Stahl Construction Company

I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you are requesting a refund for the unused portion of your rentalI have reviewed your case with our rental partner and they confirmed that the car was picked up on October 11, 12:PM and returned of October 14, 09:PMThey refused to offer any refund since they claimed that for you to get a day refund, you need to return the car before October 14, 12:PM I regret to advise that we cannot issue a day refundHowever, as a one-time courtesy, we decided to refund 50% of the last day of your rentalIt would be in the amount of $ A refund request amounting to $was already submitted to our Management Team for review and approvalOnce approved, it will be credited back to the same credit card that was charged by usThe process takes few business days but once completed, you will be receiving another email from us advising the status Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, Executive Offices

Complaint: [redacted] I am rejecting this response because:Date Sent: 9/22/1:22:AM Dear Ms***,Thank you for your responseI had received the identical response, from the same human being, from the Priceline.com office in the [redacted] last month when I complained about the disgusting service and horrible, down-sized, filthy car selection at [redacted] Rental Car at [redacted] International AirportNeither service nor integrity exist at this locationI have waited on "hold" at ***, [redacted] for hours to speak to any live human being about the serious neglect at this Location, to no availI do not accept the Priceline.com response as credibleI believe that Priceline has no idea what is going on in their "Partners" [redacted] Airport location, or perhaps they do...which would be even more disgustingIt apoears that Priceline is preying on the unsuspecting consumer for rentals and upgrades to their flight(s).I look forward to speaking with you regarding our experience with ***, via Priceline.comSincerely, [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Sincerely, [redacted]

Dear Ms [redacted] , We are writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your [redacted] ticket booked under Trip Number [redacted] Upon review of your refund request we have verified that you called us previously requesting to change the date of your reservationPlease note that the reservation you purchased is non changeable, non cancelable and non-refundableThis information was provided on the contract page that you reviewed and initialed prior to bookingOnce you made an agreement with Priceline to purchase the non-refundable reservation, Priceline committed the non-refundable payment to the travel supplier based on that agreement Priceline was then contacted by your Credit Card bank advising that you chose to dispute the charge with the intent not to pay for your non-refundable purchaseOnce a credit card dispute is initiated, and the bank withdraws the funds outside the terms of the agreement, the reservation is cancelled We apologize for any inconvenience; however, we are unable unable to process a refund for your airline reservationWe apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] Dear Ms***, I am rejecting this response because:Yet again, Priceline has refused to address the basis for my complaintInstead they have misstated my complaint, set up a strawman, and responded to their own strawman instead of the actual complaintThe complaint is very simple: Priceline describes the [redacted] Place as being “downtown.” I did not select “downtown” as one of my optionsPriceline is obviously capable of describing locations accurately because some locations, for example, “ [redacted] t – [redacted] ,” correspond between the hotel description and the selection criteria, making it clear from Priceline’s description which hotels from the list are within the search criteriaThe fact that Priceline provides a misleading description for certain hotels – including the [redacted] Place, raises the specter that Priceline is intentionally misleading consumers, in violation of numerous state consumer protection lawsAt a minimum, it is negligent misrepresentation Similarly, the fact that Priceline will not even acknowledge that it provides misleading descriptions for certain hotels, but instead keeps trying to change the subject, indicates a willful blindness to its unfair and deceptive business practices – or worse, actual intent to deceive Priceline is solely responsible for the descriptions it attaches to the hotels it lists on its websiteIt provides those descriptions so consumers read the descriptions and rely on themThe descriptions serve no purpose but to inform consumersPriceline cannot, having induced reliance on the description, demand that consumers disregard the actual words that Priceline has placed on its website, and accept a hotel placement that contradicts the actual words used to describe the hotel I have requested that Priceline put me in contact with their legal department so that I may speak with someone who is capable of understanding the issue, or alternatively, to have someone from their legal department contact my husband, who is a consumer protection attorneyPriceline has not responded.Sincerely, [redacted] 3/22/ Complaint My group and I have booked a surprise bachelor party in Cancun for our dear friend, during the booking process everything was great the hotel we picked stated all-inclusive on Priceline.com in a blue bubbleWe then proceeded to book of the standard room assuming it was all inclusive as the ad statedDuring check out we confirmed the order and the flight still the ad is mentioning all-inclusive we then proceeded to bookAfter this I then called the hotel to double check if everything went through as planned, I asked the hotel to go over the amenities of their location and they told me all I had was rooms no all-inclusiveI was shocked then I asked is there any way I can cancel because we paid for an all-inclusive package thru Priceline they said noI then contacted Priceline via chat and they stated they will help us with the issue as I was put on hold while the rep "Ian" contacted the hotel for detailsIan then came back on the chat and offered me two option, option I can cancel and option I can receive 20% off the hotel for the mand then upgrade to all-inclusive when I arrive at the hotelI selected the 20% off which is fineAs Ian went to process the refund of 20% he told me he is unable to give me thatI asked why he said because the hotels policy, I then asked him but you spoke to them first then offered me the discount I would understand if you offered it first then calledI am super not pleased with this to sum it up I have to stay at a hotel for days and pay $extra per person just for all inclusiveThis is the mistake of Priceline and their advertisement, they should warn all people that some rooms may not be included for all inclusiveIf that was the case, I would not be in this predicamentThese dates are locked in with all guest we have already requested off from our jobs Desired Resolution I would like Priceline to upgrade all rooms for all inclusive free of charge, given it is their wording on their ad that drove me to this mistakeIf they want to offer me a better discount than 20% ill accept that Consumer Business Dialog

