Stanley Warranty

Complaint: [redacted]
I am rejecting this response because It is filled with inaccurate information and as per my recent email to you the matter remains the same.  Also I am a female.
Regards,
[redacted]

Dear Revdex.com,Stanley will issue another check for [redacted] for the pro-rated amount of $149.63. This check will require a signature from Bhavesh Vedawala. Respectfully Resolutions department

[redacted] purchased our Gold Plan on May 07,2014 and was given 30 days to read, review, and understand her Stanley Safe club membership. We offer a 30 day money back for customers who decide our policy is not a good fit for there home. On June 06,2014 [redacted] decided to keep...

her policy. We covered the  Mesa Arizona home for a full year as well we gave [redacted] one extra month for renewal purposes. Our records indicate that Ms.[redacted] decided not to renew her policy as of September 09,2015. Ms.[redacted]s's home was covered for a total of 13 months by Stanley regardless of the fact she never had any failures in the home.  We don't show any records of communication between Stanley and [redacted] after she stated she will not renew her home warranty with Stanley. For any issues or inconveniences Stanley would be willing to offer an additional discount for Ms.[redacted] in the event she would to change her mind about the renewal, but unfortunately services were rendered and there is no refund due at this moment.Thank you Resolutions Department

Dear Revdex.com,[redacted] entered a claim for her ac in Late July we sent out a vendor to diagnose her ac on August 07,2015 Please view attached print screen. Tech diagnosed that  [redacted]'s ac system was very filthy and has not be properly maintained for several months. Please view attached...

print screen. Vendor also stated that this ac unit was improperly installed because it had loose wiring that was just falling off. We approved the repairs to be done and paid the Vendor $314.00 for the repair of the faulty installation by the original installer not from Stanley.Vendor advised [redacted] that he can do the maintenance on her ac for a discounted rate which she refused. Vendor informed Stanley if the maintenance is not done right away then [redacted] would be risking the ac compressor to burn out. Stanley paid for the parts that are part of her terms and conditions only and informed [redacted] she needs to do the maintenance right away she stated she will handle that her self. On August 13/2015 [redacted] called Stanley and asked if we can send out another HVAC vendor to look at her ac that has stopped working, we asked Toby did you get the maintenance done she stated NO.  August 16,2015 Stanley paid another vendor to go out and take a look at the ac and he reported that the compressor has burnt out because it was in very poor conditions and since no maintenance was done to the ac unit it caused it to over work itself and burn out.Stanley informed [redacted] we will not be able to repair or replace the compressor because the reason of failure was LACK OF MAINTENANCE and not an electrical or mechanical failure plus [redacted] was informed days before if she does not do the MAINTENANCE this will happen.Stanley Respectfully ask the NJ Revdex.com to close this complaint since Late September Stanley's billing department was informed by [redacted]'s financial institute (her BANK) that [redacted] charged back a couple of payment that she made to Stanley on all 3 properties.Stanley Respectfully ask for this complaint to be closed and once again would like to remind [redacted] that her account has been moved to collections. Thank you Resolutions Department

Dear Revdex.com,Stanley will just need proof from there insurance company stating there car was totaled. Thank you Stanley

Dear Revdex.com,[redacted] is very misleading Stanley offered to pay $150.00 her Maytag Microwave. [redacted] declined the offer and then she let her policy expire she refused to renew it.  Stanley respectfully ask's the NJ Revdex.com to close this complaint since as a courtesy we offered 150.00...

for a very old appliance and [redacted] turned it down. Terms and conditions clearly stated when an item is very old Stanley can offer fair market value. We offered [redacted] 150.00 AND she turned it down.There no longer is any offer on the Table for [redacted]  Respectfully Resolutions Department

I have not received a check from Stanley Warranty as they promised back in December 2015

I am rejecting this response because:
We have been told before that a supervisor would...

be resolving this.  When we have the payment for services approved and rendered in hand;we will then consider this resolved.  We have gone through every email address, phone number, etc provided to date.  We even extended the courtesy of attempting contact through the email on the Revdex.com site before we lodged a complaint.  To continue to jump through endless, fruitless hoops is ludicrous by asking us to contact yet another nameless email.

Dear Revdex.com,[redacted] entered a claim on 05/06/2015 her exact word from her claim  water heater is cracked and leaking at the bottom. Stanley does not cover failures from cracks and leaks (please view attached) terms and conditions.  Stanley respectfully ask's for the NJ Revdex.com to...

close this complaint since we only acted upon our terms and conditions and [redacted] was given 30 days to read review and understand her policy risk free.  Respectfully Resolutions department

Complaint: [redacted]
I am rejecting this response because:I am not behind on any of my payments. I have paid Stanley Warranty in full every month since I have been this this company. In addition, I have written statements and copies of all debit and electronic check transactions from my bank as legal documentation that I have fully fulfilled my be eled my services with Stanley Warranty and did not authorize/approve of them to use electronic checks in their name to debit my account!!! I only authorized Stanley Warranty to debit the cancellation fee, using the same payment method as used before. However, after canceling my policy, Stanly started debiting my bank account using unauthorized electronic checks that are easily missed and hard to track. If I were behind on my payments for this long length of time, why is my policy/ account still active with Stanley, why is Stanley continuing  to use electronic checks to debit my bank account, and why before now, did Stanley not make me aware if there was a problem???? Now, because I am complaining to Revdex.com, it's a problem!!! If no payments were received, why did I not receive some type of correspondences via mail, emails or phone calls, in which I never received, to communicate to me that I was behind on my payments???? Therefore, there are no reasons why I should be sent to collections with added fees, when I was never notified of this before or after I cancelled my policy. Also, I should be refunded my money in full, since Stanley owes me money for taking unauthorized funds from my banking account.

