Stahl Construction Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find my account has been credited finallyHowever, the numerous calls, delays and roadblocks placed in my path were awfulThis is some of the worst customer service I have ever received for something that should have been an obvious quick fixThe business acted like they were doing me a favor by returning my money - something they sold me after they told me their was no salePriceline has lost a customer and probably several as I can not recommend them Sincerely, and thanks for your help, [redacted]

A refund request in the amount of $was submitted to our management team for review

Dear Ms***, We contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the hotel that you received don't have air conditioners and you would like to get a credit for a future reservation We contacted the [redacted] and verified that out of the buildings of the hotel don't have air conditionersWe also verified that your reservation was originally confirmed in one of the buildings without air conditionersHowever, the hotel advised that your reservation was transferred to the building with air conditioners for no additional fee We apologize; however, we will be unable to provide a refund or a credit for a future reservation We apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution works Sincerely, [redacted]

Dear Ms [redacted] ,Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted] .We are writing to let you know that we have received your email in our Executive OfficesI understand that you are frustrated in trying to get a resolution to the roach problem you encountered during your stay in ***I am very sorry for the problem and the constant delays in getting a resolution for you from the hotel management.The hotel portion of your trip was booked through an affiliate booking company that handles reservations for that propertyAny issue that is presented to us in reference to that hotel has to be handled back through that affiliate companyApparently they are having some difficulty, as you did, in reaching a management person to address the issue that you brought to the attention of the desk staff several times.I have requested additional help from the priceline hotel management team that works with this affiliate to see if the resolution can be expeditedAgain, I apologize for the delay, but assure you that we are still working on the issue for youI will contact you as soon as I have more information.Please contact us directly at: 1-866-xxx-xxxx if you have further questionsThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is [redacted] when you contact usPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.Thank you for emailingI appreciate your patience while we continue to work to resolve your issue.Sincerely,Steve K [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at t [redacted] Towers for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you are not happy with the hotel you receivedAs I understand, you are requesting to cancel your reservation as it does not have all the amenities you expected If you choose a reservation using our Express Deals service, we only guarantee that your hotel will have the amenities displayed on your Contract Page for your chosen star levelWe looked into your contract and found that the deal you selected guarantees the following: Pets AllowedNo Smoking Rooms/Facilities We sent you a copy of your Contract Page for your reference through a separate emailWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] Star rating: stars [redacted] Star rating: stars [redacted] *tars [redacted] *** Hotels.comStar rating: stars We are able to get a good price on this type of booking but in turn your reservation does have restrictions, as stipulated on your contract, and those restrictions are upheld by the hotel as wellIn the future, you may consider purchasing one of our less restricted reservations as they provide more options for changes We are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableWhen you placed your request, we disclosed in the ?Important Information? on your contract page that the reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customerThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night priceWhen you purchased your reservation, you agreed to those terms For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation In addition, the [redacted] verified that they will not allow guests to chewithout authorizing their card for the security deposit that they require to cover any incidentals We are unable to provide either a full refund or an alternate accommodation for this reservationHowever, as a one-time exception, a one-night refund of $was issued today, April 24, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your *** Rent a Car reservation for Trip Number [redacted] We are writing to let you know we received your email in our Executive Offices We understand you are requesting for a refund of the difference because you booked a reservation through Payless at a lower rateWe reviewed your information and verified your reservation does not qualify to the Best Price GuaranteeIn order to qualify, the lower price including taxes and fees must be available to the general public for booking on a website in the same currency, using the same form of payment and from same point of sale as your original reservation when you contact usThe lower price must be an exact match to the itinerary booked on Priceline.comIt should be for the same rental car company, same car type, same pick up and drop off location, same pick up and drop-off dates and times, and must include taxes and feesWe sent you a separate email that contains the compete guidelines to our Best Price GuaranteeWe apologize, we are unable to issue any credits/refunds Thank you for your timeWe hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear Ms***, Thank you for taking the time to contact us regarding your reservation at The [redacted] Resort At [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you found a lower rate on our site for the exact same itinerary you purchased and wanted a refund of the difference per our Best Price GuaranteeWe are sorry that we cannot process a refund for you, at this time, per our Best Price Guarantee policyThe current nightly rate for the hotel you received is higher than what you have with your reservation Our system calculates that you saved $or 34.50% based on the lowest published rate available at the time of bookingYou would not have received these savings had you booked your reservation through the hotel or on another websiteHowever, should you find online a lower rate for the exact same dates and hotel you have, please contact our Customer Service and provide them information of where you saw the lower priceWith Express Deals or Name Your Own Price you have up until midnight, the day before you travel, to contact us and avail of our Best Price Guarantee For more details of the guarantee, please follow this link: [redacted] We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna A [redacted] Executive Offices