Hello Please see the response below that we have provided to our customer Thanks [redacted] *Thank you for taking the time to contact us regarding your reservation at the [redacted] Near The [redacted] *or Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you are not happy with the hotel you receivedAs I understand, you felt the star rating assigned to your hotel was not accurateThe hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Express Deal programKeep in mind that not all properties under a single chain will hold the same star level ratingWhile we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that propertyWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] [redacted] Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet Priceline's strict quality standardsUnder circumstances, your Express Deal reservation is restricted and it is not supposed to be changed or cancelled, as stipulated on your contractI have reached out to our hotel partner and they are currently allowing a one-time exceptionThey are allowing us to cancel the reservation with no penalty as long as we cancel it as soon as possibleThis option is only available until days before your chedateAfter that time we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is Monday, December 19, If you wish to proceed with the above option, please reply to this email with your decision I apologize for the inconvenience and look forward to hearing from you soonSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:The hotel rate was initially listed in USD in the website and changed to TWD on the booking process Therefore it was difficult to find the hidden costHad I been billed in USD, it would have been straight forward to compare the Priceline's price to that listed in other websites and to realize that additional tax and fees have been added to the already aftertax rate This is not fair business practice Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:To Whom it may concern,We are not satisfied with your response and/or the customer service we received The booking was not the right one for the correct airport (***) it was for [redacted] , which is no where near the airport.The bottom line is it was the wrong airport and no way for him to get from [redacted] to [redacted] Your website was very misleading as, [redacted] did select [redacted] location The reservation he got was for [redacted] (***), which again was the wrong Airport All we wanted was it to be modified so he could actually pickup the vehicle Customer service refused So we were forced to make other reservations.You would think customer service matter, regardless of what the fine print said, that this could not be changed or cancelled We called you in a timely manner after realizing this was the wrong location and it was two (2) days before the desired pickup date, so Priceline could have changed it.We are a business and will NEVER use your service again We have a business location at all airports here in [redacted] and travel frequently and not only will we never use your service we will advise others of your customer service and misleading website.IF you do not issue the refund, we will dispute it with our Business Credit Card We already contacted them the day you folks refused to modify the reservation And per our Business Credit Card Company, we have the right to refuse and dispute this, as we did not get what we purchased, which was a rental at [redacted] Airport not [redacted] and/or [redacted] ans they are not the same location and your website is and was misleading In addition I have already made a complaint with the Revdex.com and will inform them of your lame response so they can add that to the unresolved complaint that others can read about it[redacted] , on Behalf of [redacted] ***, VP/Director [redacted] , Inc[redacted] : ( [redacted] : [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Better Business Bureau, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, she/he purchased trip protection along with a non-refundable reservation and believed that trip protection would apply due to a change in plans Priceline offers a variety travel service options, including reservations that offer cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer chose to select a restricted reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected purchase as well as the trip protection coverage Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events View Description of Coverage [redacted] Trip Protection Description of Coverage can be found on the FAQ section of the priceline.com website as well as the consumer’s contract page [redacted] About Your Travel Insurance - If you have questions or concerns regarding Travel Insurance for this trip please email [redacted] at [redacted] or call toll-free [redacted] for international callers) · To request claim forms, please visit [redacted] You may also email or call [redacted] using the contact information aboveIf emailing, please include your Request Number, your name, your address, your phone number, and the type of claim form you need (e.gTrip Cancellation) We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist any further Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-17:00: Please Review Your Request Star Deluxe Hotel, [redacted] Area Which hotel will I get? Che Date: Wednesday, July 22, Check-Out Date: Thursday, July 23, Region [redacted] City Area: Market Center - [redacted] Che Time: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Business Center, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: I was never shown a map at the time of purchase, and still haven't seen the map you are referring toI never selected an area including [redacted] mall which is listed seperately on you website and if it was included on what I selected it was not clearly visibleWhy would you include hotels in a different state with "downtown [redacted] " listingsClearly deceptive marketing at the very least Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: despite their inability to provide a refund, they are still guilty of bait and switch Their claim that information about "city" rental is on the "About Airport Rental Cars" while true is misleading They should be required to list that caveat on EVERY webpage and PRIOR to making a purchase They should be required to say at point of purchase, "The buyer acknowledges that the car rental represents the nearest possible rental location, but does not guarantee that the rental office is at the airport." Or to that effect.I have contacted ***, by the way, and they have agreed to give me a refund Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this hotel reservation.We thank you for your patience while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolutionWe appreciate your patience while we continue to work to resolve your issue.Sincerely,Jenn H***Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] *or Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you felt the star rating assigned to your hotel was not accurate When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] However, I also understand that the above information does not resolve your issueI have contacted the property to discuss your concern and ***i - Front Desk Manager agreed to refund less the first night chargeI have processed the same in our end amounting to $ Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days Thank you for your patience while we resolved your issue, and I hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I have received two separate emails from Priceline showing how ridiculous the business practices areThe first email was at 1:stating we were to get a refund of 252.84, the second email at 4:s*s we are to get a refund of I have forwarded these emails so you can see that the issue is still not resolved and I still do not know what our refund amount is Sincerely, [redacted] ***

