Stanley Warranty

Complaint: ***
I am rejecting this response because:This claim was first submitted on 4/02/2015; I was never contacted by a technician as promised; a technicianrepresenting Stanley Home Warranty. was never at my home on 4/23/or any other date as I live in a gate-guarded community whereas a visitor/vendor would have to be called into the gate guard shack to permit entrance.Finally, on 4/29/I had an air conditioning repair company, Desert Oasis, come to my home to make the necessary repairs which I paid for out of pocket.I submitted the invoice to Stanley Home Warranty by email and USPS mail on 4/29/for reimbursement which has never happenedI am contacted by Stanley Home Warranty for renewal ONLY.I am requesting a refund of the initial cost of the policy or reimbursement of the repair $205.00.Stanley Home Warranty is a fraudulent company which needs to be dealt with
Regards,
Michele Williamson

Dear Revdex.com, This information is not truthful*** ** *** was informed that her credit card declined for the renewal of the policyStanley was asked to rerun payment and we refused since its an AMex once it declines it would not be allowed to be reran. The policy has been cancelled
for non renewal since 05/21/and *** ** *** is no longer a Stanley customer. Stanley respectfully ask's for this complaint to be closed out.Respectfully Resolutions department

Dear Revdex.com,*** *** left out the part that she forgot to state she cancelled her account on 05/19/and was no longer covered by Stanley.Stanley respectfully ask's the NJ Revdex.com to close this complaint since any issue after 05/18/Stanley was not accountable for since *** ***
was no longer covered by Stanley. Respectfully Resolutions Department

Dear Revdex.com,*** *** has missed every appointment for every claim we have set up its appointments and claims. *** *** has bashed defamed and cursed off most of the reps they spoke with. Stanley wants no part of this ex customer and respectfully ask's for this false
complaint to be closed out. Respectfully Resolutions Department

Dear Revdex.com,*** ***r paid $out of the $that she ows for all home warranty policiesThe reminding balance is $that she has been moved to collections*** ***R agreed to make a payments and has only made oneHer account is officially moved to collections
and she was informed of this thats the sole reason she entered a complaint.Stanley respectfully ask's the Nj Revdex.com to close this complaint since the customer is just looking to get out of paying there out standing balance. Respectfully Resolutions department

Complaint: ***
I am rejecting this response because: Stanley's response to you was totally incorrectFrom my experience with them we called them one time and they did not send anybody out to help us within five daysIt was very frustrating I never did get a call from anybody to fix our problemAnd I couldn't get a hold of Stanley for like five daysSo I canceled the service after a gentleman from the company Stanley called meIt also is a blatant lie that this is in collectionsI have never ever gotten a notice about thatI'm not sure if they are legitimate company I paid Stanley a monthly fee for over a year and never had a service callWhen I did have a need for one it was totally not responded to by Stanley. Regards, B*** * *** ***
Regards,
Barbara Van Eps

Dear Revdex.com,Stanley will not be refunding *** ***She is behind on payment and has been sent to collectionsHer past due balance including cancellation fees needs to be paid in business days or the collection agency will begin to add there fees on this account.Stanley
respectfully would like to remind *** *** every conversation and outburst she has ever had with a Stanley agent has always been recordedAt this time Stanley will not be able to provide a resolution since they are not in the wrong Respectfully resolutions Deaprtment

Dear Revdex.com,*** *** is simply dishonest and the facts she has stated are falls and made upStanley serviced her car on 03/31/and paid for repairs totaling $with ch#1905. *** *** second claims was not serviced by Stanley since she has fallen behind on payment***
*** has had several problems with her billing info and has declined more then times back to backStanley has accommodated *** *** with the fees and charges that came about every time she declined.*** ***'s Auto policy has been moved to a local NJ Collections company for the complete past due of $for the past 7-monthsStanley also applied for a garnishment for *** ***'s. Stanley respectfully ask's for the NJ Revdex.com to close this complaint entered by *** ***'s. Respectfully Resolutions Department

Dear Revdex.com,*** *** is more then welcome to pay her past due balance and remove her account from collections*** *** is not providing truthful facts and her statements are very misleading. Stanley respectfully ask's the NJ Revdex.com for this complaint to be closed for two reasons #1 *** *** was not authorized to repair anything with out informing Stanley #*** *** has been moved to collection for being past due for several months. Thank You Resolutions Department

One thing I forgot to tell you on my last response is that they told us to go ahead and have someone else fix the washer since they could not find a tech to fix it. They said all the techs were busy because they were doing air conditioning. I told them that we live in the mountains at feet and most homes here don't have air conditioningSo they told me to find my own technician to fix it and to send them the bill and they would reimburse us. We did that and never heard from them on that either. They never did reimburse us. What we told you was all true.
Regards,
*** ***

