Stanley Warranty

Dear Revdex.com,The offered was turned down by this past customer and we will not be sending out any form of reimbursement that was offered back on 12/30/2014. The offer expired the second the account was cancelled and the amount was turned down by *** ***. Respectfully Resolutions Department

Dear Revdex.com,*** *** entered this complaint a few hours after his claim was declined. *** *** entered a claim for a leaking toilet tank and was informed that he needs to add on toilet tanks coverage before we can service his claim. Stanley respectfully reminds ***
*** that we can only act upon our terms and conditions and when something is not covered we can not change our terms. Respectfully Resolutions Department

Dear Revdex.com,*** *** purchased an extended auto warranty on 02/22/that became active on 03/22/She called in wanting to cancel days after the day grace period she was instructed on how she can cancel and she never did.Stanley's terms and conditions clearly state's if the agreement
is cancelled before the day grace period then *** *** would have got a full refundStanley's terms explain on the day she is no longer entitled for any type of refund for her down payment and she would have to pay a cancellation fee. This account is in collections the only offer Stanley will give is to remove this account from collections and dismiss all past due monies owed to Stanley. Respectfully resolutions Department

Dear Revdex.com,Stanley has already cancelled this contract and officially made a check for *** on Jan Payment will be mailed out Friday with the rest of the customer payments. Respectfully Resolutions Department

Complaint: ***
I am rejecting this
response because: I was never sent the $in spite of repeated follow ups.Please have them provide a check ## for the $they offeredIt was never sent and there is no good reason for anyone to reject $- I would accept anything if it was offered.There is no way a customer would renew his policy with two claims still open and no payment made.This company has unethical business practices where customer service representatives trick customers by saying they will get back to them and they never doCustomers with children cannot wait for months (in my case, years) for their critical appliances to be fixed
Regards,
*** ***

Dear Revdex.com,*** *** entered a claim on 07/15/and then called Customer service and stated I just entered a claim why isn't a vendor in my home yet to repair my dryer? Stanley informed *** *** as per her terms and conditions it takes 24-hours for all claims to post in our system and
then we can set up a vendor to go out and service her dryer*** *** stated to the representative to cancel her claim since she felt she did not need to wait that long for service. *** *** then called on 09/10/and asked for her policy to be cancelled and requested a full refund of her policyStanley explained we can cancel your account but it would only be a pro-rated refund from what she has paid.*** *** paid $for the policy not $the break down of the cancellation attachedShe owes Stanley $which we have voided outStanley respectfully ask's the NJ Revdex.com to close this complaint.Respectfully Resolutions Department

Dear Revdex.com,Stanley would like to offer an Apology *** *** and also offer an extra % off on the renewal of the policy. Respectfully Resolutions Department