Dear Ms [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe apologize for any delays in providing a resolution to your request for a refund on this reservation that was booked for the incorrect datesPlease be advised that we will have to wait until your dispute fully closes on September 6, before we could provide a decision to your requestRest assured that we are working actively to resolve your issue and you can expect to hear from us again after September 6, with the resolution to your concern I appreciate your patience while we continue to work to resolve your issue Sincerely, [redacted] Executive Offices

Our record indicates the following refund was issued.Hotel Confirmation Number: 29882432Amount Refunded: $

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionOur credit card chargeback team has determined that the consumer disputed the purchase via his/her credit card issuing bank and received funds back through the disputeThe consumer must contact [redacted] directly for any further assistanceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices

HiPlease see our response to the customer below D [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Richmond Oceanfront Hotel under Trip Number [redacted] I am writing to let you know that we have received your Better Business Bureau complaint in our Executive OfficesWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, dcor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and we have contacted the appropriate people at the hotel to share your concernsHowever, the hotel advised that they are unable to offer any refundsWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] ***In addition, we were unable to find any issues with our system and our records indicate that you were presented with a confirmation page and sent a confirmation email indicating that your initial request was confirmed prior to your submission of your second requestTherefore, we regret to advise you that we are unable to fulfill your request for a refundWe are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceSince airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departureWe recommend that you arrive at the airport a minimum of minutes in advance of departure for domestic flights, and at least hours in advance of departure for international flightsI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

[redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We apologize for the confusionWe appreciate your feedback and noted this on our records as we continue to improve our service and avoid further confusion Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe hotel name is revealed after purchase and we did not guarantee that the hotel you will receive will have a poolThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms Since we are unable to change any part of the reservation, as a one-time exception, we have canceled this booking and your refund has been processedA refund for $was issued today, April 6, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, [redacted] Executive Offices