Dear Revdex.com,Stanley received a repair invoice on September from *** *** for an Air condition repair she was informed her reimbursement check will be cut in daysStanley will issue a check November 11, a reimbursement check of $will be mailed out to
*** ***. Stanley respectfully ask's the Revdex.com to close this complaint *** *** called in a few days ago and requested to get her payment soonerWe are only able to follow standard protocol so it stands the check will be mailed out on November 11,2015Respectfully Resolutions department

Dear Revdex.com,*** *** has rejected the offer from Stanley at this point there is no other solution to this complaintStanley acted upon there terms and conditions and as it stands *** *** was in the wrong and missed her appointment.*** *** has expired and is no longer a Stanley customer and as well turned down the renewal offer. Respectfully Resolutions Department

Mr.*** *** will be issued a new reimbursement check for the amount of $and mailed to him on November 01,We confirmed with him that the original check must of been lost in the mail so we stopped payment and will send a new one. Thank you Resolutions Department

Complaint: [redacted]
I am rejecting this response because:No one ever showed up on the appointment dates. Also whatever name and number was provided for the service call they had no connection of providing service on behalf of Stanley warranty .First of all it was not even possible to get through the phone line .I was always on hold for at least 30 min to 1 hrs . By any chance if they do answer it was always like passing a ball but not solving issues. Finally I had to take another insurance and suspend my contract with Stanly Warranty, that too without any money refund.
Regards,
[redacted]

Dear Revdex.com,[redacted] [redacted] account was with [redacted] not Stanley. They can reach out to [redacted]   Resolutions department

Revdex.comI have been trying to figure out how to respond to the “response” from the business. They replied to my complaint with an explanation of someone else’s case. As you can see from below, they don’t even have the same name attached here! Please advise. I want to continue to work on my refund. This has been going on since August. No one at the company will return my calls. The only guy I EVER talk to is Marcus and he leaves “notes”, emails and “sticky notes” for people to call me back and I’ve gotten nothing. Wednesday, October 28, 2015Dear Revdex.com, On  June 18, 2015 [redacted] called into our sales department and purchased a Silver plan for 2 years at the discounted price of $639.00. [redacted] has only paid Stanley Safe Club YTD $359.99 and has a balance of $280.00 for her Stanley Safe Club policy.  A few days after the policy became active [redacted] entered a claim for the Hvac unit for her rental home. Stanley sent out four different techs on four different days and they reported there was nothing wrong with the Hvac unit. From what our contractors diagnosed the person who was in the property had the location of the ac unit stuffed with boxes and other personal items and refused to make room for any of our contractors to continue there search for a failure. Miriam Dunham can cancel as per her Stanley terms and conditions but will only get a pro-rated refund minus any cancellation and administrator fees. Thank you Resolutions Department  My email address is [redacted]

This issue has not been resolved. Stanley Warranty has given you a website but they never answer their emails, they don't answer phone calls and they don't respond letters. They are frauds and refuse to resolve any issues.

Dear Revdex.com,Jennifer & James Lannes new they were in the wrong and accepted that they were wrong and Stanley only followed there terms and conditions. On 01/16/2015 Jennifer Lannes paid her past due balance of $137.99 and cancelled her account. Stanley only follows there terms and...

conditions. Stanley respectfully request this complaint be closed since we have already resolved this issue and closed this account. Respectfully resolutions Department

Dear Revdex.com,[redacted] was not paid her reimbursement because she called in and cancelled her account. Stanley cancellation department explained to [redacted] as per terms and conditions if she was going to cancel her account she would void out any reimbursement from Stanley.The most Stanley was able to do is void the cancellation fee. Respectfully Resolutions Department

Dear Revdex.com,[redacted] has been on a little over one year. She has only entered 2 claims since being a Stanley customer. First claim was on 03/14/2015 for an Electrolux Built-in Microwave. Stanley denied the claim because there was no electrical or mechanical failures. The only problem the...

microwave had was the spring on the door and as per terms and conditions this is a non covered item which was explained to [redacted].Claim 2 was entered later on in the day of 03/14/2015 this one was for a Sump Pump. Stanley again reached out and asked [redacted] to go over her terms and conditions when she asked why we explained that Sump Pump Is not included in her policy She would have to add it on separately for an additional charge. She stated she would think about it and call us back. Weeks later [redacted] called and stated she would like to cancel and get a full refund! Stanley explained we can only cancel as per terms and conditions and when we gave her the final amount minus the usage and cancellation fees she stated she would stay on till the end of the policy. Stanley has even gave [redacted] 2 extra fee weeks of coverage. Stanley respectfully ask's The NJ Revdex.com to close this complaint since all we did was follow there terms and conditions that [redacted] was given 30 days to read review and understand her coverage risk free. Stanley would also like to note that as of  10/17/2015 the customer has decided to part separate ways from Stanley