Booking.com worked directly with the customer on this issueThe customer was provided an alternate accommodationHowever, it was to far from the airport where the original hotel was located.They refunded an extra $as goodwill for the inconvenienceSincerely, Executive Offices

Complaint: [redacted] I am rejecting this response because: Priceline has a “Best Price Guarantee” I called about finding a lower price on [redacted] and my complaint was rejected due to the company saying that the H [redacted] car was not from Hertz and that my car was from [redacted] I explained that when you bid for a car, you do not know the company until the transaction is completed and your credit card is given to them (with no cancellation) My question to them was “How can you legally advertise a Best Price Guarantee” on a car you bid on when there is no knowledge of the company providing the car until the bid is accepted and your credit card is charged?” I then asked that if PRICELINE advertised a lower price, would they honor the “Best Price Guarantee” I was told , “Yes.” I received an email from Priceline on January 25th with a price for $a day for an economy car from February 14-at the [redacted] H [redacted] Airport The response to the letter that I received from Priceline stated that the price could not be verified That is information I was on the phone speaking to a customer service representative while looking at the website clearly showing that $a day price for an economy car for that Price I again received the same response from the customer service representative The response I received from PriceLine on January 25th regarding my email stated this: [redacted] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ “Also, we understand that you received promotional email for a lower rate in [redacted] International AirportUnfortunately, when you received the email and our representatives tried to validate, the rate was no longer availablePrices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotionFor these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the promotional email you received Also it is possible that when our representative was reviewing the rates online, the inventory of our travel partners changed as affected by their availability.” ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This is falseinformation The rate was available I was on the Priceline website while talking to the representative I even opened up the website on my phone as well as on the computer and was staring at the price the whole time Also, Priceline stated that in their response to me that with “ Bid your own price”, you can file for a Best Price Guarantee up until midnight the day before your reservations So, how can you file for a Best Price Guarantee when you keep saying that the car has to be from the same company? When you bid on a car, you don’t know the name of the company until your transaction goes through and your credit card is charged? This is blatantly ADVERTISINGSincerely, [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We made our reservation and paid from my credit card through priceline websiteIt was misleading to the customer that the deal was actually handled by [redacted] .comWe have contacted [redacted] .com's customer service, and they don't want to be responsible for the over [redacted] mistake and pointed fingures to the hotelWhile when we arrived at the hotel that night, they said they didn't have any info regarding our reservation in our systemWe, as the customer originally from Priceline, are trapped into this infinite loopTherefore, I insist that Priceline should coordinate and solve this issue Sincerely, [redacted] ***

I understand that you were unhappy with your recent hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcI apologize if the hotel fell short of your expectationWe appreciate your feedback We have contacted the appropriate people at the hotel to share your concerns and spoke with Bella - Front Desk ClerkShe confirmed that there complaints made regarding your bookingThe hotel has agreed to issue a full refund for your hotel reservation Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few days Thank you for choosing us, and we look forward to serving your future travel needs Sincerely, Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAs noted on the list of amenities, the [redacted] property does not include a poolI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com [redacted] Amenities · 24-hour front desk · Accessible facilities · Accessible parking · Accessible room · Air conditioning · Air conditioning individually controlled in room · Alarm clock · AM/FM radio · ATM/Cash machine · Cable television · Children welcome · CNN available · Coin operated laundry · Color television · Complimentary breakfast · Complimentary coffee in lobby · Complimentary continental breakfast · Complimentary in-room coffee or tea · Continental breakfast · Desk with electrical outlet · Early che · Efolio available to company · Elevators · Fire safety compliant · Free high speed internet connection · Free local calls · Free parking · Free toll free calls · Front desk · Full service housekeeping · Handicap rooms · Heated guest rooms · High speed internet access · High speed internet access fee · Housekeeping - weekly · Individual Efolio available · Internet services · Iron · Ironing board · Kitchenette · Late check-out available · Lobby coffee service · Meeting rooms · Non-smoking · Non-smoking rooms (generic) · On-Site parking · Onsite laundry · Parking · Parking lot · Pets allowed · Photocopy center · Private bath or shower · Public area air conditioned · Remote control television · Safe deposit box · Secured parking · Security · Sundry/Convenience store · Telephone · Train access · Voice mail · Wakeup service · Wireless internet connection in public areas [x] close window

