Stahl Construction Company

We have received the consumer’s additional commentsThe consumer contacted one of our Chat Customer Care agents advising that a lower rate of $was located and requested a refund based on our price guaranteeHowever, the agent was unable to complete the Best Price Guarantee due to scheduled pick up time being 12:AM instead 12:AMThe agent was later able to find an itinerary that matched on priceline.com with a rate of $97.94, which was still lower than the $purchaseThe agent advised that Priceline would refund 100% of the difference to match that rate The difference between rates is $However, Priceline refund 200% of the difference and provided the consumer with a refund of $32.60, which was processed back to the consumer’s account on February 11, Therefore, the total amount for the reservation is now only $81.64, which is lower than the $ rate the consumer found on ***We are sorry that we are unable to assist the consumer with a refund any further in this situation Sincerely, ND’A [redacted] - Executive Offices Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that offer cancelations/exchanges When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation, as well the summary of charges for the airline ticket purchase In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase Your airline tickets are non-refundable, non-transferable and non-changeable I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Mon Mar 03:36: EDT We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services We Found a Great Deal for You While we couldn't find an airline partner willing to accept your specific request, we do have an airline that will accept this request if you increase your offer price This flight option is $cheaper than the lowest published priced flight for a 17% savingsThis is available only for a limited time and all tickets are subject to availability $ If you can raise your offer price we can get you tickets for $per ticket including taxes and fees Departing Flight Information - Friday, April 10, From: [redacted] To: [redacted] 0-Connections Depart between 6am-10pm Jet Aircraft Returning Flight Information - Tuesday, April 14, From: [redacted] To: [redacted] 0-Connections Depart between 6am-10pm Jet Aircraft [redacted] [redacted] Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger name provided Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to usIn most cases, your complete flight itinerary will be ready for you in secondsRemember, these tickets cannot be cancelled, transferred or changed [redacted] ** I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy Please note: If you are ready to purchase, please select "Buy My Tickets Now"Due to constantly changing airline inventory, ticket availability is not guaranteedYou will be charged only upon a successful bookingClick here to try your Priceline request again

Complaint: [redacted] I am rejecting this response because:I did not change or ask for a refund of my original tickets I do not feel that I should have to incur further expenses do to the tickets being cancelled /changed without my consent or knowledge I would like to be issued round trip tickets from [redacted] [redacted] to [redacted] , [redacted] for this inconvenience Sincerely, [redacted] ***

I have received the consumer’s additional commentsPlease note that when requesting a refund based on a military change of order request, the airline reviews the military change of order document provided, including the airline ticket purchase details, and the airline determines the outcome of the refund request based on the documents provided by the passengerIn this case, the airline denied the refund request because the military order document provided was issued prior to booking the reservationThe airline offered to refund taxes amounting to $per ticketI understand that the consumer has declined the airline’s offer to refund taxes, as he plans to travel using the tickets purchased for travel to [redacted] in June Sincerely, ND [redacted] Executive Services

I am sorry that the consumer was unaware that he/she selected a non-refundable Name Your Own Price purchase Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the purchase On each consumers’ Name Your Own Price contract page, (including the contract page in question), we clearly and conspicuously place the cancel policy disclosure labeled under Important Information Important Information Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed We are sorry that the consumer’s selected purchase is non-refundable and non-changeable Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-11:49: Please Review Your RequestStar Upscale HotelWhich hotel will I get?CheDate:Sunday, June 14, 2015Check-Out Date:Wednesday, June 17, 2015Region [redacted] **City Areas: [redacted] ***CheTime:Varies by hotelGuaranteed late night arrival if needed.Check-Out Time:Check-out times vary by hotelRoom 1: [redacted] ***Number of Rooms:1Guaranteed Amenities:Indoor or Outdoor Pool, Guest Score 8/or HigherNumber of Nights:3Offer Price Per Room, Per Night:US$ 60.00Subtotal:US$ 180.00Taxes and Service Fees:US$ 33.15Total Charges*:US$ 213.15Have a coupon code? Apply Coupon*Prices are in US dollars.We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and ConditionsNo, thanksI prefer to travel without Trip Protection.Important InformationAll rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged.The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: The following information you provided is NOT TRUE, if you were only required to try your own Services every so often you would NOT say nor believe the statement you providedFor the matter of fact Priceline always display the RESORT FEES if there is any including the Express Deals, however you failed this time but refused to admit or resolve it: "In addition, you booked the reservation through our service that does not reveal the specific hotel until after purchaseTherefore, we are unable to display the specific amount of the resort fees during the booking process since the cost varies by hotel and we do not know which hotel would accept your request until after booking" What you wrote above is not TRUE nor factual in addition they charged me for two nights but your reimbursement was for one night.Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page indicating that is not an amenity offered or guaranteed with the Express Deals option selected We apologize for any inconvenient experienced by the consumer and we are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-09-16:27: $ per night Star Hotel in [redacted] Area for $153/night This deal saves 24% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guaranteed Amenities: Business Center Restaurant [redacted] *** Rooms: RoomRoomsRoomsRoomsRoomsRoomsRoomsRoomsRooms All rooms will accommodate up to adults Choose Bed: $153per night Room Assigned At Che- Sleeps Two Adults - Beds Requested $153per night Room Assigned At Che- Sleeps Two Adults - Bed Requested Reservation Names:age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Priceline Charges: All prices are in U.SDollar $ Charged by Priceline today when you book Additional Mandatory Fee: $* (USD ) This hotel fee is charged by property at checkout Total Cost: $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of $per room per stay is collected at the hotel Booking Conditions All rooms will accommodate up to peopleSpecial requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional $per room per stayThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Effective July 1, 2011, [redacted] , Italy will impose a new City Tax of €- €per person, per night (maximum of nights)The law requires that hotels collect this tax directly from guests upon check-outThe tax amount, subject to change, will vary by hotel depending upon the star rating assigned by the Italian government, which may vary from the star rating assigned by priceline.com I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

