Stanley Warranty

[redacted]
I am rejecting this response because: Stanley Warranty is only saying they...

are assigning a supervisor to look into this matter. I need the supervisor's decision how he or she will resolve this complaint. Just letting me know a supervisor is looking into this matter does not resolve my complaint. Please respond to me Stanley's company decision. I have paid $*50 to join Stanley on July 25, 201*. I e-mailed them to cancel my membership on 9/6/1*. They should reimburse $350 to me, not $15 as they have proposed to me.

It is all a lie.  Fact #1  We are not so stupid as to disconnect our washer, then tell them it doesn't work and ask them to come out and reconnect it.  Fact #2   I would never threaten anyone with a gun. I told them that I would find another way to resolve this issue if they didn't send someone.  And HE said, "What are you going to do?  Come over and shoot me?"  I told him NO, I would get a lawyer.Fact #3  My wife did not call the next day and apologize since there was nothing to apologize for!And if they cancelled our policy early, we were never notified.  We never heard anything from them.  What he said in Fact 2 and 3 was after we called them MANY times and they always promised to have someone call us within 24 hours and make an appointment.  But no one ever called.
Regards,
[redacted]

Hello I just want to ask what happened with the money that Stanley warranty  company was sopose  to refund me I never got the money from them to this day and when I called Revdex.com they said the case has been resolved I just want to say that I still did not receive any money from them pls if u can advice me what to do next thank you [redacted]

Dear Revdex.com,[redacted] purchase a Gold Plan monthly contract for 1 year on 02-21-2015. We gave [redacted] 30 days to read review and understand her terms and conditions and on 03-23-2015 she decided to keep her new policy.On 07-24-2015 [redacted] entered a claim for her Clothes washer brand name...

Maytag. She stated in the description (Water leaks from front when clothes are in spin cycle) Stanley customer service reached out and explained to [redacted] as per her terms and conditions we only cover electrical and mechanical failures. The problem [redacted] was having was a leak and again we explained as per her terms and conditions leaks are not covered.[redacted] lashed out and stated if we do not repair her clothes washer she wants her account cancelled. One of Stanley's cancellations managers spoke to [redacted] and explained if in the event she had her mind set on cancelling her account it would be cancelled as per terms and conditions. Which means she would have to pay the early termination fee.[redacted] stated she would think about it and call Stanley back thats the last time we have heard from her. [redacted] he now over 100 days past due and her account was sent to collections for the past due balance totaling $329.97.Stanley respectfully ask the NJ Revdex.com to close this complaint since all Stanley did was follow there terms and conditions.

Complaint: [redacted]
I am rejecting this response because: I dont think they have solved the...

issue with this responds I have tried contacted them they need to contact me to resolve this issue with a refund of service they should have paid I have been waiting for seven months for a responds for the oldest issue  ...thank you....
Regards,
[redacted]

Dear Revdex.com,Stanley will be standing by the original response.  [redacted] will be moved to collections for his outstanding balance owed of $299.98. Stanley respectfully ask's for the NJ Revdex.com to close this complaint  Respectfully resolutions department

Dear Revdex.com,[redacted] left out a few facts there are very important.  Fact 1 he entered a claim originally and stated these words and I quote the washer is not turning on and cannot unlock the door whirlpool front loader is disconnected from the power out let please send some one to...

reconnect it.Fact 2 When one of Stanley's service reps reached out and explained we only cover electrical and mechanical failures and a disconnected power plug is not a failure He Stated if you dont come reconnect my washer I will come to your off with my (gun).Fact 3 [redacted]'s wife called in the next day and  spoke with one of our compliance officer and apologized for what [redacted] said. It was explained to Miss. [redacted] that it was not as simple as just saying you were sorry and it will go away THIS was a very serious threat and there policy has been cancelled for the last 25 days the had left on the contract.Stanley respectfully ask the Revdex.com to close this complaint since as you can tell we were not at fault for [redacted] actions.

Dear Revdex.com,[redacted] is providing misleading information. Stanley declined her ice maker claim because she did not have the coverage. [redacted] is not owed anything by Stanley and has expired on 07/15/2015. She spoke with a rep and told him she would consider renewing her account but she...

did not. Respectfully resolutions Department

Dear Revdex.com,The statements made by [redacted] are false. Stanley has reviewed all the recordings and concluded that Veronica has only reached out to billing one time after her account became past due 60 days in June of 2015. [redacted] stated she wanted to cancel her policy but did...

not want to pay her outstanding balance plus cancellation fees. The complete amount due now is $563.00 and this includes the cancellation fee. Stanley respectfully ask's The NJ Revdex.com to close out this complaint since we were not in the wrong [redacted] was and we are now going to be sending her to collections. Respectfully Resolutions Department

Dear Revdex.com,[redacted] authorized Stanley Warranty to charge the renewal of his home warranty. It was charged the same day [redacted] gave the sales rep permission and provided his banking info. When [redacted] called in to cancel the renewal it was December 2,2015. We informed [redacted] its not...