Complaint: [redacted] I am rejecting this response because: This is the EXACT same response I received from Priceline when I complained on the websiteOnce again, I am not EXCHANGING my flightI am trying to change the last name on one of the passengers to the correct last nameIt automatically filled in my maiden name when it should be my married name as it reads on my passportPriceline requested a marriage certificate to correct this change, and then ALMOST WEEKS LATER, requested my passport and the change has STILL NOT been madeOn top of that, they first told us the cost will be $33, then they told us $Yesterday they told us $This is insaneThis is a simple name changeWe called THREE times yesterday and was on the phone for over hours yesterday and they cannot figure out HOW TO CORRECT A NAME ON THE COMPUTERThen, they have the audacity to charge us for the name changeNO OTHER AIRLINE AGENCY CHARGES TO HAVE A NAME CORRECTED ON THE AIRLINE TICKETThis charge doesn't make senseOn top of that, they STILL HAVE NOT CORRECTED THISIt has now been almost weeks and no changes and we are supposed to be flying out soon Sincerely, [redacted] ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer, the [redacted] on [redacted] is not a star property as requestedWe are sorry that the consumer is not satisfied with the quality of her Name Your Own Price/Express Deals hotel accommodationsAll properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s star hotel guideWe have researched to find that the confirmed hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = stars [redacted] .com=stars [redacted] .com = stars [redacted] .com= stars [redacted] .com =stars Additionally, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline ScorecardThe overall rating as well as real traveler’s reviews for this hotel can be reviewed on our websiteConcerning the consumer’s claim that she could have purchased the exact same reservation at a lower price; Priceline offers a best price guarantee; the details of the guarantee can be located on our website [redacted] Our records indicate that the consumer did not contact Priceline to advice of a lower rate We thank you for the opportunity to clarify this matter and we are sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: I spoke with Priceline directly prior this complaint and received the same response numerous times My issue is that their low price guarantee as they explain it is not disclosed in plain site prior to purchase and is a deception with non refundable purchases such as my non refundable car rental The reason it is deceptive is that the only option to purchase a non refundable car rental is to purchase first and then see the rental company after The same goes with [redacted] Their low price guarantee as they explain it to me now will never be possible if you have to match car rental companies because you will never get a comparable price booking directly with the car rental agency My position is that I was induced to purchase this non refundable car rental expecting a credible low price guarantee and am now stuck in a contract with Priceline through deceptive business practices I am not the only one who feels this way Please click on the links below It is unfortunate that Priceline could not negotiate over $and has forced me to go this route[redacted] Sincerely, [redacted]

Dear Ms***, Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concerns regarding the savings that you received by booking on our website and the rating of your confirmed hotel We reviewed the hotel's website and verified that on the day the you booked the reservation, the rate they offered was $while Priceline's rate was only $Therefore, you saved 24% by using our websiteIn addition, We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = Stars [redacted] .com = Stars [redacted] .com = Stars We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel We also researched your issue with our Chargeback department and determined that your dispute case is still under investigation, which will not close until June 26, Please be advised that your reservation is restricted and we are not able to issue any refundPlease conatct yor bank directly concerning the status of your disoute Once again, thank you for getting in touch about this Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your Vacation Package Request Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs we understand, you are requesting details of the amount that was not refunded from your package costThe breakdown of charges for your reservation are as follows: Air ticket reservation: $ Hotel reservation: $ ---------------------------------------------------------- Total Vacation Package Cost: $ Less: Refund, Air ticket reservation: ($424.21) ---------------------------------------------------------- Updated Vacation Package Cost: $ ====================================== We apologize; however, our system does not display a breakdown of the taxes and services fees for this package Please note that the $is for the hotel portion of your packageAs stipulated on the Contract Page we presented you prior to booking, for the hotel portion, " If you cancel your room, you will still be charged for the full reservation amount." For your reference, I have sent you a copy of your Contract PageThis will be sent through a separate email We hope you find this information helpful Sincerely, Berna A [redacted] Executive Offices

This issue has already been resolvedThe customer sent us his receipt showing three charges of $for a total of $I called [redacted] and advised him of the refundA refund request was submittedPlease consider this case closed