Dear Revdex.com,A supervisor has been assigned to this account. Customer may contact [redacted] forfaster response time.Thank you for contacting Stanley Resolution Team

Dear Revdex.com,This is a duplicate complaint for the same customer and its the same complaint. Respectfully remove this complaint.

Dear Revdex.com,We sent out two tech for [redacted] and they both reported the same thing there was no one in the home to open the door or answer the tech. As it stands the policy is active and Lena can cancel but it wont be a full refund and it will have cancellation...

fees. Respectfully Resolutions Department

THIS COMPANY STANLEY WARRANTY RIPPED ME OFF, I HAD AN AIR CONDITION PROBLEM AND CALLED THEM AFTER PAYING THEM FOR OVER 7 MO.S. THEY DID NOT SEND ANYONE OUT, AFTER THAT I CALLED THEM AGAIN AND THE SAME GUY THATS ON THE RECORDING IS THE SAME GUY THAT ANSWERED AGAIN,SAYING HE HAS 1.5 MILLION CUSTOMERS AND I'LL JUST HAVE TO WAIT FOR A WHILE AND FIX IT MYSELF AND HE WOULD TRY TO REIMBURSE ME, I SAD(TRY, WHAT DO YOU MEAN) AND HE GOT SARCASTIC , AFTER THAT I TOLD HIM I NO LONGER NEEDED HIS SERVICES AND HE GOT VERY PERSONAL AND RUDE , AND I TOLD HIM NOT TO PULL ANOTHER PAYMENT FROM MY ACCOUNTAND HE DID, SO I WENT TO THE BANK AND CHANGED MY CARD NUMBER AND FILLED OUT AN AFFIDAVIT OF FORGERY IN WHICH THEY NEVER CAN GET HIM ON THE PHONE ,BUT HE CALLS FROM TIME TO TIME ASKING FOR A PAYMENT AFTER WE REALLY FUSSED ON THE PHONE NUMEROUS TIMES, HIS COMPANY IS A SCAM AND I DON'T SEE HOW Revdex.com ALLOWS HIM TO OPERATE!, I DI RESEARCH ON THE INTERNAT AND FOUND NUMEROUS ,I MEAN ALOT OF COMPLAINTS OF HIM BEING A SCAM, I TOLD HIM ABOUT IT AND HE GOT VERY NASTY, I WISH I KNEW WHERE HE WAS LOCATED ,I WILL TAKE A FLIGHT THERE,BUT I KNOW HE PROBABLY DOESNT HAVE AN OFFICE HE IS JUST A RIP OFF AND I PLEADED WITH Revdex.com TOHELP ME AND I'M STILL STUCK AT GROUND ONE,THESE PEOPLE SHOULD DO JAIL TIME FOR THESE TYPER SCAMS, IHAD BEEN PAYING 49.99 A MONTH FOR 0VER 7 MO.S ONLY TO FIND OUT WHEN I NEEDED REPAIRS THEY WERE A SCAM, PLEASE HELP ME IN PUTTING THIS [redacted] OUT OF BUSINESS, I WORK HARD TO TAKE CARE OF MY FAMILY AND THIS IS A TRAVESTY, [redacted] [redacted]!!s

Complaint: [redacted]
I am rejecting this response because:  [redacted] (customer) did follow the appropriate "terms and conditions" (within 30 days) and [redacted] provided written proof of this in his 12/14/2015 response to Revdex.com.   Please ask Stanley to provide written proof by showing "Incident / Call" logs which should detail my numerous follow-up calls regarding these 2 items. Both of these items show fraudulent activity on the part of Stanley Home Warranty.   When Stanley makes a statement they must provide proof as the customer did. 
Regards,
[redacted]

Dear Revdex.com,Stanley was going to cancel [redacted] home warranty and issue a full refund for the complete amount back on the Visa it was paid with.  [redacted] refused to wait 3-5 business days for there refund and just disputed the full 689.00 on there Visa card. There is no...

resolution to this complaint since its not valid and [redacted] was never a Stanley customer. Respectfully Resolutions Department

Dear Revdex.com,[redacted] And [redacted] called in on 07/08/2015 and stated [redacted]i has totaled her vehicle and wanted to cancel her account. Attached you can see as per the [redacted] And [redacted] terms and conditions if they would cancel there would be a $50.00...

cancellation fee plus a $100.00 administrators fee. [redacted] was informed since she had totaled her car we can lower the complete cancellation fee from $150.00 to 75.00 if they can provide proof they actually totaled there vehicle.  [redacted] stated he will not send or pay anything so there account has been moved to collections.Stanley respectfully ask's for the complaint to be closed since we attempted to accommodate [redacted] And [redacted] and they turned us down.Respectfully Resolutions Department

Dear Revdex.com,Stanley has cancelled [redacted] policy as she requested on 01/12/2015 and refunded her as per her terms and conditions. Respectfully Stanley will like to inform in the first 30 days [redacted] can cancel and get a full refund but after seven months of service she was...

only entitled to a pro-rated refund. Resolutions Department

Complaint: [redacted]
I am rejecting this response because: I was not under a contract with them for an early termination. I cancelled due to their inability to fulfill the contract as a warranty company. They denied all claims without ever sending a contractor to investigate. I was told a refund of the 48.99 would be sent to me. This never happened. So once again they failed to hold up their end of any agreement. 
Regards,
[redacted]

Dear Revdex.com,[redacted] warranties were cancelled on 03/06/2015 and refunded back on his credit card. The only reason the accounts were cancelled was because of a declined claim.Stanley has nothing to resolve in this complaint since it was solved way before he even entered the Revdex.com...

complaint. Respectfully resolutions Department