card issuer for the final outcome. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested. Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I would be more than happy for the BBB to contact the manager at the hotel. As indicated from the beginning , I never requested a full refund on the one room when I called to cancel, even though it was only 3 hours past the allowed time . The Priceline representative offered to call the business and ask them to waive the fee. Since I had just hung up from them and knew they would , I was surprised by the response from the Priceline rep. The fact is that Priceline NEVER called the business, never spoke to any manager there and NEVER. Had a recording of the alleged call. They continued to lead me to believe that if I could get the hotel to agree to a refund I would intact receive one. Now that I have spent many hours in the phone and email proving the hotel in fact is happy to have Priceline refund the money, the response now changes to "read the cancelation policy ". Thank you to everyone at the BBB for the time spent helping in this matter . It appears that Priceline is running a shoddy practice and rewrds it's employees if they lie to their customers . I sure hope that, at the bare minimum , this complaint will remain online for others to see if they are considering doing business with this "company". Sincerely, [redacted] ***

Roman Our records indicate that a refund in the amount of $was issued to the credit card account used to make the purchase

Complaint: [redacted] I am rejecting this response because: 1) priceline failed to show where in the rental contract I would be required to submit to a $2,hold on my credit card; 2) even if the contract did provide notice of the hold, such a detail should be prominently displayed rather than included in the fine print; 3) further, priceline fails to address the fact that I had to pay $per day for insuranceSuch a charge, also should have been prominently discussed by priceline especially when the advertised daily rate was $If I'm being rented a car for $per day, it's absurd to leave the fact that you must pay an additional $per day in the fine printBut in fact, that figure wasn't mentioned at allThe only thing mentioned was that there may be additional chargesWhen I previously talked to customer care, they said that the onus was on ME to call the rental company directlyIf that's the case, then I'm better off not using priceline Sincerely, [redacted]

From: e [redacted] [mailto: [redacted] ] Sent: Wednesday, August 03, 5:PMTo: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] I thank you very much for your cooperation ,with regard to the company 's Rigid stance I will try to handle it with the guidance of the Holy Spirit which I give utmost priority.By the way the issue was not about the dirty money that they intend to collect from me it was about fairness.Once again I thank you very much

Thank you for taking the time to contact us regarding your hotel reservation [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe are sorry to hear that your hotel fell short of this expectation during your stay Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableHowever, as a one-time exception, we have your refund for the unused nights has been processedA refund for $was issued today, July 25, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe following email was sent to the consumer addressing the inquiry Dear Ms [redacted] , We are writing to let you know that we have received your Revdex.com concern in our Executive Offices in regards to your rental reservation with [redacted] booked under Trip Number [redacted] As we understand, you would like to have the refund process to a different credit card since the credit card you used to purchase the Collision Damage Insurance is no longer activePlease be advised that for security purposes we must process the refund back to the original form of paymentYour bank will recognize that a credit was placed into your old account and will either transfer it to a new account or contact you to advise that they have a creditWe suggest they you contact your bank with any questions regarding the credit We apologize for the inconvenience and hope you find this information helpful Sincerely, [redacted] Executive Offices

Our records indicate that this matter was addressed with the consumer and a refund was issued

Complaint: [redacted] I am rejecting this response because:There is something Priceline can do; they are just refusingI've attached four screenshot of the checkout process on Priceline and nowhere on it does it mention the passport must match the passenger namePhoto 1: screen to enter passenger name as it appears exactly on drivers license or other official photo IDI did thatPhoto 2: requirements for passenger nameNo mention of passportPhoto 3: payment screen after entering passenger nameMentions requirement for valid passportNo mention that it must match the passengers namePhoto 4: talks about the need for valid passport for international travelNo mention of requirement to match passenger nameThe problem I have with this company is their refusal to accept responsibility for this and their claim that they're unable to assist the customerNot trueI informed them they could assist by either issuing a store credit or booking a flightThe fact they have a Priceline credit card tells me they ARE able to assist meFurthermore, the company has made many assumptions throughout its correspondence with meIf I was married years ago and never updated my driver's license and now it's time to get a passport (which doesn't require copy of my driver's license), there will be a conflict between name on passport and name on driver's licenseHowever, website says enter name exactly as it appears on driver's license when in actuality, it should have been the name on the official passportThis is exactly what happened in my caseMy senior mom has always had her maiden name listed as her middle name on her driver's licenseSo we entered Pamela Bradford Allen during the booking processHer passport shows Pamela Vernice Allen which includes her middle name as shown on her birth certificateWe didn't know there would be an issue if the passenger name didn't match passport exactly since the name matched the driver's license exactlyI just want the company to issue a credit or book a flight at same cost I initially paid (~$860) and update the Enter Passenger Name page to make clear that if traveling international, you must enter name exactly as it appears on a valid passportFor domestic travel, drivers license or other official photo IDWhat I'm asking isn't muchThis was caused due to the company's assumptions and unclear guidance on the websiteOf course, they wouldn't think of this because it's probably never happenedAnd if not, let this case be a lesson learned to prevent future instances of this from occurringAgain, store credit for ($860), rebook flight at no cost to me, or I rebook but not have to pay more than initially paid (company will bore cost of excess) and Update website so that there's a clear distinction between international and domestic travel as it relates to the photo ID Sincerely, [redacted]