Complaint: ***
I am rejecting this response because: I always paid my bill on time until this company refused to provide the services their insurance plan is supposed to offerDue to the slow response to this claim, I sent a letter to the Attorney General, who has been assisting with this issueThe Attorney General has informed me that Stanley is a fraudulent company, and that the office will stay in touch with me as the case proceedsI will not agree to close this case until all money due to me from Stanley has been paid
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Stanley is lying 100% - they never set any appointments and did not try to resolve any issuesIn fact they stole my money and never delivered any insurance that they claimThey are a company and even their office in NJ does not exist.I am surprised that they are allowed to do any business and continue to cheat their customers in the United States !!!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have listed below the start of this home warranty incident as 1/17/2015, the actual service call was done on 1/19/where I was told to replace the dishwasher and they would reimburse. My first inquiry for reimbursement was on 1/25/which is days from start to end of this warranty incident. I have never been reimbursed which I consider theft. Please post my article to all readers of Revdex.com website...This company is a total fraud. EMAIL below sent 01/25/by *** *** *** to Stanley Home Warranty:The technician you sent out deemed the Dishwasher not
repairable so I have replaced it with a new one (cost $260.00)…please see
attached invoice as proof of purchase. Please send the agreed
replacement amount of $payable to:*** *** *** *** *** *** ***
*** ** ***Any questions, please feel free to call me at *** or
email: ***Thank you…***From: *** [mailto:***] Sent: Saturday, January 17, 11:AMTo: ***, *** BSubject: IMPORTANT: Appointment Notification From Stanley Safe ClubStanley Safe ClubThis is a notification regarding
your Stanley Safe Club Warranty Policy.Priority: Urgent Dear *** *** ,This communication will confirm that, Stanley
Safe Club Warranty Administrator reviewed your service request issue
for Dishwasher at address *** *** *** *** *** and set up an appointment on 2015-01-19 for a
technician Authorized Appliance Repair Company to come
out and diagnose the Dishwasher as per the Terms and
Conditions of your Agreement, Policy Number ***You will recieve
a notification via telephone or email with the appointment date and
time within twenty four hoursReference number for your request
is ***. If you have any further questions regarding the
details of your request or a better understanding of the process,
please contact the Claims Department at *** and speak to a
claims adjuster.Please note, if the benefit is a
NON-COVERED repair, you will be responsible for 100% of ALL CHARGES
including parts, labor and service fee that the technicians will
accessThe TOTAL AMOUNT will be charged to YOUR ACCOUNT on file.This communication does not
constitute an approved claim nor a guarantee of payment for your
repairAll Claims and authorizations for any work must be provided in
writing by Stanley Safe Club.Thank you for choosing Stanley Safe ClubStanley Safe Club Claims TeamStanley Safe Club * *** *** *** * *** *** * *** *** * ** ***Telephone Toll Free *** Fax ***Email : ***I have another complaint where Stanley did not reimburse and REFUSED to service in a timely manner. Another trick they use NOT TO PAY. Please see details below. This reimbursement was also requested within the day period and STANLEY refuses to pay after inquiries. See proof below:EMAIL below sent 01/23/by *** *** *** to Stanley Home Warranty:As requested I am resending this reimbursement request to *** Please reimburse to:*** *** *** * *** *** *** ***
*** ** ***If you still have questions on this item, please call me at *** or email: ***Thank You.From: ***, *** B Sent: Saturday, January 03, 8:PMTo: '***'Subject: RE: IMPORTANT: Appointment Notification From Stanley Safe Club
- IMPORTANT UPDATEThe motherboard “reset” did not solve the issue so I had
to have the motherboard replaced. Today I paid an additional
$610…please see the invoices which are attached. This heating
system was fixed on 1/3/2015…please cancel your 1/7/service
call. However, please reimburse a total of $which was
the cost to fix this issue which is under Stanley Home Warranty.Please reimburse to:*** *** *** *** *** *** ***
*** ** ***If any questions, please feel free to call me at
***…Thank You.From: ***, *** B Sent: Tuesday, December 30, 7:PMTo: '***Subject: RE: IMPORTANT: Appointment Notification From Stanley Safe ClubI had the heating system fixed by my contractor (cost was $150)
as your firm setup a “so called” appointment for 1/7/which is not
acceptable with a no-heat circumstance. What kind of warranty
company are you? Terrible, that is all I can sayI expect reimbursement for this in a check for $made payable
to: *** *** *** *** *** *** ***
*** ** ***Please confirm with the check # which is assigned to this and
when I can anticipate payment. ***From: ***, *** B Sent: Tuesday, December 30, 3:PMTo: '***Subject: RE: IMPORTANT: Appointment Notification From Stanley Safe ClubImportance: HighThis is an emergency. The warranty property below
has no heat and currently it is winter. This call was originally entered
into your claims systems on 12/27/and I have been trying to contact
someone for immediate assistance. Please call me at
*** so we can arrange for immediate service.If no one contacts me by 4pm Phoenix time today I will assume
that you can not get a serviceman out to this location in a proper timeframe
and StanleySafe Club will be reimbursing me for the service call. Thank You…*** ***From: *** [mailto:***] Sent: Tuesday, December 30, 1:PMTo: ***, *** BSubject: IMPORTANT: Appointment Notification From Stanley Safe ClubStanley Safe ClubThis is a notification regarding
your Stanley Safe Club Warranty Policy.Priority: Urgent Dear *** *** ,This communication will confirm that, Stanley
Safe Club Warranty Administrator reviewed your service request issue
for Heating System at address *** *** *** *** *** and set up an appointment on 2015-01-07 for a
technician Authorized Appliance Repair Company to come
out and diagnose the Heating System as per the Terms and
Conditions of your Agreement, Policy Number ***You will
recieve a notification via telephone or email with the appointment date
and time within twenty four hoursReference number for your request
is ***. If you have any further questions regarding the
details of your request or a better understanding of the process,
please contact the Claims Department at *** and speak to a
claims adjuster.Please note, if the benefit is a
NON-COVERED repair, you will be responsible for 100% of ALL CHARGES
including parts, labor and service fee that the technicians will
accessThe TOTAL AMOUNT will be charged to YOUR ACCOUNT on file.This communication does not
constitute an approved claim nor a guarantee of payment for your
repairAll Claims and authorizations for any work must be provided in
writing by Stanley Safe Club.Thank you for choosing Stanley Safe Club***Stanley Safe Club Claims Team
Regards,
*** ***

