Stanley Warranty

Dear Revdex.com,*** *** has forgot to include that he has been moved to collections for billing problemsHis account was fraudulent due to him charging back his account. His bank stated he told them he has never heard of us. Stanley respectfully asks for this claim to be
closed. Resolutions Department

Dear Revdex.com,*** *** was offered $for a year old Kitchen Refrigerator and rejected it as well they asked for there policy not to be renewed after it expired. This complaint is not valid.Respectfully resolutions Department

Stanley Warrenty has never responded to any of my messagesI have called them many times and I have left messagesMy heater was broken in this cold weather and they did not come fix it or even respond to my requestDue to the cold weather I had to get someone else to fix itI have paid Stanley too much money and they have done nothingThis is my complaint please let me know what I have to do nowI do not understand your previous message

Complaint: ***
I am rejecting this response because:
I tried emailing contact for
company & the above email this is a fraudulent that have innocent people spending hard earned money on a warranty and when needed you can't get in touch with anyoneI would like a full refund from this company or my repairs reimburse to me thanks in advance!!!!
Regards,
*** ***

Dear Revdex.com,*** *** has always had a very rough way of dealing with our Tech'sShe would defame us and belittle us with all the new Vendors we sent outThis resulted in the vendor's feeling discouraged on working on any of her claimsStanley has asked *** *** on many
occasion to stop with the and unnecessary statement she was making to our Vendors *** *** is no longer a Stanley customer and we do not wish to do any type of business with *** ***. Respectfully Resolutions

Complaint: ***
I am rejecting for the transfer this response because:Stanley isn`t telling the truthI purchased the powertrain choice policy, according to the waranty the transfer case is coveredWhen I called and spoke to the claims adjuster I was told that it was the transfer case shift motor that I needed which cost about dollars my deductible was dollarsWhen I asked how he knew I was told that the company has technicians on staffNo one from Stanley ever saw my truckWhen I informed the adjuster that I have car knowledge the adjuster hung up on meYes I canceled the policy because I have to pay for the repair myself, my truck is in the shop now for a transfer case replacementAgain I had that warranty for over a year and paid on time every monthIf Stanley wants to compensate me refund some of my money!!
Regards,
*** ***

Dear Revdex.com,Reimbursement check #*** *or $has been sent today 12/5/2014.Thank You for Contacting The Stanley Resolutions Team

Dear Revdex.com,Stanley already serviced and repaired *** *** air condition. *** *** as well is up for renewal and Stanley will offer an additional 30% off on the renewal. This issue has been resolved. Respectfully Resolutions Department

Dear Revdex.com,*** *** Refuses to call us back Or Respond to Our E-mails Stanley will remove *** *** from collections for the payments she disputed just to close out this complaint. Respectfully Resolutions Department

Dear Revdex.com,Stanley will be standing by the original response located below Thank you. *** *** entered a claim on 07/15/and then called Customer service and stated I just entered a claim why isn't a vendor in my home yet to repair my dryer? Stanley informed *** *** as per her terms and conditions it takes 24-hours for all claims to post in our system and then we can set up a vendor to go out and service her dryer.Tonya Miller stated to the representative to cancel her claim since she felt she did not need to wait that long for service. Tonya Miller then called on 09/10/and asked for her policy to be cancelled and requested a full refund of her policyStanley explained we can cancel your account but it would only be a pro-rated refund from what she has paid.*** *** paid $for the policy not $the break down of the cancellation attachedShe owes Stanley $which we have voided out.Stanley respectfully ask's the NJ Revdex.com to close this complaint.Respectfully Resolutions Department

Dear Revdex.com,*** *** purchased a Gold plan and paid annually on 04/15/We
gave *** days to read review and understand her terms and conditions and on
05/15/he opted to keep his Stanley home warrantyAll home warranty
policies are set up for auto renewal just to secure our
customer from laps of
coveragePlease view attached *** ***'s terms and conditions Also
to add before any renewal is done by Stanley we send out the notification
days before the renewal just to give customers time to think about if they will
continue or notIn the event we receive in writing from any of our customers
before the day period that they do not want to renew we would cancel the
renewal and issue a full refundFor the customers like *** *** who
cancelled after the day period they were subjected to A $cancellation
fee as per terms and conditionsPlease view attached notification email for
the renewal on *** ***'s home. Stanley respectfully ask's the NJ Revdex.com to close out this complaint since
Stanley followed there terms and conditions and has refunded *** *** ON 07/08/for the amount of $as per terms and conditions back on his credit card. Respectfully Resolutions Department

Dear Revdex.com, Raul Gutierrez entered a claim and it was declined then he went and dispute his
monthly payments. Charge Back Reference # *** *** *** Stanley respectfully informs the NJ Revdex.com that there is no resolution for this complaint since Stanley did not due anything wrong and *** ***z charged back his account.Respectfully Resolutions Department

Dear Revdex.com,July 02/Stanley was informed that *** *** disputed the amount paid to Stanley of $02/-09-2015.Hopefully this info refreshes *** memory. Respectfully Resolutions Department

Please look at customers policy number that he has placed on the complaintThat is an Interstate policy number not Stanley. *** *** has always paid and delt with
Interstate as well the adjuster that declined the claim is from INTERState not Stanley. There is nothing Stanley can do for this customer since he was never part of Stanley nor has he paid us anything

Dear Revdex.com,Stanley will be standing by its original response*** *** did not follow the terms and conditions of his agreement and there will be no further action for this complaint by Stanley. Respectfully Resolutions Department

Dear Revdex.com,On 08/11/Stanley sent out a repair man that diagnosed there was nothing wrong with *** *** dish washerHe spent a good amount of time diagnosing this appliance for *** *** and when he explained that the customer was just over loading soap he threw
our tech out of the home and refused to pay his service fee that he still owes. With all due respect this complaint should be closed out *** *** is not telling the truth Stanley did there part by sending out a tech for repairs but there was nothing wrong with the unit and also *** *** has verbally abused over different customer service reps with out any reason. Respectfully Resolutions Department

Dear Revdex.com,Stanley has resolved this complaint with Vanessa Ramirez and yes it did take us more time then because it was the holiday seasonAlmost all techs and warranty companies were backed up around Xmas timeStanley has repaired Vanessa Ramirez clothes dryer and its up and
running. Respectfully Resolutions Department

Dear Revdex.com,Customer should contact *** and a supervisor will adjudicate the claim and process the payment if it is due.thank you for contacting Stanley Resolution Team

Dear Revdex.com,Stanley is going to stand by the original response.*** *** entered a claim for her ac system and when we reached out to her we explained we can not service the claim until the past due balance is paidMs*** *** provided an updated ACH payment that declinedThe amount due is $plus declined fees of $bringing the grand total of $Stanley reached out to *** *** informing her with the complete amount owedNo one is harassing *** *** we simply informed her she will be moved to collections as of November 7,2015.Stanley respectfully ask the Revdex.com to close this complaint since *** *** does owe the balance of $and the account is delinquent. Respectfully Resolution's Department

Dear Revdex.com,*** *** cancelled his account on 10/22/he was instructed there is an early cancellation for his policy OF $but Stanley waived and only charged him the month price of $48.99. Stanley will not be refunding *** *** this is what was agreed on by Stanley and ***
***. Stanley respectfully ask;s the NJ Revdex.com to close out this complaint Respectfully Resolutions Department