Stahl Construction Company

Attached hereto is a copy of the consumer’s contract page indicating
that the consumer selected a hotel reservation with the following amenities:
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Guaranteed Amenities:
Indoor or Outdoor Pool, Fitness Center, Free Internet
Free Breakfast and free parking are not listed or offered for the
selected reservation
Sincerely,
ND’***
Executive Offices
This checkout page for trip number
*** was submitted on 2016-03-11:22:
Please
Review Your Request
Star Upscale Hotel, Williams
Area
Which hotel will I get?
CheDate:
Saturday, May 7,
Check-Out Date:
Monday, May 9,
Region
*** *** * *** **
City Area:
Williams
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ***
Room 2:
*** ***
Room 3:
*** ***
Number of Rooms:
Guaranteed
Amenities:
Indoor or Outdoor
Pool, Fitness Center, Free Internet
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
*Prices are in US dollars
SHAPE \* MERGEFORMAT
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thanksI prefer to travel without Trip Protection
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on
the confirmed chedate onlyIf you do not cheon the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund
If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requestedPlease note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requestedThe hotel that is selected may or may
not be one that you have seen during a hotel search on pricelineAny sorting
or filtering options previously used will not apply to this Name Your Own
Price requestPriceline will immediately charge your credit card the total
cost of your stayRooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowedIf your offer is not
accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total
cost of your stayRooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowedIf your offer is not
accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and credit card
at check-inThe credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel
to the customer at checkoutThese charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives
I have read, accept and agree to
abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** *** ***

Roman">Our record indicates that a full refund in the amount of $back to
the same card that was used to place the request

ear *** ***
We are contacting you today regarding your vacation package
reservation booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
were relocated to
another hotel and you would like to be refunded for the
reservationWe apologize for any inconvenience this may have caused
We checked our records and verified that you were
relocated to the *** *** *** - All Inclusive because the original
hotel was unable to accommodate you for your reservationAs an apology for the
inconvenience, we processed a refund in the amount of USD for your
reservationWe processed a one night refund for each room for a total of
nightsYour refund will be processed by our system within one business day and
your bank will post the refund back to your accountBank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few daysWe apologize; however, we will be unable to
refund your reservation in full
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Complaint: ***
I am rejecting this response because:I just wanted to share with you what my last weeks have been like since Priceline made their final decision on February 11, 2016, about my $airline ticket, that they would still honored 2- 18- P/C to Priceline but, they did not get the new information after a week's time. 2- 19- P/C to Priceline got their email address, they quoted me the price of $for a new ticket, made an appointment to talk again on Monday, 2/22/16, 4:- 5:00. 2- 20- Priceline called me, told me the price for a new ticket was $650.20 2- 21- Priceline called me, told me the price for a new ticket was $659.20 2- 22- No phone call from Priceline I need your professional opinion if I have any other options open for a resolution from Priceline? I am willing to pay the $penalty for re-booking but no more money, since tickets are cheaper now ( it was interesting that my email address has been blocked from Priceline when I did a price comparison to the other airline ticket agencies)
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
1) The cancellation policy quoted by Priceline was not apparent when I made the reservationIn fact the reservation confirmation states "Flexible Cancellation". 2) The statement that "Priceline doesn't charge you a change or cancellation fee" is deceptiveThe *** *** Hartford cancellation policy is:Cancellation Policy: Cancel before 4PM hotel time on to avoid a charge.Therefore it appears Priceline is pocketing the first night charge.The hotel has "Best Value" rate that cannot be cancelled Obviously that is not the rate I purchased as there is no 3-day leeway referred to by Priceline.These discrepancies demonstrate poor business practices and I would caution anyone against using their services
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: To whom it may concern, The problem with your response is that your website leads the consumer to believe that certain hotel prices do (and is clearly indicated in the checkout page, stating that "x" amount of USD will be charged per day for a pet fee upon arrival), and certain hotel prices do not charge a "pet fee" (ie: not mentioned in the checkout page, nor mentioned in the dialog box) even though the hotels are listed under the same discounted category in the "Express Deals, leading the consumer to believe that there is "NOT" a charge for certain hotels, and there is a charged for some"). So a consumer is lead to believe that because some hotels disclose a fee and some don't (under the same booking category of "Express Deals"), that "incidentals" are other services eg: room service, etc. If that is not incredibly misleading enough, what you are suggesting is that the pet fee is covered under the "incidental" category which a consumer has no reasonable access to to estimate what the fee (or weight restrictions for that matter) could possibly be because the hotel itself is not disclosed until the purchase has been made, thus allowing a guest to arrive and either be turned away for having a pet that does not fall into their acceptable weight restrictions or charged an unexpected and/or an unreasonable fee, both of which the consumer would have zero indication of given the misleading information of your website. I am not satisfied with your reply. I expect a refund. I will pursue all options including but not limited to media and or attorney general to seek resolution. I have video of the process. I am an educated adult and your website is misleading!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the reservation clearly states the room I reserved and should have received accommodates guestWhere as the room I received and the documentation provided only accomodates guest max.
Sincerely,
*** ***