an issue we have cancelled his account and issued the refund. The check will be placed in the mail on Monday 12/28/2015, Stanley can only follow protocol. The most Stanley can do at this point is shorten the refund period from 45 days to 30. Stanley would like to respectfully remind the Revdex.com and [redacted] Stanley has not done anything wrong and this information was disclosed to Mr.[redacted]. Respectfully

Complaint: [redacted]
I am rejecting this response because:
I cancel 1 day before my 30 day and was told I cant get my refund back and was told I couldn't cancel they will still charge my charge every month, so I cancel my card on file with them
R gards,
[redacted]

I am rejecting this response because:
Stanley did not address my complaint at all, which I will repeat here:1. They did not deliver on my current request for repair: A) they "scheduled" a service appointment that was a no-show; B) when I called them about the no-show (a few weeks ago, when I was still able to reach them via their phone #), they gave me the number for the service provider, which turned out to be a non-functioning phone #. C) since then, no one is picking up Stanley's phone-- so I've not been able to reach them for weeks now. All this is for a "current" service request.2. Even while I was able to get services from them (a few months ago), it always took "great effort": spending for hours to get thru their phone, no-show appointments, staff giving out email address that are not responded to, etc. In summary, the first few months after I purchased the 1-year warranty, Stanley made a concerted to avoid service requests, which I barely managed to work thru. But recently, they simply stopped servicing requests at all.

Dear Revdex.com,Stanley will be sending a check for $50.00 to [redacted] on the first week of the New year. Respectfully Resolutions Department

Dear Revdex.com, [redacted] purchased a Silver Monthly plan for $61.99 not $900.00 as he stated And so we may remind  [redacted] the reason he never received the reimbursement allowance was because he disputed his monthly payments. Respectfully there in nothing to resolve on this...

complaint.  [redacted] took it upon him self to dispute and refund him self. Respectfully Resolutions Department

Dear Revdex.com,[redacted] entered a claim for his Amana Kitchen Refrigerator on 05/04/2015, he stated there was ice build up and it would leak on the floor. Stanley informed [redacted] this is a non covered item and he insisted that Stanley send out a tech to diagnose the issue which...

we did. Tech stated there was a clog and a leak causing the water that leaked out to turn into ice. Stanley informed [redacted] this is a non covered claim and he is more then welcome to use the vendor that was in his home for repairs and he would have to pay him directly. We explained once again to [redacted] our policy only covers electrical and mechanical failures, clogs and leaks are not covered.[redacted] stated he would call back later and speak with service and when he did call he stated he wanted to cancel his policy. Stanley explained if he would cancel his account he would have to pay the termination fee. Stanley waived the termination fee and just charged him $48.99 for the month of May's payment he agreed and we cancelled his account.Stanley respectfully ask's the NJ Revdex.com to close this complaint since we have already accommodated this customer.Respectfully Resolutions Department

From: [redacted] [mailto:[redacted]] Sent: Wednesday, March 30, 2016 5:11 PMTo: [redacted]Subject: it is resolved This is to inform you that my complaint against Stanley warranty has been resolved. Thank youH[redacted]

Dear Revdex.com,Arlene Marentic cancelled the warranty the minute they disputed the home warranty payment made to Stanley. There is nothing to resolve. Respectfully Resolutions Department

Dear Revdex.com, [redacted] purchase a Gold Plan from an online sales agent on August 08, 2014 he personally selected the plan he bought and did not speak to a sales agent. On September 08,2014 [redacted] entered a claim for A Maytag ice maker, we informed Mr Patterson the policy he...

purchased does not cover ice maker. He asked if he may add on the coverage and Stanley allowed him to do so. Customer service explained to [redacted] that even if he adds on the coverage for the ice maker this claim will be closed and declined. Stanley explained to Mr [redacted] he will have 30 days to fix the ice maker problem and send in proof of repair or we will not be able to cover any future failures on this ice maker. To Stanley's surprise on October 16,2014 we were informed by [redacted] credit card company that he called them and stated he never authorized Stanley to charge any money to his account and has never heard of us.This complaint is more proof of Mr.[redacted] trying to pull a fast one over Stanley. Then on Feb 23,2015 [redacted] entered a claim for his Furnace Stanley customer service reached out and explained to [redacted] his account is in collections for compliance failures of his terms and conditions and could not service him do to his bank charging his account back.Stanley Respectfully ask the Revdex.com to close this complaint since we have not done anything wrong we only followed our terms and conditions.Thank you Resolutions department

Tell us why here...Dear Revdex.com,A supervisor has been assigned to this account. Customer may contact [redacted]for faster response time.Thank you for contacting Stanley Resolution Team

Dear Revdex.com,Stanley will be standing by there original response.  We have all the evidence proving that all the so called facts on the response from [redacted] are false and made up. [redacted] is cancelled for non renewal and his attorney can email [redacted]  Stanley respectfully asks THE NJ Revdex.com to close out this complaint  Thank you