Complaint: [redacted] I am rejecting this response because:1) A $credit is totally unacceptable I would never have made the $purchase had I known that I was not getting a King sized bed and had I know the map location provided from this company was not where the property was located A $credit to settle this is akin to allowing this company to have a business model where they totally misrepresent what they are selling and then build in $credits as part of their business model.2) Please take a look at the phone number they provided in their response.: 1-800-xxx-xxxx This is from their Executive Offices and is another example of their ineptness Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matterIn order to locate the referenced reservation and review this matter, please provide the digit priceline.com request number, as well as the email address that was provided at the time of purchase Sincerely, N [redacted] Executive Offices

Please close this case The original response was complete and accurate and there is no additional info or resolution we can provide to the customer Thanks

We have received the consumer’s additional comments regarding reservation number [redacted] As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion The reservation indicates that the consumer did not select a prepaid reservation In this case, the consumer selected a reservation with [redacted] Car rental whereby Payment for this reservation is due when the car is returned and will be charged by [redacted] Car RentalIn the event that the consumer also purchased a prepaid reservation with Priceline, we ask that the consumer provide the digit Priceline reservation numberWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’ [redacted] Executive Offices 2/8/ Complaint I booked an Express Deal on January 3, (itinerary # [redacted] ) for nightNo where in the Express Deal listing or confirmation did it state that a $parking fee would be due at the hotelWith an Express Deal, Priceline is already aware what hotel will be provided to the customerThat said, they should clearly advise up front that the hotel will charge a $parking fee at cheprior to submitting payment for the hotelNot disclosing that fee up front is deceptive and ultimately influences my decision to proceed with the hotel purchase Priceline discloses other fees (i.eresort fee) apart from the price, taxes, etcin other hotel listings, so an informed decision of total cost can be made prior to purchaseAdditionally, other travel websites ( [redacted] ) disclose any additional fee(s) the hotel might charge upon cheeven when the hotel name is not disclosed prior to purchaseA fee like this should not be a surprise when I check-in I am requesting that the $parking fee be refunded to me as it was not disclosed prior to purchase and as the hotel states it is a mandatory charge Desired Resolution I would like the $parking fee credited back to me as this was not disclosed up front in the feesPriceline knew what hotel they would be providing to me and the parking fee that would be charged upon check-in Consumer Business Dialog

We spoke with [redacted] and he agreed to cancelI advised him that he will be receiving $refundCustomer satisfied with the resolution

Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that are requesting for a full refund of the reservation and a refund of the valet parking you paid the hotel because the amenities you wanted was not available at your confirmed hotelYou also feel that the property is not a 4-star hotel We are sorry to hear that your hotel fell short of your expectation during your stayWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = stars [redacted] .com = stars [redacted] .com = stars [redacted] .com = stars [redacted] .com = stars In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of (with reviews) on The Priceline ScorecardYou can review the Overall Rating as well as real travelers reviews for this hotel on our website We reviewed your reservation, and your contract, and found that the reservation you booked does not guarantee a pool or free parkingNormally, the reservation you purchased cannot be changed, cancelled or refundedWe found that the hotel allowed an exception and authorized us to process a full refund for youHowever, we apologized that we are unable to refund the valet parking you incurred since we did not guarantee free parking for your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand you were unable to travel due to changes on your travel plans and you are requesting for a refundPlease note that our ability to cancel or change a reservation depends on each of your vacation package reservation components policiesAlso, if you were unable to use your reservation as scheduled, our partners will consider you a no showThis is the standard procedure and it deems your reservation non refundableWe reviewed the airlines fare rules associated to your ticket and verified it is non refundableWe reviewed your information with [redacted] Airlines and verified the ticket under your name can be placed on hold for future use only until January 6, You will be responsible for the re-booking fee of USD per ticket, difference in fares and a USD per ticket service feeWe were able to verify the hotel component booked under [redacted] was usedThe rental car component of your reservation is restrictedThe rental car component was booked under your name as the primary driver and is non changeableYou can only add additional drivers at the rental counter for an additional fee payable to themHowever, you as the primary driver designated during the booking process needs to be at the rental counter to pick up the carYou will need to provide a valid drivers license and a valid credit card with available funds for the security deposit or any additional/optional items purchased at the rental counterWe apologize, the rental car component of your vacation package reservation cannot be changed, canceled or refunded Thank you for your time and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: We had an excellent stay at the [redacted] Our issue was with Priceline, as we felt your listing on the Express Deal greatly misrepresented the overall cost we would incurThe reason we filed a Revdex.com complaint was essentially because our experience with your customer service line has been HORRIBLE on multiple occasionsAfter interacting with them, it is clear that Priceline is more motivated by their bottom line than having satisfied customersYour refusal to make any exceptions for us has cost you a lifetime of business for us and our friendsYour mode of operating is a complete disappointment Sincerely, [redacted]