From: *** *** *** *** Sent: Friday, December 08, 11:PM To: Revdex.com *** Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint *** This is resolved! Thank youI didn't see how to update this in the my dispute! Thanks!

Dear *** ***
* Thank you for taking the time to contact us We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encountered in submitting a requestWe understand you are requesting for a
compensation because your attempts to book an airline reservation got rejectedWe reviewed your requests and verified it was rejected and your credit card has not been chargedPrices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotionFor these reasons, the prices quoted for the dates you entered could differAlso it's possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availabilityThe requests are not confirmed until successfully bookedYou can try to resubmit the request; however, it will depend on constantly changing inventory and availabilityWe apologize, we are unable to issue any compensations or refunds Thank you for your time and we hope you find this information helpful Sincerely, *** *** Executive Offices

I am writing you today regarding your hotel reservation at the *** *** *** *** under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe understand that you are concerned about your upcoming
hotel accommodationsWe evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel We care about your experience and the accommodations the hotel will provideWhile placing your request, you agreed to accept any star or higher star hotel within the area you selectedYour hotel does have a star star ratingOur competitors also rate this hotel as follows: *
*** * * ***
*** * * ***
*** * * ***
*** * * *** All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our siteWhile you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property will meet your expectations During the booking process, we also stated that the reservation holder is required to present a valid photo ID and credit card at chefor incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and depositsWhen you agreed to submit the request, it indicated to us that you accepted this conditionUnder circumstances, we are unable to cover or waive your parking feesHowever, we are considering to make a one-time exception to reimburse your $per night parking fee ($total) as goodwill gestureOnce you have completed your stay, you may respond to this email and attach a copy of your hotel receipt showing the parking fee so we can process the reimbursement Thanks for choosing us for your travel needsI hope you enjoy your trip! Please feel free to respond to this email if you have any questions Sincerely, *** *** Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As we understand, the hotel charged your card for room and tax which happens to be the rate we paid them, and you are now requesting for a refund of the difference of what you paid us
and the rate provided to us by the hotel. We apologize if you are disappointed with the difference in ratesOur hotel partner disclosed a rate to you that is not available to the general publicJust like every other business, we receive reduced rates because we sell in large volumeIf you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitabilityHowever, as a gesture of goodwill, we came to a decision to provide the refund you are requesting. Your refund has been processedA refund for $(Priceline rate $- $Hotel rate) was processed today, January 23, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The *** *** *** *** *** informed Priceline that the guest stayed at the property as booked

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that that you
have issues with this hotel reservation We apologize for the confusionPrices are constantly changing depending upon availability and travel dateThe rate of $was the price of the cheapest room that the hotel has for the dates of your reservationThe room type that you've selected, Side Double Studio Non-View Ns - Non-Refundable, has a different rateWe are unable to honor the $a night rate that you saw since it was for a different room type, which you did not select/book We are sorry we did not provide you the answers you were looking for and I hope that you find this information helpful. Sincerely, *** *** Executive Offices