Dear Revdex.com,This customers claim has been approved for $180.00.Check#*** is being mailed out Monday 2/23/2015.Thank you for Contacting Stanley Resolution Team

Complaint: ***
I am rejecting this response because: My account was active and I waited months before I Canceled my policyIt would not make sense to anyone to renew the policy if two of my following claims were not paid:Refrigerator- waited months with a broken fridge for someone to come take a lookWater heater - waited weeks with a broken water heater in NJ winter with no resolution.I had no choice but to cancel the policy.I can provide as much detail on the above claims as you needNot a single dollar has been paid while the policy was active
Regards,
*** ***

Dear Revdex.com,Stanley will go ahead and cancel *** *** Month To month policy and as a courtesy Stanley will void the past due amount that is on file since August of 2015. *** is fully cancelled and will not have to face any collection fees. Stanley respectfully ask the NJ Revdex.com
for this complaint to be closed Thank you resolutions department

Dear Revdex.com,A supervisor has been assigned to this accountCustomer may contact *** for faster response time.Thank you for contacting Stanley Resolution Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: First of all, this is for me,
not my momThe reason they have so much trouble getting that straight, is because they offered us a deal if we purchased the policies for both our houses togetherMy mom used her credit card and I gave her the cashThey were supposed to have fixed that numerous times, but couldn't even get that right.I was never offered a refundIn fact I was REPEATEDLY told I was getting a check...that they were putting a "rush" on it. Then they called and tried to get me to renew! When I told them they weren't checking their accounts, or they'd see they owe me money, but hadn't paid me yet, they said they would put the money they owe me towards another year contractWHY would I renew, when I've had such lousy service.The contract they gave me never said there was an age issue on of the pump, or any other item I could seeThat's the point of a home warranty, they are there in case you have troubleThey didn't even have to replace anything, there was a simple valve fixThey owe me $500, but said forget itWhy would anyone turn down money owed themThis is just awful! Look how long it's been! There are multiple complaints online about themThey shouldn't be allowed to do business, if they won't do it right.I'd appreciate any help you could be.Thank you!*** ***
Regards,
Mary Brown

Dear Revdex.com,Stanley give all customers a time period of days to send in invoices for any such reimbursement or they will be knoll and void*** *** sent the invoices days to lateHe was informed that he was past the dead line and he stated he will contact the NJ Revdex.comStanley can only
follow there terms and conditions Respectfully resolutions department

Dear Revdex.com,*** *** had an Extended warranty for his Ford Expedition that was purchased on August *** *** entered his first claim for a transfer case when informed that his transfer case was not covered under the policy he purchased he became uncomfortable with the response and
asked to cancel his policy. Respectfully Stanley will like to inform the NJ Revdex.com that we are not sure about the statement given by *** *** about someone in Stanley telling him that they are able to trouble shoot his car over the phoneWe have searched in all of our notes and all of the recorded conversations with *** *** and not once was that statement made by any Stanley personnel.*** *** cancelled his extended warranty and has a past due balance that will soon be moved to collectionsStanley will cancel out *** *** balance that is owed and not send his account to collections as a one time courtesy no other action will be made by Stanley.Stanley respectfully request this complaint be closed since there is a lot of misleading information.Respectfully Resolutions Department

Dear Revdex.com,*** *** has left out very important facts about his complaint about StanleyOn 05/26/he entered a claim (see attached) he stated Toilet is leaking at the base each time it is flushedAlso shower drain right next to toilet stops up every now and thenStrong sewage smell
in bathroomI am assuming all related.When Stanley Service reached explained to *** *** that his policy only covers interior plumbing and his issue as its stated in his claim is Toilet is leaking at the base each time it is flushedAlso shower drain right next to toilet stops up every now and then which is not covered he understood and cancelled the claim.Then on 06/09/surprisingly Stanley was informed by Visa that *** *** has called them and stated he does not recognize Stanley warranty and did not know why we charged him $on his card. Stanley respectfully ask's the NJ Revdex.com to close this complaint since *** *** fraudulently cancelled his account and has been moved to collections. Respectfully Resolutions Department

Complaint: ***
I am rejecting this response because: They never bothered to follow up with me to communicate ANYTHING despite my numerous efforts to contact them. Zero follow up or response from them, had this been a real emergency they would have totally wasted the consumer's time by their lack of follow up and response. Terrible supplier - don't sign up with them - buyer beware.
Regards,
*** ***