I am writing you today regarding your rental car reservation with [redacted] under Trip Number [redacted] . I am writing to let you know that we have received your RevDex.com complaint in our Executive Offices. I understand your request for compensation for the... inconvenience you experienced as a result of the unavailability of your reserved vehicle type during pick up. We have reviewed your concern and a decision has been made to refund the one day cost of your original reservation, amounting to $194.44. Please respond to this email to confirm your billing address where we can send the check for $194.44. We look forward to hear from you. Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:This verbose restatement of policy does nothing to justify the misleading description of Priceline.com's offer. By definition "The [redacted] ***" (The Strip) is an area of a single street; [redacted] ***1. The hotel we received after booking is (citing Priceline.com's website) "Less than two miles from The [redacted] ***..." Intentionally and materially misrepresenting the location of the booked hotel has two effects:1) Priceline.com obtains a lower rate compared to hotels with comparable amenities which are actually, physically, located on The Strip. These rates are represented to the consumer as similar to hotels actually, physically, located on The Strip. This misleads consumers into believing Priceline is offering hotels on The Strip at a discount; resulting in higher booking rates. 2) Consumers, being mislead in the manner above, must incur additional transportation costs to reach the location falsely described by Priceline.com. Transportation to/from locations actually on The Strip adds an average $30 round-trip cost. Therefore, Priceline.com's misrepresentation will cost us $60 per day, for a total cost of $240. Therefore, our stay could have been booked at any comparable hotel, physically located on The Strip, at or below final costs.This material misrepresentation, as a Priceline.com business practice2, should be discouraged and advertised by consumer advocates - in order to reduce industry adoption of similar schemes.1 Citations on location of The [redacted] ***: "The [redacted] *** is a stretch of [redacted] *** ** [redacted] [redacted] .." - Wikipedia2 Documented consumer complaints of a similar nature: * [redacted] Customer Reviews SummaryRead customer reviews41 Customer Reviews on Priceline.com LLCCustomer ExperienceTotal Customer ReviewsPositive Experience0Neutral Experience0Negative Experience41Total Customer Reviews41 Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:They didn't caution me that 'stop chetime is one hour before flight depart time on my e-ticket.'and they changed flight [redacted] depart time from 1:15pm to 12:55pm on 10/30/2015.(this change time they emailed me but they still didn't mention me that stop chetime is one hour before depart time .) Sincerely, [redacted] **

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] a - [redacted] ***r - North for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We see that your issue has already been resolved by our Fraud Prevention teamShould you require additional assistance with your Priceline Hotel Reservation, please feel free to reply to this e-mail I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Your Rental Car Reservation Is CanceledYour rental car reservation for trip number [redacted] has been successfully canceled <A HREF="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ TARGET="_blank"> <IMG SRC="https://ad.doubleclick.net/ad/priceline.dart/custom_rc_retail_accept_top;sz...⇄ WIDTH="272" HEIGHT="89" BORDER="0" ALT="Advertisement">&...⇄ InformationDate and Time Cancel Requested:04/17/14:12:Eastern TimeNational Car Rental Cancellation Number: [redacted] or similar(make/model not guaranteed)AUTOACUnlimited MileageEconomy CarPi/Drop Off: [redacted] On AirportPiDate & Time:Thursday, May - 8:PMDrop-Off Date & Time:Sunday, May - 8:PMDriver: [redacted] Driver's Age: and overConfirmation #: [redacted] Priceline Trip #: [redacted] Purchased Date:April 2015Hours Of Operation for PiLocationOpening timeClosing time[x] close windowHours Of Operation for Drop-Off LocationOpening timeClosing time[x] close window Summary of ChargesBilling Name: [redacted] Payment Method: [redacted] (ending in ***)Your Offer Price:$(per day)Total Rental Days:3SubTotal:$51.00Taxes and Fees: $Total Amount: $You saved 39%! [redacted] Prices are in US dollars [redacted] This is your savings on the total cost of your rental car when compared to the lowest published rental car rate available at time of booking for the itinerary and rental car company shown