We are contacting you today regarding your attempt to book an airline reservation on our website for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize that your attempt to book an airline
ticket with us was rejected and the pending amount stays in your accountAs part of the request process, we authorize the card through our system before booking with the airline to determine if the bank will accept the chargeBecause the request was not accepted, there was no chargeDepending on the bank, authorizations are removed within - business days If you still show the pending amount after business days, please call our Travel Services line at *** during business hours so we can have a conference call with your bank Thank you, *** , for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Warm Regards, *** *** Executive Offices

Dear Ms***,
We are contacting you today regarding your *** *** ticket booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you would
like
to change your airline ticket travel datesUpon careful review of your
reservation we have verified that the dates requested at the time of booking
was for July 23- 29, This information was provided on the contract page
that you reviewed and initialed prior to bookingOur ability to assist you is
dependent upon the airline policyIf you are interested in exchanging your reservation
for future travel in accordance with the fare rules and restrictions, don't
forget to call before your current scheduled departure date, which is Thursday,
July 23, 2015; at 7:PMPlease note, changes or cancellations are not permitted after
this timeFor your reference, we sent a copy of your contract page in a
separate emailWe apologize for the inconvenience and we thank you for your
time
Sincerely,
*** ***
Executive Offices

Dear MrA***,
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** ***, Las Vegas u***r Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We u***rstand your
request for a refund since you were advised when you attempted to check in at
the hotel that your reservation was cancelledWe also u***rstand that the
reason you filed a dispute is because your request for a price adjustment was
denied when you found a deal on our site for a lower rate
Our system automatically cancelled the reservation once
the dispute was initiatedDuring the booking process, we indicated that the
reservation cannot be ref*dOur records indicate that your request for a
price adjustment was denied because the lower rate you found does not show the
name of the hotelIn order to be eligible for our Best Price Guarantee, we
should be able to verify that the lower rate is for the same exact itinerary, including
the hotelWe have contacted the *** *** ***, Las Vegas again to
determine if they are willing to reconsider providing a refund; however, they
reiterated that the reservation is non-refundable
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Nico T***
Executive Offices

Thank you for contacting us regarding your reservation with the *** *** *** *** *** *** Area for Trip Number *** We are writing to let you know that we have received your concern in our Executive Offices We have reviewed your reservation in our system and
prior to purchase we indicated on your contract that all rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline We have contacted the Rodeway Inn *** *** *** *** Area and they have advised that you were considered as a no showWhen you missed your scheduled check in, the hotel will consider you a no show and will release your room, this is a standard procedure and even if your reservation was booked directly with the hotel or a different travel company, your reservation will still be non-refundable We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you
have issues with this airline
reservation
Our records indicate that your issue has already been
resolved by one of our representativesThe rate you purchased is
non-changeable, non-cancelable and non-refundableNo option to select the
specific flight is provided for this type of reservationThe specific flight
time will only be revealed after bookingThe flight that you will depart
between 6am-10pmIf we find an airline that accepts your price, we'll
immediately purchase your tickets using the payment information you provided
This information was presented to you prior to purchase when you were asked to
review your reservation, including the terms associated with cancellations or
changesWhen you purchased your reservation, you agreed to those terms
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of
your reservation.
Please note that as a one-time exception, MrEthan Kim's
ticket was canceled and a refund of $354.77, which is net of the cancellation
and processing fees, was issued on March 31,
I hope you find my reply helpful and we thank you for
your time
Sincerely,
Jenn H***
Executive Offices

Please see the response we have sent to our customer below.... *** *** *** Thank you for taking the time to contact us regarding the refund your hotel reservations at the *** *** for Trip Number* *** and *** We apologize for the inconvenience you
experienced in booking your reservations with one of our affiliatesWe have documented this concern and share your feedback to the appropriate departmentFeedback such as yours greatly assists us in improving both our and the affiliate's standards. After careful review of your concern, we found that we can process a full refund of your reservations We have forwarded a request to our Accounting Department to process your refundTwo separate check refund was requested, one for each of your reservations, amounting to USD eachThe request will go through a review process which normally takes 10-business daysYou will receive a system generated email once the request process has been completed. Thank you for giving us the opportunity to assist you and hope you find this information helpful. Sincerely, *** ***Executive Offices